IFB Industries Complaints & Reviews

I have purchased the above mentioned washing machine on 09.07.2018 vide invoice no.[protected]. It is not functioning properly from 15.09.2018. I have raised a complain regarding that on the same day vide ticket no.[protected]. Ifb representative ensured me that service technician will visit shortly. But after 5 days no technician came or no communication has been done by them to me. After repeated communication with service centre, they provide the mobile number of mr. Palash (Service manager). Yesterday i have contacted to him (Mobile no.[protected]) over the phone but he did not attained my complain and misbehave with me. If your esteem organisation has that type of service managers then it is very difficult to get proper after sales service from them. Please resolve the issue as soon as possible and take a proper action against mr. Palash.

Hello Sir
I am Vani, living in Perungalathur, Chennai, India. I have a frontload washing machine. model is Elena Aqua. 2 days back it's motor rotating belt got damage. I immediately contact customer care number and asked for belt. They said technician will come and see what is the problem with machine. I explained them that I know what is the problem, only belt is broken. If you have belt available in store I will come and buy it. But they said no we can't sell you spare part. Our technician will come, you should pay visiting charge i.e. 599 and belt charge.
I just wants to know why i should not get spare parts separately. Why I should pay visiting charge if I know what is the problem.

Hi IFB Team/Bijan Nag,
I am having one top load TLSDR 6.5Kg washing machine which is under extended warranty. There is an error i.e. PR5 reflecting while using the machine.I raised a complaint on IFB customer care(Ticket number [protected]) on dated 14/09/2018. On very next day IFB technician came and check the washing maching and said there is water senson is faulty and we will change the same on monday dated 16/09/2018 but till today no one attend my complaint.When again i contacted to customer care every time guys said that they updated/esclated the same on ticket and it will attend. Also customer care gave me IFB service center owner(Mr. Rana) number and when i asked to him he is saying that part replacement will take 45 days whereas customer care excutive communicated that part will be replace within 5-7 days. I have been puzzeled to buy this IFB product and worst under warranty services.In market IFB having good name and fame but it should be good at after sales service also which is totally worst. Please take the action accordingly or i will take the legal action through consumer forum as i am having all the recorded comunication as well as documentation.

Your after is the worst. My washing machine is within warranty and is needs fixing and i was trying to register a complain and i did but i was ignored and not acknowledged again and again. I had to register atleast 4 times and after that also they gave me another phone to call and register my complain. I mean what the hell! We needed that washing machine urgently and also after they checked the washing machine they r saying that a part needs to be replaced and it will take another 8 days! Like u don't care about ur customers or what? Now ur washing machine is broken for almost 20 days and still the damaged part has not been replaced! I am never going to buy any o[censored]r product ever again and also suggest everyone not to buy ur product

I have lodged complaints regarding a problem in my IFB washing machine (Complained number [protected] and [protected] booked on dated 18/08/2018 and 20/08/2018 respectively). The service agent checked the machine and asked me to change a spare. I have paid the service charge money on 19/08/18 and the bill of which is enclosed below in photo. But still the defective part is not replaced/repaired.
After 21/08/2018, I have contacted many times to your customer care centre and Mr. Ram Mb. [protected], Mr. Dinesh Mb. [protected], Mr. Ajay Mb. [protected] (he did not pick up the phone) etc. these peoples are not giving proper response and almost one month has been completed and still my complained is not resolved. So please take necessary action at your end.
IFB washing machine is a good product, but if you provide this kind of service then your customer will thinks about switching to another company.

I would like to file a complaint on very poor troubleshooting team from IFB.
I had registered a complaint 10 days ago for the machine showing DP ERR. The complaint is yet to be resolved.
The technicians are unable to identify the error problem correctly. They have changed the Drain pump, PCB, but still the problem is not resolved.
There is no proper solution from the Customer Care too.
The entire Support team seem to be inefficient.
This is quiet irritating. I hope, it is time for IFB to wind up their products and vacate the country.
I am escalating the problem thinking at least it would be resolved.

I am trying to get my split ac repaired (Within warranty) since 3 weeks, but no scope. Fed up of calling you guys. The only thing i get to hear is part us being ordered. No technician or senior member ever called me to update. The worst part is how come a pcb of a new ac is faulty?? Don't you guys do cold testing before selling products.

This is ridiculous...

Di you guys order parts from mars???

Disgusted. Faulty products n pathetic customer support.

Really pissed off. Let's see u guys in court now..

I have purchased a new washing machine front load model. It's 6 months old and the product is not working the technical support team visited and said to change rubber door sleeve. The cost in open market is 600 but they charging 2300. And they said they won't warranty for rubber products. Then what is the quality of products they providing.

I am leena gupta from patiala, punjab. I had purchased ifb wasing machine in february 2017 and after that day i had lodged the complaint regarding the machine around 6 to 7 times and the technician would take time of week or two to resolve my complaint by saying that the part to be replaced would take a few days to be delivered at the service centre because if it's non availability at the service centre. This time also the history is being repeated as i had lodged a complaint regarding the ifb washing machine on 28.08.2018 against ticket number [protected] which stands unresolved till date (15.09.2018). On 30.08.2018 balkrishan, a techniacian from ifb local service centre visited my place to check the machine and quoted that the part has to be replaced which would arrive within a week. 7 days after the technician's visit i had contacted the customer care centre and they provided with the contact of mr. Harjeet singh (Area manager) from ludhiana but i didn't get a satisfactory response from his side too and after repeated reminders to the service centre, customer care centre, supervisor and the area manager i was been assured that my complaint would be resolved within a day or two and i would receive a call from some senior authority regarding my complaint but no one cared to by stand by their responsibility. The company has very poor services for the articles sold.

Front load washing machine was not functioning. Technician replaced new pcb n switch which was not properly sealed n packed. It was open. He taken back faulty pcb n switch. When i raised objection. He answered just for security. Damaged article should not utilised again. He further answered that u will get 25% discount. But fact not seen in receipt issued by technician. I m doubtful about act of technician. He might have fitted refurbished pcb instead of new spare part. By his act he damaged reputation of company. Ticket no.[protected]

I am suresh goel from patiala, punjab. I had lodged a complaint regarding the ifb washing machine 28.08.2018 against ticket number [protected] which stands unresolved till date (15.09.2018). On 30.08.2018 balkrishan, a techniacian from ifb local service centre visited my place to check the machine and quoted that the part has to be replaced which would arrive within a week. 7 days after the visit i had contacted the customer care centre and they provided with the contact of mr. Harjeet singh (Area manager) from ludhiana but i didn't get a satisfactory response from his side too and after repeated reminders to the service centre, customer care centre, supervisor and the area manager i was been assured that my complaint would be resolved within a day or two and i would receive a call from some senior authority regarding my complaint but no one cared stand by their responsibility. The company has very poor services for the articles sold.

Very poor service for ifb dishwasher. For an issue to get resolved they are taking almost 20 days. Just to acknowledge the complaint they are taking about 3 days that too after we calling and following it up. They never bother about the customer timing or availability. If you want your dishwasher to be fixed you should be available at the time the technician decides or whenever he is coming. If you miss, then again they will take about a week to give an appointment. Again the story continues.
At last even if you get the appointment, the issue will not be sorted out in a day. The technician has that much capability. Even we said where the problem could be. They are not understanding. After replacing about 3 parts which took about 3 weeks, the issue was not resolved. At last they came to fix what we have identified at the first.
Now after a year, i have got the same problem. I am going through the same as stated above. I have given complaint 4 days back. Till now even after follow up, no technician visited till date. They always visit at their convenience. No worth/consideration to the customer.

Really frustrated. This will be my first and last ifb in my home and in my friends and relatives home.

We have purchased above model machine from M/s Gupta Electronics, SCO 1117, Sector 22 B, Chandigarh, vide bill no. 033787 on dated 11.11.2017. The machine is 10 months old. Warranty is for two years (from 11.11.2017 to 10.11.2019).
Some days before we have noticed that a body part in triangle shape near the water inlet valve has been broken and there is a hole developed in the machine giving the entry path for rodents to enter in the drum and make some more loss. We complain to IFB toll-free number on dated 07.09.2018. Service engineer visited from the authorized service center, M/s Sonam enterprises, Chandigarh. We requested him to replace the broken part but he did nothing told us that he can't replace this part. Many times we have made complaints to the service center but no action has been taken till date.
IFB brand is known for his best quality in electronics products. We have many products from IFB and this is our second washing machine, being IFB product we just can't believe that machine body part is broken in such a short time of 10 months. It is a humble request to you to arrange to replace the broken part from our machine and consider it in warranty period. We are a valuable customer of IFB and we consider IFB the best brand in electronics product.
Thanking You and looking forward to a quick action from your site.

Rajeev Sazawal
Mob [protected], [protected]

I bought a microwave from paytm in december last year. No one ever came for demo since then.. How will i know how to use it. I have tried to contact. But got no results.. It is in warranty period. I need service. Plz help me. Don't make me regret buying any ifb appliances. Do contact soon. At least before november. I m so disappointed.. Don't want to be more

We are using the dish washer fast 73 model purchased from ifb mumbai supplier.
Also amc has been given to local ifb service from pune.
Even after several followups and advance payments given for the components required for machine repairs, ifb is not providing the service and spares.
So we are not able to use the machine from february 2018.
We are continuously calling to service provider but he is not responding.
Please look in the matter and arrange to repairs of machine at earliest.

Today i found the rubber gasket of my front load machine had a minor cut and there was some leakage due to it. I immediately called ifb toll free number and requested for their spare part price which they denied giving.. Well they duely sent their technician who quoted an exorbident amount of 6748 which looked to high to me.. I of course dint pay.. Later after some time i again called their toll free number and again the call centre guy could not share the gasket price. Well he connected me to a technician who now quotes 3500 for the same. I seriously think these people are hell bent on taking their customer for a ride. I kindly ask u to provide justice to me

I nita rajesh rughani staying in jetpur.. I have ifb elena washing mashion and i am using since last 6 years and iam your valuable customer.. Recently i faced problem in door lock and i had complaint for the same but your service provider charge more than 500 for such a tiny work.. And the same problem solved by local service provider in very less price.. This type of monopolize behavior is not acceptable from multinational company like ifb.. So its my humble request to authority that i want want a satisfactory response for the same.
Mobile:[protected]

This is reference to my earlier complain (Ifb industries complaint status update [id: 2065675]) the complain was resolve by company but on 11.09.2018 at 3.30 i received call from ifb bihar office one lady asking about my problem resolved or not after that she told me about removal of feedback about company from social media i said ok. At 10.30 on same day i received call from unknown number by picking up phone i surprised that caller nonstop abusing and threatening me, in the middle of abusive conversation caller said that 50 ifb agent will attack on me and verbally abuse me. This is the real picture of company i will lodged an fir against it. I don't know whether higher authority of company knew this type of practice adopted by service center. Caller number is [protected] and ifb bihar office number is [protected]. One more thing i want to share that company hire local vendor for servicing they don't wear company uniform and also having company id card this type of incident will tarnish the image of company. They recruit local crimnal people who threaten consumer while fail to providing service.

*pathetic sales & aftersales experience from m/s texmo agencies mavelikara and ifb service team*
Dear friends,
I m sreedut, purchase ifb 1 t ac from texmo agencies, mavelikkara dated 13/march/2015.
As per service manual 2 free services are available. So inform this to texmo sales person mr. Venu fromchettikulangara (He is the sales person). He refused my request and after a “long fight” they provide service support.
Next time onwards i’m directly contacting to ifb pan india customer care. After completing their complaint registration as usual they provide a customer complaint registration number. That is the one and only service who provided from ifb cc. But no response.
Last 1 month back my ac is stopped working. As a normal customer register a complaint to ifb c c, after few weeks when i call back to customer care there explanation was like technicians are not available.
So i directly contacted ifb service rsm, he is a customer friendly person. He allot a technician mr. Bibin for me. At the same day, another technician mr mubarak call me and says that “i’m also from ifb, now i’m at thiruvalla, where is your location.” i’m totally confused. As per my knowledge, rsm allotted service person is bibin, but who is mubarak?
Ok, no probs, he visit my home, my father and mother requested him to show his id proof. He says that “ i don’t have an id proof, if you are not convinced, im return back to ernakulam. My parents allow him to check the entire unit. His finding is board complaint. Need to replace the same. Part is not available, it will take 2 week time. We are ready to wait. Because i’m a fool, so i choose ifb a/c.
After 2 weeks, mr bibin came here and he examined everything and told like that board is safe, complaint part is stabiliser. That’s also from ifb. So remove the stabiliser and directly connect to plug.
After couple of days, sometimes ac will works, and most of the times it want work properly.
Now i came to know that, ifb service is 100% failure to identify a customer complaint and they are not capable to resolve customer concern.
I request you to kindly rethink about this brand.
*ifb, a saga of cheating, inefficiency and unprofessionalism*

I have purchased ifb 20sc2 20-litre 1200-watt convection microwave oven (Metallic silver) on 15-oct-2017, facing an issue with the heating. I had registered the complaint & technician had visited the customer house 3-4 times but didn’t resolve the problem, the technician was not well trained in handling complaint, who don’t even know that pizza can be made in convection microwave requesting you to, please raise
This concern & do the needful.

Complaint details as follow

Customer name:-babulal choudhary
Mob:-[protected]
Address:-1203, radha raman, 150ft rd, opp d-mart, bhyander (W), 401101
Complaint no:-[protected]