India Infoline Finance [IIFL] Complaints & Reviews

This complaint regards to pm aawas yojana which is pending in clss section-b from iifl from last 1 year. As i am approaching to iifl executives who is involved in my house loan account opening, but does not giving satisfactory answer. From last 1 year and i am not getting pm aawas yojana subsidy of my loan account il10035070.

This complaint intent is to take very strict action and give me satisfactory answer and process my pending subsidy as soon as possible. You can reach me on below contact no

[protected]

I have sent the application for change of rm to rm agra (Up) on 08.08.2019 and pod no.[protected], till now no action taken by my present rm mr. Shekhar mansukh. He had threaten me that you can not transfer the account to agra and also told me for rs. 2 lakes rupee for transfering the account to agra. I think he is the big boss of the iifl company. Please solve my problem.
Thanks

India Infoline Finance Limited Personal Loan

A/C Number : xxxx0142

A/C Status : 90-119 days past due sir india infoline finance my cibil reports overdue show kar raha hai twaipsite par overdue show kar raha hai credit mantri main loan liya time se paid kiya magar meri cibil reports main overdue show kar raha hai main pareshan hu main Abhi tak koi bhi Emi over due nhi aap please meri cibil thik kare thanks .
Naam chetan maheshwari
Mobail nob [protected]

I am holding your Home loan vide policy no. IL10013778 OF RS. 4380859/- I have paid the installments from 10/03/2018 and regular amount of installment of Rs. 44303/- has been paid till Feb-19 and after that your have fixed at Rs. 42306/-because you have received the PM relief of Rs. 182609/- . So i want to know that how i got this much amount not full amount. why the balance amount has not been sanctioned. and how you have made this amount like Rs.42306/-. kindly give or send me the details of amount date of issue of loan amount.

I have applied for personal loan for 3 lakhs and submitted the documents on 22nd august, 2019.
They asked me to pay as registration fee which is refundable rs. 1999/- - i paid on the same day. (22/08/2019) to the account number[protected], ifsc code: pytm0123456.
They sent me "welcome on board" letter from indialoanfinances.com (Unique no. Unirlf43que code =rlf473sh).
Then they sent me "india non judicial" e-stamp letter on 23rd august 2019. Asking me to pay consideration price rs. 20, 000. I paid the amount same day to the above same account number.
They told my file was in finance department.
On 24th they asked me to send my account details. I sent them and they sent me the nbfc rtgs onetime transfer application form which was signed by mr. Ashok verma (Senior manager). It says the date of transfer is on[protected].in that letter they mentioned bank charges of rs. 10000/- to be paid immediately. They gave me the account number[protected]. Account holder name is india loan. For paytm bank.
I paid that on 24th august, 2019.
They did not reply till 26th august, 2019 and told me that my file was in nbfc office. They will transfer the money by 3pm.
On 27th august 2019, they sent me nbfc no objection certificate duly signed by ajay vardhan (Senior advocate delhi finance) and asked me to pay rs. 5000/-. And amount refund date is on[protected].
I paid the amount to the account number[protected].
They asked my wife details i have sent them the documents.
On 28th august, 2019 they said money will be transfered till 4 pm
On 30th august, 2019 they said nbfc is on strike.
I waited till september 4
On september 4, 2019, they said mr. Divakar from nbfc would call me.
On 5th september, 2019 they sent me a message saying that transaction failed through rtgs mode of rs. 3, 35, 000.
Then again they asked me to pay security charges of rs. 10000/- for transfer of money. I paid to account number[protected].
There was no response till 16th september, 2019
On 17th september, 2019 there was call from roshni finance department head, from account team.
She asked about my other bank details. I gave her my iob details.
Again they asked me to pay 5500 immediately for the transfer of money.
I paid again to account number[protected] as charges.
Again they asked me to pay 5000 as commission amount to mr. Vimal baju das account number [protected] ifsc code airp0123456 i paid to him.
September 18th, they called me and said gst charges need to be paid. Amount is 6000/-. And i paid to the account number [protected] ifsc code airp0000001. Airtel paytm bank.
Same day he sent me the transaction details. India loan finances transfer failed due to security charges 10000/-. They said this is nbfc high command security. I paid to the account number [protected] on 19th september, 2019.
On 19th evening they told me they had done nift transaction and would be credited in 2 hours. On 20th september, 2019 they nift also got failed.
But they didnt not send me any receipt or mail.
On 21st september, 2019 they asked me again to pay 5500 for processing fee.
And they asked me to pay again as they will come and visit home and give cheque. For this, 5500 should be paid as visiting charges. I said i dont have enough money it can be deducted.
They rejected and told me if you want to cancel you can cancel. I said ok. And i requested them to return my money back. But for this i should pay cancellation charges. I told them to deduct and pay me back. They rejected and were threatening that i would not get any money back.
I request you to take necessary action on this fraudulent bank and request to return my money back asap.

Ph numbers from where they contacted me
[protected]
[protected]
[protected]
[protected]
[protected]

Dear iifl team
I have not single response regarding setisfication letter. If your trust with your employer why not again setisfication letter from me??? First time make me foolish by alpa thakkar and dishonestly signature by me.
I am setisfication with policy after my long struggle you had currection my right date of birth but not service from iifl because my complen solve only customer service and not concern solve till that alpa thakkar setisfication letter from me dishonestly and without trust full. If your trust with your employer why not take again setisfication letter from me because you can solve my complaint because you don't think good service from iifl other wise you help of customer. You forget i am your customer iifl dhanera branch and i know your employer service but you don't know what services from your iifl gold loan.
I am literal person i know what is right and what wrong. That day 27-8-19 unbelievable first time call from alpa thakkar regarding my policy after 13 days and ask me to coming to iifl dhanera branch and first time i went iifl and told me this is policy document and i am writing a letter that this is your policy reciced by me and sign in this letter but never asked me complen related questions. This time i am very very happy to watch my policy after hard straggly. And thanks to alpa thakkar than i see one letter writing by alpa thakkar and i read my name and my address and subject that this reciced policy by alpa thakkar than i am very happy i said no need to read all pages i trust you and your service and now i busy with my busy schedule and i have taken one photo of letter in my mobile and said i am getting very late and i will read this letter in my mobile in leter than i reach at my home i want to closed my complen on consumer complaints but i think once i check my policy again mistake my policy with wrong date of birth i already said you i can not accept any fault in my policy document. Than i dout created alpa thakkar and i was calling alpa thakkar regarding my wrong date of birth but alpa mem received my call and cut my call than my dout clear and i check screen sort of letter and read carefully than i realised what is game with me and dishonestly she wrote ' this is my mistake i couldn't reciced my policy after calling and i was not complen against iifl gold laon and alpa thakkar this is my mistake i accept.'
Than i realized is very very very bedly service from alpa thakkar and by mistake i signed in satisfaction letter on trust your employer. I regret now i can't trust in my future on iifl gold laon and alpa thakkar i already chek what kind of services from alpa medam. Now i can't little trust iifl gold loan and alpa thakkar.
I kindly request you do not closed my complen without my satisfaction letter
If your team trust your employer plz ask her to again reciced satisfaction letter from me.
If your team trust your employer that i am happy with iifl service why not satisfaction letter from me again. Because one mistake never again and never trust your employer
I know first time no one trust me my policy not reciced by me and not complen by me than i investigate than i knew my same name same village policy from alpa medam than again called your insurance department than belive me and taking seriously other wise??? You can concern with manger of iifl dhanera branch if i am happy with your service.
Now i again request you please investigate this real fact other wise i have many options to prove this satisfaction letter received by dishonestly and foolish me. And i will ask every person this type or service from iifl gold laon dhanera
Next time satisfaction letter will be write by me with my signature not your any iifl employer because i am literal person. I have to go banking ombudsman for disclose of real fact other wise you think i am foolish person.
Your policy holder
Bharat bhai chopabhai patel
Customer id no[protected]
All complen by myself other wise you take setisfication letter from me than i will closed my complen

Sitting in vijayawada working in iifl branch mr. Nagarjuna reginal managar [protected] very, very fraud mentality & telling customers giving details hyderabad office details 4th & 5th floor opp. Secreitarate generating bharati axa life insurance polocy in hyderabad. Offering one polocy 5 gold cons & 43' samsung colour tv.. One polocy generated in the month of mar'19. After mar'19 budget he qualified winner club also in iifl gone to rassai. After taking polocy mobile no. Blocking, not responding phones.in hderabad office also not responce. Very very big fraud mentality of employees working in this organisation. Last 6 month i have written so many mails to bharati axa general insurance company also. Iifl & bharati axa both company not responceble for emplyees frading & cheating. Nagarjuna still working in same organisation & generating polocies also.. Now also iam getting so many calls from vijayawada team. Don't entertane any phone calls regarding insurance polocies & gifts.

Dear krazybee,
I am kunal j chavan holding mobile no. [protected] and email id - [protected]@gmail.com. I just checked my experian and equifax credit scores at paisabazaar.com, where i found you have reported a fake update of my delayed payment for experian and equifax credit score whereas nothing such was found in my payment history. I have been a year long old customer of krazybee and nothing such was expected from you.
I request you a immediate update to experian & equifax that it was a fake update and dont destroy the life of students by doing these things and also i will have to update this things on social media websites like facebook, linkedin, twitter etc. And lodge complain in consumer forum.
Please dont play with my carrier as you have reduced my score to experian -625.
I have never ever delayed payment.
& i don't even know what iifl is and now it's showing i have outstanding fees, like seriously???

Please find attached:-
1) scores by experian and equifax from paisabazaar.com
2) fake update by krazybee (India infoline pvt ltd)

Please revert me with the update at the earliest you can, with the news of correct reporting to equifax (Even you cant see any such late payment that was 30-59 days pending) i never paid you late please have a glance.

I am receiving repeated calls from the above company frequently. Inspite of multiple requests as not to call, i am receiving calls and the team forces to listen to their policies even if we are notinterested. This is causing disturbance to my elderly parents. As i am using landline with no caller id, i am unable to trace the phone numbers.

Please address this at the earliest.

I had taken loans in krazybee registered mobile number [protected] registered mail I'd [protected]@gmail.com, I have repaid and closed all my loans on time long back only but recently when I checked my cibil score it's showing one loan is still active and it's in written-off stage consider this dispute and resolve as soon as possible it's effecting lot for my other loans, active stage and written-off documents are attached below.

Dear iifl
Plz download my attached file
Now i am fully aggressive with your employer alpa thakkar. I reject my policy document to alpa thakkar my date of birth wrong in this policy. Alpa thakkar tell me today 28-8-19, this is your policy plz sing in receipt and i had sign on letter but i don't know this is satisfaction letter. I don't write a satisfaction letter. This is my mistake i signed by me on behalf of wrong trust your employer alpa thakkar. This letter write by alpa thakkar not by me. Now i don't want to any policy from iifl. I will not accept policy document from courier. Please give me my money refund very urgent basis and policy give to your employer alpa thakkar. Now i don't need a any policy from iifl. I cannot trust iifl and iifl staff alpa thakkar in my dream. I am very disappointed this is policy done by alpa thakkar otherwise never go iifl gold loan dhanera.
All mail and social midia complen by me i am sending screen sort of complaint. I take all responsibility of complen this is send by me.
I don't know what is procedure for complen lodge so i help from rakesh parihar.
Your policy holder
My registration mobile [protected]
P/170000/01/2019/009912

I have an ongoing loan with IIFL since 11 months. During my initial discussion with your IIFL executive, I was promised for NIL foreclosure & Prepayment fee during loan approval discussion. I was not informed anything related to Swaraj.

I had received the Sanction letter from IIFL which I have accepted and there is nothing related to Foreclosure & Prepayment. I did not received the welcome kit from IIFL at the time of Loan Sanction, And now when I requested IIFL to provide the Foreclosure documents, they are saying the I have to pay 5% as foreclosure fee.

I really feel cheated regarding the change in T/C hence I would request you to look into this issue and update as promised.

I really wonder how a bank of such a reputation can do these kind of things to its customers.

IL10027524

Thanks!
Vijay Kumar

I had taken two loans from krazybee for which not a single payment was delayed and yet i see two more similar loans created by iifl with late payments which has ruined my credit score. I am attaching my credit score pdf for reference, please fix this issue as it is causing troubles for no mistake of my own.

One loan has been closed, while the other is still active. As you can notice, i had opened a krazy bee loan just one day before iifl loans were created in my account. I've paid my loans in full and on time to krazybee, please fix this. I have also mailed krazybee regarding this.

Dear sir
I have paid 2962/- for health insurance but i have not reciced a policy document.
I pay 2962/- to your employer alpa thakkar her employer code is c167869 and promis to your policy will be send to your address but i have not reciced any recipient and any documents releted insurance.
I have try to contact customer care than i get information my policy number but how can i belive this policy number is real as number code. I want to actual my policy document and policy card.
Name bharat bhai chopabhai patel
Address anapurgaadh

I want to close my personal loan sl1237874. I have called the customer service regularly for 10 days now for the closure letter and the final amount settlement so that i can close the loan but everyday they say they will provide the information by todayeod. I am frustrated and i dont want to pay any emis further if you do not want to close my loan. You can reach out to me on [protected] or email id santanu192. [protected]@gmail.com if you do want to get your money back.
Never ever take a loan from iifl. Worst customer service ever.

Dear iifl team
I have regularly email you regarding your employer alpa thakkar salary submit is modification by alpa thakkar and sign or stamp by her officer.
I have sent all documents regarding this fraud and i worked easy four your audit team bt your team not serious this cash although this guilty of your employer alpa thakkar who was cheat your company for better package and i had already 3 complen but not any response by your side. Do you want to any information more information please mail me.
Your faithfully
Balaji dhanera

Hello,

I have an existing home loan account with iifl since march, 17. On 17th june, 2019 i visited the local branch of iifl in sector - 22 chandigarh to make the part prepayment.

I met with ms. Gupreet and made the payment of rs. 11 lacs. While making the payment i was informed by iifl employees that 1% prepayment charges would be applicable to which i objected. Ms. Grupreet asked me to wait for a day before she will confirm the prepayment charges.

On 18th june, 2019 i got a call from ms. Confirmed where she confirmed as it's a commercial case i have to pay 1% prepayment charges to which i agreed.

On 25th june, 2019 money was credited to my loan account but when i checked my account statement by login to online portal i was surprised to see only rs. 1, 069, 310.74 were credited to my account while i paid rs. 11 lacs.

Since then i have called iifl office in chandigarh atleast 20 times and still the issue has been not resolved. Last month when i strictly asked ms. Gurpreet to provide the updates to which she replied "nobody from the main branch is replying to her email and so if i want i can file a complaint in consumer court".

Is this how you trained your employees and treat your customers?

This is not the first when i am frustrated with iifl services. From day one there is one issue or another. On numerous occasions iifl employees did fraudulence activities and even after complaining to their seniors no action was taken.

I am not going to tolerate it this time and if the additional money charged is not refunded, i will be filing a complaint in consumer court and rbi. Further delay would result in stop making of all future emi's until the issue is resolved.

I have attached the screenshot of my loan account statement which shows how much money was credited to my account along with the screenshot taken from iifl official website which proves that prepayment penalty can not be charged more than 1%.

I look forward to the early resolution for the same. Will wait for a week before filing the complaint.

You can contact me at [protected].

Thanks for looking in to this matter on a serious note.

Regards,
Vivek haritwal

I want to withdraw from this package as my daughter is unable to understand by this app.

My receipt no
Is tnl[protected]
Dated 15.04.2019

Please refund rs 9000 plus 4250x3 = 21750.
Please take back tab given to us.
Regards

Byjus id deducting emi of app every month automatically through iifl.
When contacted iifl, they say talk to byjus & when contacting byjus they say contact iifl.
Finally byjus says it will be deducted automatically you can not stop it.
No imtimation by byjus excutive about auto debit.
No byjus is denying to stop payment.
Please help.
Byjus no.:
[protected]
[protected]
Iifl no.
[protected]
[protected]
It is a cheating by byjus that auto debit is done without intimation to customer.

Dear iifl team
I want to share some confidential information regarding fraud and i have sent my contact number without protection bt i can't contact you. I did many mail you [protected]@indiainfoline.com bt not responce by side you.
I kindly request you only one time contact me i have a legal documents and evidence regarding fraud salary slip submit by your employer alpa thakkar. I know your team audit dmcb bank but your team going for dmcb met whom person involve in this fraud and stamp and sign on salary slip print web page.. Who person already knows thaw how to escape this fraud and safe bank reputation. And he is already known your team audit bank bt your team not contact me.. All person know this city who work in bank this salary slip modification by staff bt your iifl team audit only unnassasry repot and i have a actual report.
My mobile [protected]

Dear iifl team
I am sure that your audit team not properly audit of alpa thakkar and this team talk to dmcb bank with also support her for protect dmcb and its reputation. One time call me i can prove this audit repot is wrong
My mobile number is [protected] without protection plz call me ya your mobile number send me
I know this was fraud by alpa thakkar and support by staff who is also involve in this