India Infoline Finance [IIFL] Complaints & Reviews

Apr 09, 2018

Updated by Raju.Singh Fair Practices Code of IIFL... (https://www.iifl.com/home-loans/fair-practice-code)

>>India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.

>>India Infoline Housing Finance Limited will deal quickly and sympathetically in correcting mistakes if any, and attend to customer's complaints in light of the objectives of this code.

Apr 12, 2018

Updated by Raju.Singh Hi,

Your officials have sent me loan deduction document and there is no signature of mine on attached document sent by you.

Besides, I have the call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is providing false information that processing fee is just INR 1500 + GST while your website, sanction letter and documents are mentioning something else. I have provided that recording to your officials. Which can also be found on this link...
https://drive.google.com/file/d/1lryMTwf82btKNtRxbQt1kAoOPK5by5ym/view?usp=sharing

I have been cheated in the same manner and have been charged high processing fee.
This is a gross violation of your Fair Practices Code and fraud with the customers of IIFL. And if no resolution is provided to me then I have to escalated this matter to National Housing Bank.

Apr 17, 2018

Updated by Raju.Singh Kindly update on this.

Apr 18, 2018

Updated by Raju.Singh Complaint Lodged To: NHB’s Grievance Redressal Mechanism

Complaint BCC To: [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, susanta.[protected]@nhb.org.in, sachin.[protected]@nhb.org.in

Hi IIHFL,

I am summarizing all my issues and evidences against my Complaint Regarding Processing Fee on Home Loan (Reference number/docket :[protected], 03995144, 03995146, 4131747) ... I am following up with IIHFL on this issue from March 26th 2018 (Mailed titled - Query Regarding Mismatch in Loan Disbursal )

My name is raju singh (Home loan account number:- 726304). I have taken home loan from iihfl on june 2015. At the time of loan processing, sales executive (Mr Dhananjay) have communicated that INR 1140 is the only amount for processing fee. Even in the attached sanction letter it is mentioned that processing fee + service tax is 1% + s. T.. Nowhere it is mentioned that its 1% of loan amount sanctioned. Besides, an amount of INR 1140 is mentioned just after that in brackets. Making it ambiguous about processing fee.

Issue:- Sanction letter is ambiguous about the processing fee and representatives of IIHFL are providing false, incomplete and ambiguous information .
Evidences:- 1) Attached sanction letter.
2) On Jun 3, 2015, I mailed Mr Dhananjay and ashok.[protected]@indiainfoline.com for confirmation on my processing fee but they kept mum and didn't gave me any formal revert on this. Which is against the Fair Practices Code of IIFL which states " India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.(https://www.iifl.com/home-loans/fair-practice-code) " Attached is the snapshot mail on which I asked about the confirmation on processing fee of INR 1140.

3) On July 14, 2015, I raised a complaint against your sales executive Mr Dhananjay to 'abhinav.[protected]@indiainfoline.com' & 'varun.[protected]@indiainfoline.com' that he is asking for bribe for processing my file and has already taken extra amount without providing any receipt to me. I also provided an recording of conversation with him. Attached is the mailed complaint and recording for your perusal.

4) On Apr 12, 2018, I got an revert from IIHFL forwarding me mine loan disbursal memo and stating that it is signed and acknowledged by me. But there is no sign of mine on the document. Attached is copy of loan disbursal memo and my PAN for matching the sign.

5) On Apr 12, 2018, I sent a call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is again providing false information that processing fee is just INR 1500 + GST while your website and documents are mentioning something else. Attached is call recording and snapshot your website mentioning the processing fee (Which is very different from what your executives are pitching).

The whole issue is that again and again representatives of IIHFL are providing false, incomplete and ambiguous information to cheat customers.

I just need the refund of my processing fee which has been inaptly charged to me.

P.S: You can also download above evidences from below link...
https://drive.google.com/drive/folders/1PvIHHOhR2gtVNh-X1BmbqxBadXROgHy4?usp=sharing

Regards,
Raju Singh
+91-[protected]

May 01, 2018

Updated by Raju.Singh IIFL is not reverting on my issue...

Apr 03, 2018

Updated by alpha9984 Unable to contact IIFL with the number provided. They advised me to contact the branch to get details on the property.

May 04, 2018

Updated by alpha9984 It's May 3rd 2018 ...more than a month has gone past and nobody has contacted regarding the issue raised. Citizens of a country like India have to go through so much to get to the problem resolved. Shame on such organizations who not bother to take action on complaints.

Jul 21, 2018

Updated by alpha9984 This compliant is still valid. There is no follow up from IIFL.

Mar 20, 2018

Updated by Anirudha Landge Sir i have account at itwari beanch nagpur maharashtra ..and i want to close my account today. But the itwari branch staff and manager told mi that they cant release the gold.bt i want my gold very urgently..and infront of me they are disburse the other person gold loan..so how they do that if network issue is there please.. Sort out the problem as soon as possible

Mar 20, 2018

Updated by Anirudha Landge Plz take action

Mar 19, 2018

Updated by pramotichhabra3 Dear sir/madam
my loan is a/c 768634 name mukesh kumar chhabra . I have request fcl request about one month ago(i9 feb 2018 ) but til now you are not issuing the fcl if you are not issue the fcl letter tomorrow and anything extra charge in fcl then you will receive the court letter on friday 23 march 2018 . And give my policy bond details of loan a/c 768634 of rs 138000 . And what about my 20 days interest you charged from 30 nov 2016 to 19 dec 2016 . I will not pay all the illegal charge . If you art not solving this charges i defenately go to the court because your company answer not satisfying me .

Now you have only two days for issue the fcl after two days be prepared . Give me all my answer related to my loan 768634 like policy bond and and status of policy and my 20 days extra interest . And policy money 138000 . God bless you .

Name :- mukesh kumar chhabra
a/c 768634
m [protected]

Mar 20, 2018

Updated by pramotichhabra3 Dear sir / madam

my loan a/c is 768634 name mukesh kumar chhabra .
Please provde me the loan agreement copy of my loan
a/c 768634 as soon as possible . Because the fcl a/c
provide by your company of this a/c after one month of
fcl request ( request fcl 19 feb, fcl provide me 20 march
today ) in yhis foreclousure letter you have charge
prepay payments 3 % of my all the remaning loan amount
which is 355848 rs ( three lac fifty five thousand eight
hundred forty eight rupees ) . Which is injustice for me
so you please provide me loan agreement copy
of loan a/c 768634 name mukesh kumar chhabra please
provide me loan agreement in one or two days because
the three lac fifty five thousand eight hundred and
forty eight is not a small money its a big money .
In this foreclousure letter details all the details
is wrong my loan amount sanctiond by your company is
12233700 aproximetely and the dues after 15 ( fifteen, one year and three month ) emi is 12349781 which is
illegal and injustice for me . I call everyone today for
explain this but they says it is the rule to pay 3 % and
you have to pay this . So i want to see how this rule in
written in my loan agrrement copy so provide my loan
agreement copy as soon as possible and donot waste
my time by saying ( today, tomorrow )

and where is my insurace policy of loan done by your
company staff . And my first 20 days interest of my
loan amount .

So thats all from me please clerify me all this in
written in your agreement and rules and regulation of
loan .

Name :- mukesh kumar chhabra
a/c : 768634
m [protected]

Mar 19, 2018

Updated by premy9228 Kindly send me the signature copy which signature I had given

Mar 24, 2018

Updated by premy9228 I had received documents from Iifl company. As I had checked all signature is not mine. And it have been signed bye agent of Iifl. Kindly help me to close this account and take corrective action.

Mar 12, 2018

Updated by Raju.Singh I have written multiple mails and called several times to India Infoline Finance (IIFL) for my list of documents and outstanding for Balance Transfer of My home loan but haven't received any response yet.

Your Helpline number[protected] is also not in service for a long time. I again raised the same complain to grievance cell but there is no response from customer care. Request you to Kindly look into the matter...

Reference number/docket:[protected], 03287435, 03298970
Home loan account number 726304

Raju Singh
+91-[protected]

Mar 09, 2018

Updated by pramotichhabra3 Sir your company staff theartning me that we will not issue your fileclouser letter do whatever you want to do and if we issue foreclose letter you will pay 5 % of your loan amount.
Please send me your loan terms and condition of full prepayments. Help me please
Please issue my foreclose letter my business is suffering and my family is also suffering.

Mar 10, 2018

Updated by pramotichhabra3 Sir
My loan a/c 768634 name mukesh kumar chhabra
Your branch staff mentaly tortured me for issue my foreclose letter. Demand 5 % of total loan amount for issue my foreclose letter. They waste my time they only talk not sol my problem from the past 10 days i am going to the branch for issue my foreclose letter but staff is not listen anything and mentally tortured me to pay 5 % of loan amount. Please issue my foreclose letter.

Name:-mukesh kumar chhabra
Add:-55, kailash nagar
Udaipur (Raj)
M [protected]

Mar 07, 2018

Updated by Kunal Pangasa It's still unresolved

Apr 06, 2018

Updated by Kanhaiya Chaurasiya Dear Sir,

On 12th March 2018, I have submitted written letter in Boisar-West branch regarding returning my all documents and they said it take to 10 days to returning.
After 10 days, when my father went to branch, they said come after 2 days. But after 2 days, they are not returning my documents.

Now its already more than 20 days, Today in morning, again my father went to branch, they are not responding properly. Mr. Raju Tiwari said your documents are not here. You will not get any documents return. They all are behaving like we are begging.

I really frustrated with IIFL and its employee.

I really wonder how a bank of such a reputation can do these kind of things to its customers.

Please return my all document which i have submitted asap.

Regard,
Kanhaiya Chaurasiya
kanha.[protected]@gmail.com

Apr 20, 2018

Updated by Kanhaiya Chaurasiya It's more than 1 month, but till date IIFL not returned my submitted documents and cheques. I have already written 3 mails, but no response from IIFL.

I don't know how they work with other customers.

Please help me to get my all documents return from them.

Apr 20, 2018

Updated by Kanhaiya Chaurasiya And it's not resolved yet.