IFB Industries Complaints & Reviews

Nov 05, 2018

Updated by trishla P Complain yet not solved I am not satisfied with the service I need proper help from service Center for the machine which am not getting.

Dec 30, 2018

Updated by trishla P Complain has not yet solved.

Jan 31, 2019

Updated by trishla P Still the machine is facing the problems and I have been trying contacting to the people but my complaint has not taken seriously.
The person came to fix the machine and did nothing But he did explain that the machine needs proper servicing and it has big damage. The machine worked within few days it stopped again in the month of December 21, 2018 I made a complaint with complain number [protected]. No one addressed it, I called many a times to the service Center Jaunpur and Lucknow. I called Rohit many times but he did not pick up the call and Mamta from Lucknow on office no. But the phone is always in engage mode.
My machine is in insurance and yet not expired is this the reason they are not giving proper service also I want urgent reply to my no. [protected], [protected].
The IFB service seems to me is worst till now. I hope they will help me with this as there service Center are not working properly.

Jul 31, 2019

Updated by trishla P I have recently made a complaint regarding some problem faced. I found ifb has pathetic test. Few days after the person checked it machine got destroyd again. My mother filed a complaint regarding same problem that is machine is not working properly. After that also she hadn’t received service. Right now she has been given with all the nearby service centre but none of them properly listens to the query. They did register the complaint but even after 1 month she hasn’t got any service. The washing machine is under insurance so whatever the parts are destroyed or not working properly the service Center must come and change it on a call but there again mother and father got tired of complaining again n again. They have tried recheck and recheaing all service centres but none of them gave service. The nearest centres were in Jaunpur Lucknow Varanasi And I have also reached to the customer care executive in Goa regarding every issue. If they cannot facilitate there customer they should give up but stop looting there consumers. My mother is working woman she has lacs of work on her and in between she has to take care of this issue which is crossing its level.
Whenever I write down on consumer forum they send a person within a week. Also they just connect one pulley and adjust it with spare cloth. The engineer who came last tym to check he told that there is one part which is not working properly. I asked them to send it but till now it is not even change.
When my mother told that it is recycled product not a new due to which it is not working properly. I asked them to change it but they didn’t change it.
When my machine is in insurance it has complete ryt of getting renewed which ever part is destroyed. My prayer is to do all changes my machine needs and stop giving stupid crap reasons to response and not make machine perfect.

Aug 03, 2019

Updated by trishla P Haven’t receive any reply from ifb. Niether call.

Sep 14, 2019

Updated by trishla P IFB being pathetic and very low in service.

Nov 26, 2019

Updated by trishla P There is a service centre in my city. the person took the machine for service but after it came back there was no such difference. The service of IFB is very poor even after having a service centre in the very same city.

Nov 05, 2018

Updated by Ishasuri I haven't received any call again from your side . I contacted at your toll free number
Today but they are not able to trace my complaint .kindly look in to the matter as not working of my washing machine is causing highly inconvenience to me.
Thanks & Regards

Nov 05, 2018

Updated by Ishasuri I tried to contact many times on this number [protected] but all time it says network busy . Kindly arrange to resolve my complaint as it's causing me highly inconvenience.
Thanks

Nov 05, 2018

Updated by Ishasuri [protected]

Oct 29, 2018

Updated by Dilip Jayavant On 13th October I, Dilip Jayavant reported complaint on IFB toll free number which I got from IFB website. The toll free number was[protected]. Within next half an hour I got phone call from IFB service station. Later I came to know that IFB franchised this to “city service” Technician came to my house, address C4-302, Lake town CHS, Bibwewadi, Pune, 411037. He inspected the washing machine and confirmed that display need to replace. I purchased this washing machine in late 2016. It has not completed it’s 2 years. IFB claims it’s 4 years 100% warranty. But never ever any of the machine contents warranty terms and conditions. I asked technician it comes in warranty. It told me “It’s only for drum and belt and not for other parts” then I called IFB sales office and confirmed the terms. They confirmed that it warranties for all parts. I went back to service technician again. He told me “You know how sales personals bluff while selling”. The reason which technician provide for blowing up this part is voltage fluctuations. I am amazed if you IFB’s part is so vulnerable to voltage fluctuations and there is no protection then their product designing team needs training.
After I decided to pay the repair charges which is Rs.4000 for replacing the display. I called technician and I asked him to fix. Meanwhile I came across service manager who called from Mumbai. He used to call me from this number[protected]. He confirmed I will get complaint number, invoice with GST along with 2 years warranty on repairs. After calling 3 days constantly it got fixed with different machine’s repaired part. Washing machine is started but I have not received my repaired part back. After calling technician he told me “This happens and why I am calling again and again. If I want to go high court (might he wants to say consumer court) I can.” The part that received was old and damaged which is not from my washing machine’s model for which I pay Rs.32000 at the time of purchase. Later I purchased Rs.4000 for repairs. I have not received GST bill.