India Infoline Finance [IIFL] Complaints & Reviews

Hi I am Bharat. I got a call from one of the IIFL member Regarding the opening of account. I was Interested and sent them all the Bank Details and proofs required to open the Account.
Its been 1 week and they keep saying some or the other reason but the Account Is'nt Active till now. I keep calling Customer Care and I keep getting Calls to my Number From IIFL saying it will be done today but everyday its the same story,

I have changed 2 Agents for opening the account but Both of them are in the same way, they gave me their another private number and when i called them as my IIFL account is not activated still, she said, she is outside and she will call me back, after a while when i tried calling her back she Switched off her mobile ([protected]) How can we even do Business like this. I am loosing Interest Just for Opening an Account if you do like this and its taking this much of time.

Very Bad Customer Service (they say it will be done today at any cost but its not active till now.)

I applied through online for demat account on 15/05/2018 and i paid amount of rs 750 through online.
I got mail from iifl conforming of my account activation.
Online trading account id venu1712 for few days it worked. But suddenly it showing
Your trail period completed.
I complaint to customer service center, still they said "we dont have any id with venu1712.
Even i talk to relationship manager, still i didnt get any reply from him and iifl

On 3-4may 2018 i received a call from (Sivani) iifl for opening a trading account.
She told me to send document like, pan card, bank statement, adhaar card from whatsapp, i sent her those details. I also made a payment of rupees 750 + 200 margin = 950 rupees, she sends me a client id dipraj97 and password.
She told me to change the pass. A few days later i contact her because the trading account has no bank details and the 200 rupee margin not showing.
But no answer, i also send an email at customergrievances
@indiainfoline.com but no answer. Now it 27/05/2018 still waiting but no answer.

I want 950 rupee refund.

(After all this i open a zerodha trading account, no problem has occurred)

I received pathetic customer service from iifl.

Refund my 950 rupees

This is with reference to my father, s (Client no. Dcbam123) iifl account which he had opened in 2012. Being a senior citizen he is not a heavy trader instead just does it as a hobby.in 2016 (Sept/oct), when i was out of town, a iifl staff visited my home & explained to my father about a certain plan which my father completely misunderstood and also misheard as he has some hearing problems due to old age. Within a week of the discussion, the iifl staff deducted rs 1 lac from my father, s iifl trading account before a final confirmation. On my return home, i tried to inquire about the same but the person tried to avoid my phone calls. Finally when we got deeper into it, iifl told us that they had taken rs 1 lac as brokerage charges as per some scheme and that it will help us while trading by minimising the brokerage charges.in contrast that rs.1lac is not reflecting anywhere in trading meaning that my father was simply cheated. Hence now we are seeking refund of the same amount which was deducted from his iifl account without a final confirmation from my father who completely misheard & misunderstood the matter due to his old age. Iifl is turning deaf ear on this issue but since the amount is high we cannot just let it go and want our refund at the earliest.

Hi,

My Name is Ghige Rahul,

I take Loan from Paysense 21000 Rs, Paysense Lender is IIFL.

One payment happen Late Due to Third Party issue & Paysense App Issue.

Everything is cleared already, Then why My Name Appear in CIBIL Score that Payment is Late.

Please remove My Name From CIBIL, I am facing issue any other Loan Due to My CIBIL Score showing on Late Payment in IIFL.

Below is my Details :

Name : Ghige Rahul Sakharam
PAN : AQZPG4817C

Thanks & Regards,
Rahul Ghige

Sir,

I am from hyderabad and im iihfl customer i would like to complaint against the executive from hyderabad, dsnr branch name ajay & venkat rao.

They have taken 1, 60, 000/- rupees from me to sanction the housing loan and for top up everything. Now they changed their words after receiving the money from me and not helping me in anyway. I request you plz take action against them. This is my email id:- [protected]@gmail.com.

Please help me and do needfull to me.

Regards
Kbk.

Based on my experience, i wanted to leave this complaint for india infoline for their unprofessional activities shown even to new customers beginning to do business with them. Either this company is fraud or its deliberately employed people are fraud.

1. When contacted for investment purpose about few months before in dec, their staff named rahul (Rahul. [protected]@iifl.com/+91-[protected]) called me and spoke to me about various offers if i put this much amount, that much amount etc. Knowing already the cases of such frauds and fake promises, i asked him to drop a mail in written format first so that i can have proof. Like i assumed the fraudness, he didnt send any mail as i asked him. After few days, i tried to give a call back to his office number and it was not reaching. After few days, he again called me and first i enquired about why his number is not reachable and why he didnt send the mail as asked. He was giving all excuses as he doesnt have access to mail, he cannot send mail, his number wont take incoming calls etc. By this we can easily understand he is fraud.

2. I left the above case for few months. Again he called me in may and speaking again with all soft words with all offers. Again i asked him to put in written format. He didnt do again. Irritated by this, i dropped a mail to his id which he shared during first time just to prove that he is not fraud. But i got a mail with failure message as his mail is disabled as attached. With which, we can easily understand iifl is fraud.

3. Not tolerating this nonsense after wasting so much my time on this twice, i dropped a mail to all their other concerned teams ([protected]@indiainfoline.com, [protected]@indiainfoline.com, [protected]@iifl.in) which communicated with me before that rahul person called. As you see the attached screenshot of the mail, there is no response from them also. This clearly states that the entire iifl is fraud and they must be appointing frauds like rahul to suck money out o[censored]s illegally.

My Iifl ID is FEDYEZ20. I want to close my account. I am trying to close for last 2 months. But rejecting my application for closure and transfer with reason name differ. But I have checked in both the place name is same(Yezdan Akhtar). Still rejecting my application. Called RM so many time. Everytime he is replying he will mail me some application form. Still waiting. No mail received. Fed up with the situation. I am paying unnecessary charges for my account.

Hello,

I have been receiving multiple calls, even thrice a day, from iifl (India infoline) on my bsnl landline. It has become a nuisance especially for my elderly parents who have to walk up to the landline several times at odd hours.
Following are phone numbers from which i am receiving these calls:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I tried calling back the above numbers but they don't work. Please suggest what to do.

Thank you.

Dear sir, I am a chartered accountant and I have applied home loan and and totally document submitted I.e ITR, Form 16, payslip, bank statement, Aadhar, Pan, computation and paid Rupee for stamp paper & exp. and also paid rs. 1180 cheque amt clear but my home loan sanction swaraj home and cheet 2 days . I have not sign sanction letter and not refund my sign document. And totally one month time wasted your marketing person Regards, Suraj Prakash and cheat another customer same day.

My name is subhash giri and from last 16 month i am paying interest of 11% which is too high rate of interest to indiainfoline housing finance limited. I want to settle my amt from iifl, i tried many times from last 3 month to approach iifl to provide my foreclosure amount and certificate of list of document i provided them but they are least bother about customer holder request..
I emailed from my registered email id and number of my. Still no action are been taken frm iifl. I guess have they lost all my original document? Customer care r so rude they don't know how to talk with people. I am even surprise how they are charging 5% of your principal amt extra for foreclosure? Its my request to iifl head plz stop playing with your customer or else like me all people will logout your finance company..
Regards,
Subhash chandra giri

I sreerama murthy pedada, i am the one of the co - obligant of my brother loan, loan account number 1029, i want to fore closer of our loan and i want to waiver of the penal charges and cheque bounce charges of our loan account. So many times i am mail this problem please send loan fore closer letter in local branch dwarakanagar visakhapatnam kindly close this loan in this week please reply me as early as possible
april 25th
the subject line contains 04255308 reference number
regards
p sreerama murthy

Dear iifl team,
I have sent all required documents with sign and details as on 18/04/2018 and
I have deposited rs.500/- on recommendation of mr. Bhupendra sahu (Mob. No.[protected], [protected]) however, my demat and trading account not shows any balance in trading account and mr. Bhupendra sahu and his manager promise to solve same issue within 24 hrs as on 03/05/2018 now this sales representative not responding.

Reg. Mobile no. [protected]
Id : kirpraka
Please help
Do the needful

My name is prince rajput. Dear sir i have homeloan from iifl. And my sister has also from this is homeloan. We want to redeemed to property insurance from loan A/C.we also give complain to our loan agent Mr sameer upadhyay. We also sent the mail on [protected]@iihfl departments in march but no one given me reply. Your Branch manager of head office Ahmedabad Gauravbhai who is said i will not help you... You can go...
Dear sir i want to continue to home but i can't afford to property insurance so please check my details and redeemed to my policy...

Some month ago, i received call from iifl for becoming mutual fund distributor and earn commission. I have provided my document for the same. Then after a month, i received a welcome mail which contain my user code and contact details for my relationship manager. I have called many times to connect to relationship manager but he is not replying over call or mail. I have sent many mails to iifl customer care and also raised grievance against him but didn't received any mails from iifl or relationship manager. I have attached screen shot for welcome mail from iifl

I am nilanjana roy and i have availed a loan from iifl in march to consolidate all my credit cards and loans with different back to sort my finance. This is basically a balance transfer loan.

First the bank told balance transfers will be done directly to the lenders. I went ahead with the loan because of this reason in spite of high interest rate. I clearly told them that i cannot run around to drop cheques. I was told that they will directly do it with bank. This was communicated to me by mr ritesh dalal. However once the loan was approved they started telling that the cheques will be send to me. I advised that is not an option for me as i cannot go to places for dropping cheques. Ritesh advised he will talk to credit department and will call back. He never called me instead couriered me the check next day. When i told him that i want to discontinue with the loan as i am not in a position to drop the cheques he advised me that he will provide a person to do that for me. He did that.

2nd issue - in spite of providing all details to mr ritesh for balance transfer he issued cheques for my credit cards with incorrect numbers. Source of that information is not with iifl. The amounts are not cleared for my credit cards till now and they are asking me to get the cheques from the banks to reissue the cheques. The mistake has happened from iifl sales person for which they want me to run around. They are not even ready to accept the mistake and they will charge me emi on the amount that i have not even got credited yet to my credit cards. Banks will never give me the cheques as those are not drawn in my name neither has any evidence to say those belongs to my credit card. I do not have money plant to pay for all the emis. Most unhelpful people are there in iifl. I will never opt for any other loan from them. Where the finance team does not know to verify details before even writing a cheque and makes customer run and pay for their mistakes.

This a harrasement and when i spoke to mr sushant kumar today he threatens me to not raise my voice. Really horrible.

Customer service is a joke for the bank. Incorrect information provided to lure the customer. Finance /sales guys incompetent who does not even know to verify details before writing cheques.

I want bank to ort this immediately with citi and sbi bank. I do not have money to pay all else do not charge me interest for the amount to be paid to ciiti and sbi credit cards till the issue is sorted.

Dear team,

My name is k nirmala i have applied fore close 31st march and before also visit the local branch, team confirmed foreclose not give march month end so i am waited but still not give to fore close, worst service, local team confirmed already mailed but not receive fore close, if not give to fore close i am approach the legal, i have approach since 2 months back for fore close but team confirmed not eligibility for topup due approach the other bank sanctioned and cheque also give to me, kindly understand my problem i have pay emi both.

Regards,
Nirmala,
[protected]

Raji mohan of branch bk chowk faridabad she behaved very badly with my father when we came for taking loan while taking gold loan she mis behaved with customer how you deal with your customer take necessary action or i will take action in consumer forum and please give me confirmation what necessary action you had took for this. For your help i gave her photo also Ms. Raji mohan

Myself Anushree chakraborty customer of you loan company

On 12th April over my mobile no bearing [protected] received a message stating that I have an pre approved loan of 20k
From your IIFL and the number was given to miss call[protected].I gave the miss call same day & consecutively next two days no result or response from your end.I even spoke to toll free for two times I promised for callback nobody reverted till Know.My concern is whether this message is a bogus or it is from your authorised server center.If the message is from IIFL officially then why this negligency Bcoz it was lower amt.Then how people will believe in this small kind of hopes of starting their loan track if this is the scenario of services.At least communicate the customers whether he can avail this pre approved loan or not.
Whether it is 20k or 20 lakh word of mouth is always their to lift up and down
the company's image.I hope u understood
My concern plz Don't do this to any body else.

Hello,

Why are you charging extra amount on online transaction. Today i made a transaction on 3380inr but they debited 3480inr from my balance. This is very unfair and not satisfied with your service and your loyal and old customer. I choose iifl insist of muthoot finance and others. I am requesting to you please help me out.
Loan number - gl8887858
Mobile - [protected]
Mail id - [protected]@gmail.com