IFB Industries Complaints & Reviews

I had raised a complaint with ifb customer care about the washing machine not working. The ticket number is [protected]. The service agent attended the call and upon checking the machine, he said the pcb board has to be replaced. The product is under warranty. He said the spare is not available at the moment and will have to be ordered and it may take 2 days at least. It has been almost a week and still i have not got it resolved. He is saying it will take 3 more days to come. Its been huge inconvenience for us. Please take this upon priority and resolve the matter. Its unimaginable that a part is not available for more than a week now. Really disappointed with the service so far. Hope it will be resolved soon.

Dear team,

My 2 months (Yes just two months old) old front load washing machine is malfunctioning and tripping my rccb for entire house. This happens after 50-60 min of operation for single load. I did raised complain with ifb and engineer came to my house and gave silly reason to close the ticket. He said its rainy climate hence this is happening. When i gave logical reason regarding rains in bangalore he said he will come...

On the date of 11 august 2018, My IFB AC got an issue of cooling, it is not providing cooling at any mode, I decided to call customer care. After that repair is made by the IFB’s Technicians, they were saying that “your AC needs R410A gas for cooling”. I paid the charges 2600 Rs for gas and asked technician if there Is any other problem in the AC other than gas, he said “no”, but he took for cleaning and painting cooling coil, he took my whole split AC unit to the shop. And next day, he installed that unit back to my room. AC was producing good cooling. I asked about warranty and leakage of the gas. Then he said, if leakage of gas occurred anymore then we are here for that. After 4-5 days, I noticed that the AC isn’t producing good cooling properly. so, I decided to turn it on for a night to test cooling. But it was not giving cooling as earlier. I assumed that this might not be due the leak gas. maybe it’s due to improper voltage. thus, after 15 days I turned on the AC. But now I can’t feel any cooling, only fan was running. And when I called IFB technicians personally (as they said earlier) to check whether what’s the issue is. Now they said cooling coil is faulty. And it will cost around 9500 to me. This was the first time of gas refill in my AC and at the first time they wrongly refilled gas which cause the cooling coil damage My AC is in good condition I didn’t think that the problem of cooling coil occurred after 15 days of the gas refill, and it is happened only after refill of gas. it is quite clear that the compartment of split AC which is taken for the repair by the technicians is not properly handled or repaired because the problem of cooling coil occurred after refilling of gas. If there is problem of cooling coil then why it is not mentioned by the technician in first time.
Every time they came and charge with different replacement of AC part. please just tell me whole sum amount in once time that I have to pay for running my AC in cooling Mode. They took whole split AC from my home nobody was there expect my mother she didn’t know about what is the main cause. They call me for take away split AC then I assure my self they can handle or repair it in good manner, when they detached the copper tube then actually the gas is there but they said remaining gas is there it is leaked about 4 to 5 minutes with pressure making whistle sound so at last I feel actually the problem was not the gas it is because of other problem AC is not giving cooling and they filled gas wrongly and cause the cooling coil to damage or this could be from the not filling the clean gas
I call several times to lodge complain in service center but toll-free number is not responding or connected for help that time.

Sir,
I had purchased new ifb washing machine about six month ago. Since three month having regular problem in machine. After service man visit also the problem remains the same. Now service man also don't come after regular complain.
I had put complain in service centre for replacement but no response.
Please guide what to do.
My area ranchi.
Contact. [protected] (Gokul)

I had taken AMC for my washing machine in Dec 17 and my machine is not working since July ‘18. I had called so many times at customer care and service centre but nobody is bothered to get it repaired. Part is pending with company and company says part has reached to service centre.

Now since 15 days, service centre is not receiving my phone. I will have to take some legal action.

Kumkum Agarwal
Kasganj207123
[protected]

Hi Team,

I own IFB front load washing machine. from past few days it was not working properly.

on 12th of September i have raised a service request with the ID [protected] to help me on correcting/repairing the IFB washing machine.

after couple of days technician came to my house and told me that one of the part is water damaged and needs to be replaced.

after few days he came to...

On the date 22/09/18 i call coustomer care for my washing mechine repairing (Bad vivretion sound) and they referred to multi appliance service center for attened my mechine work job. Their service man (Balaram sarker) attened and open the mechine, cheked and say ok and no problem in mechine and say for continue thr washing work in the mechine. He also received 450/ visitng charge and say within 15 day any service work done by us from the but said date. But after 2 day water line is not work properly and mechine not working. I complain them and they say that visiting charge will pay. But their receipt is say service guarantee for 15 day. Till today they are not come

I am having the diva washing machine and i have entered into amc on 4.8.2018 vide receipt no.894 of m/s ifb authorized service centre, nellore (Rs.4500/-). My washing machine is have a problem with front door from august 2018. I have been giving complaints to customer care and i get a ticket number. But in 10 days time the ticket is getting cancelled. I have contacted the authorized service centre, they are saying that it is not updated in their system and they are unable execute the complaint. I have a very bad experience with the nellore service centre. Even after paying the money the services are not good. With lot of confidence and hope i have purchased this machine and i am suffering like this when ever i have the problem with the machine. Kindly look into the matter and do the needful.
I am a retired dy. Director of isro, sriharikota. If people like me are suffering like, i can not understand how other will suffer with this kind of service centres.
Regards
Dr sv subba rao, mobile: [protected]

I bought a IFB Microwave oven in 10th March 2018. unfortunately it stop working in September 2018. I raised a service request and company provide me Ticker No [protected] on 5th Sept. 2018 and and the company sent the technician on 8th sept. The technician on inspection informed that the fuse and condenser is out of order and need to replace. After that till to day i have contacted customer care several time, every time they assured me and continue to provide new ticket no by cancelling old one, and sending me SMS ' Tkt *****, was requested for cancellation owing to?'
In the mean time i have also contact the service supervisor, IFB incharge kolkata- west bengal, and one more person, nowhere i got positive response.
The particular appliances is very essential to my kitchen, but the IFB persons send me in trouble with their service. I think Its a shame for a company like IFB to offer such a poor service to customers.
I am looking forward for the solution for the problem.
-Achintya

I always ask my friends to stay away from ifb. Poor service and cheater in india.
My washing machine is under amc and we paid 3800 inr for the same. Registered a complaint 40 days back and till now it was not fixed. I make this complaint on behalf of my brother.

Complaint #: [protected]
Name: saravanan s
Dealer name: nivitha enterprise, neyveli[protected]
Technician #: [protected]

He got money from us and disappeared. Didn't pick calls after that. It is around 45 days now and the machine is dead.

Haven't seen a cheat company in name of amc till now in my life.

I had a complaint at toll-free number as machine was not working. On the next day, some other company person came and says they do attend the calls of ifb for those which are out of warranty period. His took 300rs as visiting charge (Which is too much) and tell me that a pcb board needs to be replaced which will cost around 3200rs. I wounding about the price and i can't understand why the board cannot be repaired. It is simply loots of customers money. My machine is serena 5.5kg.

May i know what is the actual cost of my pcb board and what is the cost of it?

Also why ifb doesn't have its own persons to care about customers complaint rather the third party?

Problem in my washing machine motor not running due tor carbon brush faulty, i have registered complaint in ifb, complaint # [protected], after many days calling service technician had visited my home and committed to change out full motor instead of replacing carbon brush which costs hardly 100 irs, i requested to service technician provide carbon brush, he has told me ifb company not providing carbon brush, if any problem found in carbon brush they use to change out enter motor which will cost me 4250 irs. This is really big cheating by ifb for their customers now i am struggling to get fix my washing machine, like simple spare parts carbon brush

Your service is very poor your agents are not giving better services to the complaints that we are giving. I had called them several times. There is less cooling in the ac and sometimes it is not working properly. Though there are so many agents they are neglecting the complaints that we are giving. If you are not giving us better service the only way is to sell the product. So please give us better service.

You have extremely poor service.
My washing machine's spinner is not working. It is under AMC.
No one is coming to repair it.
I registered a complaint on 28th sep 2018 and it got cancelled automatically.
I registered a complaint on 1st oct 2018 again and it has got cancelled.

I am really going to sell it now if you people do not send any one. You are gonna have a downfall because customer care is really not your cup of tea.

My name is rajkumar and my number is [protected].. I complained about my washing machine on aug 13. It is in amc.. No body came for service long time. After 15 days i complained again. But the same situation happend.. Finally i complained to the area manager. His number is [protected]. Then he send some body and they told us that mcu is damaged.. After they went this is 15 th day yet the machine was not repaired.. I am very unhappy. Samsung service is more better than this.. I never recamond any people to purchase ifb washing machine.. Please improve ur service.. Otherwise ur company loss it's good name in the market

Hi,

Below are the request number raised in ifb support

[protected] — dated 13-aug-2018
[protected] — dated 24-aug-2018
[protected] — dated 26-aug-2018
[protected] — dated 08-sept-2018

Ifb washing machine which is under amc

Issue stared with belt cut, after engg visit started observed that issue got resolved and one more issue reported "water not heating" for which one more request raised, after engg visit whole body of ifb washing machine observed shock for same one more request raised, after engg visit ifb machine vibrates during spin for the same issue was raised in ifb support, as of now response from ifb wasing machine support, when ever called inform that engg will visit soon, please register the complaint

Regards

Surendra
[protected]

I am sad to inform you that dehradun service center is very very inefficient in providing service to the customer. Tkt no[protected] has not been rectified so far. This has happened in spite of my repeated phone calls to the service center.

I would like to inform you that i have following ifb products : -
Washing machine,
Dish washer,
Refrigerator,
Chimney,

When my refrigerator went off, it took three months to rectify the same.

Not only that, i had reported for cleaning of my chimney. It had become dangerous for further use due to accumulation of oil all around in side the chimney. Which had become fire hazrd for the kitchen. Subsequently i got it cleaned from out side vendor.

This is for your serious consideration for measures to be adopted by ifb for improvement of ifb service.

I lodged a complaint with ifb (Complaint no.: [protected]) for service of my executive plus washing machine as it was not draining water after washing. On visit, the service person told that the drain pump is to be replace. He tried to replace the existing drain pump with one, which was already corroded. I refused to accept the same. Then he visited next day with another pump, which is neither having price tag nor is in sealed packed condition. On enquiry he informed me that the price of the pump is rs. 2595/-, which is in addition to his visiting charge of rs. 590 (Including gst).

On enquiry with the ifb area sales manager, i came to know that the drain pump of executive plus model is priced at rs. 635/-!!! On talking with the ifb area sales manager and subsequently with his person in the service franchise, he replaced the pump at rs. 635/-!!! Also, as the machine is leaking water while washing, he checked and showed me that the top hose is completely exhausted. So with my consent, he changed that and charged me rs. 285/-.

So, i have paid (Rs. 635 + rs. 285/- + rs. 590/-) = rs. 1510/-.

Today (28/09/2018) i have received an sms from ifb (Tk-ifbcrm) at 11:02 hrs stating that i have paid only rs. 590/- and no spares were replaced!!!
How a company send this sms?

On receiving the sms, when i contacted the call centre[protected] on 28/09/2018 at 13:42 hours, i have been told by the person at the call centre (Ms. Anita) that they do not have facility to lodge any complaint and also they do not have any facility to sms the address where i can lodge a complaint!!!

Under this situation i want the redress of the following points:
1). Why the service person brought a parts which is not sealed packed and without any price tag?
2). Why he tried to sell the parts at an over inflated price (Rs. 2595/- in place of rs. 635!!!)? Had the ifb area sales manager not help me that day, i would have been looted.
3). And the last but not the least, how come i get an sms from the company that i have paid only rs. 590/- and no parts are replaced.

The above incidents are not in the right spirit even from the company's end. These incidents bring bad name to the company. One disgruntled customer may not make much difference, but with time when this number increases, i think, the company will be affected adversely. These kind of appliances do require servicing from time to time. And let me share that all my friends and colleagues, who have ifb appliances, are all disgruntled lot and vowed that while replacing the appliances in future, the present company will get least preference in their wish list considering the suffering they faced with the service persons.

We had purchased an ifb oven from reliance digital store - seawoods mall, seawoods, navi mumbai on 15 aug 2018. Item was delivered to us at our residence. After delivery, we havent got training and briefing regarding usage of the oven. A person came to our residence when we were not at home. Subsequently, he said he would provide training over phone. We tried calling him up, but he didnt pick up our phone.
Later, we got a call from ifb - goa from a lady asking about the training/briefing, we caomplained to her that we havent been trained and no one has turned up or called up. She stated that they will immediately send some one. Its now 6 weeks but we havent got any one to train us on functioning of the oven.

Ifb service contacted me few days back for routine service (In guarantee period). A person came for service on 25 sep and unfortunately while servicing he broke the water inlet pipe and said “sir it is rusted”. Then i saw that and said its not rusted at all and has been broken by you. He accepted the fault after little positive arguement and assured to install new pipe by next day (26 sep 2018)

However, he dint come next day even when i reminded him. I made a complaint to service centre vide ticket number [protected] on 26 sep evening and waited for 24 hours. Nobody called me for service in 24 hours. Then i again called customer care and they said that “sir your complaint has been closed with a message that nobody picked up the call”.

Its really surprising to me.

I again requested customer care today and they reopened it vide ticket number [protected]

I am waiting for last two days

Please resolve the matter at earliest as i am not expecting such service from ifb

Gaurav verma