India Infoline Finance [IIFL] Complaints & Reviews

Sagar goel i apply loan in feb month is company ka sales executive mre pass aaya aur bola sit btaie kya krwana hei maine bola loan against property pass mre pass vintage proof 1 years hei aur par kaam mra 4 years puarana hei woh bola koi nahi sir ho jaega kaam. Maine usko 2 din ka time dia pta karne ke lie uska 2 din bad phone aaya sir krwadunga ab aj ek mhina ho gya ab woh whatssap message kr rha hei ki sir nhi hoga apki vintage kam hei mrse 12000 lelie technical charges begara ke jab vintage kam hei toh phle btana chahie tha ki nhi hoga maine jisme ki usko mention kar dia tha phir usne technical kyu krwayi jab vintage thi toh mre paise kharab krwaye fraud company hei apne target pura krne ke lie cases lete hei bad mei hame tang krte hei mai iski complaint consumer court mei krunga iifl ke khilaaf aur us employee ke khilaa[censored]ska naam ajay singh hei noida branch se
Gautam credit manager
Boss nikhil jain sab se baat hui thi paise dene se phle ki ho jaega toh btao vrna mai bhi dunga ye sab bole sir kradenge fees toh dijie... Maine jarur iski complaint krunga ya toh mre charges wapsi kro woh toh phone uthata nahi.. Maine tang aagya aisi company mei apply krke iske toh pd wale bhi paise mangte hei ccompanit krunga sari iski... Fraud company

My loan account no is IL10047948.I have requested for LOD and foreclosure letter which I haven't got from long time .I am regularly following with customer care and no response is given.

The loan amount is approx 30 lakh remaining. And EMI is always paid on time without default.

Worst service from customer care.

If customer is complaint they should track and resolve the issue but they dont do any thing.

I have raised the request on 21st sept 2020, before last week they arranged the customer retention call, now not sure what is the status. It has already been more than 15 working days, from last 5 days i have been trying to call them on support help line number. But seems they have blocked by number. I have made many calls, after all the relevant selections on IVR, it says call is in que and once it progresses above in the que they are everytime disconnecting the call. 10th Oct i paid another emi, probably they delayed so that another emi can be atleast charged at their "out of world" intrest rate of 9.35 % . Probably they are trying to delay for another month i suppose. Please take this matter as i badly need transfer loan balance to another bank., without forclosure letter the next bank won't sanction any money. They would revise rate of interest when its going up but for reducing it they would ask 5.8k everytime . Most banks do this by default every 6 months .

My loan account number is 831246

Actually i had paid all my due payment 18 months before but still my acount shows active in civil. I have reached to krazybee customer care several time but they do nothing...
I will attach here krazybee's application detail containing all loans closed and also civil report where all are still active.
Please do something as it continuously decreasing my credit score. As right now i started my career, if these things not getting corrected then my career will be ruined...it is showing loan I'd as SL1467627

I took loan of amount of rs 8000 for a tenure of 6 months from krazybee. Since, iifl finance is the finance partner of krazybee. Now, i noticed that krazybee as well as iifl have provided credit report to cibil of same loan taken.

Krazybee has provided the correct information to cibil but iifl has provided all the wrong information to the cibil. I have paid all my emi. But still cibil it is showing that there are some pending loan to iifl. Even now i did not have iifl account or haven't taken any loan from iifl. My cibil getting low daily by this and i'm unable get loans.from past 2018 cibil is reducing.

My Trading Relationship manager called me and explained me about Swing trading subscription but without taking my full concern he activated annual plan of 7000/-.
I have called customer care many times to unsubscribe swing trading plan but no one is responding. I feel like IIFL getting money by deceiving me.
What can I do?...

Loan No: IL0000585
Customer Name: Jockin Vedamuthu
Home Loan Closure Date: 22/08/2020 and as per IIFL 26/08/2020 in records

I have not received the Original Sale Agreement, security cheques and other important document yet, and no intimation received from IIFL home loan branch office till now,

Home Branch address:
No 306/310, Parikh Commercial Centre Premium Park, Agashi Rd, above OTW Hotel, Bolinj, Virar West, Maharashtra 401303

Kindly process the closure formalities and provide all original document in hand to me ASAP,

Kindly let me know, the reason for delay.

Thanks & Regards,
Jockin Vedamuthu

My hdfc life insurance policy closure amount not credited since june 2020.

Account 55284327.in 5paisa capital only the system works earnestly to respond with ticket numbers. I had submitted application for equity stock mps buyback on 12th sept 2020 and have been chasing this broker to know the status of proceesing at their end.in this process i have collected a truck load of tickets and made several phone calls to the customer care. But evn now nothing is known. I have lodged a complaint at nse today since this broker will respond only through them. I am yet to see any one dedicated personnel in this company as far as the service to customer is concerned. The sytem makes them to sleep.

Dear team,

I have handed over dd in iifl branch office but 2 emi deducted from my bank account. Request you to please refund my 2 emi in the same bank account.
I have paid two emi extra in my loan amount. Request please refund my emi on urgent basis.

Although it's clearly mentioned in foreclosure letter that any excess amount (Ecs) deducted against closed loan account shall be refunded in 7 working days refund not received till date. Even after coordinating with customer care guys and mailing 3 times

Kindly check and refund the ecs amount ₹23605 deducted against closed loan account 773329 deducted on 10 september 2020 it's clearly beyond the promised time line as today is 21st september. And loan was closed on 11th september 2020.

Again please send all my original documents, noc, settlement letter, lod, security cheques given at the time of loan applied without any further delay or need to raise a special request as there is a penalty of not submitting these documents to my current lender on time for which i will be liable to pay without any mistake of my own.

I have requested to close my account and received the foreclosure letter as well. The new lender has disbursed the loan amount as per foreclosure letter but iifl borivali branch manger has refused to accept the payment. As per clause we need to close account withing 90 days of first request (Which never mentioned anywhere). I raised a request on 31st august and received letter on 7th september but she still refuses and asked me to raise new one.in this scenario i have to pay both emi for new lender as well for iifl. Please send me valid docs which mentioned all this legal information.

After dealing with this broker 5paisa i understand the real meaniing of a discount broker. You should not expect any service except ticket numbers of a truckload, grievance or compliance personnel will never bother to respond, nseor sebi cannot move them. May be an earthquake can move their office but not any of the personne. If at all u get response it will be idiotic and stupid never reating to your query. Above observation is based on the following:

Aa) account 55284327 no contract notes are received from 2nd september 2020 and nothing is being done to find out even the issue. One illiterate mentions my inbox is full and i have blocked their mail. There cannot be a more stupid response from their technical team than this since i have been receiving the contract notes till 2nd septemebr 2020 in the same mail. No change in mail settings is done except making 5paisa mail as safe sender.
Bb) the techninical team appears to be incompetent and simply state some stupid things. If the mail is not okay, then they could have suggested for an alternative mail. But they have no brains to think on that and prefer to keep quiet and ejoy at the cover of covid 19 when an oppoertunity exist not to work with diligence.
Bb) my several complaints in this forum and allso nse and sebi have not moved them and i am sure that the company must be flooded with illiterates who do not know how to read and respond with a solution to query.

Cc) when u ask for an account closure form, the broker support keeps mum and maintains a silence. This means they want me to continue with the stupid service as if i have married them.
My advice never deal with broker notorious for the poor service and technical ability.

I raised a complaint on 25th aug. And so called bank process to provide letter in 15 working days, bank not provided only response as it will take 15 working days as per process.
After raising request, on 11th day customer care representative confirmed request will be fulfilled around eod, but as it not processed.
Same thing is happened on next four days, in which they promised it provided 3 pm and if not please call back.
After calling on morning/evening, this request is not fulfilled
Calling to customer care is so much hectic, call getting disconnect while you are next attending customer.

It is very mentally harassment in this pandemic situation which a bank take 15 working days to process single request while government is asking us to use digital platform.

5Paisa capital do not send contract notes regularly as per sebi regulations for my account. In my case account 55284327 the contract notes have been stopped from trades done on 2nd Sept 2020.The service from this company is deplorable. You can write to anyone from support, Grievance, Compliance and even ceo. You will never be reponded with a solution except a ticket number. I have now a truck load of ticket numbers and my desktop hard disc is almost full but this broker cannot be moved to get a permanent solution to the Issue. It appears their back end team are not competent to look into the Issue and resolve Instead they have been ''looking at the Issue'' for past one week. Better to avoid this broker which i got into due to wrong judgment through Interent.

I have requested for a foreclosure letter and lod from iifl for my loan account number 726946 15 days ago (Re:[# 1520086 #] foreclosure statement_726946_vinoth p_[protected], and there is no proper response from iifl. Walked in to the chennai branch and they asked us to contact the customer care, which i did and the agent said will receive the lod same day and foreclosure letter in 2 weeks. Have called them more than 15 times and everytime they say we have increased the priority and we will provide the foreclosure letter shortly. Currently am overseas and not able to contact customer care from outside india and not able to reach out to them. After i made a complaint over twitter and raised an alarm, the customer care contacted me on 10th september 2020 and promised me that i will get the foreclosure and lod by 11th september 2020. I have not received the foreclosure letter and lod yet and now they are stating concern team will contact me. What is the problem in releasing the foreclosure letter as requested by the customer.

This is really disturbing as i have another bank loan sanctioned and they need the foreclosure letter to proceed with that loan. Already this month emi is taken by iifl, though i raised a request before that.

Can you please take action and ask them to provide the foreclosure letter and lod at the earliest.

I took loan of amount of rs 2600 for a tenure of 3 months from krazybee. Since, iifl finance is the finance partner of krazybee. Now, i noticed that krazybee as well as iifl have provided credit report to cibil of same loan taken.

Krazybee has provided the correct information to cibil but iifl has provided all the wrong information to the cibil including wrong tenure and several weeks of delayed payments. They reported that emi tenure is 3 months and i have paid 3 delayed emi to krazybee. I have paid all my emi. But still cibil it is showing that there are some pending loan to iifl. Even now i did not have iifl account or haven't taken any loan from iifl. My cibil getting low daily by this and i'm unable get loans.

This is my iifl account number which is showing in cibil a/c no. Sl1344589.

Dear sir
I want to transfer my home loan because interest rate is very high and the financier iifl refused to give subsidy benefit under pm awas yojana.
They are asking for mcd passed map but whenever applied loan no person asked for map and also agree to sanction pmay subsidy hence i apply for home loan transfer so please help to get foreclosure letter on priority with and hidden charge because i have also paid insurance for 10yrs rs.1, 10, 000.00

I have taken home loan from iifl for 20 years at an interest rate of 8.7% in 2017.

From current month outstanding statement, i got to know that my tenure of months got increased from 20 years to 25 years, without informing me at an interest of 9.7%.

When i tried to contact them, there customer care is not working. When i dropped email to them, i haven't got any reply.
When i called to one person iifl, he said iifl has right to increase tenure of months and interest rate without informing customer.
My loan a/c no is 788661

Hi! This is rajesh m. From lucknow. Many times i'd sent emails but not received any response, i called [protected]/[protected] but no response. I want to know my foreclosure amount of personal loan sl2598241 by official mail at the earliest. Thanks!