IFB Industries Complaints & Reviews

my washing machine not working for the past 1 1/2 months.no. of complaints made to toll free no. but no response to attend the defect.Nobody attending phones expect the toll free no.very poor response.when ever contacting toll free no new complaint registered and new ticket no giving.what about the previous complaint not known. my ticket nos varies date are given. 2-4-15 [protected] 16-4-15 [protected] 4-5-15 [protected] the nos i heve try to contact by no reply or switch off [protected] [protected] [protected] [protected] [protected] [protected] Finally what is to be done toi repair my mechine.whether I have to aproach consumer court or any other way?

Out Door unit of AC makes hell lot of noise and vibration. After repeated complains over IFB customer care i have lost faith on its service. First complain no 15231836, which was registered in April was closed without being solved. I wonder why do they have log sheet if complaints are getting closed with signature of the customer. Later I registered a new complaint which I believe too must have been closed. This is a complete fraud. My customer ID with IFB is : 10641894. Still my concern has not been addressed. One Interesting i would like to share:: you guys promised for 3 free service which never happened and As now it about an year purchasing this machine i am getting calls for AMC. Why would i buy AMC of such a pathetic service brand. I have no complain with the quality of the product but after sales service is unacceptably pathetic. There is no proper escalation channel and the technicians are poorly skilled. They have put in stones as padding on the stand to rest the out door unit, this proves enough what skills and knowledge they have. I would really appreciate if this complaint could reach right place and my concerns get resolved asap.

It is indeed pathetic to use IFB washing machine . You are looting the customer money in the name of AMC and never attend any customer complaint on time . My customer ID is 1920666 . When they sell the AMC, the agents lies too many things, Not sure these people are from IFB . I have raised a complaint 14476751 long back with syed shah. Some representative came to house and got signature from us that he will get the correct part from IFB to solve the problem . After that he never visited my house . We are worried they charge the product in the name of customer in AMC and sell it outside. A new service request was raised on 2May15 in customer care some one Rajesh attended, Complaint #15455388. He assured to solve this in one day but never happened . SAme case with nadeem, krishna from customer care . They gave me an escalation point hemant kumar [protected], when called 20 times he never pick up the call . Customer care asked me to contact the agent directly : manjunath: [protected] / 535. He never bothered to close the issue. It is a big shame that such type of brand can make their customers fools and loot their money

I have booked the complaint on 30th April'2015, my complaint number is 15441843. till now every day i am contacting customer care as well as concern dealer they are not solving the problem. They are least bother about warranty complaints. Most of the time even customer care people also not even register the complaint and saying that application is not opening please call after some time. For registering my complaint it was taken two days time.

* i registered a complaint on april/28 requesting a service technician to visit and check my ifb front loading washing machine. I have been an regular amc customer since 2003. * on april/29 we had a technician visit (Suresh), who informed that the next day they will send someone over to take the washing machine to the service center for repair. * since then we have been calling customer care [complaint number 15428381] and several other people that the customer care executive had provided contacts of. I contacted ifb kukatpally, hyderabad franchise center, and they are extremely unresponsive and rude. * it has been 6 days since we registered our initial complaint and nothing has gone forward.

I have purchased one split air conditioner Model :IACS24AK3TC on 03/10/2013 but nobody come for servicing, when we start the AC a nuisance sound coming from the A/C. May I request you please send one service man who can look after the AC. Also servicing is required . Thanking you, Yours faithfully, DIPEN DEY CHOWDHURY MOBILE NO:[protected] 27, saradamoni road, ashram para siliguri, pin- 734001

Sir, My ac was not working on 3 april after than on 4 april 2015 i lodged a complaint regarding this than technician had come and said that pcb has to be changed for which it takes 7 days to install as it comes from goa. But now its almost a month nothing has done and now they are saying that further 15 days will be required. What's this??? Is ifb is a fraud company who only sells products and not provide any services??? It is a request to all citizens of world that kindly don't buy any of the ifb products as they are selling local products and they are fraudsters...

Hi Team, My Washing mechine is not working. i have raised compliant no body will response till 48 hours. please response asasp. my customer id :3249616 register mob number : [protected]. Name : venkata subbarao kolla Address:[protected]/11/103, 1st Floor, Sattenapalle Towers, Balaji Nagar, Near: Sai baba Temple.Kukatpally, Rangareddy Dist : 500072 Thanks for your ssupport. Please do the need ful. Regards, Subba Rao Kolla [protected].

I have IFB Elena 5.5kg DX model washing machine, and it has problem, when i switch ON washing machine it was stopping on each step of program, i mean if i select wash program from Normal wash then when it comes to quick wash it stops and continuing for next step without washing, i lodged a complaint on[protected] and complaint no is 15233071, i keep following with dealer & customer care, but until no feedback from them to solve this issue, its really a bad service from IFB to customers,

IFB after sales service is very bad. Utensils is upper rack not cleaning. I lodged complaint almost a year back. dishwasher case is still pending. They charged me for wrong spare and no refund has been made. Still problem persists. I fed up with service persons at warangal. Very pathetic. Service center manager not cordial. Called IFB head office at Goa. But no use. Rs 30000 Plus repair charges gone waste. My contact number. [protected]

I purchased a m/c in 2012 which worked fine for 3 yrs. I didn't have amc so called up IFB (Tkt no :[protected]. One personnel came and said it needs a acid wash which will cost you 600 to eleminate the noise.When i asked about water still residing after spining he changed his words.Never believe on acid wash as it is most easy money making weapon for washing machine repairers. He went back after saying that your washing machine is fine.Collected money and cancelled teh call. On second request (Tkt no :[protected] they sent another senior technician who came and said the clutch assembly has gone bad will cost you 5000 rs.Interesting thing is he did not even open the machine to check the problem. Lesson Learnt: Never try to repair noise or mechanical problem. If problem is electrical, give it a try or else throw the machine away. Regards Gautam Konar

after 100 of calls and pursuance ur ifb Kanpur technician changed some parts in my machine on 01/05/2015 at 9:30 pm. On next morning when we put clothes for wash it is not working. I am trying to contact local team leader Mr. Ramveer he is not attending/pickings my phone and machine is not working it is collapsing with side walls with high sound. Pl send an engineer and made my machine.

5 months back i had a problem with my executive elite washing machine and your franchise GLOBAL SOLUTIONS from mogappair west changed the panel and charged Rs5000/-. Now timer is faulty and GS requested to take AMC and promised to replace the timer within 10 days from 16.04.2015. With immense pressure and regular contact with IFB & GS I failed to get the job completed. Now I lost hope on IFB and the Engineer visited 30.04.2015 have informed that panel to be changed for which i had incurred Rs5000/- iI doubt whether profesionals are recruited or non professionals and non technical are absorbed since lot of confusions and lost reputation on IFB. Please provide a permanent resolution without any charges or i kindly request you to refund the AMC. I had never expected such a lathargic, False promise and non Professionals from IFB. In this regard i had contacted Customer care and ticket number is [protected] dt 28.04.15 and GS, Mogappair West and Mr Venkatesh, State coordinator IFB. NO USE

I have complained on 30/06/2014 for angular washing m/c ergo 6512r whose cap on the bolt of drum was come out. 1) complain no 13248658 was generated on 24/06/2014. Service person visited and inform that same spare is not available hence we have indented from ahemdabad, after constant follow up informed, we have indented spare from factory @goa. 2) again in reply to sms feedback on 23/07/2014 when i have replied not satisfactory completion of compilation of job 3) on inquiry at toll free complain no on 24/07/2014 we have been informed, as per their record our complain was attended & closed on 30/06/2014 4) new complain no 13419209 was generated on same day i. E. 24/07/2014. 5) during visit on 04/08/2014 ifb service eng. Informed bolt on drum was not in position to open, hence though our objection they have fix cap with m-seal solution instead of replacing drum in warranty period. 6) my objection for closing complain on 30/06/2014 was mention in customer sheet in which they have taken my sign. Photo copy attached. 7) on 1st of march on ring up to vishal enterprise his service eng. Visited & inform replacement of drum is required so please talk to owner of m/s vishal enterprise mr. Pant i have talked to him he request to lodge complain again tall free no. 8) again i have lodge complain on 20/03/2015 with complain no 15155460 which was visited by m/s delight services rep. & informed that in such type of cases only replacement of drum is only remedy and now this m/c is out of warranty from dec 2014 charges for replacement of drum is @ 9000rs. My feeling - when it was in warranty why drum was not replaced in june 2014. - how my complain was closed without attending. - when i have specifically taken objection in service call latter why ifb had not reacted? - for a same complain how many time i have to pay service charge. - even today your service representative visited take service charge & close the complain which was came to my knowledge when i received sms indicating satisfactory attendance of complain, i have already replayed for no. -looking to all above fact you are requested to replace the necessary spares & attend the M/c without taking any charges as same was not attended properly in warranty period. On mail by me to [protected]@ifbglobal.com on 3rd april 2015 i recd reply on 07/apr 2015 Dear sir/mam, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. Then no further answer Even on 18th & 27th april i have send reminder. No answer. Devesh shah Mob [protected]

Sir, With regret & displeasure, it is to inform you, that the microwave IFB MWO 30SC3, customer ID 3420398 has been repeatedly repaired/ defective, but to no avail, On, inquiring from Mr Manoj, m no.[protected], it is being told that a senior engineer will visit & sort out the problem. I may inform you that it has been an utter disappointment to have purchased a product with such poor performence & after sale service. IFB was a dependable & reliable name in domestic appliances, infact, almost i was a die hard customer of your, all my house appliances eg washing machine, dish washer etc. are of IFB. This bad experience has made me rethink of my choice. Infact i use to recommend to my known to go in for IFB, but i will have to think now. I would request that some senior person please look into this urgently & get it sorted out. Disappointted Customer, Awaitting early response. Group. Captain. H S GILL

We purchased the above machine and off late it has been displaying P10 error. We called up the customer care and were sent men from franchise who declared that the display needs either rectification or replacement and were demanding Rs 7, 500 and Rs 12, 000. When we checked up about my IFB 4 years 100 % warranty, they said display in not covered along with some other parts details of which they could not share. Customer care also was clueless of the same. I fail to understand what does this 100 % means and how come franchise, channel partners of companies like IFB can act so naively and doubt on appointment of same Could you please help in getting across to IFB so that the display is replaced on free of charge basis under warranty. Regards Udai Singh [protected]

I purchased an ifb front loading washing machine from flipkart and it was delivered to me on 25.4.15.Due to lack of coordination between flipkart and ifb, the machine could not be installed within stipulated time i.e.48 hrs.then on 29.4.15 I registered my complaint to ifb customer care directly and since then I have made several calls to ifb customer care but Iam still awaiting the installation of machine It has been almost a week.Shall I aproach consumer court as ifb customer care is useless and Iam not able to understand what to do.

I had placed a compliant on April 28, 2015 for the re-installation of the washing machine at our newly constructed house. We have brought the machine along when we shifted the house. Hence, it only needs to be fitted. At that time, I was promised that the compliant would be attended to within 24 working hours. Daily Saga We have been making the calls to speed up the processing of the compliant every day. Everyday, they make the promise that their technician would attend the compliant. There seems to be no response. Today, the local Manager for Hyderabad said that the concerned technician is not available.It took good 2 days to state that the technicians are not available. Accumulation of Clothes For the past 2-3 days, there has been no washing.Because of this, there is accumulation o[censored]sed clothes in buckets at home. Even the IFB customer care people have forwarded the request long time back. The person by the name Arun is sitting on the request on one pretext or the other. Our compliant number if 15434087 and customer ID is 10580343. Please do the needful for the speedy resolution of the issue.

Hi, I have requested the general service for my 1 Year old IFB Front loading 6.0 Kg Senorita Aqua SX Ultra on 28-April'15 the ticket number: [protected]. 2 service engineers visited and checked my machine and replaced the door lock and replaced the water filter and sold the descale powder worth of Rs.3400 (Filter Rs. 1800 + 10 pack of descale powder Rs.1600) and went off. Suggested for the dry run for 15 minutes and we also did the same. After completing the 10 Minutes dry run, door opened automatically and it is showing an error and we couldn't able to use. Again with the great difficulty called the service engineer and he committed that he will come and rectify, but he didn't rectified the problem. Then called the service manager and he committed that the next day ( 29-April'15) as a first call we will attend the problem and solve, but nothing happened. Again called the service engineer, he told me around 11am, he will reach with in 1 hour, but he has not reached. Again called him @ 3pm, he told me, he is nearby my home attending another call and will be reaching with in 15 minutes. Again he has not reached my home. Around 5.30pm called and he told me that the spare is not available in stock. Since the service engineer knows that the spare is not available, he could have informed earlier instead of committing anything. Also before replacing the door lock, there was no problem, absolutely working fine. I think knowingly he replaced the good part with the defective part and later to replace the defective part, stock is not available. Contacted the customer care, committed that senior service engineer will be visiting today but that also not happened. Now i am struggling to correct the problem and IFB is not supporting and the machine is still under warranty. Need your help to rectify my issue. Thanks & Regards, V. Suresh mobile number: [protected]

i have purchased a front load washing machine aqua aleena 6 kg from reliance store Z sqaure mall, the mall kanpur about 9 months back. this machine is dead from 9 th of the april 2015. i made a complaine through moblie on customer care number and three day after the complaint has been launched technician came and went back with problem is unidentified. we have to change 3 parts motor, belt and pully. then when i started pursuing the matter and they open full machine but unable to rectify the problem even they dont respond i have to make call to know the progress. still 21 days have been passed the machine is dead but they are saying we are arranging parts we will come today but regularly from last few days. pl take strong action against your employees who are making custome fool day by day and not making my machine ok.