IFB Industries Complaints & Reviews

I am Colonel Deb Kumar Bose, my ifb id is 10566902 and registered Mobile No- [protected] and email id- [protected]@yahoo.co.in. I am a IFB customer for the last 15 years.

There was a requirement of service (not running) of my IFB Front Loading Senerator Aqua SX- 8KG fully automatic washing machine. At my residence in Noida your service representative Mr Virender (Mob No- [protected]) came and told that the complete control panel has gone faulty and there is a requirement to change that and we should also go for AMC there by he will installing it free or will charge additional Rs 750 to install. or otwerwise with AMC an estimated expenditure of Rs 5500 + Rs 5000 = Rs 11500 will be incurred.

Hearing that I was bit suspicious and called urbanclap, a service engineer came and gave a hearty laugh and said to my wife maam' its only the child lock which has got activated' and got it corrected by her (my wife) only with the process of long press and the machine started functioning well.

I called Mr Virender and informed him i will complain but he cared no heeds to it. Then I called the customer care and explained complete issue in detail and i was assured the franchise at Noida will be cancelled/ terminated.

Now the door handle stud of mechanical lock of the machine has broken and requires a change and on contacting the IFB customer support I was given ticket no - [protected] on 04 Nov 18. To my horror the same guy Mr Virender came to my home who was promised to be black listed and this time he even misbehaved with my wife and went away on 09 Nov 18.

Firstly your franchise is involved in fraud and secondly your consumer support assurance is a farce.Now I will be lodging a legal complaint against IFB and this franchise of yours who will not dare such practices in future, if I am not informed the actions taken by you against the repeatedly defaulting franchise

Hi i have raised the complaint for my washing machine the water is not draining nearly i week ago the ticket number is [protected] the person has attended he removed all parts and sid the drain pump is spiled it will cost around 2500 rs and he brought new one and fixed but even though it is not working later he said the board is spoiled and went away from there he did not attend at all and moreover when we called customer service everytime busy busy..

All the parts he removed and just went away at least when the water is not drained i have alternate at least the water will got drained from front filter now this person he just removed all parts and not attending the calls [protected]@ifbglobal. Comry poor service how come when we are in warranty why they are charging for drain pump?

I had posted a complaint here on 8th october after a week of my washing machine broke down, till now i didn't get any resolution, but my complaint is closed stating it is resolved, a person from ifb asked us to buy a new ifb machine exchanging old one, but no official conversation and proper compensation, from past 5weeks i am washing my complete family clothes with hand, i have a 5month old baby and 3 year old daughter and i am working, i demand an explanation on this from higher authority, i am ready to go to any higher authority if required, pathetic services from ifb.

I had registered a complaint for replacement of broken handle of my microwave in aug 2018. Docket no given to me was [protected]. Subsequently, i got in touch with the local service center on [protected]. This gentleman asked me to whatsapp pics of the machine and broken handle which i did on 29 aug. After several verbal reminders, they did not come to replace the handle and kept saying that the spare part has not come. Today i called up the call center, they said that my complaint has been closed and i need to register a fresh complaint.
Just imagine the work culture and ethos of pple manning the service center. When i am trying to give them reference of old complaint and the time elapsed since then, they are unfazed. What kind o[censored]nprofessional staff has been hired by ifb. With such pple, our country is not going to progress at all
I am ashamed to be a customer of this company

I raised a installation demo request for my micro oven on 10th november 2018 with ticket no. [protected]. I got a message from ifb in the evening of 11th november 2018 that ticket is closed. What type o[censored]nprofessional behaviour is this from ifb? Without contacting the customer how could you close the ticket. Feeling cheated by buying a product from ifb.

Customer id 11110334
Model senorita wx 6.5 kg 1000 rpm
Email [protected]@gmail.com

My washing machine was repired which was under warranty and i was charged rs-2300 for spares. When i asked for the details as why i was charged under warranty, they don't reply to my mail and ignore. Same happens when i call customercare.

This is happening from 29th september. I can share the bill invoice and mail copy here or over twitter page.

Hi team,
I own a ifb elena aqua sx 6kg
1000rpm for about two years and for past 6 days i am facing a problem where a red triangle 🔺 light flashes between wash and hangs up there for more than 6 hrs.
Tried contacting ifb customee care on phone, they denied upfront and asked me to get it done by a local technician.
Fyi product is still in warranty.
Disappointed with response from the customer support.

Tkt [protected] neptune dishwasher was repaired on 9 november by at echnician from royal enterprises

1."your message of 9 november states that service charge of rs 590/- only collected. No spares replaced". This is false. Technician told us he replaced the valve and sensor and we paid 7090/- towards these new spare parts and service charge, by cheque.

2. The machine worked while he was here. When we used it the next day it did not work. I have called him on10 november and he says he will come on 12th.

Machine is in warranty period installed on 9/7/2017. Four days back the machine stopped while in the process of its washing and rinsing cycle. I have sent emails and tried contacting their customer care but with n success. I have dialed their customer care number[protected] more than 50 times but have not got any connection.
The after sales service of this company is downright atrocious and disgraceful.
The company should respond immediately or i should be compensated of their not standing by their commitments.

Drum spring is broken / spoiled as per technician observation on 29.10.2018.
Complaint reference ticket no - [protected] (Raised on 27.10.2018 1.48pm)
On 1.11.2018 we received a notification stated our complaint has been resolved, meanwhile the customer care agency receptionist has called and informed me they wrongly closed the complaint without resolving.
I understand that they are playing and give reply to the mentioned number [protected] as "no" to notify it was not resolved still.
Now it is 11.11.2018 still no one returned and the concerned service representative attended ([protected]) and the receptionist who answering in the customer care no [protected] are giving contradictory responses.
Still our complaint was not resolved.

I registered a complained (Ticket no.[protected]) on[protected] for sudden
Not functioning of machine due to jampped detergent tray the service
Engineer visited on[protected]. After inspecting he told that the only solution
To rectify the error is the tray to be broken and replaced by new one on owner
Cost. It was surprise to me that instated of dismantling the top frame he want
To remove the tray by distracting the whole assembly. I requested to
Your service center to assigned a senior engineer to rectify the problem.
I am sorry to note that the response was not satisfactory therefore i am
Approaching your office to solve my problem. An early action is requested
Regards
D. S. Adhikari
M. No. [protected]

I had purchased ifb washing machine last year in december. Since then, it has been working satisfactorily. For the last 15 days, the machine was giving problem. I lodged a complaint at ifb service centre. I was told that the man will come in the evening and see the machine. But till today, nobody has visited. I am facing lot of problem. When the machine is turned on, instead of accmulating the water in it, the water drains out simultaneously from the machine. Therefore, i am unable to wash clothes.

Kindly send the representative for servicing the machine at the house no. 2597 ground floor sector 22c chandigarh (Mobile [protected])

Shashi thapar

I have purchase ifb washing machine 6.5kg six days ago, yet the installation person not come. Service is third class. No response from kalyani electronics dhule, 425404 (Purchase from this). Send your installion person at naradana, district - dhule 425404 contact - narendra d khairnar mobile -[protected] or guide me what should i do at this stage? Is it my mistake that i purchased ifb washing machine?

My tkt no is [protected] dtd 02.11.2018 with ifb. The washing machine drum is damaged. They brought an old reconditioned drum which was rusted from the shaft and had huge dents. I refused to accept that and am waiting for a brand new drum. When will the company rectify the washing machine with a new drum. I have been lodging complaints with the company on their toll free no. But all the call center people say is that we are forwarding your complaint to the seniors but it seems that the seniors are sleeping. I have sent messages to the delhi representatives also but no reply. All i want is that a new drum should be provided in place of this damaged drum so that the machine starts working again. The sai sales and service technician who visited us on the 4th of nov was only interested in selling us the descaling powder which we refused to buy. All i want is a new replacement for the damaged drum.

We have taken AMC for IFB washing machine with a cost of Rs 5, 700 for a duration of 2 years. While taking the AMC, the person from the service centre told that everything will be covered under AMC. But later, when problems popped, they are saying that only the mother board is covered under AMC. The service is also very poor. Just to replace a start button, the price they are quoting is Rs 1300. And still they are not responding.

Product washing machine, model - elina sx front load. Amc running. Complaint lodged with customer care on 01.11.2018, tkt. No.[protected]. The complaint is un-attended after lapse of 9 (Nine) days. Contacted with customer care more than 5 times, they assured to forward the complaint to the service centre at kolkata. The kolkata service centre is telling that it is the responsibility of the company to send the spare parts which they have not received, so they cannot help me. Once the customer care gave me a mobile no. Of some palash at kolkata, i rang him but he switced off after hearing my complaint. We cannot use the machine.

Please resolve immediately.

On 5th Nov I have called to IFB call centre number where I have lodged the complaint of not getting water inflow in the IFB washing machine with my registered mobile number ([protected])
I didn't get any SMS as ticket number . Next day (6th nov ) I got a call from the mobile number [protected] ( Sahil Khan as per true caller ) that your technician has been allotted, they told authorised person of IFB will be coming shortly and the Technician...

1. I purchase a IFB Washing on 06 Nov 18, and booked on same day for the Demo. My request was booked vide TKT No. [protected].

2. It's now 08 Nov 18, and there is no response from any Technical Team. If this is the initial response, than I think my decision to be a part of IFB family was wrong.

3. Kindly, accord priority.

Rohit Tyagi

I, k.prasad A502 kumarprasanna apts, jambulkar chowk Pune purchased a washing machine on 2.11.2018 from Vijay sales trimurti palace. Till date no one has turned for demo and installation . The message token for installation on 5.11.2018 _ no [protected] I am not gettingg any reply from any one

If I were aware that installation is such a lengthy I would have gone for some other product

Pls inform whether I shall retun the same to the shop

I got an issue with my 7 years old TOP load washing machine. The issue is that cloths not get washed properly. I submitted service request with IFB Service Center, Nellore, Andhra Pradesh.

The IFB technician came to my house and told me that the repair cost would be more than INR 5000/-, so you go for extended warranty as I do not have warranty. I am not interested to get it repaired instead i think to go for a new one. But, that technician nicely played some trics to buy warranty.

Finally, I took warranty INR 3220/- for an year and repaired it with cost INR 680/- and not INR 5000/-. And he said "Sir, we should not repair high immediately after taking warranty, so we will do it later".

My washing machine worked with no issue for 1 year, but i do not know why IFB Service center, Nellore cheated me to take warranty and lied that the repair cost was INR 5000/-.

My compliant IFB Service Center, Nellore misguided and cheated me to take warranty by saying the repair cost is INR 5000/-. Trust only INR 680/- service i took from IFB during that warranty period.