India Infoline Finance [IIFL] Complaints & Reviews

Hi respected sir/madam,

Myself neeraj sharma, i have taken loan from nbfc (Iifl).

Let me briefly explain the scenario to you.

I have raised a request to iihfl for granting me emi moratorium as per rbi ghazetted notification on 6th april, but i was granted moratorium for month of may which was of no use to me. Iihfl has just dropped a mail stating that emi moratorium has been confirmed for month of may and also they revised my home loan tenure from 296 months to 307 months (11 months emi increased), this 11 months extra emi thing was neither communicated from their end by call nor by any mail, so it was totally illegal to do so without taking customer consent on mail/written or by call.

So seeing their mail of moratorium granted on 3rd may i paid my may month emi in advance on 7th may as i don't want a moratorium for month of may which is increasing my 11 extra emi that really a big amount.

After doing so i tried many times to reach out to iihfl customer care, but no one picks the call, then i raised request for moratorium cancellation using mobile app, but they closed ticket without resolution and marking as resolved, then i reached out to one of the officer from iifl named prashant tiwari on whatsapp and requested him to please help me in cancellation of this emi moratorium as it was of no use, it's just increasing my too much burden of 11 emi, he directly rejected my request and said please go ahead and complain to rbi.

I hope i was able to explain the entire scenario in detail.
Requesting your help in this regard so i don't have to pay the extra 11 emi unnecessarily.

Looking forward for your kind reply.

Thanks & regards,
Neeraj sharma

Sir/madam
I have applied for home loan to purchase a new property in delhi and officer of iifl told me that interest rateis 9.5 % and so i applied for the same before national lock down. After this period iifl officials told me that your loan passed at the rate of 10.0 % and just after 2 days (27/05/2020) he told me that sir we are not able to provide you home loan with the rate of 10.0%. We are able to provide you a interest rate of 10.25%.
Sir/madam, kindly help me so that this type of non banking finance company do not cheat the customer. As rbi continuously decreasing the repo rate how can these types of companies increasing the interest rate and cheating the customer or providing false information. Please help me. Thank you very much for your kind support.

Dear sir.
I have trading account with indiainfoline with the name of naresh kumar with a count id eshnar74
. On 26th of may2020 u short sell icicibank 200 shares at rate of 292. Near about 3.20 pm at market trading hours i try to cover these stock but cant cover sir to some techntechnical problem in indiainfoline trading terminal. Then i call mr roop singh one of employee in your company to cover the short 200 shares of icici bank. But even mr roop singh cant cover these 200 shares sure to technical problem. Wich is trading at that time near about same price rs.292. Per share. Mr roop singh try his level best to cover these 200 share of icici bank with his combined effort of this back office team. He even try to get the cover even in extra time of ouction trading.in late night i get message from indiainfoline stated that due to technical issue. Today's (26/05/2020) intraday square off has not hot executed. Please check the position and contact your relationship manager.
Next day i call mr roop singhsingh ask me to cover the 200 share of icicibanks share at market price which is at that time is rs302 per share
Then i ask him why i book loss of rs 10 per share which is total loss of rd.2000. Then he give me number of his chandighar office to and call up their. My call was attend bye female and they say they will call me back in 10 minutes. But after 10 minutes i not get any call. Then i call up the same number ofchandigarh office abot 1p to 12 timesbut they not pick my phone and then later they swichoff the phone. This is very irreposible and wrong behaviours of the india indfoline back office staff of not attending my call.
Sir my request is that plz cover my shirt sell 200shares of icici bank that rate of 292. The closing rate of 26/95/2020. Since it is not my fault it is technical fault of india infoline which they confess is message send to me the same day.
I hope u will do the right justices and save my hard earn money.
In case i not get justice then with heavy heartedly u have to move ahead legaly to save my heardearned money.
Looking forward in hope of positive out come.

Thanks n regards
Naresh kumar
Client is eshnar74
Ph. No [protected], [protected]

Hi team

I have received confirmation from iifl to call in case i don't want to opt for a moratorium over an email on a said number given on the email.

However i have not made any such request or calls to the same number as i wished to opt for a moratorium given i work in immigration from a private sector which is in shut down due to the covid 19 situation worldwide.

However i am being repeatedly harrassed by the company for payment and even being threatened with legal actions.

Please assist me on the same

My loan account number is as follows: il10060826.

Also i have attached the screenshot of the email received highlighting the said point.

Regards
Anindya sengupta

Sir,
Il10072759

I have taken home loan from iifl home loan company for rs. 19, 67, 768/- it is to inform you that i was already paid processing/other charges fee of rs. 3540+12000= 15540/- through iifl company authorize agent of branch badlapur dist. Thane. The iifl company has again taken processing of rs. 8189/- which is dedicated from sanction my loan amount. So it is not good. Therefore you are requested to take necessary action and kindly refund me extra charges which is dedicated from my home loan amount. And also one other think is i had also requested iifl company that i have a term plan of rs 75, 00, 000 lakh of hdfc life company. They have not link with my home loan. However, i was told that i would have to take out rs. 67, 768 insurance policy from icici company. And the insurance amount has been deducted from my home loan.

This is for your kind information and necessary action at your end.

Il10072759
Pratap shinde
Mob. [protected]
Pratap. [protected]@gmail.com

Sir i worked in iifl almost 6.6 years, i left the organisation on 1st dec-19, almost 5.5 months over i left the organisation, still i do not received my relieve letter. I request you to give my relieve letter soon and do the needful.

Emp name : siddharaja r
Emp code : c121305
Branch : nelamangala (Karnataka)
Product : gold loan
Designation : branch manager

Sir,
Il10072759

I have taken home loan from iifl home loan company for rs. 1967768/- it is to inform you that i was already paid processing/other charges free of rs. 3540+12000= 15540/- to iifl brach badlapur dist. Thane. The iifl company has again taking processing of rs. 8189/- which is dedicated from my loan amount. So it is not good. Therefore you are requested to take necessary action and kindly refund me extra charges which is dedicated from my home loan amount.

This is for your kind information and necessary action.

Il10072759
Pratap shinde
Mob. [protected]
Pratap. [protected]@gmail.com

Dear iifl team,

I am already informed you that though mail, i am not interested in moratorium.

Kindly debit my emi.

Regards
Puneet kumar
[protected]
Account number-867129


Sent from my iphone

Begin forwarded message:

From: iifl home finance ltd
Date: 3 may 2020 at 5:19:45 pm ist
To: [protected]@gmail.com
Subject: moratorium confirmed on your iifl loan account no. 867129
Reply-to: iifl home finance ltd



Dear customer,

Greetings from iifl home finance ltd.!

We care for you and hope you are safe at home amidst these unsettling times.

We are pleased to inform you that your request for moratorium on your loan account no. 867129 is being processed and shall be effected for the month of may'20.

Please note that interest shall continue to accrue, on the outstanding amount of your loan amount during the moratorium period. Revised tentative terms of your loan account w. E. F june'2020 are as enclosed below:

Particular existing loan revised loan
Emi (Rs.) 32653 32653
Tenure (Months) 164 167
If you wish to switch to your original emi/tenure, you can make part payment by visisting to the nearest branch or online using quick pay.

If you have any further queries regarding moratorium and its implication, you may read our faqs.

We value your patronage and appreciate your confidence in us.

Warm regards,
Iifl home finance team

Hi,

Name: amit mishra
Home loan prospect no. Il10002939

This is amit mishra. I've a running home loan from last three year. The loan prospect no. Il10002939. I took this loan for 20 years at the rate of interest of 8.85%. I recently tried to check the remaining tenure, its showing 297 month which was 240 month earlier, and interest rate has increased from 8.85% to 9.85% without notifying me. So it mean i'll have to pay 57 more emi's and which will be around 16.5lac additional. This is really very unprofessional and i believe such behavior or cheating customer has to be stopped. Request you to please action on this immediately and revise my interest rare to previous. While repo has been consistently going down, why iifl has been increasing my interest rate. Please stop cheating customer to run long time in market. Thanks!

Re, sir
Please deduct my emi from my account, (As regular practice). Already amount lying on my account. So i request you, please collect your emi from my account. Do not disturbhaa my regular practice.
My lan account no, is 750301.
Purushottam p. Chaudhary, age 67 yrs (Sr. Citizen)
Sneha p, chaudhary age 64 yrs{ sr. Citizen}
Mob [protected]
Regard
P, p, chaudhary.

My name is renu rana, my gold loan a/c no is gl 9889290 & gl 9963797 which was auctioned in nov/ dec 2019. I gave a message from iifl about refund. I submit my accounts details on 10/02/20. But my refund amount of rs. 11289 is still pending. I regularly follow up with iifl indirapuram branch staff, but there is no satisfying answer till date.in these epidemic corona lockdown circumtances i need that much amount very urgent.
Therefore, i request to please help me to refund my post auction amount of rs. 11289/- as soon as possible.

I have asked byjus to foreclose my loan account, for which i requested to mr. Mayank (Of byjus). He gave me a no.-[protected]. I talked to the person concerned over this no. And found that he was mr. Parvez from byjus. He gave me a link for payment to clear the loan account. The amount for clearing the loan account was rs.11000/- (Equivalent to two emis of rs.5500/- each) payable for the month of april and may). I made the payment to byjus vide byjus transaction id[protected] through sbi transaction details [protected]igaikzlr. On 06.04.2020.
I got a confirmation (Form byjus) that the loan account has been fully paid up and that the same details have been entered in the system. I was happy to have paid up the loan at 1230 hrs. Of 06.04.2020.
But the same day on 06.04.2020 my s/b account got deducted by an amount equal to a month's emi, i. E. An emi for the month of april, worth rs.5500/- vide india infoline transaction id.-ach dr scbl[protected].
I was surprised and shocked to know that inspite of paying up the entire left over loan amount, i was deducted with an extra amount equal to one month's emi.
I spoke to mr. Mayank on the same matter but he did not take any interest to pursue my matter. I mailed him the entire context even. Sombody from the accounts department of byjus told me not to worry and that the extra amount deducted (If any) would be returned back into my s/b account by two weeks time.
I am surprised to see that, when the byjus people could see that i have cleared all the emis outstanding before the due date and foreclosed it, then how come its going to take such a long time to reconcile my refund settlement???
So, please, help me settling this issue and refund my extra deducted amount worth rs. 5500/- back into my s/b account please.
The entire context i am narrating pertain to shubhaangi sharma who got enrolled for byjus on may 2019 and my loan emis (12 emis) got started @ 5500/- since june 2019.
This, is for your kind information and action, please.

Yours sincerely,
Dr. J. K. Sharma
Commandant
Sashastra seema bal (Min. Of home affairs), gaya
Phone-[protected]/[protected]
[protected]@gmail.com/[protected]@rediffmail.com

Paste your text here :hi

I sachin kulakarni have taken a personal loan from nira finance

And everytime i pay the loan emi before due date

But now they are not providing me loan as they are saying cant apply for loan as have utilized my credit limit

But when i cleared my emi i got a credit limit of 3500/-

Hence i applied in the application

Also in their website there is nothing mentioned that there is a restrictions on applying as if you have a credit line can apply

You can check the website also

Look into the matter

I apply for loan in iifl in 2019 is company ke agent ne merse cheque lia tha 6500 rs ka aur bola tha ye cheque apko dena prega maine bola thk hei maine dedia maine usse pucha agar loan nhi pass hua toh cheque return ho jaega na amount woh bola haan toh maine bola thk hei par mera loan pass nhi hua aur usne merse alag se commissions bhi advance le lia tha is company ke employee ne bola apka loan mai 100% krwa dunga par hua nhi na isne meri commission wapsi di na mere cheque please mera help kijie
Loan sagar goel aur nikhil goel ke name we tha joint
Na isne mujhe koi documents die mere loan se related please help me mere sath fraud kedia 20000 ka is company ne please help me
Jo agent aaya tha uska naam
Ajay singh tha
Aur senior nikhil
Mera contact sirf ajay singh se hua hei aur kisi se nahi please mera amount mujhe interest samet wapsi krwaie request hei apse mere pass cheque ka proof hei
My contact number [protected]
[protected]

Sir. I have send k request for foreclosure on[protected] but till i have not received my foreclosure letter.. We are selling of flat.. My loan no 766431.. Second my registered email id [protected]@rediffmail.com but when i send mail regarding any queries they are saying it is not registered mail.. I had recd all mail regarding interest certificate or etc on my mail also plz update

Hii we took an vehicle loan of 14, 00, 000., loan number : [protected] unfortunately my father expired on vehicle due to accident.
The company told to give an death certificate to close the account
I had given that death certificate eight months back, but the clearance letter is not given till now
And there is no upadate to me what is happening,
There is no proper staff is here handle my query,
My contact number is [protected]
Vehicle no:ts07ue6791
Mail, :[protected]@gmail.com

My name is snehal hanumant more and i am a customer of iifl with a home loan account# 869443 which is currently running.

I have send a request iifl for foreclosure letter 11/2/2020 but not responding in till date.

I will also not pay the next emi in the month of. Please get me the letter asap.

Let me know if i can provide you any other information. You may reach me at

Respected sir/madam,
This is regarding my pmay status, it is almost more than a year now, i have raised the request in the month of july & sep 2019 but still not received my pmay subsidy till date. I am frustrated now. The iifl customer care team told me it is already submitted to nhb team but while checking the status in nhb site they are asking for the assessment/tracking number. Request you to kindly share the tracking number so that i can check with nhb team for further status check.

Awaiting for your positive revert at the earliest with nhb tracking number.

My name - sanjay udaynath panigrahi
My loan account number - 885368
Branch - mumbai (Vashi)
My mail id - sanjay. [protected]@yahoo.com

I purchased byjus product. It is not much applicable for my daughter. Facing financial loss in business so further payment of emi has become a big burden at present. Till now paid 55000/-
I am not asking any refund, stop my further emi burden and close my loan.
Spoke with byjus team and also with loan dept. No use from both the sides. What to do.

Hi,

Your company is running fraud business. You have given full persion to your employees to cheat customers to run your bussiness any how. I am cheated by your employee for insurance policy. While purchasing policy your employee yogesh khawale (Pune) told me multiple false benefits and upon policy receipt i did not received anything what he promissed. He took my policy paper by telling he will make all the correction in policy...