IFB Industries Complaints & Reviews

IFB service centre from NOIDA charged 8000 from me for replacing the body and renewing of AMC but machine never worked after replacement of body from last one month. IFB ghaziabad service centre head is making fool of me, I have been calling him from last one week regularly and no one visiting from their side. IFB Ghaziabad/NOIDA service centre is a big fraud . Vishal Chopra

After purchasing an IFB washing machine in July, 2014, I ordered an aqua appliance (water softener) for the machine through online store of IFB. Since the appliance has been delivered, I have been chasing their customer support to send a technician and fix it to the machine. It has been around 10 days and I am still hoping if they would wake up. The worst part is that their local representatives closed the request/ticket without even contacting me. When I followed up with the customer care, they just opened a new ticket. The second ticket was also closed without any resolution. I spoke to their area manager, chased them for several days, but in vain. The third request is now open and I have lost all hopes that it would ever be addressed. After having used appliances from other leading brands, I can confirm that IFB has got the worst customer service. Unfortunately, they do not have any escalation channel or any senior contacts available on their website also.

I have purchased an microwave and washing machine from your company (IFB). The oven has stopped working. There is sound coming in washing machine while running. Please send the engineer for check and repair. Mr. Alok Kumar Srivastava B-306, Sector 19 Noida-201301 Ph-[protected]

This is the worst customer service experience to me (Vijai Kumar M) ever and that too with a multinational brand. It has been more than a month (4th August 2014) that the product has been reported for service and there has been no response from the product service wing. The customer service division (Call Center) is hopeless and is of no use... I has personally called them more than 4 times and none of the promises made were ever attended or even the least empathised. The washing machine was taken by the service unit - Anu tech from Hyderabad (Vijaya Nagar Colony) and returned back after 20 days with out servicing the machine after more than a dozen calls made to them on the status of the product (Mr. Sallauddin - [protected]), further they never even provided a gate pass when the machine was removed from their service center. The technician also did not accompany or attend the to the product after it was taken back post the service. When this was reported to their higher ups - Mr. Sameer [protected] also visited my place and also acknowledged that, there was service done on the machine and promised to return the following day to service the machine. Nor did he turn up nor answer my calls When contacted other IFB authorised service center they refuse to take the call as they claim this order was processed through Anu Tech Services earlier I have also been asked to contact their senior official Mr. Arshad Ali - [protected] and have followed up with him for 3 days and has not attended the call in spite of promising to attend This is a sorry state of affairs with a big brand who make tall claims but do nothing to keep their customers happy, who are willing to pay for their services and this is not free. This is has to be addressed, mitigated and ensured that no other customer is treated like. Thanks and Regards Vijai Kumar M [protected]@gmail.com

In my IFB washing machine the inlet hose plastic threaded coupler is cracked and water leakage is there. I made a complaint on 18-08-14 and daily enquire about the same. Daily response is today it will be attended and so far not attended. Today they give new complaint No.11713779. I feel shame to be a IFB customer. Please rectify atleast today.

I had a SENORITA VX front loading washing machine & customer id no. is 3634191. I have made my complain on[protected] to repair my machine as it is stop taking water & stop in between the program & second on[protected] with same problem but no help from customer care and from service center.Only fake promises.On first complaint Mr. Rahul(technician) told me that Magnetic water inlet is not working so he changed it but that part was fine he told me. The same problem arise on[protected]. This time Mr. Rahul told me that PCB plate is not working as he was unable to diagnose the problem and i request customer care to send a senior technician instead of sending senior he gave me Mr. Amol mobile number [protected].On calling him he told me that he will repair my machine on[protected] but no response till date. So please repair my machine(serial no. 027328)

Warning future Customers of IFB, No after service after the sales! You will get stuck with the appliance! I am an IFB consumer for 25 years so far so good. until I bought dryer in Aug 2014 The installer installed upside down so that the label and timing cannot be read. 2. Because of that the door cannot properly close. The store manager is fully cooperative and he is eager to Settle the issue. But the installer and the regional office is not willing to settle the complaint. It appears they want to charge for the service for the mistake they done. Beware!

We have purchases IFB front loading washing machine on 2013 with the manufacturing warranty of 4 years. And now about 15 days back the machine completely stopped working. We have complained every where which connects with the IFB, CUSTOMER CARE, SERVICE REDRESSAL ETC., But all went in vain till the date they haven't attended the complaint. we even told them that if it is not attended immediately then we will go to the consumer court but it has zero impact on them. The complaint no is 13691180..

It is sad to inform you that i have bought MICROWAVE OVEN 30 SRC1 ROTISSERIE and ELITE AQUA SX 7 KG in Dec 13, But in my Microwave oven problem occurred of power supply in month of Jun 14 and i lodge a complain to customer care and same was rectified by replacing my power supply panel with new one, but again after 15 days same problem occurred, i lodged so many complain then technician came and told that there is problem in circuit and that cant be rectified and that is to be informed to IFB distributor and same was informed to distributor Bharat who is looking to my zone (Visakhapatnam, Andhra Pradesh), he told i will send the technical and will be resoled but after calling so many times no one came to see the problem.Then i tried to talk to customer head Miss Kalyani in hyderabad but after caling her 1000 times she just cut the phone.It has gave me a shock of seeing the response towards costumer and i habe been mentally harased.I also called so many times to customer care to give me the Nodal Officer no so that i can make complain but they simply told me that we dont have the no.So now tell me waht to do since i was palling to buy another product of IFB but it now i am in fear to see the service.plz help me out.

From over one month plus, Senorita IFB washing machine Complaint unaddressed. Earlier I was told "will get back once part arrives" by dealer. Mc in AMC. Written and called IFB Service Centre multiple times /Complt no[protected] no action yet. each time a polite voice says "will act". They also gave ph no of Mrs Harshali, Service, here in Pune. Spoke and recorded complaint no to her. One week back she said she "will ring back in 10 mins" Still waiting... Not picking up phone -past 3 tries! Where do I go next??

I am the 1st time user of IFB product, I bought a Micro Oven (20 ltr.) in Dec 2011, after two & half years having technical problem not heating food on 10.08.2014. Telephonic complaint lodged to customer care Ticket no 13542634 dated 11.08.2014. Next day on 11.08.2014 representative attend my complain and said want to change one electrical equipment with charge of Rs. 2000/- around and service charge of Rs. 217/-. Next day on 12.08.2014 I confirmed to this representative to restore the system as he was advised. But after that still waiting no operational movement from your side. Being a branded company IFB, there were no technical/electrical equipment available yet now after 18 days. Still waiting for you assistance. Please look into the matter & solve the problem immediately. Koustav Mukhopadhyay 47, Hem Chakraborty Lane, Howrah - 711101 [protected]

dear sir since i have made complaint to customer care executive on 20th aug 2014 and my docket nos is 13602552 regarding display and power panel not working after three days technician came to me se saw machine and said ur power panel has to be changed at the same time he ordered that part at bhopal service centre but they r showing inavailability of that part. so plz arrange that part as soon as possible we r wating since last 11 days and there is no response DR subhash kothari mandsaur-M.P pin- 458001 mobile :[protected]

I have purchased IFB Washing Machine SERENA SX 5.5 KG (Sl. No. WT SER SX B 038021) on 09.12.2010 at Arakkonam. Now the machine is not functioning in some stages. I was made a complaint on 22.08.2014 to Customercare Service over phone. Mr. Karthik, Technician who came and attended on 25.08.2014. He said that the Aqua filter (extra fitting) is only the problem which is kept external side of the machine. But the real problem was not solved till now. Our findings: 1) Machine Thumbling is not working. 2) Rinse and Spinning has been working. I request you to send your Senior Technician and rectify the problem immediately to the following address, since we are suffered for 10 days . Address : N. JEEVALAKSHMI, NO. 46A, LATCHI AYYANAR 3RD CROSS STREET, ASHOK NAGAR, ARAKKONAM-631 001, VELLORE DISTRICT, TAMIL NADU. MOBILE NO. [protected]. Thanking you,

We got one of your service provider from just dial, they have provided us ifb service centre, i have spoken to them, they have sent some person and identified some mistake and took the machine with them on 23 august, subsiquently they quoted high price but i requested them for low cost repair. The person was in hurry and took the machine and told he will deliver in 3 days back, subsiquently he called me and spoke in bad language, after that the person as disappeared. After so long period and process i got my machine by thursday 8 pm, since we could not check the machine at that time, next day morning when i checked the machine it wsa not working. Immideatly i made a complaint for conserned officer, since there was a holiday he told he will be sending the person early morning on saturday, since it is 6 pm still the service person has not come yet. We have waited since morning.

It is my mistake that i have purchased by seeing your add. If you could not able to give a good service than why you are running the company.

Copy to just dial.

Regards
Gunjan agarwal
[protected]
Bangalore

sir same type of complaints coming three times - .(Drum)complaint. after this we have taken insurance from your dealer .but again it repeated .last Monday i registered a complaint to your service center(M#[protected]) and the complaint no is 11683084 but still nobody called or came to rectify it .how do i manage 6 working days without using your machine ?if this kind of complaint handling how can i suggest your products to my friends? please think i am a plus 2 teacher and teaching 320 students per year .what should i say about your products to my students???? please do the need ful

I have lodged complaint on Wednesday 27august for ifb dishwasher not working. ...i received call on 28august from service person that he is coming to home for dishwasher check...but at the end he did not came.Again after repetative calls he again said on 30 august @ 4pm still he says he will come in 15 minutes... worst part is customer care gave me this number [protected] to contact but No one lifts it.Then what is the purpose of the person who has this contact number ? Better you avoid giving this number.

I have already registered my washing machines complaint ticket no1366570. But not rectify my compliant for one week days and we are staying in a flat and it is too difficult to wash cloths, so send the technician immediately, name :B.Murali my contact number is [protected] Regards Murali

Sir, My Name is Vikas P. Ghate Customer id. is 10736737 ., I had taken a IFB Washing machine from MAHAVIR ELECTRONICS Kondhwa, Pune . after taking machine within 8 days it is not working properly then i contact with customer care no. [protected] then a technician came and do something and told me that buttons are not working properly. so request to Mahavir electronocs and IFB Company to replace me the same . But every time they give me assurance we will replace it withn 2 to 3 days But till date it was not replace . Harshali Madam who is the pune executive every time give me false commitment . sO I REQUEST YOU TO LOOK INTO THE MATTER OTHERWISE TAKE YOUR MACHINE BACK AND GIVE ME MY MONEY . IF YOU ARE NOT READY TO DO THIS THEN I WILL GO TO CONSUMER COURT BECAUSE I HAVE EVERY DETALS AND TRANSCTION, PHONE RECORDS, COMPLAINT NO ALSO THANK YOU MY email id is [protected]@gmail.com Phone no. [protected] [protected]

My washing machine has not in working since last two years, no complaint attend bye service centre& dealers my home address is 13- pahasu house, civil lines aligarh. up and E -mail ID :- ap . alig @gmail.com, mob no. [protected], [protected]

Dear Sir,

Following communications shared with them is enclosed here with your kind reference.
Regards.MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal com Aug 28 at 2:59 PM
Kind Attn: Mr.BIMAL SORENG.
Do you justify it?Neither your local team /Duke Service Center are on phone nor you are replying, insipte of daily follow-up.We shall wait your reply till evening, failing which, we will be compelled to take hard decision.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com 20 Aug
Dear Sir,
It is still pending.
hanks & Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 28 at 11:33 AM Dear Sir, Can we expect end to this from your goodselves.
Regards.MANJEET S.Mob.0-[protected]

On Thursday, 28 August 2014 1:01 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum &
outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
On Thursday, 28 August 2014 12:57 PM, manjeet singh <[protected]@yahoo.co.in> wrote:
Since last 15+days we are reminding you for washing machine repair, but in vain.
Can you arrange to supply the reqd. spares ( rubber bellow set intake from dispenser to drum & outlet from drum and bottom shocker sets)for
senator model/2007, to enable us to restore m/c at our own.
Your immediate response shall be highly appreciable. Pl. convey at my cell phone.
Regards.
Manjeet Singh
[protected]
from. manjeet singh <[protected]@yahoo.co.in>;


To: [protected]@ifbglobal.com
<[protected]@ifbglobal.com>;


Subject; Re: RE: Re: REMINDER 2nd

Sent Thu, Aug 28, 2014 6:03:44 AM


Dear Sir,
Can we expect end to this from your goodselves.
Regards.
MANJEET S.Mob.0-[protected]

To [protected]@ifbglobal.com Aug 27 at 12:38 PM While we thank your replies to our reminders.
We are not in a position to use washing m/c.
since 8.8.14 . Your dealer is not responding
positively till date to our calls.
Do you still call it a customer oriented attitude?
Don't you lose your customer's faith in your
product and after sales services as you claim?
Regards.
Manjeet Singh
[protected]
From:

[protected]@ifbglobal.com <[protected]@ifbglobal.com>;

To:

<[protected]@yahoo.co.in>;


Subject:

RE: Re: REMINDER 2nd

Sent:

Fri, Aug 22, 2014 5:49:13 AM


Dear Sir,
We regret the inconvenience caused to you.
We have escalated the issue to our branch to have it attended.
Thanks & Regards, Bimal SorengIFB Customer Service
________________________________________________________________________________...⇄
Dear Sir,

It
is still pending.
Thanks
& Regards.
MANJEET
S.
Mob.0-[protected]

On Tuesday, 19 August 2014 10:36 AM,
"[protected]@ifbglobal.com" <[protected]@ifbglobal.com>
wrote:


Dear Sir,
We regret the inconvenience caused to you.
We are looking into the matter and will revert shortly.
NOTE: If you choose to reply via email, please do not change the subject
line so that we can directly refer your case.
Thanks & Regards, Bimal SorengIFB Customer
Service

To [protected]@ifbindia.com


Aug 15 at 10:04 AM
Dear Sir,
We may like to introduce ourselves as your product user since past around
twenty years.
Further, this has reference to your SMS-AM-IFBSER dated 07.08.14, in
regard to ur offer
of free service from 06 to 12.0814, for IFB make product users.
Following that we recorded ourrequest asper ur confirmation TD_IFB
CRM[protected]dtd.
07.08.14, for washing m/c, which followed with our telephonic reminder/
counter assurances
by your representative on 11 & 12.08.14
But failed to get any positive attitude from your end.
Is this a commitment/after sale service that too from a business house of
your repute.
Don" you loose your credibility by this causal attitude.
Regards.
MANJEET
SINGH