IFB Industries Complaints & Reviews

Dear sir/madam,

I, alok yadav facing problem in maintenance/servicing of washing machine. I have initiated complaint on september 24, 2018 having ticket no. [protected]. The very next day technician arrived from swastik enterprises panvel, navi mumbai. Technician "pramod shinde" was unprofessional as well as rude in communication with my wife. He dismantled washing machine and left all the things in kitchen.
After that, i have communicated several times to customer care, even not getting technician to resolve problem. On october 06, 2018 again complaint was reinitiate having ticket no. [protected]. Technician could not visited till today.
Today, on october 16, 2018 i have got message for one more ticket no. [protected].

I am only getting assurance from customer service to accelerate the issue for fast resolution. We are facing severe problem from last 22 days.

Kindly do the needful to resolve the issue at the earliest.

Regards,
Alok yadav

Refer my complaint under ticket number [protected] dated 5th Sep 2018 about problem with Neptune Dishwasher covered under AMC and your representative at Chennai one Mr. Daniel Jo Visited on 7th September who informed that he will procure spares and rectify the defect within 10 days. On 11th september I have retained the complaint when asked for closure. Subsequently I contacted IFB through Toll - Free number on 26th, 28th of September and 6th and 11th of October. On 28th September IFB informed through SMS that representative will attend within a day. Every time when call IFB through Toll - Free number they informed that this time they meet me through chennai office before 5pm. Today 16th October no - one approached for rectification of the dishwasher which is under AMC. This is the state of affair of IFB. An early action is solicited.

Regards
U Latharani

I had raised complaint against ticket number [protected] for flood affected washing machine on 03.09.2018
Complaint was referred to chalakudy service centre. Since then i am calling service centre daily to get my washing machine serviced.
After repeated calls to service centre, technician attended machine after 3 weeks.
Now the machine again not starting and raised complaint again on 08.10.2018.

When call...

1. Above mentioned complaints were lodged on 08 sep 2018 and subsequent dates. Your service technician had visited and inspected the refrigerator. He had demanded a part of refrigerator which arrived on 26 sep but could not match. Almost 45 days have passed but refrigerator is not yet rectified.

2. I have purchased above item after hearing lot of good words about ifg home appliances.

3. Could you please speed up rectification of the appliance at an early date.

When i called ifb serivce call centre to get washing machine repair. Call operator informed that visiting charges are rs 480 where as person going to attend called thrice and saying that you have to pay rs. 590. What is company policy. Why rates are not disclosed on site that consumers get satisfaction. Why this service charge is too high for just deploma holding attending machine. If he attend 10 machine perday means rs. 5900 per day x 31 day =rs182900?? Salary is more than class one officer of india??

Hi,

I have relocated from banglore to chennai.
On 29/09/18.
My washing has to be reinstalled. But no technician has been turning up. I have paid for this service rs 599. I have called customer care no of times for that last one week, they are giving technician no who is in bangalore instead of chennai technician no, after i ask again they are giving some no but no one is picking up. It would be really helpful if someone address this.

My registered mobile no with ifb [protected]

It's been since nine months we are facing issue of the top load washing machine we had purchased and still the issue is not resolved after having amc also very bad service.
There is a complete malfunction in washing program as it suddenly changes the programme to other options such as if we select normal wash it gets restarted to tub clean wash and also no timer is displayed.
Thinking ifb brand we purchased the wading machine, but this very worst service by ifb and totally dissatisfied by the ifb products.
Also the service engineer is not completely trained to attend the issue and rectify the issue.
Idontknow what sort of manufacturing is going on by the company with such bad quality product and service.
The company is least bothered about the after sales and service issue.
I strongly recommend if any body planning the buy the ifb brand, not to buy at any cost since you will waste your money on investing to such worst brand.

Yestrday i lodgded complaint to ifb customercare service regading replacement of faulty part of our ifb washing machine senorita aqua sx 6.5 kg 1000rpm, which is under warrenty for 4 yeasrs. Ticket no [protected] has been generated. The representative of customercare informed us that today on 13.10.18 will be resolved by our engineer.
Today i called so many times (-05- times) customer care of ifb for engineer since morning. Every times i got reply that within one hours our engineer will visit your address. But no one from ifb visited.
This type of poor service is given by if b after purchase of ifb product. Now i will think so many times before purchasing product and never recommend our friend and relative to purchase ifb product.
If our complaint is not resolved by 14.10.18, i will lodge complaint against ifb in consumer forum.

Gautam bhagat

I have purchased two split AC 1 ton each about 2 months back and only started using about a week back.One of them is giving lot of headache from beginning .. First there was no cooling and now water leakage...Service response is very poor and I am cursing self for purchasing Ifb product. PL resolve this at the earliest possible.

Hi i have bought a 6kg front load washing machine before 4months. Last time a person came for installation has asked me to change the water pipe saying “the one which they promote has a cleaning adapter, machine drum will not have any kind of i have accepted and asked to instal. He has charged me 750rs.
This time i have got a call from ifb for the first service and the guy who came for the installation has told me the earlier guy who has given the product was worst, he was claiming the earlier person didn’t installed the product well.
This time again he has given me a new product and made me to waste another 350rs.

“service to sales” i have heard many times but “sales from free service” this i am learning from ifb now.

Regards,
Sathish
[protected]

Last 3 months my ifb macine is out of order no techinecian repair properly. So my experience of ifb is very bed service. And i call custmor call center they only registerd my complained. Then no reply for him. Local ifb repair center is not come urgently. I am suffered from three month to my machine out of ourder. So pl. Take my machine free of cost. Bogus item give to me by ifb.

Dear sir/madam plz note i had purchased ifb trolley for my 8 kg washing machine aqua senator its not been a year it has started cracking n im afraid will cause damage to my machine i have requested for replacement but seems the co is more interested in selling its sub standard product rather than taking care of its customers n there satisfaction. This incidence had caused disappointment n i really feel i made a mistake by buying ifb trolley in place of local trolley. Kindly help to get justice.

Its just 2 years since i bought the oven and it has been malfunctioned twice. First time it was a fuse burn just after 1 year 2 months (Dec 2017) and now its the pcb which is burnt due to power cut. I am not sure how its manufactured if the main board switch is on and power went down, how it will burn the pcb.. Is it vry low quality? I have already spent around 2.5k first time when the fuse got burnt. Now again pcb is burnt and they are charging 3500 for this. I am not going to do this.

I purchased a microwave oven 4 months back. Now i need a service which is under warranty due to some issues in the product for which i raised a ticket almost a month back but till now the issue is not resolved. Every week i used to call them they only give assurances and they don’t even bother to call back. I have one more product from lg and they are giving on time service at same place.

I have purchased a microwave of 23 ltr from flipkart in 3rd week of august 2018. I am regularly making a call to call centre but no one is responding to it as i want my first demo. I am unhappy with your services. The centre executive has even send false report to your company and closed my complaint file.
So please extend my warranty period and provide demo facilites for this purchased

My machine is not working good as the technician who came to check from IFB informed that the drum and the board needs to be changed as its been a long time and the electric board is also not working fine, so i informed them to log my complaint for the same and the complaint is been filed in the month of July.

Till today they haven't taken any action on this and today after 3 months when i called them they informed me that the complaint is been closed without any confirmation from the customer.
upon asking why they have closed the complaint they informed to register a new complaint.

i have been trying to contact them from past 3 months and still my issue is not been fixed they keep on saying that the next week they will be replacing the part or the part is not available and it takes time to order the parts to arrive. upon asking does it takes 4 months to the parts to arrive ?
they told it takes time so we have billed the part but it need time to arrive.
i have called the customer care number several times and even the supervisor have given me false promises that the issue will be resolved the next day but then again no one follows up to the issue and again customer has to call the IFB customer care executive again to know the status

they keep on postponing the next week and week and now its been 4 months, where i have lost my patience on this .

My name is krishnaveni i purchased microoven last year through amezone i did not use even thrice that got some problem and shoun to service point at khammam telangana .i really got awful experience with staff its better to correct the staff and educate the staff how to behave with customer s don't be phone ethics even

In continuation to my last complaint which is still not resolved.

As per your engineer he was supposed to send senior person and senior person gave another root cause.

1st they gave root cause as monsoon.
2nd they said high voltage is the issue.
3rd they said hard water is causing this issue.

Now machine is tripping my power in 5 min of operation and it does not looks to be any of the above issues.

Your technicians are just giving wrong information to you, ifb needs to open their support to customer and do deep dive in the issue. This issue is happening to very new washing machine and this infer ifb selling sub standard products online. Can ifb send some sensible technician to resolve the problem.

I bought ifb washing machine on 28 aug 2018, it started giving problem from first day of installation. The service center executive (Rahul) who installed it was more of a salesman then a technician as he was trying to sell lot of things. When he stopped taking our calls we registered a complaint to ifb service center on 18 sep, 24 sep, 25 sep, 26 sep, 30 sep, 1 oct and 4 oct 2018. Complaint reference number is [protected]. I am writing here to not repair or replace with other ifb machine, i am writing here so that ifb just picks there machine from here and i get some other brand from the seller. It was a terrible experience with ifb in india i just want to end it here.

My IFB washing machine, model ELena SX, stopped working on the 27th of September 2018, after which I informed IFB customer care (Goa) of the same. The next day, an IFB technician was sent to inspect the Washing Machine and he diagnosed the problem as MCU card failure. Subsequently a new one was procured and fitted by him on the 29th September 2018. The very same day after repair the Washing Machine broke down again. After many calls to both customer care (Goa) and the technician, he finally visited again only on 4th of October 2018. This time we were told that the Motor was weak and it may not last for 1 week. The machine again stopped working on the 5th October 2015, and we raised a complaint with customer care. After repeated requests no answers were forth coming. After speaking to the area sales manager, a senior technician was sent to inspect the washing machine. He clearly stated that the motor was at fault and not the MCU card.
So basically the IFB technicians are practising their trade at the customers expense. When asked for a refund of the same, they say its not in their policy. They have not made any alternative attempts to fix the same.
This is clearly a case of deficiency in services and i demand for a refund of the wrongly changed part. Failing which I intend to approach the Consumer Forum to seek appropriate action.