[Resolved]  IFB — Washing machine repair

Address:Bangalore, Karnataka

We got one of your service provider from just dial, they have provided us ifb service centre, i have spoken to them, they have sent some person and identified some mistake and took the machine with them on 23 august, subsiquently they quoted high price but i requested them for low cost repair. The person was in hurry and took the machine and told he will deliver in 3 days back, subsiquently he called me and spoke in bad language, after that the person as disappeared. After so long period and process i got my machine by thursday 8 pm, since we could not check the machine at that time, next day morning when i checked the machine it wsa not working. Immideatly i made a complaint for conserned officer, since there was a holiday he told he will be sending the person early morning on saturday, since it is 6 pm still the service person has not come yet. We have waited since morning.

It is my mistake that i have purchased by seeing your add. If you could not able to give a good service than why you are running the company.

Copy to just dial.

Regards
Gunjan agarwal
[protected]
Bangalore
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2014
IFB Industries Customer Care's response
Dear Gunjan Agarwal,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Complaint comments 

Comments

"26/03/'15,
Dear Sir/Madam,
GREETINGS!
I have IFB ELITE SX 5.5kg washing machine and i made a complaint about abnormal vibration and sound.While washing the machine getting moving from its position. I have registered complaint through toll free number on 2nd, 11th and 17th March wide ticket numbers [protected] and [protected]. Service engineer came and told nothing wrong on it. We are not satisfy about the machine performs. Against ticket No: [protected] for your sms on 5th March, i have given 'N' as reply. In the meantime i have called local complaint cell also but no any favaorable action.KIndly resolve my problem as soon as possible.
Thanking you,
Warm Regards,
R.THAMILSELVAN,
A-20, VIKAS COURT,
RAJA NAGAR 1st STREET,
BHARATHI NAGAR,
GANAPATHY,
COIMBATORE - 641 006.
MOBILE : [protected]/[protected].
E-MAIL: [protected]@yahoo.com/[protected]@gmail.com"
As above i made a request to the IFB washing machine company and there is no response from them.
My Cust. ID No.2227208, I Have given a complaint on 03/04/2015 compliant no.15255494 that there is water leakage while it is ruining, the next the technician came and told to change the Tub, other technician would be come and change the tub tomorrow, but no one came till 12/04/2015, but when I called the customer care they told the complaint has been cancelled. I was shocked here that we no person came for the repair, repair has not been done they have cancelled the complaint. Again I have raised the complaint on 12/04/2015 complaint no.15317276, Today i.e on 13/04/2015 the technician came and told to change tub, other technician would come tomorrow and the tub. The same story repeats.

I Think they are doing this as it is in AMC.

The worst Service by IFB, I don't understand to whom to give complaint if the complaint is cancelled without solving it.

Please Can some help to whom contact in IFB for solving the problem.
This complaint is from Karnataka Shimoga, our IFB washing machine 7 years old has regular complains of system malfunctioning. The service center person couldn't fix the problem from the past 6 months. We are under AMC contract and every time complain is given new device person do come and they just put back the things back and go without fixing the problem. We are fed up with your service person who are not actually the right technicians.. We could find out by the way they handle the machine. Many people have same complains that has been reported in local news paperpaper where they say extract lot of money from customers.

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