IFB Industries Complaints & Reviews

Dear ifb team,
Very sorrowfully i would like to inform you that after 50 days of my complaint for malfunctioning of my washing machine, no service man has yet reached till date.
The ticket no. Provided to me was - [protected].

*as long i had never seen such a poor service ever by any assistance provider
Thanks alot for such a bad service provided by ifb team.*

I have a washing machine of ifb which is in guarantee period. After having some problem i ask to costumer care on 2nd nov. Complaint ticket is [protected] for resolve it and the next day technician visited and told that there is mistake in some part which has to be replace by company free of cost and he took that part with him. And after repeated calling him he demand for rs 4500 for part replacement and denied for the bill. When i denied to give money they close my complaint saying resolved. When i approached company area manager state manager and costumer care daily there is no response and i m still in helpless with may not working washing machine

We have bought an ifb washing machine on 28/11/2015. The machine does not work for more than 10 minutes and the technician from customer service centre told the motor needs replacement.

This is a charitable organisation that takes care of children in difficulties. Machine has warranty for four years. Please do replace the motor at the earliest.

I had purchased ifb dishwasher neptune vx which displayed f9 error – complaint registered with ifb call center on july 27, 2018.

Since then, multiple tickets were created and closed with comment “customer will call back” – a false statement from the service engineer there by increasing the volume of tickets and lowering the tat for the closure.

The service engineer (Rajesh pawar) and the service head of pune (Ms. Ashwini) have made multiple promises which all turned out to be false.

As on date, the 3-way converter and the pcb have been changed with a bill raised for approx rs. 8500/- but the f9 error is still displayed.

I am curious to know if the engineer is skilled enough to identify the error and hence resolve it. This is the 4th month running. How to ensure that the parts replaced were actually faulty.

I am experiencing the worst after sales service from ifb and would not recommend anyone to purchase ifb products.

There are multiple complaint numbers. The first complaint was registered on july 27, 2018. I am sharing the last complaint number only
Ticket no : [protected]
Contact no : [protected]
Location : vadgaon maval, pune

Dear sir,

I have logged a complain regarding abnormal sound of washing machine to customer care (Machine covered under amc), (Ticket number [protected]/23.10.18) on this one of your representative has visited and inspected the machine and left after saying some spare part required. After 1 week after seeing no response, i have made several phone call to service center and your customer care number but till date only assurance is given but my problem is still not attended by any one. Latest ticket number generated for complain is [protected].

Kindly do the need full to attended the problem as earliest possible.

Make model : ifb senorita washing machine front loaded.

We have purchased ifb machine which is under amc support since last couple of years. However the washing machine was defective and getting out of order quite frequently. We do raise our concern to their customer care however communicate every time by the service representative that the machine is perfect and tell some or other story to take away the money...

On oct 26, 2018 the machine was again stop working and raise the complaint to ifb service center. Post that their service agent visited to our home and collected inr 3500/- to get replace the washing machine body.. Now almost 10 days being passed however having no action from their agents to get the machine operational.

In 2018 alone, their services agents has took more than inr 17500/- from us on the name of services by telling numerous story. On every visit the service agents says the machine is perfect only spent this time and will not have any issue for next 12 months... And keep collecting the charges which bills are attached with this complaint.

I am very much disappointed with their services and want to raise this complaint against ifb service care of the above fraud on the name of amc and collecting more than inr 17500/- as part of maintenance. We look forward to make the machine operational immediately or return all the money collected as part of amc and spare parts immediately.

Regards

Dr. Rajendra k gupta
[protected]
[protected]@yahoo.com

Respected sir,

We have purchased this washing machine in the year 2013. Since then the machine is not working properly. Though it was having warranty of 2 years, it is creating problem in operations.

- during warranty only the pcb and digital panel got damaged.

- magnetic value is also got damage.
- pcb again changed 3 times damaged and changed.

Every time we end up paying large amount on spares and parts. But unfortunately we are not satisfied with the functioning of washing machine after repairment. Is this the quality maintained by ifb that a machine doesn't even work for 4 years without damage?

Frequent breakdowns (Twice within one month span), repair & maintenance is affecting the company's image and policy. Hence we request you to please look into the matter and replace the washing machine with the new one. If the company's product is not meeting the bare minimum standards of customer satisfaction. We don't have any alternate just to take the help of 'consumer court'.

I am raising this complaint with reference to an oven purchased from ifb.

Exactly after use of this machine it suddenly stopped heating and hence had raised a service request with the ifb, a technician turned up after frequent followups during oct 18 and confirmed that the megatron is at fault and needs to be replaced.

During, second visit the technician bought an incorrect megatron and asked me that he would want the oven to be taken to his place to have it rectified which i denied and asked him to have it done at my residence.

The technician later closed this request which again i had to followup with ifb csr to check on the status who then provides me contact number of the owner of technician-3rd party mr. Manjunath-# [protected] who later confirmed that the megatron of my model is not available and has ordered for one. Later, after frequent followups with mr. Manjunath, he sends a person by name - mr. Natraj contact # [protected] who inturn delays for a day or two and then visits my home.

First, the technician claims that the amc is expired and asks me to pay the service charges and only he would replace the megatron as it is under warranty. He also told me about the amc charges for a year or two which i agreed to pay. I paid rs. 1, 550.00 for amc charges instead of paying service charge of 350 to 500.

Later, he replaces the megatron and once he had tested for first time, oven was able to heat and later when we started using the machine for heating the food, we could find a burning smell. I immediately called the technician mr. Natraj and told him the issue and asked him if any case if he has placed an old megatron as he had not had a sealed packed of the new megatron replaced. He confirmed over the phone that it was new and all the megatron are received in a bunch and would not have a box or cover and he confirmed he would would again order for another one and will have it fixed.

Today-17-nov-18, when i called him many times which mr. Natraj did not pick the call. Hence, called his owner-mr. Manjunath - not sure who picked the call and which i told him to cancel the amc learning of such a service and again to replace with the correct product.

But, the response is very rude and confirms that he would not be able to replace the megatron.

Hence, i would like to have this resolved asap and looking at the response, i would ask ifb management to look into this issue and my request would be the following :

1) cancel and refund the amc charges paid of rs.1550.00
2) if ifb is not able to replace the megatron which is under warranty, then please refund the entire amount of the oven paid during purchase and take back the oven as ifb is not able to keep their promises.

As a very dissatisfied customer, i urge the ifb management to provide me an update as early as possible.

Contact # [protected]

I registered a service request through Ifb customer care vide ticket no [protected] on 24.10.18 for washing machine is not working. Next day their mechanic visited the machine and said that timer needs to replace & it will take 5-6 days and also received Rs 590 as service charge. Till today 16.11.18 new timer is not installed. I reminded them 5-6 times but nobody is bothered to make working the machine. Please look into this matter & do needfull immediately
Suman Kr Das

Hi,
I am soniya chavan.
I purchased the ifb convection microwave model no. 20sc2 from flipkart on 4th november, 2018 vide order no. Od[protected]
The technician came for installation 2 days after and when he switched on the microwave, it made a horrible sound. The technician told us to complain to flipkart, since i had purchased it through flipkart.
Immediately, i gave a complaint to flipkart.
Now, it is 16th november, but still no technician from ifb has visited to check the problem. Also, as per the replacement policy, flipkart had to replace the product, but even after complaining for 4 to 5 times, no one from ifb has come to check the problem. Nor has flipkart provided a replacement.
Every time i raise a complaint, ifb closes the complaint saying that the technician has closed the complaint.
I don't understand that when no technician has ever visited to check the microwave, how can he close the complaint.
It has been 12 days since i purchased the microwave, but it is just lying idle because of the reckless behaviour of ifb.

I have ordered a dishwasher combo Diwali offer on 01/11/2018, order no..[protected]. From www.ifbappliance.com, Still to no product is delivered and i am asking for cancellation no one is bothered.worst customer support, everyone is keeping a deaf ear and no one is properly attending my case..It is very pathetic and frustrating. please cancel my order and return my amount. I am will to file a case against ifb for fraud, cheating in court if action is not taken immediately...please sort my issue as early as possible...

I have register a complaint for washing machine on 01/11/2018, engineer visited my residence and checked the washing machine and find that its is motor problem and kept the compliant pending and informed that it may take 7 to 10 days.
I again registered a complaint on 12/11/2018, for which i received a message as below:

Dear customer, ifb ticket no[protected] has been resolved. Without any visit and without any repair or replacement of motor.

I again brought the issue in the notice through too free number on 13/11/2018 but no action has been taken by now.

You are requested to look into matter and get the resolve the issue at the earliest.

I have a IFB 25SC3 Microwave oven which is under AMC and not working from last 25 days and I registered a complain with Ticket Number : [protected] on 26/10/2018.
After that one technician came and told me the magnetron and capacitor have to be changed. But then no one has come to replace the parts.
Then again I registered a complain with Ticket Number :
[protected] on 01/11/2018. Then again one technician came and told me the same problem and he told me he will report it, come with the parts to replace. But again nobody has come.
Then again I registered a complain with Ticket Number :[protected] on 13/11/2018. But till now nobody has come.
This is one of the worst services I have received .
My microwave is under AMC but they are not resolving issue.
Will I complain to the Consumer Forum?

B.Mondal
Kolkata - 47
West Bengal

Purchased senorita Wx model washing machine Sathya Agencies, Hosur on 21st October 2018..Lot of assurances were given while purchasing the model.
The painful journey started after that,
.so far the machine is not installed
.when contacting the customer care, first up all nobody picks up the call
.after lot of efforts, atleast 15 times asked them.to sent a technician, not happened so far
.Complaint is lodged vide no.[protected]
.No escalation mechanism. Never connects to senior even after repeated requestswith great difficult, given the no of service centre( Mr Moorthi..[protected])
.He also promised ..but nothing happened for the last 15days..complaint lodged through this portal 10 days back..
.Made the greatest blunder of purchasing a machine from IFB
.Going to dump the machine to the dealer if nothing happens in next 2 days
.Such a horrible Company, I have not seen in my life time
.No customer concerns at all..Will never buy/ recommend anything from IFB..

Such a hopeless company..

Compliant raised to IFB customer care Ticket Number: [protected].
and three days continuous three different agent came to check and saying the same issue Belt length is more we need to replace.

The original Belt also taken with the agent who came to check on first day.

and on third day I got a message the ticket is closed.

Again I called to IFB customer care to open the same request they told it will be opened and we had updated.

and on 5th day I called and asked for the status they are saying the ticket is closed and asked me to open a new ticket [protected].

and kept in pending.

And funny part when I call to the agent number he don't bother to attend the call and Mautri Manager saying the agent Ravi is coming to repair, when when I call to Ravi he saying he is not coming to repair part is not available.

Can anyone assist me who can help me for the issue.

Phone number [protected]

Our washing machine was perfectelly working sisce approximatelly 7 year. But yesterday suddenly was a blast and started burning when was just started. Clothes were bot burnt but flues were started to come out and timer circuit was burnt.
There was not any problem in power because neither mcb nor lcb was switched off when it started to burn.
We request you to find the problem.

We would like to inform you that am buy your product on 1/11/2018 & order no.[protected]. As per your committed 4 to 5 days will be delivered at home. But for your kind information your product not delivered yet. Has already been 7 days more.

Kindly i request to you take a necessary action on the responsible person at the earliest.

Warm regards
Nilesh
[protected]
[protected]@rediffmail.com

I have got ifb senator 6 kg which is in amc.
The issue is its long and short spin doesn't work.
Everytime an ifb technician comes and changes part and not able to solve the issue from last 6 months.
Even after logging more than dozens of request the problem still persists.
And every time i reach out to customer care i get some complain no which will be closed by service center without my knowledge.

Vipin misra
[protected]

This refers to complaint/ticket no. [protected] dated 1st Nov 2018

I had purchased 8 KG front load IFB Senator washing machine in Year 2015 which comes with 4 years warranty.

last month i observed door rubber seal was broken & hanging on the door.

I had registered complaint on 1st Nov & requested for technician visit, after a week & 5 follow ups technician finally visited.

He said this part is not covered under warranty, since there was no cut/rat bite on the rubber. This was only happened due to poor quality & hardening of rubber. then why customer is held responsible & he should pay for it.

I have been given local representatives number to whom I have forwarded the pic. now it is 7 days he's also not responding.

I was not at all expecting such a worst service & quality from IFB.

I have many IFB appliances at home & also suggested my friends & relatives to buy IFB products but I think i have made a big mistake.

If company is only interested in sales not in service, then you need to inform this during sales.

Regards
Surendra Bhatt
[protected]@gmail.com
[protected]/[protected]

I am Colonel Deb Kumar Bose, my ifb id is 10566902 and registered Mobile No- [protected] and email id- [protected]@yahoo.co.in. I am a IFB customer for the last 15 years.

There was a requirement of service (not running) of my IFB Front Loading Senerator Aqua SX- 8KG fully automatic washing machine. At my residence in Noida your service representative Mr Virender (Mob No- [protected]) came and told that the complete control panel has gone faulty and there is a requirement to change that and we should also go for AMC there by he will installing it free or will charge additional Rs 750 to install. or otwerwise with AMC an estimated expenditure of Rs 5500 + Rs 5000 = Rs 11500 will be incurred.

Hearing that I was bit suspicious and called urbanclap, a service engineer came and gave a hearty laugh and said to my wife maam' its only the child lock which has got activated' and got it corrected by her (my wife) only with the process of long press and the machine started functioning well.

I called Mr Virender and informed him i will complain but he cared no heeds to it. Then I called the customer care and explained complete issue in detail and i was assured the franchise at Noida will be cancelled/ terminated.

Now the door handle stud of mechanical lock of the machine has broken and requires a change and on contacting the IFB customer support I was given ticket no - [protected] on 04 Nov 18. To my horror the same guy Mr Virender came to my home who was promised to be black listed and this time he even misbehaved with my wife and went away on 09 Nov 18.

Firstly your franchise is involved in fraud and secondly your consumer support assurance is a farce.Now I will be lodging a legal complaint against IFB and this franchise of yours who will not dare such practices in future, if I am not informed the actions taken by you against the repeatedly defaulting franchise