IFB Industries Complaints & Reviews

Purchased ifb senator aqua, still in warranty. Complained about water leak in front at customer complaint no,[protected] on 25/07/2017. No body came. Reminded again on 29/07/2017. Was assured of attending within 24 hrs. Nobody has come till now, 3:00 pm 07/08/2017.
Company provides no e-mail nor escalation information. The only gateway to the company is the tel, no, mentioned above, which only befools, it appears.

P k singh
Pramod bhawan
Morabadi
Ranchi
Tel no. [protected]
E-mail - [protected]@gmail.com

I have a senator 6 kg washing machine under amc for two years. During the past one year its drum had been making noise and had been repaired by your technician time and again, however, the probem erupts again and again please look into this and get the machine repaired at the earliest.

It is further submitted that last time the technician who came, he did not fixed outer body as per requirement of the machine. Please direct the technician, who visits henceforth, to fix the body properly.

I raised complaint for spin noise due to diaphragm rubbing with drum - 2 months ago but still now problem not solved.
Even though i called your customer care more than 10 times toll free number.
Here some ticket number and complaint date mentioned below.

1) complaint raised date :[protected]
Ticket number: [protected]
2) complaint raised date :[protected]
Ticket number: [protected]
3) complaint raised date :[protected]
Ticket number: [protected]
4) complaint raised date :[protected]
Ticket number: [protected]
5) complaint raised date :[protected]
Ticket number: [protected]

Sir, the problem in my washing machine was attended by your technician. He changed some parts on return after few days and demanded rs.3000 and he did not give a bill. Now he is not attending phone calls and fixes timing to re-attend randomly but again he never came.
Requesting you to take immediate action. The machine is still not working.
Regards,
Ravi prakash
Senior scientist
Gujarat
[protected]
[protected]@gmail.com

Sir
I've a faulty serena aqua sx
I've registered like 20 complaints already and technicians had visited 20 times and its just 8 months since i bought the machine
The machine is troubling me since day 1 as i got a faulty machine and when i requested for a replacement, manager here at ifb service centre denied
Kindly help
My registered mobile no. Is [protected]

I have purchased dish washer and microwave oven from devi international jayanager bangalore on[protected].
Once one person called me and fixed the time for demo.
On that day i took leave and was waiting for him on that day he did not turn up by giving silly reasons.
His name is pavan.
Till date 6-8-2017, he is not giving convenient time for demo.

So far ifb demo person has not come to give demo.
Still dish washer and oven are in packed condition only and the have become show piece..

If it is the condition for demo, i do not what about quality of service.
Now i am repenting why i have purchased ifb

Sir i ramesh kisanrao pote had complaint for noise of ifb washing elena dx, 5.5 kg which was purchased before six year on dated 18.07.2017 vide ticket no. [protected], after 2 days continious persuation one technician came to house and suggested for replacement of bearing and commited it will repairs within two day and approximate estimate of rs. 1500. But latter on there is conyinious no reply from technician and whenever call will recieved he promise i will come tommorrow. After this i again complaint launched complaint on toll free on dated 04/08/2017 vide ticket no [protected] and again called to customer center but nothing happened. This is the fact of customer care of amravati ifb centre (Bogus) centre. I contacted no [protected], [protected]. Now there is no response from care.
Sir i am facing lots of problem due to non working of washing machine, being a faith on ifb i purchased this model but customer care is very bad responded. So pl. Do the needful for action urgently.
Thanks

Pote [protected], [protected]
Reply

I booked compliant about my washing machine because it is creating noise while spinning on 3 jul 2017, on 7 jul 2017 a technician came examined the machine and said to replace balancing rods and on 13 jul 2017 in response to the compliant another technician came and said to replace springs and they will come on 17 jul 2017 but till now there is no response from them and they cancelled the call when we contacted them they told to book another complaint

I have equipments such as oven, dish washer and washing machine from ifb. I need to carry out service of those equipments. Have raised it through helpline number.

Service request no. [protected] // 646 // 640.

Complaint submitted : almost 10 days.

Response : zero.

I was given contact details of mr. Bhavsar. Have called him many a time. No response at all.

Contacted helpline number more than 4 - 5 times.

Overall experience : hopeless.

I am : manish patel. ([protected])

This is rajesh kumar from repalle guntur (Dist), truely trusted your product so i buyed ifb elina aqua washing machein worth of 27000, booked demo yestreday, today morning your service agent call me for demo, i 'll said come but they are demanding buy accessories from us then only we come to give demo other wise we won't and that service man talking with coustmer very harsh and rudly, this is not the correct way to deal with coustomer, it was very bad from ifb prestigious leading company, but your agent are not professional and they talking unparlamentary language, if he like this way your products gonna have very bad impression to the coustmers.
I[censored] could't take action on him, i'll go through further action in sevear. Thanks in advance

Agen name : venkatesh
Agent location : tenali
Agent phno : [protected]

I have a 7-year-old, ifb front load washing machine. Some 15 days back it stopped working automatically. I had to manually change the button to get it from one function to another. I registered a complaint with ifb customer care who sent in an engineer.

The engineer informed me that there was some problem in the timer of the machine and has to be changed and it would cost me inr 2100 plus 400 service charge. I agreed to get it changed but as the part was not available he said he would get it and replace in a day or two.

He did not return for another week, neither picked my calls nor called back. Finally when he picked my call and he informed that as he was on leave he has transferred my complaint to some other person and he would remind him but no one turned up. Therefore, i complained again. This time i was told that service would be provided within 48 hours but i finally got a call after76 hours and the engineer promised to come but neither came nor picked my phone. When my husband called from his number he agreed to come but told the charges to be inr 4000 for hinge and timer and inr 590 for service charge. When i asked to speak to his manager, he told will call back again. He called me after 15-20 minutes and told that the charges for the product are 2800 and service charges 350.

Dear respected sir,
My registered mobile num is [protected] / [protected]
My mail id is [protected]@icloud.com
My complain num is [protected] & my complain are door not lock. When program was start and door error are showing in display.

& my 2nd complain is my duplicate body in my new machine.
Dear sir, my machine is 3year old and this problem are showing in 1.5 year i told your executive customer care & service provider... He told me... I am inform from company but not reply for this.

Dear sir,
I registered complain in 26th july 2017. And service boy are come this day and refer for replacement parts. & he told me... Further details in call back from customer service. But not any call in 7days... &
I am call from customer service he/she give me other other exicutive & manager & service providers other other numbers. And all customer service provider are told me in all day remaine for this complain for service provider last 4 day and 15-20 calls i am calling in ifb customer service center but he/she is not possitive reply. And not solve my problems and he/she is take late time for my machine repair.
And calls are recieving in customer care 5 to 10 minutes.
And main customer exicutives are recieving after 22-25 minutes.
More time require for recieving customer's call.
& day to day not true answer for repiring time & he/she told me... I am reminder & fast reply for this complain.
I have 6 numbers
Mehul patel/ chintan bhavsar/ shyamprasad... All sir are not receiving my call... Or not reachable numbers.
Very very bad service for this in ifb service center.
So i am requesting minimum time for my machine's repaire.

I lodged a complaint for my 6kg senator washing machine 8days ago at the authorised number. After previous bad experiences with the service centre at kota, rajasthan, i called them up after 2days requesting them to have a look at the machine. Their standard excuse is that they have too many places to look after. The technician visited on 29th july (Saturday) and i was informed that 4 parts needed to be replaced and that they would do the needful by monday, 31st july. Monday went by and on calling them on tuesday, i was told that they had their closing the previous days and don't do any billing. The order would be sent to jaipur that day;i. E the 01st august and on 02nd, they would replace the parts. However, on 02nd afternoon when i called them to find out the time at which they would arrive, i was told by mr anil to speak jaipur as the parts had not been dispatched yet. On calling jaipur, i was told by the person incharge, mr vikram that they had been dispatched the previous day. The phone was disconnected by him and neither sides answered the phone despite calling various times. Mr anil at kota and mr vikram have been passing the buck and did not bother calling back. It is extreme mental harassment being meted out to the customer and they seem to find it very amusing.

My ifb machine is giving error msg e1 in multiple times during a wash. It resumes washing again just open & close the upper lidof the machine. I am facing this problem sincei pur hased the machine... Technician visited number of times but he only suggested to use descale powder for clensing of machine but never tried to diagnose if there is any technical problem. I seriously lost faith from ifb as machine is just 14 months old and now i presume...

My washing machine model elena dx was repaired. The cost of amc is 4050 something but they billed 6000. But i paid only correct amc amount 4050 this was happend in 31.10.2016. Till date no one come to home for service i call but they tell to pay 6000 after we complaint to ifb customer care through call they tell we care about this issue but till now not repair my washing machine
Place. Tiruvannamalai main town
Check this problem and solve it quickly as soon as possible
And one more request is tell the original rate of amc to customers some people are cheating by mac price

I have entered an amc contract with ss enterprises arcot for two years for ifb washing m/c. From 03.03.2017 copy enclosed.
While putting the contract the service engineer spoken very good sugar coated words and took away the cheque for payment. After that when we rang up to his mobile somebody will attend and tell mr sakthivel is in meeting. Every day i would call the same reply. They never bothered to reply.
Finally after two months, i somehow booked a call on line for bearing noise in the machine. Vide ticket no: [protected]. After two days the same service centre called they will attend the fault.
On hearing the complaint they demanded rs 3300/= for replacing the damaged bearing in the machine towards the replacing the seal. So, this is the way a complaint can be attended without seeing the fault physically on the machine.
This is my first service call after amc come into force, so, i am not prepared to suffer like this for another two years. Kindly terminate my amc contract and return my amount immediately

Latest 10 days back service centre called & told they have attended my complaint and i have not signed the call completion form. How come they leave the customer after doing all service with out signature of customer. This another drama and try to fool the customer.
Customer complaint they themselves close and project this complaint is resolved.
I repeat i want my amc amount back.

R. Kandasami

Extremely disappointed and disgusted with the level of service ifb is offering to customers.

I have a ifb microwave 30src2 - bought directly from ifb. The machine stopped working and i raised a customer service complaint no. [protected] on 18/7/2017.

I was told by the the service center lady that someone would be attending within 24 hours - after following up twice, a technician came after 3 days and told that the touchpad needs to be replaced and it will be done within 24 hours.

Since then 12 days have passed and i have called the service center thrice and send an email to the customer service id - the answer always has been that we will revert back within 1 hour and will get the requisite parts to rectify the problem immediately. Apparently my complaint has been escalated as well.

Obvious to say no one has turned up and i have received no calls from the service center as well.

I can guarantee you that i will not recommend any one to buy ifb products and i will be posting this in social media to let general folks know of the appalling level of service you have.

- sandip sengupta

I got a phone call regarding my washing machine amc renewal, telling that my machines last free service is pending.

From june 1st week i used to get calls regarding the renewal, till now i daily called to those numbers, but they didnt send any service person.

How many free services do ifb provide to a single washing machine because i did not even get any free service till now.

I got few messages also to contact [protected]/[protected]- hadhwika associates, madhapur, hyderabad

If i call to this no.
She gave me a service person no. 9xxxxx8.

I asked him to bring ifb stand (Rs 1450 /) and liquid detergent (Rs 300/).

From past 15 days i m calling him daily. One day he will say stands are not available, next time he said will engage some other person. They are charging almost 1700 rs for both the items. It is not for free.

Almost from 2 months i got call from this hadhwika associates, madhapur, hyderabad. But finally of no use. I have to call to all these numbers daily, even when i m out of station also, i have to spare my office hours for this work. I wasted my time and money for telephoning them daily.
Finally after 2 months they gave me a no.[protected]

See i provided all those number with whom i spoke.

This is a complaint to regarding the issues what customers are facing. I just want to know what is the action can be taken against such centers like hadhwika associates, madhapur, hyderabad.

Hi,
I have purchased the product in aug 2016. It suddenly stopped working and i have registered the complaint for resolving the issue with customer care on 13th july 2017. Ticket number is [protected]. One service engineer has come and said pcb has to be replaced and said we do not have stock and we will update you once the pcb is available. But till now i have not received any update when the issue will be resolved or when the service engineer will come or nobody ever come and fixed the issue even though i am keep on contacting the customer care so many times. But no response. Customer care people gave me a number to escalate the issue but even i tried calling to that number but still nobody has come to resolve the issue or nobody has called me when the service engineer will come for fixing the issue. This is the very very worst service by ifb. Nobody will care for the customer.

Its been almost a month i have given my first complaint regarding my ifb digital washing machine, service engineer came and said the spare parts are no longer available for the model and they stopped supporting the model since 2015. He asked me to get in touch with customer service for the same, after too many follow up and escalation i got the contact details of area service manager in bangalore. I have been chasing her for almost 3 weeks from now initially i was told there will be buy back of 30% if i selected a new ifb washing machine, after selecting the new machine they said this exchange offer valid only for the old washing machines which are under amc. For my current washing model they stopped amc support from 2015 and asking me for amc now. I didn't get any solution from anyone and i keep on calling area service manager for some sort of answers, and my calls are being not picked up for quite long time. I have never seen such a worst customer service which none able to sort out the issue.