IFB Industries Complaints & Reviews

We have purchased above model machine from M/s Gupta Electronics, SCO 1117, Sector 22 B, Chandigarh, vide bill no. 033787 on dated 11.11.2017. The machine is 10 months old. Warranty is for two years (from 11.11.2017 to 10.11.2019).
Some days before we have noticed that a body part in triangle shape near the water inlet valve has been broken and there is a hole developed in the machine giving the entry path for rodents to enter in the drum and make some more loss. We complain to IFB toll-free number on dated 07.09.2018. Service engineer visited from the authorized service center, M/s Sonam enterprises, Chandigarh. We requested him to replace the broken part but he did nothing told us that he can't replace this part. Many times we have made complaints to the service center but no action has been taken till date.
IFB brand is known for his best quality in electronics products. We have many products from IFB and this is our second washing machine, being IFB product we just can't believe that machine body part is broken in such a short time of 10 months. It is a humble request to you to arrange to replace the broken part from our machine and consider it in warranty period. We are a valuable customer of IFB and we consider IFB the best brand in electronics product.
Thanking You and looking forward to a quick action from your site.

Rajeev Sazawal
Mob [protected], [protected]

I bought a microwave from paytm in december last year. No one ever came for demo since then.. How will i know how to use it. I have tried to contact. But got no results.. It is in warranty period. I need service. Plz help me. Don't make me regret buying any ifb appliances. Do contact soon. At least before november. I m so disappointed.. Don't want to be more

We are using the dish washer fast 73 model purchased from ifb mumbai supplier.
Also amc has been given to local ifb service from pune.
Even after several followups and advance payments given for the components required for machine repairs, ifb is not providing the service and spares.
So we are not able to use the machine from february 2018.
We are continuously calling to service provider but he is not responding.
Please look in the matter and arrange to repairs of machine at earliest.

Today i found the rubber gasket of my front load machine had a minor cut and there was some leakage due to it. I immediately called ifb toll free number and requested for their spare part price which they denied giving.. Well they duely sent their technician who quoted an exorbident amount of 6748 which looked to high to me.. I of course dint pay.. Later after some time i again called their toll free number and again the call centre guy could not share the gasket price. Well he connected me to a technician who now quotes 3500 for the same. I seriously think these people are hell bent on taking their customer for a ride. I kindly ask u to provide justice to me

I nita rajesh rughani staying in jetpur.. I have ifb elena washing mashion and i am using since last 6 years and iam your valuable customer.. Recently i faced problem in door lock and i had complaint for the same but your service provider charge more than 500 for such a tiny work.. And the same problem solved by local service provider in very less price.. This type of monopolize behavior is not acceptable from multinational company like ifb.. So its my humble request to authority that i want want a satisfactory response for the same.
Mobile:[protected]

This is reference to my earlier complain (Ifb industries complaint status update [id: 2065675]) the complain was resolve by company but on 11.09.2018 at 3.30 i received call from ifb bihar office one lady asking about my problem resolved or not after that she told me about removal of feedback about company from social media i said ok. At 10.30 on same day i received call from unknown number by picking up phone i surprised that caller nonstop abusing and threatening me, in the middle of abusive conversation caller said that 50 ifb agent will attack on me and verbally abuse me. This is the real picture of company i will lodged an fir against it. I don't know whether higher authority of company knew this type of practice adopted by service center. Caller number is [protected] and ifb bihar office number is [protected]. One more thing i want to share that company hire local vendor for servicing they don't wear company uniform and also having company id card this type of incident will tarnish the image of company. They recruit local crimnal people who threaten consumer while fail to providing service.

*pathetic sales & aftersales experience from m/s texmo agencies mavelikara and ifb service team*
Dear friends,
I m sreedut, purchase ifb 1 t ac from texmo agencies, mavelikkara dated 13/march/2015.
As per service manual 2 free services are available. So inform this to texmo sales person mr. Venu fromchettikulangara (He is the sales person). He refused my request and after a “long fight” they provide service support.
Next time onwards i’m directly contacting to ifb pan india customer care. After completing their complaint registration as usual they provide a customer complaint registration number. That is the one and only service who provided from ifb cc. But no response.
Last 1 month back my ac is stopped working. As a normal customer register a complaint to ifb c c, after few weeks when i call back to customer care there explanation was like technicians are not available.
So i directly contacted ifb service rsm, he is a customer friendly person. He allot a technician mr. Bibin for me. At the same day, another technician mr mubarak call me and says that “i’m also from ifb, now i’m at thiruvalla, where is your location.” i’m totally confused. As per my knowledge, rsm allotted service person is bibin, but who is mubarak?
Ok, no probs, he visit my home, my father and mother requested him to show his id proof. He says that “ i don’t have an id proof, if you are not convinced, im return back to ernakulam. My parents allow him to check the entire unit. His finding is board complaint. Need to replace the same. Part is not available, it will take 2 week time. We are ready to wait. Because i’m a fool, so i choose ifb a/c.
After 2 weeks, mr bibin came here and he examined everything and told like that board is safe, complaint part is stabiliser. That’s also from ifb. So remove the stabiliser and directly connect to plug.
After couple of days, sometimes ac will works, and most of the times it want work properly.
Now i came to know that, ifb service is 100% failure to identify a customer complaint and they are not capable to resolve customer concern.
I request you to kindly rethink about this brand.
*ifb, a saga of cheating, inefficiency and unprofessionalism*

I have purchased ifb 20sc2 20-litre 1200-watt convection microwave oven (Metallic silver) on 15-oct-2017, facing an issue with the heating. I had registered the complaint & technician had visited the customer house 3-4 times but didn’t resolve the problem, the technician was not well trained in handling complaint, who don’t even know that pizza can be made in convection microwave requesting you to, please raise
This concern & do the needful.

Complaint details as follow

Customer name:-babulal choudhary
Mob:-[protected]
Address:-1203, radha raman, 150ft rd, opp d-mart, bhyander (W), 401101
Complaint no:-[protected]

I bought a washing machine from fbi website and they delivered the machine on 05/09/2018. Next day on 06/09/2011 i booked ticket for intslation and demonstrations through customer care. Ticket no. Is [protected]. They assured that demonstration and instalation service provided within 24 hour. But no technician come for the service after 3 days. Worst customer servie.

I have lodged a complaint regarding a problem in our ifb washing machine. The service agent checked the machine and asked us to change a spare. We have paid the money on 26/7/18 and the bill of which is enclosed below in photo. Service agent asked to wait for 20 days. We waited patiently. After waiting for 20 days i called the service men, but he is not giving proper response. He is not even informing when he is going to deliver that spare. So please make an arrangement regarding this or return my money back so that i can buy a washing machine from some other good company. Kindly take necessary action in this matter to resolve this issue

Respected sir, i am from kerala ernakulan
I am a victim of flood in kerala we have an ifb washing machine and it was submerged in the flood and when we inform this matter to consumer care they tell that they will send mechanic in 1 or 2 day for them we changed our 2 days planning but no one came. When we call again same thing they tell then also for the mechanic we changed oru plans only for them then also they repeat the same. Now what i had to do with my washing machine?

I purchased on 3/9/18. But yet they didn’t delivery the machine stand - they deliver and install. Now the machine placed on the ground - will u change the machine i[censored] get corroded?? - they why they didn’t satisfy the customer mandatory requirements - if the problem didn’t solve after my complaint raised - further actions will be taken - ifb point, uthukottai -602 026. - contact -[protected]

I had raised a complaint of IFB Non working of top loading washing machine, with Lo as an error. The technician came after more than 24 hrs, he said that there is a problem in PCB/MCB and that part is required to be changed. It is more than 4 days now and the part has not yet come to Pune from Goa. Worst customer care experience from IFB.

I have bought ifb ac two months ago for 50, 000rs which has both heating and cooling mode according to the company and the dealer. Now when i tried to use heat mode for the first time, it doesn’t even go on that mode. It keep revolving on four modes, ie cool, dry, feel and fan. It doesn’t even select heat mode. It also have horizontal swing mode on remote as well as booklet but it doesn’t work. Model number is 1acs18jchjgca....

We purchased IFB washing machinne 8 years before. My machine is not working for the past 2 months. When we called the IFB service centre they asked to put AMC. We immediately paid Rs.4779 as an AMC amount for 2 years. But till today my machine is not working and when I called the service centre they are telling that there is no technician for the past 20 days.

Really we are fedup with that. This is a very poor service we faced ever. Unwantedly we wasted Rs.4779 by putting AMC.

Either I want my AMC amount back or my machine need to be repaired. Herewith attached my AMC receipt voucher

SErvic cetre number: [protected]

I bought a 6.5 kg top load washing machine last month. Installation guy called me and asked me to buy a stand for moving washing machine felixibly. So, i purchased it. After the installation is done he explained how to use it and left. After the completion of first round of washing we need to move the washing machine but it is not flexible to move. We called ifb to fix the issue. A person came to us and checked it. Stand didn't move properly. So, he started saying, "sir, this product is designed this way and it works only this way. You can't move it freely and left". But while purchasing their people said you can move it comfortably. So please do not trust ifb service agents.

Hi,

I am rajinibai - contact mailid - [protected]@gmail.com

I raised a complaint in 1st week of july 2018 that my ifb microwave oven is not working, technician has replaced a part in it by charging rs. 2800. And even after that, this product is not working.

I raised nearly 10 complaints after this, tickets gets into pending status and moves to cancellation by service centres. No response from anybody regarding this issue. From service centre, two contact names has been shared to me - nisha and bala, but nobody is picking up the call at anytime.

I didnt expected this kind of irresponsibile behaviour from a branded company like ifb. This has totally made me upset.

I bought ifb wahing machine model ifb elite plus sxr. Technical person who came for istallation acted like a sales person and persistently pressurizing me to buy accessories during the installation of washing machine. He was literally rest less in selling things which was very annoying and i decided i will never ever buy product of ifb here on wards. He was more interested in selling the things rather than installation. I feel i will never ever recommend ifb appliances to any one because of this incident.

I had booked ifb washing machine complaint ticket no [protected] on 23/8/18. Despite repeated calls to ifb toll free no nobody has turned up to check the complaint. Warranty period hasn't expired yet.. Washing machine has been lying idle due to delay from service center. Address - geetha nivas, padamadom road, peruvarum, n. Paravoor, ernakulam-683513. Ph no:[protected]/[protected]

There is a problem in washing machine system. When we on washing machine it isn't running properly. It gets blinking when we on the system.
We checked whether the load is more. But even though it didn't start. It is the second time it's happening. We even had changed the machine's system on 08/06/2018. We have warranty for that. So please take an immediate action for this problem.