IFB Industries Complaints & Reviews

Customer no: 4929340 / s d chari
Contact no.[protected] / [protected]

The drum was recently changed. The alignment seem to be incorrect causing damage to clothes. This was informed to the local service centre. The agency attended the fault but the problem is not resolved yet. Lot of costly clothes have been torn.

Kindly do the needful immediately.

Yours faithfully

S d chari

We are using senority sx 6 kg bought on 25/07/2013. Waranty completion on 27.07.2017. Our amc receipt no.7009. Of sri krishna enterprises. The day after powder applied by your service person our washing machine got struck and mal functioned. On complaint registration no response till today (After 7 days of complaint. Every person discouraging for purchase of this ifb machine. When will our complaint be solved???
Our complaint no.[protected]. Id no.11073439 phone [protected].

Kindly give light on our position? Whether to throw the machine or to keep it???

I purchased a IFB microwave oven on Aug 2017 and after few days it stopped functioning. Due to this I raised a complaint against IFB customer care and to be surprised none of them responded to the complaint and each time when I call the customer care they used to tell like the Technician has been allotted. Still I managed to get the number of Area Manager Mr. Sabarish([protected]) of IFB customer care. The way he responded was very ridiculous, so please guys never go for the IFB product now it doesn't have the product value as it had.

This is a washing maching purchased in november 2016. Your rep demonstrated how to use the machine. I am using it exactly the same way.

The service mechanic came in and said i need to purchase accessories as water is not draining completely and the detergents are getting accumulated at the machine.

I am putting the detergent at the exact place as demonstrated. Since it is within the warranty, why should i purchase accessories and also if not purchased have to live with such a faulty machine

Dear sir,
My complaint no. Is [protected]for ifb micorwave oven.
1. Complaint lodged on 26th aug. Technician came on 27th took rs 1850 for touchpad replacement. After 2days another technisian came and replace the pad but microwave did not started. He took microwave to his shop and brought it back, after atleast 10 calls to the call centre and shop, on 8th sept and took another rs 12000 for pcb replacement.
2. On same day after he left i switxhed on microwave and our house mcp tripped. I complained again many times to call centre. But no one has come yet.
Pl repair it asap. I want to avoid puting it on blog etc.
Shivangi & prashant pradhan
[protected]

09/09/2017
Respected sir /madam
I have lodged a complaint to customer care 22/08/2017 my washing machine not working. I received a ticket no [protected] after that technician visited house and identified pressure start button is the problem, no stock and it may take 2 days for repair... Till to day no answer from service center, i made calls 5times customer care, they said forwarding mail. But not proper answer from service center, i paid amc dt:03/6/2017 ₹3220 for a year, franchise not responding to calls, customer service says that i ordered pressure start button, not delivered from vijayawada, what can i do? Finally i am suffering a lot as ifb customer, who is responsible for.. Worst service from ifb. Immediately solve the problem..

The IFB washing machine having model Elena Aqua SX 1000
SL.no 012969 was out of order since 15 days.Not even started after switching on the power button.
Location plot 797/1707 GGP Colony
Rasulgarh, Bhubaneswar 751025
Contact number [protected]

Pradatta Kumar Das

On 27-october-2016 i bought an diva aqua fully automatic washing machine (Serial no[protected] from bharat tv centere. Bhavnagar. Gujrat-364001.
On this machine we had complained seven times and as per your toll-free number officer the official complaint number are as below.
Date
Complaint no
Remarks
15/02/2017
[protected]
Machine speed problem, cloth washing quality poor
26/02/2017
[protected]
Cloth not been wash properly
27/03/2017
[protected]
Machine not working
06/04/2017
[protected]
Cloth not been wash properly
13/04/2017
[protected]
Cloth not been wash properly
16/08/2017
[protected]
Water leakage

The company is giving 10 years warranty. Why am i always being pushed to buy other products from the company through the technicians visiting for repair of the machine. Every times complaint has been lodged and on all occasions i was harassed by the technicians to buy soap, or cleaning material or to install filter for the machine.
On 16/08/2017 we have complained for water leakage and your technician had visited and pick up some of the part from machine and he go back my machine had closed for 22days. There is no reply from your service center with in 22days. After so many personally visit to your local center for complaint they reply us that parts not in stock..
On 07/09/2017 when we request consumer protection trust officer to phone call your service center and they phone called your service center but your employee had showed negative attitude towards them and consumer protection officer also suggested me for taking legal action but, i feel ifb is reputed company and it will understand my problem, so i mail you
Today in 12;15pm your technician had come with damaged parts and trying to solve my problem but he had failed and go back just by repairing the washing machine our machine is still not working properly. When i ask your technician for late service and fault but he is not able to reply me.
I am totally surprise with your job sheet which is given to your technician in which my problem is not written. There is not specification for my machine damaged parts details, our complain detail and our machine condition detail. Your technician reply that i don’t know when i ask him for why detail is not mentioning..
I am totally dissatisfied with this machine and ifb company’s service. I feel that this machine is defective manufactured unit which is given to me. Six registered and other four unregistered to your local service center total ten complaint within ten months of purchase its prove that this unit is defective manufactured unit


As per my knowledge it is 110% defective manufactured unit because,

1) first two complaints registered within four months of purchased proving that machine is defective manufactured.

2) another three complaints registered within six months of purchased proving that machine is defective manufactured.

3) another one complaint registered within 10 months of purchased proving that machine is defective manufactured.

4) another four unregistered complaint at your local service center.
5) not a single complaint is solved still today.

Total 10 complaints happen within 10 months of purchase proving that the machine is totally defective manufactured unit. I hope ifb staff is having better technical knowledge & iq and they will accept that the machine is defective manufactured unit.
On 05/09/2017 when i had visit your local service center for my six registered complaint problem at that time the service center head did showed over-smartness and threatened me of not providing any services and not replacing machine at any cost and also suggest me for taking legal action against ifb and also said that our company always hire advocates at high salary for replying legal action your legal action will not affect our company. Further such pathetic after sale service from such a reputed company was not expected today i regret my decision of buying a product from ifb. I am also aware that nothing will change even after my complaint but i hope that other people who wish to buy products from this company will be aware of the companies after sales behavior.

I am also capable for taking legal actions against you but i am sophisticated businessman and i am busy with my business. I have prestige in market and going court just for washing machine issue is wasting my time. If i will not receive positive response from your side then ifb indian market prestige loss will be more costly then small loss of my machine valued 21, 000rs which i have to bear. I hope you have more general knowledge of profit and loss account then me i hope you have prestige in market & respects your customer and understanding value of customer and their time. Please show positive attitude towards my problem.
So i kindly request to top authority that please replace my machine or return my money with interest as soon as possible.

Your faithfully
A v dave
[protected]

My complain ticket no. [protected] was registered on 4/9/17. No attention has been given to my complain. Your delay response has break the trust from the ifb brand. Pay attention towards my complain as soon as possible.

Hi,
We had bought an ifb top loading 6.5 ltr washing machine from one of the local dealers in chembur (Nr. Diamond garden, royal electronics) in august 2016. We have lost the original bill, however have the registered mobile number using which we called the customer care and they were able to look up the required details. The machine stopped working since august first week, post which we called the customer care.
We first called the customer care in august first week after which a technician visited and said that pcv needs to be replaced, as the machine is under warranty, it would be replaces for free. After 5-6 days, after me following up with customer care and the technician, he finally changed the pcv, however the machine did not work. This time he said that detector needs to be replaced. He also took a picture of the detector stating that model etc would be needed to replace. After almost 10 days, a new technician visited yesterday (6th sept) and was taking picture of the detector again rather than replacing it. Its been almost a month that the washing machine is not in working condition and the service provided by ifb is pathetic, to say the least. I need you to take action against the complaint and get the product replaced immediately.

On my previous non heating issue of the aforementioned model one mr. Samrat from bapan microwave service centre attended they are worst incorrigible and irresponsible they could not solve the problem. Present docket number is[protected] against which i have received no calls till now. After sales service of ifb is worst most.

My dish washer model zephyr ex has not been working for the last almost 6 months. Many complaints have been made the last one being no. [protected] on 23 aug. The mechanic from your franchise-sakshine enterprises comes, fiddles around and goes away not to return. So i go through the same routine again. If this was'nt bad enough i was conned by the same franchisee into taking an amc for 2 years for rs 4945/- on 09/06/17 even while the machine was not working and is still not repaired.

I now propose to sell off this dish washer but i want reimbursement for the amt paid for the amc or you may consider transferring it to my clothes washing m/c.

The lock of my ifb washing machine was not working so i made a repair request (Ticket no. [protected]) on 31st august, next day engineer came and after checking the machine told me that lock and panel was faulty and will be replaced next day.
He did not come thereafter, neither i got any call.
After calling ifb customer care i was given the no. Of mr. Vikram (Area service incharge), i called him atleast 4 times and every time either his phone was busy or he did not bother to pick the phone.
Again today (6th september) on calling i am suggested to wait for some more time but no certain date or time given to resolve my problem.
This is not the first time earlier also on breakdown of machine its not repaired before 4-5 days

Hi,

I've lodged a complaint on 2nd sept, 2017 with ticket no. [protected] mentioning that my ifb washing machine is not functioning. I got a message on 4th sept, 2017 that technician will come and resolve this issue. He came and opened my machine and worked on it for 3-4 hours and couldn't resolve the issue. The power led which was glowing then has now stopped working and he told us that the switch is short and he doesn't have a replacement so he will come on 6th sept, 2017.

I called up customer care on 4th sept, 2017 itself and had asked the customer care agent to send some efficient technician on urgent basis on 5th sept, 2017 since the technicians you send are inefficient in trouble shooting the issue are resolving it.

However, whenever i call up customer care they just say that we are updating the records but nothing fruitful happens. I happened to speak up with ramesh and rohit 3 times however no body has turned up to solve my issue.

I even spoke today to rohit who gave me these numbers but nobody picked up my call.
[protected]- ziyan/bhavik
[protected] same as above franchise coordinator-
Area sales exec - [protected]

My washing machine details are:

Ifb fully auto front load wm - elena vx.

Request you to resolve my issue asap.

Ref. No : [protected], running successfully from 45 days only :-)

With reference to following details:
Complaint no : [protected]
Model no: 20sc2
Date of compliant : 22/jul/2017
Issue : not closed till date.
Concern : i would be glad to know your compliant handling system.
Not interested : repair of oven

I got surprised that when i got a call from mother today that the oven is not yet repaired for the compliant you had raised on your home coming on 22 july. So now i am curious to know how a compliant is closed by itself and kept open for grand 45 days. What is so special about ifb? Please let me know.

Hi team,

I am using ifb washing machine from past couple of years and i am having some problem from past 4 months. I have been regularly calling the customer care and every time i get the same answer that our engineer will be visiting you soon and it never happens. I logged a complaint in the month of may and its been almost 4 months now that my washing machine is still not fixed.

Kindly let me know if this is the kind of afer service we get from the reputed company like ifb. Fyi my complaint # [protected]. Hope to hear back fro m you soon.

Regards,
Maju garg
+91-[protected]

My ifb permanent id is ifb16837831. My complaint lodged on 2.9.2017 at 12.25 hrs vide my complaint no.[protected] regarding door locking error of my front load w/m. I repeatedly requested on 3rd & 4th sept'2017 to send the ifb representative as early as possible because all wet clothes are locked inside & door is not opening but all invane nobody has arrived even after 53 hrs. Never expected this internationally reputed co. Like ifb. Pl act immediately. Regards,
Indira chattopadhyay

Hi,

Ticket# [protected]

I had complained to customer care for the glass broken due to pressure inside the washing machine and no fault o[censored]s. The service technician charged rs 2820/- just for the door glass. Can someone tell me from ifb why the spares are so costly and what is the use of 100% warranty if you say glass is not covered under warranty? This clearly looks as manufacturing defect. I would need complete refund.

My washing machine model ifb senorita vx is not taking water in washing mode and also its drum not moving but it's okai in drying mode .so plzzz snd any service man or technician to rectify my machine problem .

My name:- d.n tiwary
Add:-Queen no. C21 sector b dudhichua singrauli madhya pradesh (486888).
Model:- ifb senorita vx

Hi,

Kbs service center (Raghavendra/manjunath) has recommended motherboard pcb replacement for resolving the issue with the washer/dryer (Complaint#[protected]). However, they have advised to get this product replaced with a new washing machine as the part is not available in india. It has to be ordered from parent company outside india which would take a month.

This product is still under warranty. The machine was purchased in august 2014. For rs. 65000. It is really disappointing to see that a german technology machine has already started malfunctioning twice in 3 years. Pcb motherboard was diagnosed to be faulty even in 2014. We were without a washing machine for almost 3 weeks back then. This is the second time we are getting into this situation.

I fail to understand why you would sell a product to customer when you cannot honour the warranty? I have a big family which is heavily dependent on this machine. We are facing lot of inconvenience. Please help to get the replacement part by upcoming monday or give me a standby machine till the replacement part arrives?

Attaching the copy of the purchase receipt of washing machine.

Best regards,
Kunal kar
Kunal. [protected]@gmail.com