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India Infoline Finance [IIFL] Complaints & Reviews

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Updated: Oct 1, 2025
Complaints 1382
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1055
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India Infoline Finance [IIFL] reviews & complaints page 32

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S
Shashank971
from Ratlam, Madhya Pradesh
Feb 28, 2019
Resolved
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Resolved

Address: Koliyari, Dhamtari, Chhattisgarh, 493778

Mhanadi advisory group c. G. And subadvidor iifl nsme yashwant sonkar / mukesh war sonkar from koliyari, dhamtari, chhattisgarh take investment by people of dhamtari area and since 3 years don't returning invested amount back. So please help me
It's concern about life of many people s.
May be they are fraud showing duplicate iifl subadvisor certificates.
I have no idea how to contact iifl to inform this fraud about 90 crores.
Apr 8, 2019
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We at IIFL are committed to highest ethical standards and governance. We believe in Fairness, Integrity and Transparency. You can always trust IIFL. Request you to DM your login ID or contact details, so that with us so that our senior officials to assist you immediately.

Further, you can call us on Customer Service No.[protected] or mark us a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns. The line are open between 8.30 AM to 9.00 PM from Monday to Friday and from 10 AM to 4 PM on Saturdays as per our Business days.

Team IIFL.
I have never applied for IIFL home loan, so why have you raised inquiry for my credit score? The amount was 1, 00, 00, 000 INR, and result is a big change in my credit score. Who gave you authority to do that? I have never applied it, still it shows in my account.
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    N
    Naveen Gururaj
    from Bengaluru, Karnataka
    Feb 27, 2019
    Resolved
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    Hi this is naveen gururaj from bangalore i have applied for a home loan in our bank through agent called ravi shankar and your employee called sachin. I applyed for 1800000 /- they asked me for commission carriers 2% that is 36 thousand i gave 25 through cash and 12 thousand by cheque number 219433 condition was to present the cheque after the loan. They ask me the other cheque for the bank servies 9440 cheque number 219434 they told me that it i’ll present after legal and eligibility check but they presented before the process without informing me and it is passed now my loan is not approving and now they r not refunding any any amount and documents
    Now he is asking more money to approve the loan so i am getting cheated by your agent and employee i am asking for the refund amount they not responding or pick the calls my money is lost and i gave complaints the employee team leader called manjunath but he is not responding and asking for the proof of cash 25 thousand so pls i am not getting any justice here for me so i request u to take serious action on this otherwise u bank i’ll get bad name in future from money cheaters and i hoop u i’ll help the customer to get my money back the my cheque’s and once again i hoop that bank is for the customer not for the cheaters who is looting the money from the customer, pls pls pls pls pls pls pls help the ur customer and try to take best employee to bank to serve the people. I hoop for best thanking you...
    Mar 31, 2019
    Complaint marked as Resolved 
    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
    Verified Support
    Feb 28, 2019
    India Infoline Finance [IIFL] Customer Care's response
    Dear Mr. Naveen Gururaj,

    We believe in Fairness, Integrity and Transparency. You can always trust IIFL. Request you to DM your account details or contact details, so that we can raise your concerns to our senior officials to assist you immediately.

    Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

    Regards,
    Team IIFL.
    The above mentioned RM BHASKAR RAMAM is not suitable for his role or position. His not limit when need always wrong gudided
    Sir
    I am not for your Finance any loans. But my pan card cridit score your finance activat. This problam resolve your IIFL
    ay.vijaykumar ay.vijaykumar's reply, Mar 10, 2019
    I am not for your finace any other loans. But your finance activate my cridit score. So your resolve my problams.
    Hello Amit here I have loan account with u closed all accounts paid amount but still show in cibil that account iffect my cibil scores plz remove those accounts
    Dhankher Ch Amit's reply, Mar 12, 2019
    Hello Amit here I have loan account with u closed all accounts paid amount but still show in cibil that account iffect my cibil scores plz remove those accounts
    I am applied loan amount 20000.for my studyies .but u r ajent called me eligible 200000. And they asking me you paid u r processing fees after 30 minutes amount credited u r account .but still he cheated me .he wants extra 10000.and iam paid rupees 5800 it's my fees amount .so pls refund plzz plzzz plzzz my amount
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      K
      Kaushik Teraiya
      from Nashik, Maharashtra
      Feb 26, 2019
      Resolved
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      Resolved

      Address: NIKOL, Ahmedabad, Gujarat, 382350

      I am looking for file case in consumer court against india info line finance limited who have cheated me in home loan subsidy part.
      I have complaint 2 time never good response.
      Couple time receive ticket no. But issue still pending.

      1)

      Dear kaushik jaysukhbhai teraiya,

      We appreciate your patience and cooperation.

      Thank you for being a valued customer of iifl home loans

      You are receiving this email in response to your service no.84301 dated

      12/26/2018 12:47 pm. We would like to inform that your request has been placed with the concerned department and will be resolved soon.

      Regards,

      Iifl home loans

      2)

      Dear kaushik jaysukhbhai teraiya,

      We appreciate your patience and cooperation.

      Thank you for being a valued customer of iifl home loans

      You are receiving this email in response to your service no.150325 dated

      02/26/2019 10:14 am. We would like to inform that your request has been placed with the concerned department and will be resolved soon.

      Contact me
      Kaushik
      [protected]
      Mar 30, 2019
      Complaint marked as Resolved 
      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
      Verified Support
      Feb 27, 2019
      India Infoline Finance [IIFL] Customer Care's response
      Dear Mr. Kaushik Teraiya,

      We have raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

      Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

      Team IIFL.
      Verified Support
      Feb 27, 2019
      India Infoline Finance [IIFL] Customer Care's response
      Dear Mr. Kaushik Teraiya,

      We have replied your query via E-Mail dated 27th Feb'19. We request you to check the same and in case of any issues do write back to us.

      Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

      Regards,
      Team IIFL.
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        S
        Samir Kabare
        from Mumbai, Maharashtra
        Feb 26, 2019
        Resolved
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        Resolved

        Address: C/402, AYODHYA DARSHAN CHS RAJAJI ROAD OPP SAI BABA TEMPLE, Thane, Maharashtra, 421201

        This is complaint against iifl and paysense. Their collection team missing the permission that is allowed by me to access my contact from mobile. Your exevutive called me and other people and abusdd them on mother & daughter. If this platform really help people then pls stop all stupid things and take some actions against those #. Myfriends continues recd call from [protected], [protected], [protected], [protected] and [protected].
        Mar 31, 2019
        Complaint marked as Resolved 
        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
        Verified Support
        Feb 27, 2019
        India Infoline Finance [IIFL] Customer Care's response
        Dear Mr. Samir Kabare,

        We at IIFL are committed to highest ethical standards and governance. It is highly unlikely that a IIFL staffer would have done this. We would urge you to give further details as (Loan account number, phone number) so that we can raise your concerns to our senior officials to assist you immediately.

        Team IIFL
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          M
          MOHANRAJ RAJAGOUNDER
          from Hosur, Tamil Nadu
          Feb 23, 2019
          Resolved
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          Resolved

          Address: Hosur, Krishnagiri, Tamil Nadu, 653109

          Dear sir
          Our loan no is sl970705 due to some business loss we could not able pay your loan last two months. I was explained about the situation and i need some time for payment. Your collection agent mr. Gopi is try to enter in to house and abusing my wife which is not acceptable if any thing happen to me or my family iifl is soul responsible.

          Regards
          Mohanraj
          [protected]
          Mar 30, 2019
          Complaint marked as Resolved 
          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
          Verified Support
          Feb 25, 2019
          India Infoline Finance [IIFL] Customer Care's response
          Dear Customer,

          We have raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

          Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

          Team IIFL.
          Verified Support
          Feb 25, 2019
          India Infoline Finance [IIFL] Customer Care's response
          Dear Customer,

          We have replied your query via E-Mail dated 25th Feb'19. We request you to check the same and in case of any issues do write back to us.

          Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

          Regards,
          Team IIFL.
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            J
            Janmejay Nayak
            from Mumbai, Maharashtra
            Feb 22, 2019
            Resolved
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            Resolved

            Address: SHOP NO-4 CECELIA SAGAR JB NAGAR, WIRLESS ROAD, NEAR GOAL HOSPITAL ANDERI E, Mumbai City, Maharashtra, 400059

            2017 we took loan from IIFL against card swipe machine through petpooja in 2018 October my loan is closed but last 1 months I'm getting call and email from IIFL that loan is not closed because 162 rupees but according to me we pay per day 952 how come 162 pending .

            After I'm got so many call they said loan amount is increase now I've to pay 952 then they send link . After I received link I paid that 952 rupees and I asked for (NOC) but now I'm getting same email and call from them and they try to do blackmailing not provide me Noc .. down my civil score

            Kindly help me on this .
            Here's 2nd time payments receipt and email screen shot

            janmejay nayak
            [protected]
            Mar 29, 2019
            Complaint marked as Resolved 
            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
            Verified Support
            Feb 25, 2019
            India Infoline Finance [IIFL] Customer Care's response
            Dear Customer,

            We request you to DM ur account Details so that we can raise your concerns to our senior officials to assist u immediately.

            Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

            Team IIFL.
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              R
              ram1946
              from Mumbai, Maharashtra
              Feb 21, 2019
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 400089

              Website 5paisa.com. Based on a referral i opened an trading account with 5 paisa capital recently account 52833860. My experience with this company is bad from service point of view. This company issues only service tokens though their established system but the personnel cannot be moved to do anything. On a recent critcal reaquest for cml copy the company has issed only ticket nos:1955459, 1963522, 1964714 etc. Such an important issue the company keeps mum for unknown reason.
              Mar 1, 2019
              Complaint marked as Resolved 
              resolved. satisfied with quick action.
              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
              Verified Support
              Feb 21, 2019
              India Infoline Finance [IIFL] Customer Care's response
              Dear Customer,

              We are known for our exceptional attention in detail to all our clients & Employees. Your relationship means a lot to us. We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

              Further for any assistance in future you can call our Customer Service on [protected] or mark a mail on [protected]@5paisa.com from your registered E-Mail ID for your concerns.

              Regards,
              Team IIFL.
              Feb 21, 2019
              Updated by ram1946
              After the Posting, i was contacted and informed that document is being sent today. Thanks
              Verified Support
              Feb 22, 2019
              India Infoline Finance [IIFL] Customer Care's response
              Dear Customer,

              We hope that you have received a call from our officials & the same has been addressed in detailed about your concerns.

              Further for any assistance in future you can call our Customer Service on [protected] or mark a mail on [protected]@5paisa.com from your registered E-Mail ID for your concerns.

              Regards,
              Team IIFL.
              Mar 01, 2019
              Updated by ram1946
              Yeas. all done to my satisfaction.Thanks
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                S
                suryaanand28
                from Coimbatore, Tamil Nadu
                Feb 20, 2019
                Resolved
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                Resolved

                I have opted loan with paysense and i was paying the emi's without fail and i got subsequent loans too, from the past month i have issues paying it back due to personal problems and the same has to told to them via whats app and email but still the recovery agents is calling my contacts and abusing them in hindi, english and tamil. Telling them that i have given their numbers to them for reference and telling them i have availed more than 2 lakhs loan which i have not, they are also calling them un time which is after 9.30 pm and threatening them. This created me a huge mental pressure so i was unable to concentrate in my work and also i am having underlying health conditions thats the reason my emi is delayed, they are torturing by calling my contacts and i too have issues with my phone which is switching off often so they think that i am ignoring their calls. As per rbi they are not suppose to call me after 8 pm but they are calling my contacts after 9.30 and speaking abusive language, please look into this. Thank you.
                Mar 26, 2019
                Complaint marked as Resolved 
                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                Verified Support
                Feb 22, 2019
                India Infoline Finance [IIFL] Customer Care's response
                Dear Mr. Surya Anand,

                We at IIFL are committed to highest ethical standards and governance. It is highly unlikely that a IIFL staffer would have done this. We would urge you to give further details as ( Loan account number, phone number) so that we can raise your concerns to our senior officials to assist you immediately.

                Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

                Team IIFL
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                  K
                  K shiv Kumar
                  from Coimbatore, Tamil Nadu
                  Feb 20, 2019
                  Resolved
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                  Resolved

                  Address: 500039

                  Hi dis shiv kumar from hyderbad am your commercial vehicle costumer... My vehicle number is ts 30 t 0873.. I all rady paid my monthly pament 62, 231 dis is auto debited.. On 5th february... So on 15th i got a massage from iifl nd my bank my pament is fail the charges is 590..590 its two time debited from my bank

                  . So please return back my payment rs 1, 180
                  Feb 24, 2019
                  Complaint marked as Resolved 
                  Hi dis shiv kumar from hyderbad am your commercial vehicle costumer... My vehicle number is ts 30 t 0873.. I all rady paid my monthly pament 62, 231 dis is auto debited.. On 5th february... So on 15th i got a massage from iifl nd my bank my pament is fail the charges is 590..590 its two time debited from my bank . So please return back my payment rs 1, 180 My cell number 9676786755 Am
                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                  Feb 20, 2019
                  Updated by K shiv Kumar
                  Hi dis shiv Kumar from HYDERBAD am your commercial vehicle costumer ...my vehicle number is TS 30 T 0873.. I ALL RADY PAID MY MONTHLY PAMENT 62, 231 DIS IS AUTO DEBITED..ON 5TH FEBRUARY ...SO ON 15TH I GOT A MASSAGE FROM IIFL ND MY BANK MY PAMENT IS FAIL THE CHARGES IS 590 ..590 ITS TWO TIME DEBITED FROM MY BANK

                  .so please return back my payment Rs 1, 180
                  Verified Support
                  Feb 22, 2019
                  India Infoline Finance [IIFL] Customer Care's response
                  Dear Mr . K shiv Kumar,

                  We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                  Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                  Team IIFL.
                  Feb 22, 2019
                  Updated by K shiv Kumar
                  I didn't get my money back
                  Verified Support
                  Feb 23, 2019
                  India Infoline Finance [IIFL] Customer Care's response
                  Dear Mr . K shiv Kumar,

                  We sincerely regret if any inconvenience caused to you, Your relationship means a lot to us. Requesting you to share your Loan A/C no. & contacts no.

                  Further, you can call us on Customer Service No. [protected] / [protected] or mark us a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

                  Team IIFL.
                  Feb 24, 2019
                  Updated by K shiv Kumar
                  Hi dis shiv kumar from hyderbad am your commercial vehicle costumer... My vehicle number is ts 30 t 0873.. I all rady paid my monthly pament 62, 231 dis is auto debited.. On 5th february... So on 15th i got a massage from iifl nd my bank my pament is fail the charges is 590..590 its two time debited from my bank

                  . So please return back my payment rs 1, 180
                  My cell number [protected]
                  Am attaching my bank statement..so u can check

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                    S
                    Selvakumar Arumugam
                    from Salem, Tamil Nadu
                    Feb 20, 2019
                    Resolved
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                    Address: Mumbai City, Maharashtra

                    I am using demate account from iifl since last march 2018. My login id - selvakua. At the time of opening through online they guide me to submit poa. But my poa is rejected. After 8 months when i tried to sell units of shares unable to do because poa is not submitted. Immediately i sent poa through speed post. But my poa is rejected due to signature differ. Then one person from iifl called me and requested to send poa again with self attested pan copy. I sent poa again. But again my poa is rejected. I approached rm at customer care and he instructed me to send change of signature form from bank with poa. I did same as he instructed me. But again my poa is rejected. Till today i sent poa 6 times. All poa is rejected due to signature differ or e - stamp issues. Worst customer service.. They didn't bother about customer. Very frustrating experience. I want to close my demate account because of this issue. Is any other way to shift my demate account from iifl to another demate account?
                    Mar 26, 2019
                    Complaint marked as Resolved 
                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 20, 2019
                    India Infoline Finance [IIFL] Customer Care's response
                    Dear Selvakumar A,

                    We are known for our exceptional attention in detail to all our clients & Employees. Your relationship means a lot to us. We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

                    Further for any assistance in future you can call our Customer Service on[protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

                    Regards,
                    Team IIFL.
                    Verified Support
                    Feb 21, 2019
                    India Infoline Finance [IIFL] Customer Care's response
                    Dear Mr. Selvakumar A,

                    We hope that you have received a call from our officials & the same has been addressed in detailed about your concerns.

                    Further for any assistance in future you can call our Customer Service on[protected] or mark a mail on [protected]@iifl.com from your registered E-Mail ID for your concerns.

                    Team IIFL.
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                      M
                      moruravi
                      from Hyderabad, Telangana
                      Feb 15, 2019
                      Resolved
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                      Resolved

                      Dear Sir,
                      As per schedule my home loan EMI due was on 5th of every month. But this month on February 5th only 781/- RS was debited from my account out of 22897. I raised request regarding this issue. My ticket number is 127116. Till date my issue was not resolved. I contacted their executive also but no one resolved this issue. Yesterday[protected] their executive called and asked me to pay the remaining amount 22116 through online. I did but showing an amount of 808.13 as penalty charges.
                      Their was no mistake from my side I have enough amount in my account. And also out of 22897 they taken only 781 through ECS. How they take partial amount through ECS as it was electronic process.

                      I am asking IIFL to resolve my issue as early as possible and also to waive off my penalty charges because problem was with your system only not with me.
                      My loan account number was 811489
                      Mar 21, 2019
                      Complaint marked as Resolved 
                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 18, 2019
                      India Infoline Finance [IIFL] Customer Care's response
                      Dear Customer,

                      We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                      Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                      Team IIFL.
                      Verified Support
                      Feb 18, 2019
                      India Infoline Finance [IIFL] Customer Care's response
                      Dear Customer,

                      We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns.

                      Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

                      Regards,
                      Team IIFL.
                      Feb 19, 2019
                      Updated by moruravi
                      They just listened my concern and told to escalate to higher authority. Waiting for their call or response.
                      Aug 14, 2020
                      Updated by moruravi
                      Finally I changed my home loan bank to SBI
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                        A
                        anamika56
                        from Mumbai, Maharashtra
                        Feb 15, 2019
                        Resolved
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                        Resolved

                        Address: Panipat, Haryana

                        Dear sir .
                        I am existing employee of your company.
                        I am from panipat sanoli road branch in Iifl
                        I want to get the resign and give the resign to iifl of 1 Nov 2018. But my bm sir give me immediate resign and also give me clearance certificate.and am tell to serve the notice period but he refuse me and give me clearance certificate
                        And now am after 3 month I call to him and mail to hr for my noc then he tell me that you paid 15000 rs
                        Dear sir firstly they refuse Me to serve the notice period.and now he demand money.
                        Dear sir if they give me clearance certificate then why I pay .
                        We all know that meaning of clearance certificate is all clear from my side
                        Sir I attached my clearing certificate
                        Please sir provide My noc pls
                        I have proof with clearing certificate
                        Name Ekta
                        Mar 25, 2019
                        Complaint marked as Resolved 
                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 18, 2019
                        India Infoline Finance [IIFL] Customer Care's response
                        Dear Ekta,

                        We request you to share your Employee code, contact details and preferred time to talk(if any) in private message so that we can raise your concerns to our senior officials to assist you immediately.

                        Further, for any query u can call us on[protected] or mail on [protected]@iifl.com.

                        Team IIFL.
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                          J
                          jaiprakash agrawal
                          from Jodhpur, Rajasthan
                          Feb 13, 2019
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan, 302006

                          Hi!

                          This is to inform you that i availed a home loan from your company with loan account no 856104 from the month of september 2018. As per your records and the statement provided by your institution my first installment of loan amount indian rupees 1, 72, 840 has been released on dated 15 november 2018. Second installment was released on 20th december 2018 for indian rupees 1, 60, 920. And third installment of indian rupees 3, 21, 840 has been released on 21st january 2019.
                          I want to grab your attention that the second installment released from your institution has not yet been credited to my builders account, but i am being charged interest for the amount of rs 1, 60, 920 since 20th december 2018. I have attached my account statement with the builder for your reference.
                          I have personally discussed all the matter to your personnel mr. Shubham agarwal (+91-[protected]) at jaipur office.
                          I request you to reverse/credit the extra interest to my account paid by me for the installment which have not been released yet to my builders account (I. E. Indian rupees 1, 60, 920) and correct my loan account statement by removing the entry.
                          Kindly look into the matter and do the needful.
                          Hope for a favourable response. Please feel free to contact me in case of any discrepancy.

                          Regards,
                          Jai prakash agarwal
                          +91-[protected]
                          +91-[protected]
                          Mar 18, 2019
                          Complaint marked as Resolved 
                          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 14, 2019
                          India Infoline Finance [IIFL] Customer Care's response
                          Dear Customer,

                          We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                          Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                          Team IIFL.
                          Verified Support
                          Feb 14, 2019
                          India Infoline Finance [IIFL] Customer Care's response
                          Dear Customer,

                          We hope that you have received a call from our officials & the same has been addressed in detailed about your concerns.

                          Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                          Team IIFL.
                          I paid my cash payment for mediclaim insurance in 2016 they didn't given my any proof please help me how it return to me thanks.
                          Pramila pawar's reply, Feb 14, 2019
                          I paid my cash payment for mediclaim insurance in 2016 they didn't given my any proof please help me how it return to me thanks.
                          Pramila pawar's reply, Feb 14, 2019
                          I payment with cash but they did'nt given me any proof about that so please help me.thans.
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                            V
                            Vishnukant Chouhan
                            from Indore, Madhya Pradesh
                            Feb 10, 2019
                            Resolved
                            Report
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                            Resolved

                            Address: Dewas, Madhya Pradesh, 455001

                            Dear sir,
                            Requested you to reduce the interest rate of home loan as the rbi not only lowered its key lending rate by 25 basis points (Bps) to 6.25 per cent but also turned accommodative. Sbi already point to cut the interest rate.. Almost every alternative month you raise your interest rate & while asking the reason you robert that even sbi has increase the rate now rbi & sbi both cut down the rates so request to you kindly cut your rate also... Dont hide any thing from us regarding same..
                            Mar 17, 2019
                            Complaint marked as Resolved 
                            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 11, 2019
                            India Infoline Finance [IIFL] Customer Care's response
                            Dear Customer,

                            We believe in Fairness, Integrity and Transparency. You can always trust IIFL. Requesting you to share your Loan A/C no. or contacts no. so that we can raise your concerns to our senior officials to assist you immediately.

                            Further for any query u can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

                            Regards,
                            Team IIFL.
                            Feb 11, 2019
                            Updated by Vishnukant Chouhan
                            Til january 2019 i paid 15, 260 as pre emi but as you can see in attached pic my subsidy already received on 01/02/2019 but still you deducted 15740 in february 2019.. This is seems different way of earn money by customer... When my subsidy came then my pre emi installment should be less but you increase it... Please go through the attached pic & clarify on it. My loan account number is il10012809
                            Feb 11, 2019
                            Updated by Vishnukant Chouhan
                            My loan account number is 10012809 & my contact number is [protected]
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                              R
                              rkumarssi
                              from Samastipur, Bihar
                              Feb 6, 2019
                              Resolved
                              Report
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                              Resolved

                              Address: Ranchi, Jharkhand, 834001

                              Subject: application for immediate action regarding gold loan fraud.

                              Ref: gl5789397

                              Sir,

                              This is with reference to the gold loan fraud done by the company with me. I raj kumar want to inform you that even after making various efforts from my side, in order to get this matter resolved out of the court, all my efforts have been proved useless. Recently as the last resort, i visited the ranchi branch of iifl gold loans, where i met the branch manager who assured me that the matter would get resolved in two months time and i will receive compensation from the company, also gave me receiving on the copy of emails sent by me to the company. But now it has been three months from that day of meeting and there is still no response from the company for resolving the matter.

                              Being the company at fault, my credit score has got damaged, i am facing further loss of credit and my reputation has suffered a lot. I am facing serious mental and physical stress.

                              All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

                              Otherwise, i would be forced to take legal action against the company and its officials for mental and physical harassment, defamation, fraud that has come to me due to this company.

                              For your kind attention i am once again inclosing the entire matter below:

                              “with reference to the above mentioned subject i raj kumar residing in ranchi, jharkhand, became loan holder at iifl ranchi gopal complex branch on 30/11/2015 for rs.2, 25, 199 after pledging gold items.

                              On 28/05/2016 when i visited your branch for loan repayment and releasing the pledged items, the packet was brought to us and opened. And to our surprise the bangle was missing from the packet. To this, when asked, the branch manager informed us about scam at the branch by the previous branch manager along with some employees. He also said that enquiry and verification are going on the scam and our bangle will be restored to us shortly.

                              Further, he suggested us to make part payment and get other items released, but since the packet will be empty after part release, they kept 2 studds with the bank. The bank also said that i will not be charged interest for the balance loan.

                              Even after all these efforts i get calls for repayment of loan and interest, although there is no information about the missing bangle. I also received notice for loan recall and pre sale (Attached) from head office. It means that the scam and other matter were not informed to head office.

                              All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

                              Emails, letters that i have sent to the company till now.

                              · i had mailed this application on your email id ([protected]@indiainfoline.com & [protected]@indiainfoline.com) on 2nd november’2016 and in return mail came to us with reference no. 01932744 & 01932741, it stated that your customer executive will contact us within 3 days but i didn’t get any such response.

                              · posted letters dated 18th november 2018 to iifl mumbai office, kolkata office, ranchi office.

                              · again mailed on 2nd september 2018 to [protected]@iifl.com, [protected]@iifl.com, [protected]@iifl.com and this mail was received by the branch manager at iifl ranchi branch.

                              With regards

                              Raj kumar

                              Mob: [protected]
                              Mar 11, 2019
                              Complaint marked as Resolved 
                              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 07, 2019
                              India Infoline Finance [IIFL] Customer Care's response
                              Dear Customer,

                              We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                              Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                              Team IIFL.
                              Verified Support
                              Feb 07, 2019
                              India Infoline Finance [IIFL] Customer Care's response
                              Dear Customer,

                              We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

                              Further you can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

                              Regards,
                              Team IIFL.
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                                A
                                Avnish@Kumar
                                from Boisar, Maharashtra
                                Feb 6, 2019
                                Report
                                Copy

                                Address: Thane, Maharashtra, 401501

                                Il10011753
                                Mob-[protected]

                                You all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style.

                                Reminder -77you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And chan
                                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                Feb 07, 2019
                                Updated by Avnish@Kumar
                                IL10011753
                                Mob-[protected]

                                Really i am very bore from your cheapest & poor service each and every
                                person want to escape from his duty & responsibility.
                                *IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.*
                                *So i want a letter from your side that you have sanctioned the loan
                                under PMAY scheme.*

                                Note- Rakhi & Ajay Please look in to the matter*
                                May i know why you both on silent
                                mode...??????????????????????*
                                open your eyes . Why are u sleeping..????????????????????????*
                                Why are you all making the JOKE of IIFL company
                                Feb 07, 2019
                                Updated by Avnish@Kumar
                                Rakhi Narain

                                1:03 PM (3 hours ago)

                                to Reach, me
                                Dear Mr. Kumar,

                                We write with reference to the CLSS subsidy not received complaint.

                                We would like to inform that your case was on hold due to want of mandatory documents required for availing CLSS benefit.

                                We have a process in place where we inform customer about discrepancy in documents. Accordingly, we have sent SMS to customers including you.

                                You would appreciate the fact that IIFL HFL is duly checking the claims before sending to the CNA and your case has also crossed the same stage.

                                At one hand, we are ensuring that the subsidy is provided to eligible customer only and on the other hand we are endeavouring to provide subsidy to eligible customers.

                                We would take the opportunity to inform that we have responded to your legal notice stating that your case is ready to be sent to the CNA. As per the process, we cannot file a CLSS claim till the time earlier claim is credited by CNA and adjusted by PLI in beneficiary account.

                                You are requested to wait for 60 working days (approx)

                                We humbly request you not to misuse the social mediaband refrain from making derogatory, unacceptable statements.

                                Warm regards,

                                Rakhi Narain

                                Head - Customer service | Home loans

                                www.iiflhomeloans.com

                                FacebookTwitterlinkedinappstore

                                Warm regards,

                                Rakhi Narain

                                Head - Customer service | Home loans

                                |IP :669748 | Direct- +[protected]

                                www.iiflhomeloans.com

                                FacebookTwitterlinkedinappstore


                                Avnish Kumar

                                1:33 PM (2 hours ago)

                                to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal, rakhi.narain, Reach
                                Rakhi Ji,
                                Have you awaked ??????????

                                I am listening this story from ten months, as on date the file in your home ( in IIIFFFLLL)
                                Our Prime Minister will not come at your home to give the subsidy amount, there is also process. I just want to know why it took around 11 months only for apply???????????????????????,

                                What document was required from my side?????????
                                Once again you are telling the lie, no single document is required from my side,
                                there is no any system in IIIIFFFFLLLL, no one know how to do the work.

                                Tell what docs was required from me and why it is 11 months delay to apply ?????????????

                                Reply ASAP
                                Avnish Kumar

                                1:37 PM (2 hours ago)
                                you all only telling the story, no doing the job properly, all are telling the lie since May-18
                                Avnish Kumar

                                1:40 PM (2 hours ago)
                                This matter should go to your company's chairman, He will come to know what type of service you are giving to the customer, He is paying the salary to you all f
                                Avnish Kumar

                                1:58 PM (2 hours ago)
                                You all telling the lie since ten months, and now you are saying, that not use social media, You can not stop me for using the social media, At least peoples
                                Avnish Kumar

                                2:05 PM (2 hours ago)
                                Reply on priority basis,
                                Avnish Kumar

                                2:42 PM (1 hour ago)
                                Reply...????????????????????????????
                                Avnish Kumar

                                2:53 PM (1 hour ago)

                                to Rakhi, Reach, Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal
                                Rakhi Ji,

                                Again, have you gone on sleeping and silent mode...??????????
                                Reply
                                Feb 09, 2019
                                Updated by Avnish@Kumar
                                Avnish Kumar

                                Thu, Feb 7, 1:33 PM (2 days ago)

                                to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal, rakhi.narain, Reach
                                Rakhi Ji,
                                Have you awaked ??????????

                                I am listening this story from ten months, as on date the file in your home ( in IIIFFFLLL)
                                Our Prime Minister will not come at your home to give the subsidy amount, there is also process. I just want to know why it took around 11 months only for apply???????????????????????,

                                What document was required from my side?????????
                                Once again you are telling the lie, no single document is required from my side,
                                there is no any system in IIIIFFFFLLLL, no one know how to do the work.

                                Tell what docs was required from me and why it is 11 months delay to apply ?????????????

                                Reply ASAP
                                Avnish Kumar

                                Thu, Feb 7, 1:37 PM (2 days ago)
                                you all only telling the story, no doing the job properly, all are telling the lie since May-18
                                Avnish Kumar

                                Thu, Feb 7, 1:40 PM (2 days ago)
                                This matter should go to your company's chairman, He will come to know what type of service you are giving to the customer, He is paying the salary to you all f
                                Avnish Kumar

                                Thu, Feb 7, 1:58 PM (2 days ago)
                                You all telling the lie since ten months, and now you are saying, that not use social media, You can not stop me for using the social media, At least peoples
                                Avnish Kumar

                                Thu, Feb 7, 2:05 PM (2 days ago)
                                Reply on priority basis,
                                Avnish Kumar

                                Thu, Feb 7, 2:42 PM (2 days ago)
                                Reply...????????????????????????????
                                Avnish Kumar

                                Thu, Feb 7, 2:53 PM (2 days ago)
                                Rakhi Ji, Again, have you gone on sleeping and silent mode...?????????? Reply
                                Avnish Kumar

                                Thu, Feb 7, 6:41 PM (2 days ago)

                                to Rakhi, Reach, Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal
                                Rakhi ji,
                                Feb 09, 2019
                                Updated by Avnish@Kumar
                                Why your sincere team is failed to apply for PMAY in 11 months...??????????????

                                Kindly give the reply
                                Why your sincere team is failed to apply for PMAY in 11 months...??????????????

                                Kindly give the reply
                                Why your sincere team is failed to apply for PMAY in 11 months...??????????????

                                Kindly give the reply
                                Why your sincere team is failed to apply for PMAY in 11 months...??????????????

                                Kindly give the reply
                                Why your sincere team is failed to apply for PMAY in 11 months...??????????????

                                Kindly give the reply
                                Feb 10, 2019
                                Updated by Avnish@Kumar
                                Il10011753
                                Mob- [protected]

                                I am asking only one question since Aug-18, why you are unable to apply for PMAY?????

                                You all don't feel shame, what type of work you are doing? Discuss all point with company's M. D. And change the working style.

                                Reminder -77 you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style
                                Feb 11, 2019
                                Updated by Avnish@Kumar
                                Il10011753
                                Mob-[protected]

                                Why your sincere team is failed to apply for PMAY in 11 months????????????

                                what type of work you are doing? Discuss all point with company's m. D. And change the working style.

                                Reminder -77 you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D.

                                Mr. Nirmal Kindly give the reply as earlier as possible, your team is unable to give the reply.
                                I am asking this question from last six months . why you all are not giving the reply
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                                  V
                                  Vishnukant Chouhan
                                  from Indore, Madhya Pradesh
                                  Feb 4, 2019
                                  Resolved
                                  Report
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                                  Resolved

                                  Address: Dewas, Madhya Pradesh, 455001

                                  Kindly reply on query as I can see I am being ignored for last 6 month regarding my query.
                                  I discussed with Mr. Dharmendra who arranged my loan but he is not having any answer.
                                  When I asked Mr. Navin, who is relationship manager at Dewas, he also seems ignoring me..
                                  It seems I made a huge mistake by taking loan from IIFL.
                                  Requested you to kindly resolve my query ASAP. Kindly provide me my subsidy status as I am not getting any information on same. My Loan Account No. IL10012809.
                                  Mar 12, 2019
                                  Complaint marked as Resolved 
                                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 06, 2019
                                  India Infoline Finance [IIFL] Customer Care's response
                                  Dear Customer,

                                  We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                                  Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                  Team IIFL.
                                  Verified Support
                                  Feb 07, 2019
                                  India Infoline Finance [IIFL] Customer Care's response
                                  Dear Customer,

                                  We have replied your query via E-Mail dated 7th Feb'19. We request you to check the same and in case of any issues do write back to us.

                                  Further for any query u can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

                                  Team IIFL
                                  Helpful
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                                    A
                                    Avnish@Kumar
                                    from Boisar, Maharashtra
                                    Feb 4, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Thane, Maharashtra, 401501

                                    A/c - il10011753
                                    Mob-[protected]

                                    To sandeep, raju, saurabh, akshay, bhushan, shashank, mohammed, rakhi. Narain, ajay. Jaiswal, no, reach
                                    Reminder -76

                                    Really i am very bore from your cheapest & poor service each and every
                                    Person want to escape from his duty & responsibility.
                                    *iifl have not provided any documents and not mention in the sanction letter that you are providing the loan under pmay scheme.*
                                    *so i want a letter from your side that you have sanctioned the loan
                                    Under pmay scheme.*

                                    Note - rakhi & ajay please look in to the matter*
                                    May i know why you both on silent
                                    Mode...???*
                                    Open your eyes. Why are u sleeping..???*
                                    Why u all are making a joke of iiffll
                                    Avnish kumar

                                    9:54 am (2 minutes ago)

                                    To sandeep, raju, saurabh, akshay, bhushan, shashank, mohammed, rakhi. Narain, ajay. Jaiswal, no, reach
                                    You all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style.

                                    Reminder -77
                                    Mar 9, 2019
                                    Complaint marked as Resolved 
                                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 06, 2019
                                    India Infoline Finance [IIFL] Customer Care's response
                                    Dear Customer,

                                    We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                                    Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                    Team IIFL.
                                    Feb 06, 2019
                                    Updated by Avnish@Kumar
                                    You all have gone made . Kindly go in hospital and take medicines
                                    Feb 06, 2019
                                    Updated by Avnish@Kumar
                                    why you all making the joke of IIIFFFLLLLL
                                    Feb 06, 2019
                                    Updated by Avnish@Kumar
                                    You all are fool
                                    Feb 06, 2019
                                    Updated by Avnish@Kumar
                                    you all are fraud only tell lie
                                    Feb 06, 2019
                                    Updated by Avnish@Kumar
                                    IIFL is a chor fraud company
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                                      S
                                      Saranya02
                                      Jan 29, 2019
                                      Resolved
                                      Report
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                                      Resolved

                                      Address: 600100

                                      I have taken a Merchant loan from IIFL a year back and since i closed the business i have opted a one time settlement and paid the said amount. i was even given a settlement letter from IIFL for the agreed amount paid. But its been almost 6 months now my Cibil shows still there is an outstanding. It should reflect as settled.
                                      I spoke to Mr. Rajsekar ([protected]) from IIFL who gave this letter and collected the money from me on this. He said the concern person left the job and because of that the settlement details was not updated to Mumbai office he says. This was a very irresponsible response. Am hereby escalating to you people to please address this immediately since my Loans are getting rejected due to IIFL reflection on CIBIL saying its not cleared. Please help me on this and i have all the proofs for payment done via online. Please refer the Settlement letter attached along with CIBIL Screenshot.

                                      Regards,
                                      Saranya
                                      Mar 7, 2019
                                      Complaint marked as Resolved 
                                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 30, 2019
                                      India Infoline Finance [IIFL] Customer Care's response
                                      Dear Customer,

                                      We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                                      Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                      Team IIFL.
                                      Verified Support
                                      Feb 04, 2019
                                      India Infoline Finance [IIFL] Customer Care's response
                                      Dear Customer,

                                      We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

                                      Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                      Regards,
                                      Team IIFL.
                                      Even though after giving all the proofs and continious follow ups with customer care my issue is still not resolved. I dono what else reason IIFL is waiting to take action on this issue. I been repeatedly saying my loans are getting rejected because you havent updated my records in cibil as settled. Am sick asking you people and i dono whats the use of complaining in this website. Even this website doesnt took any action so far. All fake here.. My next esclation will be to CM cell asking to close this fake Bank who dont maintain any records and no professionalism with their customers.
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                                        A
                                        Avnish@Kumar
                                        from Boisar, Maharashtra
                                        Jan 25, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Thane, Maharashtra, 401501

                                        Un educated persons bhi good work kar lete hai but IIIFFFLL team toh haram ka kha rahi hai, think about your company and MD
                                        10011753
                                        Mob-[protected]
                                        Ii dont have any call from iiifffllll
                                        Sab chor log hai iiiiffffllll mai
                                        Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of raju tiwari i am writing to you.
                                        Iifl have not provided any documents and not mention in the sanction letter that you are providing the loan under pmay scheme.

                                        So i want a letter from your side that you have sanctioned the loan under pmay scheme.
                                        Note - rakhi & ajay please look in to the matter
                                        May i know why you both on silent mode...???
                                        Open your eyes. Why are u sleeping..???

                                        On wed, jan 16, 2019 at 10:47 am avnish kumar wrote:

                                        Reminder -72

                                        Tum Sab Lakir ke fakir ho ek hi Story bata rahe ho,
                                        I am asking why you hve not apply for PMAY in 9 months ?????????????????????????????????????????
                                        Mar 9, 2019
                                        Complaint marked as Resolved 
                                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                        Jan 27, 2019
                                        Updated by Avnish@Kumar
                                        A/c No-IL10011753
                                        Mob-[protected]

                                        1) Mr. Sanjay Dwedi
                                        I coordinate with this guy many time, he told me that, The financial condition is not goog of N.H.B bank, so subsidy payment is delay. He never checked in system that what is the status and why it is delay, after 4-5 months i called in costumer care than i knew that IIFL team have not applied still for subsidy.
                                        2) Sandeep Joshi - He is very great employee of IIFL he told me today that subsidy payment is delay due to government process. I have a audio recording of Mr. Sandeep Joshi conversation.

                                        3) Miss Sunita ( Customer care executive) - I called in customer care on 26-11-18 at 10 am., she commit me that you will get a reply via email within 3 days with reason that why it is pending, but i have not received any email and information from the IIFL Team.

                                        Please give me the reply of following points-

                                        1) How much time it take to apply for the same ????
                                        2) Why IIFL Team is failed to only apply for subsidy ???
                                        3) If due to any reason the Government make any changes in this subsidy plan and suppose i do not get subsidy amount due to delayed in apply for subsidy, then who will be responsible for that...?????
                                        4) Why will i extra pay because of your great team ???????
                                        5) Why this process took 6-7 months..??????

                                        I request you to, please provide me correct information about the above points.
                                        Jan 28, 2019
                                        Updated by Avnish@Kumar
                                        A/C - IL10011753
                                        MOB-[protected]

                                        Avnish Kumar

                                        12:13 PM (4 hours ago)

                                        to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, rakhi.narain, ajay.jaiswal, no, reach
                                        REMINDER -75

                                        Really i am very bore from your cheapest & poor service each and every
                                        person want to escape from his duty & responsibility.
                                        *IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.*
                                        *So i want a letter from your side that you have sanctioned the loan
                                        under PMAY scheme.*

                                        Note- Rakhi & Ajay Please look in to the matter*
                                        May i know why you both on silent
                                        mode...??????????????????????*
                                        open your eyes . Why are u sleeping..????????????????????????*
                                        Why are you all making the JOKE of IIFL company
                                        Verified Support
                                        Feb 06, 2019
                                        India Infoline Finance [IIFL] Customer Care's response
                                        Dear Customer,

                                        We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                                        Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                        Team IIFL.
                                        Verified Support
                                        Feb 06, 2019
                                        India Infoline Finance [IIFL] Customer Care's response
                                        Dear Customer,

                                        We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

                                        Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

                                        Team IIFL.
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