[Resolved] IFB — Washing machine not working from last one month and complaint not attended

Paramveera

from Gurgaon, Haryana

Address:

Sonipat, Haryana

Washing Machine drum needs to be replaced under warranty and even after so many follow ups with customer care department and concerned technicians no one is listening and problem is not resolved. Very poor after sales service. Will not recommend this product. Complaint No. 16297050

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2015

IFB Industries Customer Care's response Dear Paramveera,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Sep 23, 2015

IFB Industries Customer Care's response Dear Paramveera,

We hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

IFB Team

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Comments

Paramveera

from Gurgaon, Haryana

Only assurances got from last one month.

Paramveera

from Gurgaon, Haryana

Thanks a lot to consumer complaint forum for helping me in getting my problem solved. Thanks to the IFB team for acting for addressing the complaint. Would be more good for IFB if the complaints are addressed through proper channel of customer care service centre.

Paramveera

from Gurgaon, Haryana

Thanks to consumer complaints forum for helping me getting my problem solved. Thanks to IFB team too. Would be good if IFB acts on complaints through proper channel of customer care service centre.