[Resolved] IFB — Washing machine ticket number

M

Minoti Behara

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600041

I have registered a complaint on 14th Feb as my IFB machine electronic panel was not responding hence unable to start the machine.
Recently I have paid a large amount for reinstallation too.
For the last 2 weeks I have been making calls to both IFB call centre as well as their Chennai service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the IFB team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes so that we disconnect the call.

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Apr 1, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

IFB Industries Customer Care's response Dear Minoti

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

M

mensat93

I raised a complaint on 1st October for rubber sleeve damaged in my Washing machine. Same day technician visited and checked the machine. He said, spare parts not available currently and we will replace the spare parts as soon.
But till today the machine was not repaired. I've contacted customer care, they given the complaint Id's only. Till now I got 4 complaint Id's. I didn't get solution yet.
Complaint Id's are below
[protected]
[protected]
[protected]
[protected]

Reply

M

mensat93

I raised a complaint on 1st October for rubber sleeve damaged in my Washing machine. Same day technician visited and checked the machine. He said, spare parts not available currently and we will replace the spare parts as soon.
But till today the machine was not repaired. I've contacted customer care, they given the complaint Id's only. Till now I got 4 complaint Id's. I didn't get solution yet.
Complaint Id's are below
[protected]
[protected]
[protected]
[protected]

Reply

IFB Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

Regards
IFB APPLIANCES

Reply

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