IFB Industries Complaints & Reviews

Compliant raised to IFB customer care Ticket Number: [protected].
and three days continuous three different agent came to check and saying the same issue Belt length is more we need to replace.

The original Belt also taken with the agent who came to check on first day.

and on third day I got a message the ticket is closed.

Again I called to IFB customer care to open the same request they...

Our washing machine was perfectelly working sisce approximatelly 7 year. But yesterday suddenly was a blast and started burning when was just started. Clothes were bot burnt but flues were started to come out and timer circuit was burnt.
There was not any problem in power because neither mcb nor lcb was switched off when it started to burn.
We request you to find the problem....

We would like to inform you that am buy your product on 1/11/2018 & order no.[protected]. As per your committed 4 to 5 days will be delivered at home. But for your kind information your product not delivered yet. Has already been 7 days more.

Kindly i request to you take a necessary action on the responsible person at the earliest.

Warm regards
Nilesh
[protected]
[protected]@rediffmail.com...

I have got ifb senator 6 kg which is in amc.
The issue is its long and short spin doesn't work.
Everytime an ifb technician comes and changes part and not able to solve the issue from last 6 months.
Even after logging more than dozens of request the problem still persists.
And every time i reach out to customer care i get some complain no which will be closed by service center without my knowledge.

Vipin...

This refers to complaint/ticket no. [protected] dated 1st Nov 2018

I had purchased 8 KG front load IFB Senator washing machine in Year 2015 which comes with 4 years warranty.

last month i observed door rubber seal was broken & hanging on the door.

I had registered complaint on 1st Nov & requested for technician visit, after a week & 5 follow ups technician finally visited.

He said...

I am Colonel Deb Kumar Bose, my ifb id is 10566902 and registered Mobile No- [protected] and email id- [protected]@yahoo.co.in. I am a IFB customer for the last 15 years.

There was a requirement of service (not running) of my IFB Front Loading Senerator Aqua SX- 8KG fully automatic washing machine. At my residence in Noida your service representative Mr Virender (Mob No- [protected]) came and told that the complete control panel...

Hi i have raised the complaint for my washing machine the water is not draining nearly i week ago the ticket number is [protected] the person has attended he removed all parts and sid the drain pump is spiled it will cost around 2500 rs and he brought new one and fixed but even though it is not working later he said the board is spoiled and went away from there he did not attend at all and moreover when we called customer service everytime...

I had posted a complaint here on 8th october after a week of my washing machine broke down, till now i didn't get any resolution, but my complaint is closed stating it is resolved, a person from ifb asked us to buy a new ifb machine exchanging old one, but no official conversation and proper compensation, from past 5weeks i am washing my complete family clothes with hand, i have a 5month old baby and 3 year old daughter and i am working,...

I had registered a complaint for replacement of broken handle of my microwave in aug 2018. Docket no given to me was [protected]. Subsequently, i got in touch with the local service center on [protected]. This gentleman asked me to whatsapp pics of the machine and broken handle which i did on 29 aug. After several verbal reminders, they did not come to replace the handle and kept saying that the spare part has not come. Today i called up the...

I raised a installation demo request for my micro oven on 10th november 2018 with ticket no. [protected]. I got a message from ifb in the evening of 11th november 2018 that ticket is closed. What type o[censored]nprofessional behaviour is this from ifb? Without contacting the customer how could you close the ticket. Feeling cheated by buying a product from ifb....

Customer id 11110334
Model senorita wx 6.5 kg 1000 rpm
Email [protected]@gmail.com

My washing machine was repired which was under warranty and i was charged rs-2300 for spares. When i asked for the details as why i was charged under warranty, they don't reply to my mail and ignore. Same happens when i call customercare.

This is happening from 29th september. I can share the bill invoice and mail...

Hi team,
I own a ifb elena aqua sx 6kg
1000rpm for about two years and for past 6 days i am facing a problem where a red triangle 🔺 light flashes between wash and hangs up there for more than 6 hrs.
Tried contacting ifb customee care on phone, they denied upfront and asked me to get it done by a local technician.
Fyi product is still in warranty.
Disappointed with response from the customer support....

Tkt [protected] neptune dishwasher was repaired on 9 november by at echnician from royal enterprises

1."your message of 9 november states that service charge of rs 590/- only collected. No spares replaced". This is false. Technician told us he replaced the valve and sensor and we paid 7090/- towards these new spare parts and service charge, by cheque.

2. The machine worked while he was here. When we used it the...

Machine is in warranty period installed on 9/7/2017. Four days back the machine stopped while in the process of its washing and rinsing cycle. I have sent emails and tried contacting their customer care but with n success. I have dialed their customer care number[protected] more than 50 times but have not got any connection.
The after sales service of this company is downright atrocious and disgraceful.
The company should...

Drum spring is broken / spoiled as per technician observation on 29.10.2018.
Complaint reference ticket no - [protected] (Raised on 27.10.2018 1.48pm)
On 1.11.2018 we received a notification stated our complaint has been resolved, meanwhile the customer care agency receptionist has called and informed me they wrongly closed the complaint without resolving.
I understand that they are playing and give reply to the mentioned...

I registered a complained (Ticket no.[protected]) on[protected] for sudden
Not functioning of machine due to jampped detergent tray the service
Engineer visited on[protected]. After inspecting he told that the only solution
To rectify the error is the tray to be broken and replaced by new one on owner
Cost. It was surprise to me that instated of dismantling the top frame he want
To remove the tray by distracting...

I had purchased ifb washing machine last year in december. Since then, it has been working satisfactorily. For the last 15 days, the machine was giving problem. I lodged a complaint at ifb service centre. I was told that the man will come in the evening and see the machine. But till today, nobody has visited. I am facing lot of problem. When the machine is turned on, instead of accmulating the water in it, the water drains out simultaneously...

I have purchase ifb washing machine 6.5kg six days ago, yet the installation person not come. Service is third class. No response from kalyani electronics dhule, 425404 (Purchase from this). Send your installion person at naradana, district - dhule 425404 contact - narendra d khairnar mobile -[protected] or guide me what should i do at this stage? Is it my mistake that i purchased ifb washing machine?...

My tkt no is [protected] dtd 02.11.2018 with ifb. The washing machine drum is damaged. They brought an old reconditioned drum which was rusted from the shaft and had huge dents. I refused to accept that and am waiting for a brand new drum. When will the company rectify the washing machine with a new drum. I have been lodging complaints with the company on their toll free no. But all the call center people say is that we are forwarding your...

We have taken AMC for IFB washing machine with a cost of Rs 5, 700 for a duration of 2 years. While taking the AMC, the person from the service centre told that everything will be covered under AMC. But later, when problems popped, they are saying that only the mother board is covered under AMC. The service is also very poor. Just to replace a start button, the price they are quoting is Rs 1300. And still they are not responding....