India Infoline Finance [IIFL] Complaints & Reviews

I'm prashant durgaprasad singh, i have applied for the home loan to iifl thane maharashtra, for which i have paid the processing fees also, after all verification the bank person mr. Ranjeet jaswant singh have given me the soft sanction letter of loan on 03/04/19, then after a month when i started followup for the cheque, after a month, the above person told me that now you do the agreement with the flat owner and submit it to the bank then...

Dear iifl team
I have regularly email you regarding your employer alpa thakkar salary submit is modification by alpa thakkar and sign or stamp by her officer.
I have sent all documents regarding this fraud and i worked easy four your audit team bt your team not serious this cash although this guilty of your employer alpa thakkar who was cheat your company for better package and i had already 3 complen but not any response by your side. Do you want to any information more information please mail me.
Your faithfully
Balaji dhanera

Hello,

I have an existing home loan account with iifl since march, 17. On 17th june, 2019 i visited the local branch of iifl in sector - 22 chandigarh to make the part prepayment.

I met with ms. Gupreet and made the payment of rs. 11 lacs. While making the payment i was informed by iifl employees that 1% prepayment charges would be applicable to which i objected. Ms. Grupreet asked me to wait for a day before she will confirm the prepayment charges.

On 18th june, 2019 i got a call from ms. Confirmed where she confirmed as it's a commercial case i have to pay 1% prepayment charges to which i agreed.

On 25th june, 2019 money was credited to my loan account but when i checked my account statement by login to online portal i was surprised to see only rs. 1, 069, 310.74 were credited to my account while i paid rs. 11 lacs.

Since then i have called iifl office in chandigarh atleast 20 times and still the issue has been not resolved. Last month when i strictly asked ms. Gurpreet to provide the updates to which she replied "nobody from the main branch is replying to her email and so if i want i can file a complaint in consumer court".

Is this how you trained your employees and treat your customers?

This is not the first when i am frustrated with iifl services. From day one there is one issue or another. On numerous occasions iifl employees did fraudulence activities and even after complaining to their seniors no action was taken.

I am not going to tolerate it this time and if the additional money charged is not refunded, i will be filing a complaint in consumer court and rbi. Further delay would result in stop making of all future emi's until the issue is resolved.

I have attached the screenshot of my loan account statement which shows how much money was credited to my account along with the screenshot taken from iifl official website which proves that prepayment penalty can not be charged more than 1%.

I look forward to the early resolution for the same. Will wait for a week before filing the complaint.

You can contact me at [protected].

Thanks for looking in to this matter on a serious note.

Regards,
Vivek haritwal

I want to withdraw from this package as my daughter is unable to understand by this app.

My receipt no
Is tnl[protected]
Dated 15.04.2019

Please refund rs 9000 plus 4250x3 = 21750.
Please take back tab given to us.
Regards

Byjus id deducting emi of app every month automatically through iifl.
When contacted iifl, they say talk to byjus & when contacting byjus they say contact iifl.
Finally byjus says it will be deducted automatically you can not stop it.
No imtimation by byjus excutive about auto debit.
No byjus is denying to stop payment.
Please help.
Byjus no.:
[protected]
[protected]
Iifl no.
[protected]
[protected]
It is a cheating by byjus that auto debit is done without intimation to customer.

I asked for a no due certificate at the iifl dibrugarh branch. But they did not responded well and the manager behaved very rudely with me. As a consumer i am very disappointed. My loan a/c no. Gl7250581 & gl7302929 which were already repaid on 17/06/2017. Please arrange me the same. Due to non receipt of it my home is kept in hold. Please treat the matter as urgent one....

Dear iifl team
I want to share some confidential information regarding fraud and i have sent my contact number without protection bt i can't contact you. I did many mail you [protected]@indiainfoline.com bt not responce by side you.
I kindly request you only one time contact me i have a legal documents and evidence regarding fraud salary slip submit by your employer alpa thakkar. I know your team audit dmcb bank but your team going for dmcb met whom person involve in this fraud and stamp and sign on salary slip print web page.. Who person already knows thaw how to escape this fraud and safe bank reputation. And he is already known your team audit bank bt your team not contact me.. All person know this city who work in bank this salary slip modification by staff bt your iifl team audit only unnassasry repot and i have a actual report.
My mobile [protected]

Dear iifl team
I am sure that your audit team not properly audit of alpa thakkar and this team talk to dmcb bank with also support her for protect dmcb and its reputation. One time call me i can prove this audit repot is wrong
My mobile number is [protected] without protection plz call me ya your mobile number send me
I know this was fraud by alpa thakkar and support by staff who is also involve in this

Hello,
My name is amandeep and i have a running homeloan with iifl (Branch-sec 22 chandigarh) from 9 oct 2017. I took a loan of amount 12, 67000/- from iifl. Initially they were giving the payments on time but now they are refusing to make a payment to my builder & saying that we dont have money to giving you. Every month on 10th interest emi is getting debit from my account. The pending amount is 2, 50, 000/-. And because of this i am unable to make a registry of my flat. And i gave the docs for top-up loan and mr arun who is employee at iifl chandigarh branch took cheque of amount 3540 from me for processing of loan. But they dint process and now they are not giving back my processing fee cheque from last 5 month. I am very much harrased from them. Kindly help me.

Submit salary slip by alpa thakkar is fraud with original stamp for joing iifl for better salary than dmcb bank. She's gross salary only 9600 with a contact basis without confirmation. Iifl vigilance can check with salary statement with dmcb bank. And action against alpa thakkar for joining and more salary her benifit. And talk badly with customers.

From,
Rakesh sharma
M - [protected]
The indian consumer complaint forum
Subject: complain against india infoline finance limited (The local managers of race cource circle, vadodara branch) to not releasing vehicle after payment of due emis and asking for a bribe of 50000 to release vehicle
Based on above subjects, i rakesh sharma has power of vehicle no. Gj09 for wich the loan is going on with iifl. Vehicle owner has given me all powers of vehicles. After taking power of vehicle i have started to pay current installments.
Bank has seazed my vehicle overdue to balance emis due. For the conclusion i went to the bank and bank has demanded 1.6 lac to release the vehicle. I have paid the same on 17.07.2019. Bank has released vehicle release order. After paying the same the bank persons are asking for bribe of 50000 to release the vehicle. And threatening to hold the vehicle release if we are failed to pay bribe amount. Banks persons are torchering us not to give vehicle possession. Hear i have attached vehicle order release copy.
I request you to support to release my vehicle immediately and protect all customers from paying bribe

Dear Customer, We have received payment of INR 590.00 against your Loan No SL1240991 on 18/02/2019 12:24:30 PM.It has been credited to loan account -IIFL. Dear Customer,
Greetings from IIFL!

This is with reference to your query raised on social medial pertaining to closure of Loan account number SL1240991.

We would like to inform that the account is still active since there are pending dues.
Please find the Balance details of Rs 734/-payable as on date for closure of your account.

Prospect no SL1240991
Balance Principal 142.88
BPI 0.90
Cheque Default charges 590.00
Total dues 733.88

Further, please find the bank details for your reference.
RTGS details:

Beneficiary Account Number

9900325SL1240991

Beneficiary Name :

INDIA INFOLINE FINANCE LIMITED - COLLECTION ACCOUNT

My loan account no sl1240991 name parveen grewal. Last six month my one installment /ecs bounce and i had made all the payments which is due against bounce charges but they are last six month every month demanding bounce amount with extra charges and all the time giving me messages and emails for payments. My loan already closed in may month but noc not given by bank side and all the mentally torture me by sending me these type of nonsense mail
And also my cibil affect because of this reason i had already return atleast 30 mail and too much calls their customer care but my issue not resolved. They every time demanding me bounce charges and late payment fee etc.

My LOAN ACCOUNT IS GL10250183 Kadam kua, Branch patna बिना कोई notice ऑर पेपर advertisement के कैसे मेरा Gold Auction कर दिया वो भी अपने मनमाने Rate update कर दिया application pe अभी current value के हिसाब से मेरा Gold का price 35000 है ऑर वो 17500 setteled कर दिया बिना कोई massage या notice के मतलब एक बार Customer फस गया तो वो उसके बाप का माल हो गया कोई नियम कानुन नही है जान बुझ के जल्दीबाजी मे gold बेच दो ताकी costumer कुछ सोचे समझे तब तक बेच के बोल दो की 40% ऑर 50% पर बिक गया आखिर कैसे Auction होता है इतना Corruption तो सायद ही किसी dipertement मे होगा

Dear iifl,

I am dharmesh malluvalasa and my personal loan number is sl1052146 and on 10th june, 2019, i had made payment for foreclosure of amount 1, 20, 200/- and it is july 1, 2019 till now i haven't received foreclosure letter from your end and i had been calling your team every day they only say it is not yet updated in your system and i had made an excess amount of 11, 800/- and haven't received my amount back, so please refund my excess amount and close my personal loan at earliest, i am really fed-up with your poor response and the way iifl team works.

I had an home loan account 743338 with iifl. I have been charged for two days extra on balance transfer. Your documents says 3 days extra and your local office guys charged me three working days (Saturday and sunday) extra. My bt took place on 12th and they asked me to pay till 17th. Besides this due to non communication between your local branch and main branch, my checque was put to clear twice on 15th and 18th. I need you to pay me cheque bounce charges as well. Please update me on the status of documents as more than 18 days have passed since my bt took place

Dear,
I m ur customer since last 1 year n i have got home loan from iifl, but this june month i didnt pay my emi on time so ur employee ask me again n again regarding pay emi, i say to him please cooperate n support me for some days n i committed for pay emi till 30th june. But ur employee irretate me, n came to my home address doing misbehave, he say to my family n my landlord, neighbour about my emi, i never face this type of behave in my life,
I would like to complaint to company employe mr rajeev ([protected]) for misbehave nature with my family, i m not satisfied to company person n i warn to iifl please no body come to my home address regarding any type of issue, if they want action please go to legal way. I m very disappointed with iifl indore team.

Regards...
Ram mani tiwari
Indore
[protected]

Trade account with 5Paisa capital .user ID 55284327. Traded on 14th June 2019 for sell Online 4 shares of Infosys held in my demat account with 5 Paisa, which was purchased on 18th march under settlement no.2019054(Trade[protected]. However this company on 18th June auctioned to buy 4 shares of Infosys instead of debiting from demat account for the settlement of sell trade on 14th June 2019. Mails sent to support or compliance or anyone will be responded with ticket number since this system oriented. After that no personnel will attend to your query. You can phone but will be of no use since he will inform that he has taken up with back end team. But there is no back end or front end in this company to work and respond. Have taken up with NSE but seeing their bureaucratic way of registration of complaint wonder whether they will bother at all.In short one should be careful when you trade with this Broker who has no service when any query is sought.

Dear sir/mam,

I had apply for home loan from IIFL anjar - kutch on february - 2019

my house is in under construction and contractor needs money, i have full filled all documentation before two month ago but still date not received any payment

due to delay of payment contractor has stopper construction.

I have been going to Anjar - 370 110 (Kutch, Gujarat) Branch office for inquiring of cheque for the past 20 days but frequent single answer is given to me "DO DIN ME CHEQUE AA JAYEGA" But when will two days come ?

Why does Anjar branch harass us like this, I do not understand, Where is my mistake ?

My humble request to you please made my home loan payment and take immediate action on priority basis and I HOPE YOU WILL BE TAKEN POSITIVE ACTION.

Awaiting your response.

Thanks & Regards
Virjibhai Devjibhai Prajapati (Nathani)

Dear Sir/Madam,

Plz help

IIFL has freezed my trading account and it is now un operational, however there is nothing wrong from my side. I requested them for some modification in my a/c but again and again were rejecting my valid documents, and not changed my old communication address even after providing the valid, bank authorised, attested documents

Spoken to my RM Ms Naina Kadam once and she assured me for a solution but till nothing has changed. Its been 2 months now and IIFL is not even refunding my money nor allowing me to operate my trading a/c.

IIFL RM Desk Representative, Mr. Vishal dtd.12/06/2019 (5 PM onwards), also acknowledge that they have my all valid id proof documents along with bank attested application form in original but I am still waiting for an update and resolution of my problem.

I am almost daily calling them, sending emails to cs[at]iifl.com, Nodalofficer[a]iifl.com, pno[a]iifl.com, but their emails are rejecting by server/ Email failure although these are the emails they have mentioned on their official websites for customer grievances

please help

Thanks
Anil Arora
[protected]

In the context of your interim order against loan no. SL973829 you are requested to release the lien mark on an urgent basis. which have been marked by you for aforesaid loan a/c no.
Due to demonetization and other economical changes our area of business like Outdoor advertising is very badly affected .For this reason we are unable to served your emi timely. Now we are surviving and expecting a steady growth in this current financial year. Already we are servicing emi s regularly from last month and that has been continued.

At this stage we are seeking your kind co operation so we can run our business smoothly .

Regards