IFB Industries Complaints & Reviews

Worst service ever from ifb, no response for complaint given (No.[protected]) for non functioning of microwave oven on 12th may 2016 till 18th may. Call centre ([protected]) simply says complaint is already cancelled.
Have been following up continuously with call centre everyday they say, technician will come now. Suddenly complaint is closed without attending after long follow up of 7 days. Their local service centre at chennai (Ph-[protected]) is totally absurd, they don't even bother to pickup the call. Sluggish behavior, no proper supervision. Severe action to be taken against such companies.

My request No [protected]
It's been month now I lodged complaint their is person by the name Aashish from Sanpada service centre who visited had a check he started telling you have to replace drum, USP kit I mean display later on he said have to change the inner rubber
And he offered some schemes of warranty to sign, issue is still pending pathetic experience with the engineers here
No response when ever you call they will either be on leave on training
Don't understand when company is operating globally so well why in the blue hell they hire such resources who can't take of their customers

It is such a difficult task to get ifb engineer for installation of washing machine on the specified date and if he does a pathetic job for namesake, it is a disgrace to call again. Post installation water nozzle is leaking, the machine is inclined and most importantly despite telling the engineer to install the machine at the consumer desired location, he has to install at the location most easy and confortable for him and justifying it with idiotic reasons. It simply indicate that we have to leave our office everyday and wait for your engineer if we want to get it installed as per our convenience. All this happed as the good lady at the house asked to install at the proper location but the engineer tries to fool her and installs in a pathetic way to finish the job early and get installation voucher signed. I thought that there would be some SOP and quality guidelines which your engineers are supposed to follow and therefore I left a person in house for attending the engineer and not guiding and checking each step. But the reality is that the people cannot have any faith in your engineer as he too is similar to a hired inexperienced plumber who needs supervision on each step. Now he has to come only on working hours during weekdays and we have to sit taking leave and wait for that auspicious day when he will complete installation.

Regards
Tushar

Dear sir,

I have Elena sx IFB washing machine which is in warranty now but it is not working since more then 10 days.So i have called customer care on 2nd may 2016 and my complain no.was [protected].Then next day technician([protected]) came to my house and told me to change timer and door lock and he was also told me that he will come tomorrow to change spare parts because they are not working properly .i called customer care[protected], area managers(miss monika-[protected], mr.prashant-[protected])for more then 100 times but they chited me by giving fake resons. on 9 th may [protected] and [protected] called me on conference call and told me that your washing machine repaired on 10 th may. but nobody came here till today.
We have purchased the IFB product due to brand and quality.IFB big brand of high repute has such a poor service and rude staff.
i need machine repaired immediately.This would be my last complain if i do not get a result for this in next 24 hours i have to take my legal actions and further steps.

from : Bharat patel,
68-dharmadevnagar, isanpur,
ahmedabad, 382443,
mo : [protected].

I booked the complaint on 9th may 2016 through the[protected]... They told that the compliant will be rectified with in 24 hrs. Upto now we could now (13.05.2016) receive any call from the mechanic or service person. Hence i humbly request you to rectify the matter urgently and see that proper service should be provided to the customer in time. As we are regular customer of ifb and we are facing this type of problem for the first time. At home we have 2 ifb ac and 2 washing machines.. So pls understand the problem and see the matter seriously. Just now i made a call to [protected] and the response was that the complaint will be rectified with in another two day. So the delay is 72 hours. So pls do the necessary arrangements for repaing the washing machine
Ticket no is [protected]
I d no is 22161719

I have submitted numerous complaints for repair of my IFB Senorita washing machine. The door handle and locking hook has become loose due to shifting from Dehradun to Gaya, Bihar.

Always I get an assurance that the Mechanic is on his way but all that is false.

I observe a clear cut case of careless, lazy, lax, unenthusiastic, half-hearted, uninterested, lukewarm, indifferent, uncaring, unconcerned, casual, offhand, blasé, insouciant, leisurely, relaxed attitude and no concern for customers. It seems that they are lacking enthusiasm and determination; carelessly lazy.

Please help. I need a repair of the door handle and locking hook.

Hi,

I got a IFB Washing machine in Unilet in BTm on May 7th 2016. Ticket No: [protected]..Technician called me on Moday around 12pm coming, I said come on Wednesday evening at 5pm..I have applied half day leave came from Hebbal to BTm(My Home), Atleast 20-30 times I have called to Technician name DEEPAK(Mob:[protected]) make sure to come.

Till 6:30pm I was waiting for him, wen I tried calling him, he stopped picking my call.I tried from different num he picked and told he was on Leave cant come..He talks like he the CEO of IFB Company..Talk very rude.

Initially only I am facing this problem how can I trust the IFB Service People in future.

Worst Service..again I dint any call from any one. Finally just they used the word "SORRY". And told some other reason Pin code change. From Morning I keep telling him BTM 1st stage.

Take Some action on that guy or else sure bad name come not for him, it comes for the IFB Company.

Rajesh
[protected]

As my washing machine was making sound with vibration, I had raised a compliant with IFB customer care no:[protected] on 02/05/2016 and received a compliant no: [protected]. I waited for 1 day and no technician responded. Again the customer care was called up and they ensured that the technician will respond. Then I asked for the local service no to contact them directly and you had provided with local service center and his contact no: After so many follow up calls a technician came 04/05/2016 at around 16:00 hrs without opening the back cover even just switching on, the technician told the there is a big service required amounting to Rs 6500 and shall confirm the same after checking the spare. There was no response further. On 06/05/2016 again another technician called up and told that he shall check it. The person came checked and told it is a matter of replacing the bearings. Since there was no response till 09/05/2016, I called up the local service dealer again asked the status and told that since water seal for the bearing is not available he is awaiting the spare. Finally a person called Renjish came home at about 16:00 hrs on10/05/2016 started opening the back cover. He asked for the hammer for opening the back cover. He opened the back cover and some how managed to take out spider support of the drum holding the bearing. While removing the same he accidently pulled out the heat sensor fixed on the drum which he tried to fix with the glue. After putting the bearing by hitting hard with hammer which is not a normal practice. He asked for oil, I had few old grease and I had asked for checking the quality. He brushed the same on the bearing without checking the quality of grease. The spider support bolt hole with drum were not in line and he was trying hard and making them inline after he turned the machine resting it on the front loading doors of the machine. He was turning the machine to each side very roughly to see the bolt hole. He damaged the cabin edge which was a bit corroded (the soap dispenser corner). Seeing that it damaged he suggested that the cabin is to be replaced. After the repair, tested the machine without the cloth and was rotating without much vibration. I paid the service charge and spare cost of Rs. 1800 as billed.

Next day (today) the cloths were put in and the machine started. Even tough it took the water, the drum was not rotating but making a humming sound with normal quantity of cloths in it. The machine was stopped to remove few cloths to further reduce the load. The machine started with heavy vibration and dislocated from the position moving around, with huge noise as the drum started rotating. Finally I had to stop the machine switching off the plug fearing to approach it.
I am stuck without using the washing machine for almost 10 days and I have not got the compliant attended. With the present complaint, now I think the only option left is to sell the machine for scrap and buy a washing machine other than IFB who does not show any response or commitment to its old customers, the poor workmanship and quality of the local service center been entrusted by IFB. I was forced to write this message to you because of the inconvenience and distress caused to me and my family members due to this.

Washing machine - digital 5.5kg
no: 008639
PROBLEM:
we are from Vizag. The service centers are saying that there is no AMC for digital 5.5kg washing machine.
so the people of that center are not accepting for AMC. But when i spoke to my cousin who lives in Hyderabad(having the same system), she receives calls from the services center everyday to pay the AMC...but in our case it is not like that.
the person who came to our house did not repair the machine and said that there is no AMC for digital 5.5kg washing machine.
so basically there is no proper response here.
so please let us know what is going on and take this issue seriously...
kindly get this issue done

I had purchased the ifb top load fully automatic washing machine model no :w/m pl65rdw (6.5kg) on 8th february 2016 from m/s sirohi electronics, mahavir enclave, new delhi. There had been several complaints with the working of this maching since day 1. The mechanic from your service provider office came on 7th may 2016 but cound not repair the defect and give satisfactory reason and thereafter when i responded "no" to your message whether i am satisfied or not with the service of your mechanic, then i received the following massage "an incidence e122375 has been generated in our esclation channel system on 7th may itself".

But, since the day i received the above message, nobody has contacted us or visited our place to physically check the machine and remove the defects.

I would appreciate your immediate action to get the issue resolved. My contact details are as under.

S. P. Nigam
705 kumudi apartments, plot no-11, pocket-6,
Sector 1a, dwarka, new delhi - 110045
Mobile : +91-[protected] / +91-[protected] / +91-[protected]

I purchased IFB washing machine on 30th April 2016. Washing machine model is senorita Aqua sx 6.5kg. This was fixed on 03rd May 2016 by the IFB service person named DASS. On 07th May 2016, we called IFB and ordered for IFB trolly for the same washing machine. The same service person named DASS brought the trolly and fixed. While the service person DASS fixed the trolly in my washing machine, he damaged the washing machine as he forcefully dragged the washing machine and bottom part got damaged. Service person DASS told us that they will replace the bottom part on 09th may 2016 but it is not yet replaced and when I called the service person DASS he is not giving proper response. I want this to be fixed immediately and action needs to be taken on priority.

Dear Sir,

My micro oven is not working and I have raised a complaint with your customer care, ticket no.[protected], dated 03.05.16. The service engineer has visited and told that there is a problem with magnetron and will be replaced as the machine is under warrnty period. But to my surprise he didn't turned back and came to know that my complaint is closed without solving the problem. Once again I have given the complaint ticket no.[protected], dated 09.05.16and the same service engineer once again visited and told the same reason and left without solving the problem. I contacted the service centre after repeated attempts got the reply that we will call you back but never got any call from them.
with a great confidence on IFB we will purchase your machines, the service is so bad in visakhapatnam, that we are forced to choose alternated makes of machines. Please try to solve the problem at the earliest possible.

Thaks and regards

M. Arun Kumar, [protected], visakhapatnam A.P.

Hi,
I have purchased ifb top-loading washing through snapdeal at the moth of jan-2016. From may 2nd onward stopped working showing d0 in display. The water is getting filled after that throwing the message d0 in display. So i have registered a complaint on 6th may 2016 through ivr. They promised me it will attened with in 48 hrs. But no one has called me. So again i contacted on 08th may 2016, they provided local contact, i called them on 09th may 2016 morning they promised me to sent technician by afternoon. Until now no one has responded against my case.

Ifb ticket no:[protected]
Ifb cutomer id: 4422665

I would like to draw your kind notice that i have purchased ifb washing machine senator vx on dated 04.09.2012 vide invoice no. [protected] from ifb branch at parwanoo, district solan, himachal pradesh in the name of ramesh kumar sharma house no. 46, phase 1, housing board, baddi, district solan himachal pradesh pin 173205

Kindly arrange to depute service engineer at the earliest to rectify the problem so that i may be able to benefit of this machine.

We own an ifb dishwasher which is under annual maintenance contract had a problem. For which we have registered a complaint with ifb customer care a month ago. Despite so many follow ups and phone calls there is no response from the agency. Whenever we call the customer care we are getting the same answer the case is assigned to our staff. We have also escalated the matter but there is no action taken so far. Hence we request you to intervene into this matter and kindly resolve the issue.

I have purchased a microwave from vedom's co. Gokulpeth market nagpur (440010). Model ifb mw wave 30sc4 sr no. 5001669. On 22/03/2016 vide bill no. Ca19587. This was for mr sunil battuwar r/o gadchiroli (Around 180 km from nagpur and 84 km from chandrapur). At the time of purchase, vedom assured to depute technician for demo/guide etc on 27/03/16, as the microwave was gifted on the eve of house warming.

Since than no one came to him for demo etc. We have contacted vedoms lot of times. Every time they conveyed the matter to ifb support. (8-10 times. Than we also tried for support team incharge. But no one came. After a long gap today i got a call from your technician ([protected]), who was roaming with a wrong address, and blaming us for giving wrong address to him. He argued arrogantly without a shame for delay. Some times we also talked with incharge mahesh [protected]. I request a strong action against vedoms, their tech support cell mr mahesh and today's technician. If theywill not take the cognizance, i will take the matter with consumer forum, social forum.
Vijay gundapwar [protected]

My IFB Elena Aqua VX Washing Machine is not working properly and after registering the complaint the technician visited and told he will visit again. The complaint is getting closed without any resolution.

Noida service center is pathetic. IF IFB has to maintain it's leadership position they should change the Noida service center management.

Complaint No: 17751945.

With reference to above i had lodged a complaint on 4/5/16.
Ifb’s franchise had sent their mechanic on 5/5/16 @ 5.45 p.M. And replaced the spare part.
Ms. Preeti, claiming to be from ifb, had called me on 6/5/16 @12.30 p.M. To find out if the
Problem was solved. I told her that i will come to know after i operate the machine tomorrow
And so requested her to check with me same time tomorrow. I asked her why they did not do
Their job without waiting for my complaint on 4/5/16. Ms. Preeti said that spares were not available.
I told her that she was lying because if you see my complaint their technician had called me on 30th april
@ 5 p.M. To find out if he could come and replace the part. Again as i had stated in the complaint there
Was no water supply and so i had asked him to come on 2/5/16 @ 9.30 a.M. As ms. Preeti had no defence, she
Started shouting at me. I told her that it was indecent behaviour to shout at anybody let alone a customer.
Then ms. Preeti hung the phone on me! In india even mnc’s do that, i suppose! Did i make a
Mistake of buying an ifb item?

I have direct drive model of front load washing machine, from past two months i m facing leakage in the door while washing.As it is in warranty period i have complain many times to m/s vision marketing, bathinda, but there is no response from their side. After that, i have complaint three times on ifb toll free nos., but sorry, same is there. Tell me what should i do???

I had lodged this complaint on 25 april and we are on 4 may, my problem has not been resolved.
The complaint is that the wm gets stuck in between.
Technician mr. Sharma had come on or around 28 april.
After inspecting the machine he said that one card has got to be changed.
He said that my machine was under amc and hence the change would not attract any payment. He further said (Which in other countries tantamount to promise from my own experience!) he would come back with the spare part in two days.
On 30 april another guy whose name i don't remember, called me around 5 p.M. To find out if he could come then. During conversation he stated that mr. Sharma did not know what or where the problem was and also he would like to come when there is water supply. I told him that i live in bombay/thane (Maharashtra) and there was no 24 hours water supply for us.
Accordingly he agreed / promised / said to come on monday, 2 may 2016 at 9.30 a.M.
Rest is history.