IFB Industries Complaints & Reviews

I have been trying to get support by a technical visit to fix my washing machine since the last 10 days but there hasn't been any response. I got an amc in september and also registered a complaint number. Registered a complaint on nov 12th for this issue with the complaint number - [protected]. No one called us or visited for 3 days even after multiple calls. We were given multiple numbers of supervisors to contact for the technician. Anuj - [protected], shobit - [protected], rp rana - [protected]. None of them answer their phones and i have called customer service multiple times and all they tell me that it's on priority and somebody will visit you. It's been over 10 days since this issue was reported and no response from ifb. Yesterday, i was given a new complaint number - [protected] and called customer service for the same response of 'my issue is a priority'. I have tried all options to contact anyone but no one has responded. Registered a complaint on their website, written to them on facebook. Haven't got a return call yet. This is the worst case of customer service i have ever faced. Absolutely disgusting and unprofessional behaviour on the part of ifb.

Regards,
Shyam

HI,

I am living in Chennai, On Oct 7 I raised the complaint ([protected]) about the microwave oven ..After many follow up 10 days after the service guys came and told issue with switch and need to replace .. After few days the service guy told, our warranty getting expired, if you extend the AMC, you will get quick resolution and he collected 2k + amount for AMC service also .

After waiting 10 days, If i called the service engineers, he is not responding properly ... nearby 2 months issue not resolved, if i call the call center they said your ticket getting closed by service end we will escalate to the coordinator .
In spite of the repeated request to the help line no service persons are attending the machine, i tried to call the The manager at Chennai is not even attending the calls.

I am not able to under stand the reasons for this casual attitude and as weel there no SLA maintain for any complaint . No higher officials telephone numbers are available for the redresal.

Now i worrying lot about the rest of year service ...

Hi,
This is pandian from pondicherry. We bought ifb elena washing machine and it is in amc till 2019 april. We had booked a ticket to replace the rusted body of the machine ifb service engineer visited and agreed to change the body of the machine with the cost of 6000. Service engineer mr. Sasi [protected] assured to replace it within one week but no response from them but the ticket id:[protected] was closed as it was resolved but no solution for us. Then i had raised another ticket id:[protected] for same but it was also closed as the ticket was already resolved the same happened to the ticket id:[protected]. How they can close the ticket as it was resolved without our conformation. For the past 2 months i was calling to the manager raja [protected] he was not responding. Yesterday he attended my call and replayed that there is lack of service engineers to replace the part as it was raining, is that was the correct reply from the responsible manager for a case pending for 2 months. Worst service from ifb not expected this from ifb.

Very poor service levels and no commitment from IFB to respond even after 10 days or take any ownership to resolve customer complaints.

Customercare is good at writing stero type mails, "we are investigating and they never get back even after 10 days"
They need to be chased and followed up on daily basis!

IFB lacks their own qualified & professional service teams as they have either outsourced their service work to vendors or third parties.

Disappointing experience so far.

I had got the amc done for my washing machine. I raised a complaint regarding malfunctioning of washing machine. But everytime i called the customer care number they give another local service centre number [protected]. On calling that number they everytime says will send you tomorrow morning or else they say they will call you and confirm but neither getting call back nor their tomorrow comes. Poor customer support of ifb.

This is to register my deepest disappointment in selecting a ifb product as the service and response to queries are extremely poor.

Bought a ifb washing machine on 17th nov 18 and the product delivered on 18th nov 18 morning. Since then waiting for technician to install the unit.

As there was no sign of technicians visit, contacted ifb customer care more then 4 times, but without result. As per the comments by croma store as well as the statement in your box, the installation will be done within 24 horus. Every time go the message that the request has been registered and technician will visit shortly. At the end of the day i got a message that installation could not take place due to non delivery of washing machine. This is absolutely wrong. It is clear that no proper coordination with the concerned departments and put the customer in deep trouble. I have availed leave and waited for the installation to happen and no one turned up for this purpose. Please tell me who will compensate for my loss.

Even after 48 hours, there is no sign of technician's visit for the installation.

We did not expect such a failure from croma store and ifb.

Please note that if you are expecting politeness from customer, who has put his hard earned money for buying product, you should think that there is a limit for a person to wait, and beyond a level, you will get abusive language. Kindly avoid reaching that leavel.

Its been 5 days that v have submitted a request for washubg machine repair n ecen after confirmation from customer care staff yesterday, sadly no one has visted till now. We already hold an amc with tge company but woth such an attitude as a custoner v r highly unsatisfied n will never recommend ifb products even will restrain for buying any ifb product in future

Dear ifb team,
Very sorrowfully i would like to inform you that after 50 days of my complaint for malfunctioning of my washing machine, no service man has yet reached till date.
The ticket no. Provided to me was - [protected].

*as long i had never seen such a poor service ever by any assistance provider
Thanks alot for such a bad service provided by ifb team.*

I have a washing machine of ifb which is in guarantee period. After having some problem i ask to costumer care on 2nd nov. Complaint ticket is [protected] for resolve it and the next day technician visited and told that there is mistake in some part which has to be replace by company free of cost and he took that part with him. And after repeated calling him he demand for rs 4500 for part replacement and denied for the bill. When i denied to give money they close my complaint saying resolved. When i approached company area manager state manager and costumer care daily there is no response and i m still in helpless with may not working washing machine

We have bought an ifb washing machine on 28/11/2015. The machine does not work for more than 10 minutes and the technician from customer service centre told the motor needs replacement.

This is a charitable organisation that takes care of children in difficulties. Machine has warranty for four years. Please do replace the motor at the earliest.

I had purchased ifb dishwasher neptune vx which displayed f9 error – complaint registered with ifb call center on july 27, 2018.

Since then, multiple tickets were created and closed with comment “customer will call back” – a false statement from the service engineer there by increasing the volume of tickets and lowering the tat for the closure.

The service engineer (Rajesh pawar) and the service head of pune (Ms. Ashwini) have made multiple promises which all turned out to be false.

As on date, the 3-way converter and the pcb have been changed with a bill raised for approx rs. 8500/- but the f9 error is still displayed.

I am curious to know if the engineer is skilled enough to identify the error and hence resolve it. This is the 4th month running. How to ensure that the parts replaced were actually faulty.

I am experiencing the worst after sales service from ifb and would not recommend anyone to purchase ifb products.

There are multiple complaint numbers. The first complaint was registered on july 27, 2018. I am sharing the last complaint number only
Ticket no : [protected]
Contact no : [protected]
Location : vadgaon maval, pune

Dear sir,

I have logged a complain regarding abnormal sound of washing machine to customer care (Machine covered under amc), (Ticket number [protected]/23.10.18) on this one of your representative has visited and inspected the machine and left after saying some spare part required. After 1 week after seeing no response, i have made several phone call to service center and your customer care number but till date only assurance is given but my problem is still not attended by any one. Latest ticket number generated for complain is [protected].

Kindly do the need full to attended the problem as earliest possible.

Make model : ifb senorita washing machine front loaded.

We have purchased ifb machine which is under amc support since last couple of years. However the washing machine was defective and getting out of order quite frequently. We do raise our concern to their customer care however communicate every time by the service representative that the machine is perfect and tell some or other story to take away the money...

On oct 26, 2018 the machine was again stop working and raise the complaint to ifb service center. Post that their service agent visited to our home and collected inr 3500/- to get replace the washing machine body.. Now almost 10 days being passed however having no action from their agents to get the machine operational.

In 2018 alone, their services agents has took more than inr 17500/- from us on the name of services by telling numerous story. On every visit the service agents says the machine is perfect only spent this time and will not have any issue for next 12 months... And keep collecting the charges which bills are attached with this complaint.

I am very much disappointed with their services and want to raise this complaint against ifb service care of the above fraud on the name of amc and collecting more than inr 17500/- as part of maintenance. We look forward to make the machine operational immediately or return all the money collected as part of amc and spare parts immediately.

Regards

Dr. Rajendra k gupta
[protected]
[protected]@yahoo.com

Respected sir,

We have purchased this washing machine in the year 2013. Since then the machine is not working properly. Though it was having warranty of 2 years, it is creating problem in operations.

- during warranty only the pcb and digital panel got damaged.

- magnetic value is also got damage.
- pcb again changed 3 times damaged and changed.

Every time we end up paying large amount on spares and parts. But unfortunately we are not satisfied with the functioning of washing machine after repairment. Is this the quality maintained by ifb that a machine doesn't even work for 4 years without damage?

Frequent breakdowns (Twice within one month span), repair & maintenance is affecting the company's image and policy. Hence we request you to please look into the matter and replace the washing machine with the new one. If the company's product is not meeting the bare minimum standards of customer satisfaction. We don't have any alternate just to take the help of 'consumer court'.

I am raising this complaint with reference to an oven purchased from ifb.

Exactly after use of this machine it suddenly stopped heating and hence had raised a service request with the ifb, a technician turned up after frequent followups during oct 18 and confirmed that the megatron is at fault and needs to be replaced.

During, second visit the technician bought an incorrect megatron and asked me that he would want the oven to be taken to his place to have it rectified which i denied and asked him to have it done at my residence.

The technician later closed this request which again i had to followup with ifb csr to check on the status who then provides me contact number of the owner of technician-3rd party mr. Manjunath-# [protected] who later confirmed that the megatron of my model is not available and has ordered for one. Later, after frequent followups with mr. Manjunath, he sends a person by name - mr. Natraj contact # [protected] who inturn delays for a day or two and then visits my home.

First, the technician claims that the amc is expired and asks me to pay the service charges and only he would replace the megatron as it is under warranty. He also told me about the amc charges for a year or two which i agreed to pay. I paid rs. 1, 550.00 for amc charges instead of paying service charge of 350 to 500.

Later, he replaces the megatron and once he had tested for first time, oven was able to heat and later when we started using the machine for heating the food, we could find a burning smell. I immediately called the technician mr. Natraj and told him the issue and asked him if any case if he has placed an old megatron as he had not had a sealed packed of the new megatron replaced. He confirmed over the phone that it was new and all the megatron are received in a bunch and would not have a box or cover and he confirmed he would would again order for another one and will have it fixed.

Today-17-nov-18, when i called him many times which mr. Natraj did not pick the call. Hence, called his owner-mr. Manjunath - not sure who picked the call and which i told him to cancel the amc learning of such a service and again to replace with the correct product.

But, the response is very rude and confirms that he would not be able to replace the megatron.

Hence, i would like to have this resolved asap and looking at the response, i would ask ifb management to look into this issue and my request would be the following :

1) cancel and refund the amc charges paid of rs.1550.00
2) if ifb is not able to replace the megatron which is under warranty, then please refund the entire amount of the oven paid during purchase and take back the oven as ifb is not able to keep their promises.

As a very dissatisfied customer, i urge the ifb management to provide me an update as early as possible.

Contact # [protected]

I registered a service request through Ifb customer care vide ticket no [protected] on 24.10.18 for washing machine is not working. Next day their mechanic visited the machine and said that timer needs to replace & it will take 5-6 days and also received Rs 590 as service charge. Till today 16.11.18 new timer is not installed. I reminded them 5-6 times but nobody is bothered to make working the machine. Please look into this matter & do needfull immediately
Suman Kr Das

Hi,
I am soniya chavan.
I purchased the ifb convection microwave model no. 20sc2 from flipkart on 4th november, 2018 vide order no. Od[protected]
The technician came for installation 2 days after and when he switched on the microwave, it made a horrible sound. The technician told us to complain to flipkart, since i had purchased it through flipkart.
Immediately, i gave a complaint to flipkart.
Now, it is 16th november, but still no technician from ifb has visited to check the problem. Also, as per the replacement policy, flipkart had to replace the product, but even after complaining for 4 to 5 times, no one from ifb has come to check the problem. Nor has flipkart provided a replacement.
Every time i raise a complaint, ifb closes the complaint saying that the technician has closed the complaint.
I don't understand that when no technician has ever visited to check the microwave, how can he close the complaint.
It has been 12 days since i purchased the microwave, but it is just lying idle because of the reckless behaviour of ifb.

I have ordered a dishwasher combo Diwali offer on 01/11/2018, order no..[protected]. From www.ifbappliance.com, Still to no product is delivered and i am asking for cancellation no one is bothered.worst customer support, everyone is keeping a deaf ear and no one is properly attending my case..It is very pathetic and frustrating. please cancel my order and return my amount. I am will to file a case against ifb for fraud, cheating in court if action is not taken immediately...please sort my issue as early as possible...

I have register a complaint for washing machine on 01/11/2018, engineer visited my residence and checked the washing machine and find that its is motor problem and kept the compliant pending and informed that it may take 7 to 10 days.
I again registered a complaint on 12/11/2018, for which i received a message as below:

Dear customer, ifb ticket no[protected] has been resolved. Without any visit and without any repair or replacement of motor.

I again brought the issue in the notice through too free number on 13/11/2018 but no action has been taken by now.

You are requested to look into matter and get the resolve the issue at the earliest.

I have a IFB 25SC3 Microwave oven which is under AMC and not working from last 25 days and I registered a complain with Ticket Number : [protected] on 26/10/2018.
After that one technician came and told me the magnetron and capacitor have to be changed. But then no one has come to replace the parts.
Then again I registered a complain with Ticket Number :
[protected] on 01/11/2018. Then again one technician came and told me the same problem and he told me he will report it, come with the parts to replace. But again nobody has come.
Then again I registered a complain with Ticket Number :[protected] on 13/11/2018. But till now nobody has come.
This is one of the worst services I have received .
My microwave is under AMC but they are not resolving issue.
Will I complain to the Consumer Forum?

B.Mondal
Kolkata - 47
West Bengal