India Infoline Finance [IIFL] Complaints & Reviews

On 12th April over my mobile no bearing [protected] received a message stating that I have an pre approved loan of 20k
From your IIFL and the number was given to miss call[protected].I gave the miss call same day & consecutively next two days no result or response from your end.I even spoke to toll free for two times I promised for callback nobody reverted till Know.My concern is whether this message is a bogus or it is from your authorised server center.If the message is from IIFL officially then why this negligency Bcoz it was lower amt.Then how people will believe in this small kind of hopes of starting their loan track if this is the scenario of services.At least communicate the customers whether he can avail this pre approved loan or not.
Whether it is 20k or 20 lakh word of mouth is always their to lift up and down
the company's image.I hope u understood
My concern plz Don't do this to any body else.

+1 photos

Jun 2, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 18, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

As we understand the request for personal loan is under process & you will receives feedback shortly.

Regards,
Team IIFL.

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Address: New Delhi, Delhi, 110062

Hello,

Why are you charging extra amount on online transaction. Today i made a transaction on 3380inr but they debited 3480inr from my balance. This is very unfair and not satisfied with your service and your loyal and old customer. I choose iifl insist of muthoot finance and others. I am requesting to you please help me out.
Loan number - gl8887858
Mobile - [protected]
Mail id - [protected]@gmail.com

May 26, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 18, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

With regards to the above case, you has been charged with the Online transaction charges which is as per process.

You would have received the final amount including the transaction fees before you would have approved the transaction.

You have other options to make payments to avoid transaction charges.

Further, you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Team IIFL.

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B

Bappac@1

from Pune, Maharashtra

Apr 17, 2018

Bappa Baburao Chavan
Maharastra Pune Camp 411001
Not transfer amount my account
Application date 24/03/2018
Document submit date 29/03/2018
Lone amount 20000 only.

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P

Paramjeet83

from Sunam, Punjab

Apr 20, 2018

Sir i go to your branch at Rajpura Punjab for loan clear but your staff not recieve my payment today if you not help me i compaint of your sevice on R B I web site please help me

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Address: Mumbai City, Maharashtra, 401202

Website: [email protected]

Due to death in family i was unable to pay emi on time to paysense also know as india infoline finance. I completed my payments but still i get abusive
Calls and harrsmemt calls by the support team from paysense. I requested them to send the noc copy regarding my complete payment they denied by saying that i have to still pay late payment charges to them. Recently a staff member from paysense called me again and starting abusing for the below payment and said if the below payment is not made we will shoot you in the middel of the road.

+1 photos

May 21, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 18, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We request you to provide your Loan A/C no. / Contact no. so that our officials will reach out to you soon regarding your query.

Else, you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Team IIFL.

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A

abhaypd

from Pune, Maharashtra

Apr 23, 2018

I sent all the doc for POA updation but still it is showing pending and there is i m just helpless . Pls help for updation of POA.

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Address: 400601

Dear sir/ madam,

My self mr. Devanand vasudev koli, i am having home loan account number 726130 and topup loan account number 719388 with iihfl on the name of my and my wife mrs. Sushma devanand koli..

I am going to sell my property. So i require the below mentioned documents to close this both loans. So please give me the documents which i have require for personal record. That documents are as follows,

1) statement of both loan accounts.

2) both loans foreclosure latter / outstanding latter as on date.

From last 4 months i am forwarding you my request for outstanding of both loan accounts, but every time you replied me to forward request from my registered mail id. I was always forwarded my request to you from my two registered email id ([protected]@gmail.com and [protected]@gmail.com). Because of your own mistake of typing of my registered mail id as mention above you update my registered mail id as haresh. [protected]@gmail.com which is not my email id. Because of your mistake i am struggling from last 4 months for the above mentioned documents.

On 28/03/2018 i was visited to your branch that time your executive told me the what is mistake done by you about my registered email id. And that time he take my new registered mail id as [protected]@gmail.com on request latter. And assure me that he will correct the mistake which was happened by your company.

Today your call center representative talk roughly when i call for foreclosure letters. Her name is miss. Joshan and ref. No. Of our communication is 04155631.in last month your executive told me i will get the the foreclosure letter after 4th april and today your executive told me still 5 days will take for foreclosure latter.

If this time you will not give me my above mentioned documents with in 2 days then i will fill police complaint and consumer harassment complaint against your company.

So it is humble request to you please forward me the above mention documents as early as possible.

Regards,

Mr. Devanand vasudev koli
[protected] / [protected] / [protected]

May 15, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Devanand Vasudev Koli,

We hope that you have received a call from our Senior Officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@iihfl.com from your registered E-Mail ID for your concerns.

Team IIFL.

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Website: www.iifl.com

Hi,

My name is raju singh (Home loan account number:- 726304)
I have taken home loan from iifl on june 2015. At the time of loan processing sales executive have communicated that inr 1140 is the only amount for processing fee. Even in the attached sanction letter it is mentioned that processing fee + service tax is 1% + s. T.. Nowhere it is mentioned that its 1% of loan amount sanctioned. Besides, an amount of inr 1140 is mentioned just after that in brackets. Making it ambiguous about processing fee.

4 days back only, i came to know that they have deducted around inr 17000 as processing fee from my sanctioned home loan.

I have raised this to customer care on following email ids.. And even called them but haven't got any resolution on this.

Avisekh. [protected]@iifl.com,
Saurav. [protected]@iifl.com,
Abhinav. [protected]@indiainfoline.com,
Varun. [protected]@indiainfoline.com,
Reach iihfl,
Rakhi. [protected]@iifl.com,
Ajay. [protected]@iifl.com,
Iifl,
Amarpreet. [protected]@iifl.com

Low processing fee was the only reason i choose iifl against others and now i feel like cheated on this. If there has been any processing fee, iifl should have asked me to pay that via check rather than concealing it from me and deducting it from my home loan amount.

I would like to raise a dispute against the processing fee charged to me. Please let me the process for the same and would request you to resolve the same as soon as possible..

Regards,
Raju singh
+91-[protected]

+1 photos

May 22, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Apr 09, 2018

Updated by Raju.Singh Fair Practices Code of IIFL... (https://www.iifl.com/home-loans/fair-practice-code)

>>India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.

>>India Infoline Housing Finance Limited will deal quickly and sympathetically in correcting mistakes if any, and attend to customer's complaints in light of the objectives of this code.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We hope that you have received a call from our Senior Officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Team IIFL.

Apr 12, 2018

Updated by Raju.Singh Hi,

Your officials have sent me loan deduction document and there is no signature of mine on attached document sent by you.

Besides, I have the call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is providing false information that processing fee is just INR 1500 + GST while your website, sanction letter and documents are mentioning something else. I have provided that recording to your officials. Which can also be found on this link...
https://drive.google.com/file/d/1lryMTwf82btKNtRxbQt1kAoOPK5by5ym/view?usp=sharing

I have been cheated in the same manner and have been charged high processing fee.
This is a gross violation of your Fair Practices Code and fraud with the customers of IIFL. And if no resolution is provided to me then I have to escalated this matter to National Housing Bank.

Apr 17, 2018

Updated by Raju.Singh Kindly update on this.

Apr 18, 2018

Updated by Raju.Singh Complaint Lodged To: NHB’s Grievance Redressal Mechanism

Complaint BCC To: [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, susanta.[protected]@nhb.org.in, sachin.[protected]@nhb.org.in

Hi IIHFL,

I am summarizing all my issues and evidences against my Complaint Regarding Processing Fee on Home Loan (Reference number/docket :[protected], 03995144, 03995146, 4131747) ... I am following up with IIHFL on this issue from March 26th 2018 (Mailed titled - Query Regarding Mismatch in Loan Disbursal )

My name is raju singh (Home loan account number:- 726304). I have taken home loan from iihfl on june 2015. At the time of loan processing, sales executive (Mr Dhananjay) have communicated that INR 1140 is the only amount for processing fee. Even in the attached sanction letter it is mentioned that processing fee + service tax is 1% + s. T.. Nowhere it is mentioned that its 1% of loan amount sanctioned. Besides, an amount of INR 1140 is mentioned just after that in brackets. Making it ambiguous about processing fee.

Issue:- Sanction letter is ambiguous about the processing fee and representatives of IIHFL are providing false, incomplete and ambiguous information .
Evidences:- 1) Attached sanction letter.
2) On Jun 3, 2015, I mailed Mr Dhananjay and ashok.[protected]@indiainfoline.com for confirmation on my processing fee but they kept mum and didn't gave me any formal revert on this. Which is against the Fair Practices Code of IIFL which states " India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.(https://www.iifl.com/home-loans/fair-practice-code) " Attached is the snapshot mail on which I asked about the confirmation on processing fee of INR 1140.

3) On July 14, 2015, I raised a complaint against your sales executive Mr Dhananjay to 'abhinav.[protected]@indiainfoline.com' & 'varun.[protected]@indiainfoline.com' that he is asking for bribe for processing my file and has already taken extra amount without providing any receipt to me. I also provided an recording of conversation with him. Attached is the mailed complaint and recording for your perusal.

4) On Apr 12, 2018, I got an revert from IIHFL forwarding me mine loan disbursal memo and stating that it is signed and acknowledged by me. But there is no sign of mine on the document. Attached is copy of loan disbursal memo and my PAN for matching the sign.

5) On Apr 12, 2018, I sent a call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is again providing false information that processing fee is just INR 1500 + GST while your website and documents are mentioning something else. Attached is call recording and snapshot your website mentioning the processing fee (Which is very different from what your executives are pitching).

The whole issue is that again and again representatives of IIHFL are providing false, incomplete and ambiguous information to cheat customers.

I just need the refund of my processing fee which has been inaptly charged to me.

P.S: You can also download above evidences from below link...
https://drive.google.com/drive/folders/1PvIHHOhR2gtVNh-X1BmbqxBadXROgHy4?usp=sharing

Regards,
Raju Singh
+91-[protected]

May 01, 2018

Updated by Raju.Singh IIFL is not reverting on my issue...

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Address: Ahmedabad, Gujarat, 380061

Website: Www.iiflhomeloan.com

Sir/mam i have given request for loan close i need FOR CLOSER letter for it. I requested them on 5-3-2018 . Request id is 03896892. .and given me 15 days. After that i have called many time but till today i do not get latter. My email id is [protected]@yahoo.com and mobile no is [protected] jitendra patel. My loan no is IIHFL - 766694.i went to iifl branch of prahladnagar branch, but they said we cant do any thing for it till we get yiur letter. So please help me. I have also noticed that some more people also waiting for For closer letter.

May 15, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We hope that you have received a call from our Senior Officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Team IIFL.

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Address: Dhenkanal, Odisha, 759001

Dear Team

This highly unethical policy from IIFL team after online payment your organization auctioned the gold after two months sending a letter in normal post please take back your excess amount. How come it is possible after payment you people are put the Gold on Auction board, please revamp the Gold from Auction board, I need the Gold at any cost. Now a days everybody is updated Digital payment mode then how come it is possible after payment you people have auctioned the Gold. Please find the GL number-GL7683900

May 14, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have replied to your query via Letter dated on 11/04/2018 on your registered Address. Requesting you to check the same.

Further, if you want more assistance on the same, we request you to call us on[protected] /[protected] /[protected] or you can mail us on [protected]@iihfl.com for further assistance on this.

Regards,
Team IIFL.

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Address: 500062

Website: IIFL.com

Flat no 403, plot no 129, 130, 131 & 132 survey no 495, 498 and part of 499, arul colony, block no 1, ghmc, kapra circle, kesara mandal, rangareddy district is mortgaged with india infoline finance ltd.

The property was taken over by iifl since 5 years. The doors inside and windows of the flat has been left open since the property was possessed by iifl and is now a hub of disease spread by pigeons. Its unbearable. The address and contact number provided by iifl is incorrect. We are unable to reach them to raise an issue.

The branch office address for iifl is mentioned as - d no.5-9-22/8/501, 5th floor, my home sarovar plaza, secretariat road, hyd 500004
[protected].

Kindly assist in resolving the issue. The way property is maintainced by iifl is pathetic and needs to be looked at on priority.

+5 photos

May 4, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We appreciate your time to provide us the above feedback. The same has been raised to our senior officials and will be taken care off shortly.

Further, with respect to our Toll Free no's the same are as[protected]/[protected] / [protected].

Team IIFL.

Apr 03, 2018

Updated by alpha9984 Unable to contact IIFL with the number provided. They advised me to contact the branch to get details on the property.

Verified Support

Apr 03, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have already raised your Issue to our senior officials and we request you to give us some time to revert on this.

Further, with respect to our Toll Free no's as[protected]/[protected] / [protected] are active.

Team IIFL.

May 04, 2018

Updated by alpha9984 It's May 3rd 2018 ...more than a month has gone past and nobody has contacted regarding the issue raised. Citizens of a country like India have to go through so much to get to the problem resolved. Shame on such organizations who not bother to take action on complaints.

Jul 21, 2018

Updated by alpha9984 This compliant is still valid. There is no follow up from IIFL.

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Address: Thane, Maharashtra, 400604

Dear sir/madam,
Your sale executive name mahesh dubey from thane branch approached to us for finance from iifl to commercial vehicle eicher 1110.
Yesterday he visited and says loan has been sanction 85% amt rs.12.45 lakh against the rs.15, 25, 539/ lakh and says 14 or 15% interest rate, not disclosed the processing fees, emi payment schedule, lone security amount, and company benefits
Same time we says him we will not bear the 14 to 15% interest charges and another finances company has given me 10% reducing rate of interest and same 1 vehicle finances was done.
Yesterday mid night he called and says your loan and rate of interest demand the under process we are waiting for approval and 100% approval will received favor o[censored]s, pl sign the agreement because of tomorrow huge load of loan file so that we will not meet you and tomorrow will give do.
Today after noon he was called and says your 7 cheque is not received pl provide same,
We don’t have cheque and says we have applied and shortly will provide to you
In evening 6.30 pm he called us and told loan has been approved and at the rate of 14.89% and funding is 12.45 lack, rs.12000/ loan security amt, rs.7000/ processing fees and which is deducted from your loan sanction amount & your emi per month is rs.34882/ for 47 month.
We had replied him yesterday will not accept this rate and last movement you says company has not approved as per your demand rate.
So that we taken decision will cancel the deal, he says iifl company will deducted the rs.7000/ processing fee if you not paid than your civil will damaged
I have record the conversation if you want i will provide you.
If your rate is so highly other than fiancées company than leave the deal can i pay the processing fee rs.7000/?
When your sale executive hide the information
So i request you to please look in this matter and i am in terrible pressure due to my business loss done by your executive.

Regards
Shailesh kumar

May 5, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised your issue to our senior officials and we request you to give us some time to revert on this.

Team IIFL.

Verified Support

Apr 04, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We hope that you have received a call back from our senior officials and your concerns are addressed in detail.

For further assistance, you can call us on our Toll Free no's as[protected]/[protected] / [protected].

Regards
Team IIFL.

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K

Kodigi

from Hyderabad, Telangana

Apr 6, 2018

K.Gopal gold loan undanu sariaiah time ku ivvaledu anantapur iifl nanu online payment chasinanu kani in time lo gold ivvaledu

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Address: Agra, Uttar Pradesh, 282006

Dear sir good day.

Meri mother ka ek hfc loan 5136 kamlesh pandey ke naam se aapke bank me chal raha hai. Jiski 4 emi dues chal rahi hain. Kuch family legal matters ki wajah se hume apne residence se bahar rehna pad raha hai. Aapke excutive waha ja rahe hain gate lock mil raha hai lekin wo neighbor se ulta seedha bol rahe hain ki ghar par paint karwa do aur likhwa dunga ki ye bank ki property hai. Jabki continuously humari executive se phone par baat chal rahi hai ki hum payment karwa denge. Na to humne continuously payment roki hai last month bhi humne ek emi paid ki hai. Aur is baar bhi humne bola hai ki hum 29 ko laut rahe hain aur emi paid karwa denge but unka behavior itna ganda hai ki kuch puchiye mat na to hume koi notice diya hai na kuch phir aap kaise humare ghar par ja kar likhwa sakte ho ki ye bank ki property hai. Rules hume bhi pata hai bank ko notice bhejna hota hai uske baat agar hum us time period me payment nahi karte hain tab bank action le sakta hai.

Meri aapse request hai plzz is matter ko dekhe and take some action.

Thanking you

With best regards

Rahul pandey

May 10, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Mar 31, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. For further assistance on this, you can call us on[protected]/[protected] / [protected] or mail us on [protected]@iihfl.com for your concerns.

Regards,
Team IIFL.

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Address: Bangalore, Karnataka, 560076

Website: www.indiainfoline.com

Hi all,

I am going through with very bad experience with india infoline. Due to my personal commitment i was looking for some money.. Because of that i have asked india infoline (Rm) to sell my stock and initiate the pay out. After selling they are not initiating the pay out for 3-4 days.. Every time they are saying you will get the money in next day. When i follow up next day then team is saying there is no pay out..

It seems that they have different intention... It may be the interest of they are expecting based on client money, if they hold money for longer period then they can earn more interest...

By the way due to this kind of treatment from india infoline i was unable to meet the commitment that it is badly impacted..

How to penalized?

It has to be audited and investigate.

Regards,
Debraj

Apr 27, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have a high standards of quality staff who serves the customers at the best in the Industry. We would look forward to speaking with you and working towards earning back your relationships with IIFL. Requesting you to share your Login ID and Contact no. to reach out to you soon.

Regards,
Team IIFL.

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Address: Nagpur, Maharashtra, 440009

Sir/ mam

i am laxmi kamble. I have gold loan account in iifl gandhi grain branch nagpur. Today i am went to branch to release my gold but they are not release my gold and argueing with me very badly. Branch manager Mr anil korkalai and staff Mr narendra kakde very badly behave with me and finguring me... Those peoples dont have manners that how to behave with a lady. Plz teach them to how behave with customer then give them job. Plz take strict action against those people as soon as possible.

Thanking you

Apr 23, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Mar 20, 2018

Updated by Anirudha Landge Sir i have account at itwari beanch nagpur maharashtra ..and i want to close my account today. But the itwari branch staff and manager told mi that they cant release the gold.bt i want my gold very urgently..and infront of me they are disburse the other person gold loan..so how they do that if network issue is there please.. Sort out the problem as soon as possible

Mar 20, 2018

Updated by Anirudha Landge Plz take action

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Mar 23, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

This is not done from India Infoline. We have a high standards of quality staff who serves the customers at the best in the Industry. We are known for our exceptional attention in detail to all our clients. Further, you to call us on[protected] for further assistance on this.

Regards,
Team IIFL.

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Address: Udaipur, Rajasthan, 313001

Website: www.indiainfoline.com

Sir
I have a complaint against iifl. My laon a/c is 768634 name mukesh kumar chhabra. I want to close the loan. My fcl letter request 19 feb 2018 no 03770540. They do not issue my fcl i donot want to continue with iifl staff they donot support the customer and do wrong things to me and threatning me. They not give me the my loan policy bond and details and interest paying of first 2o days is ab[censored]ely wrong. My loan amount credit in my bank account on 19 dec 2016 and interset count from 30 nov 2016. Which is wrong why i should pay interest of 20 days. Please help me otherwise i go to the court and sol my problem.

Name :- mukesh kumar chhabra
Ac 768634
M [protected]

Apr 22, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Mar 19, 2018

Updated by pramotichhabra3 Dear sir/madam
my loan is a/c 768634 name mukesh kumar chhabra . I have request fcl request about one month ago(i9 feb 2018 ) but til now you are not issuing the fcl if you are not issue the fcl letter tomorrow and anything extra charge in fcl then you will receive the court letter on friday 23 march 2018 . And give my policy bond details of loan a/c 768634 of rs 138000 . And what about my 20 days interest you charged from 30 nov 2016 to 19 dec 2016 . I will not pay all the illegal charge . If you art not solving this charges i defenately go to the court because your company answer not satisfying me .

Now you have only two days for issue the fcl after two days be prepared . Give me all my answer related to my loan 768634 like policy bond and and status of policy and my 20 days extra interest . And policy money 138000 . God bless you .

Name :- mukesh kumar chhabra
a/c 768634
m [protected]

Verified Support

Mar 20, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Mukesh Kumar Chhabra Sir,

We have replied to your query on your registered E-Mail dated 20/03/2018. Requesting you to check the same.

Further, if you want more assistance on the same, we request you to call us on[protected] or you can mail us on [protected]@iihfl.com for further assistance on this.

Regards,
Team IIFL.

Mar 20, 2018

Updated by pramotichhabra3 Dear sir / madam

my loan a/c is 768634 name mukesh kumar chhabra .
Please provde me the loan agreement copy of my loan
a/c 768634 as soon as possible . Because the fcl a/c
provide by your company of this a/c after one month of
fcl request ( request fcl 19 feb, fcl provide me 20 march
today ) in yhis foreclousure letter you have charge
prepay payments 3 % of my all the remaning loan amount
which is 355848 rs ( three lac fifty five thousand eight
hundred forty eight rupees ) . Which is injustice for me
so you please provide me loan agreement copy
of loan a/c 768634 name mukesh kumar chhabra please
provide me loan agreement in one or two days because
the three lac fifty five thousand eight hundred and
forty eight is not a small money its a big money .
In this foreclousure letter details all the details
is wrong my loan amount sanctiond by your company is
12233700 aproximetely and the dues after 15 ( fifteen, one year and three month ) emi is 12349781 which is
illegal and injustice for me . I call everyone today for
explain this but they says it is the rule to pay 3 % and
you have to pay this . So i want to see how this rule in
written in my loan agrrement copy so provide my loan
agreement copy as soon as possible and donot waste
my time by saying ( today, tomorrow )

and where is my insurace policy of loan done by your
company staff . And my first 20 days interest of my
loan amount .

So thats all from me please clerify me all this in
written in your agreement and rules and regulation of
loan .

Name :- mukesh kumar chhabra
a/c : 768634
m [protected]

Verified Support

Mar 22, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Mukesh Kumar Chhabra Sir,

We have replied to your query on your registered E-Mail dated 20/03/2018. Requesting you to check the same.

Further, if you want more assistance on the same, we request you to call us on[protected] or you can mail us on [protected]@iihfl.com for further assistance on this.

Regards,
Team IIFL.

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K

Krunal2389

from Surat, Gujarat

Mar 19, 2018

My user I'd is JINALMOD.I have sent POA on 12 Feb, 2018 but till date I can not operated my account.I had applied for IPO Galaxy surfactants through this account and allotted a lot.I am in big loss bcz of this.I raised this matter to my account opener person. But he is not responded.

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India Infoline Finance [IIFL] Customer Care's response, Mar 20, 2018

Verified Support

Dear Sir,

We have raised your request with our officials and you will receive the feedback shortly. Requesting you to allot some time.

Regards,
Team IIFL.

S

Shashiumesh

from Hosur, Tamil Nadu

Mar 29, 2018

Dear sir/madam,

Without my knowledge as any rule in loan in one month 3 times ECS clearing the loan is SL1040403 and my mobile no is [protected]. We can't maintain the balance we will make the payment at 5 and regular at 3 of every month. Kindly call me and not to present cheque.

Kindly check and do the needful

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Address: Thane, Maharashtra, 400604

Dear sir,
My iifl login id is premy922 of iifl.
I had submitted closer form 2 times,
But they are not closing my account.
They had replied me your request for closure has been rejected due to signature differ. I had done same signature which is available on my pancard.
Kindly help to close my trading and demat account asap.

Prem yadav
[protected]

Apr 19, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We are unable to process the said request due to "Signature Major Differ". We request you to refer to the mail send it you on 17/03/2018 for the resolution of your query.

Further, you can call us on Customer Service No.[protected] or mark us a mail on [protected]@indiainfoline.com from your registered E-Mail ID for further assistance on this.

Regards,
Team IIFL.

Mar 19, 2018

Updated by premy9228 Kindly send me the signature copy which signature I had given

Mar 24, 2018

Updated by premy9228 I had received documents from Iifl company. As I had checked all signature is not mine. And it have been signed bye agent of Iifl. Kindly help me to close this account and take corrective action.

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Address: Udaipur, Rajasthan, 313001

Website: www.indiainfoline.com

Dear sir/madam
Please issue my foreclose letter loan a/c no 768634 name mukesh kumar chhabra. My first request of fcl of a/c 768634 is 19 feb 2018
25 days ago request reference no is 03770540 on 19 feb 5.30. Please issue fcl soon my business is suffering. I donot want to continue with your staff they mentally tortured me and presrised me to pay 5 % of loan amount.
At your branch they says from your reference that the cannot issue foreclouse letter and from the past 25 days i regularly visit your branch and ask but the all members tolerate me and given me unsatisfied answer. I also email regularly from the past 25 days.
My expreince with your company is very bad they donot support the customer. So thats all from me i hope you understand my problem so please coprate me.
Issue my fcl
Name : mukesh kumar chhabra
A/c 768634
M [protected]

Apr 17, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised your request with our officials and you will receive the feedback shortly. Requesting you to allot some time.

Regards,
Team IIFL.

Verified Support

Mar 17, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Mukesh Kumar Chhabra Sir,

Our senior officials are working on your query and you will receive the feedback shortly. Further, if you want more assistance on the same, we request you to call us on[protected] or you can mail us on [protected]@iihfl.com for further assistance on this.
　　
Regards,
Team IIFL.

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Address: 122001

Website: www.iifl.com

I have written multiple mails and called several times to India Infoline Finance (IIFL) for my list of documents and outstanding for Balance Transfer of My home loan but haven't received any response yet.

Your Helpline number[protected] is also not in service for a long time. I again raised the same complain to grievance cell but there is no response from customer care. Request you to Kindly look into the matter...

Reference number/docket:[protected], 03287435, 03298970

Apr 21, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Mar 12, 2018

Updated by Raju.Singh I have written multiple mails and called several times to India Infoline Finance (IIFL) for my list of documents and outstanding for Balance Transfer of My home loan but haven't received any response yet.

Your Helpline number[protected] is also not in service for a long time. I again raised the same complain to grievance cell but there is no response from customer care. Request you to Kindly look into the matter...

Reference number/docket:[protected], 03287435, 03298970
Home loan account number 726304

Raju Singh
+91-[protected]

Verified Support

Mar 14, 2018

India Infoline Finance [IIFL] Customer Care's response We regret for the inconvenience caused to you, We have raised your issue to concerned department. you will get the feedback shortly. Kindly give us some time to revert.

Regards,
Team IIFL.

Verified Support

Mar 16, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Raju Singh Sir,

We hope that you have received a call back from concerned team & your query is addressed for the resolution.

Regards,
Team IIFL.

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Harshit Paliwal

from Mundi, Madhya Pradesh

Mar 19, 2018

IIFS employees are so careless they dont give a damn about customers i have vistided 14 times for my own cheaque and they still say wait for 5-10 mins worst baking experince

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Address: 400708

Hi,
My mom have acquired a loan from iifl sl931114 and i have contacted one of your employee vikas for the loan top-up and i have even submitted my documents 3 times for that to ritesh dala and akhilesh gupta with mail id ritesh. [protected]@iifl.com and aklesh. [protected]@iifl.com respectively and also to vikas at fos. [protected]@iifl.com and have been calling everyday to vikas with number ‭[protected]‬ but they are not serious about there work and have not taken it seriously its been 4-5 weeks since i have first mailed them my documents but no response from them everyday i call they say we will process it today we had forgotten to process or they give reasons that i have not submitted documents whereas i have submitted my all documents 3 times and still i have not received any calls and this has made me dis satisfied about your organisations care towards customer
They don’t care about customers this is very disappointing
So i request you to please take action against them.
If no proper action is taken further mail will be sent to md and hr.
Thank you.

+2 photos

Mar 14, 2018

Complaint marked as Resolved

Okay

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

India Infoline Finance [IIFL] Customer Care's response We regret for the inconvenience . we have raised your issue with our senior officials, Requesting you to give us sometime to revert.

IIFL Team."

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KrutiBhattdave

Sep 19, 2022

My self kruti bhatt ex employee to IIFL GOLD LOAN, at ahmedabad, not any kind of clearity to my F&F, i already resolved my all Access Funding when i was in BM. But company send me at huge amount of recovery, i already agreed to pay for the same but not cleared at least excel sheet provide to my access funding data but they are not send me any details for access funding just send me amount, already connect with all HR and IRA but not cleares responds, please help to solve my issue so i get my reliving letter

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Address: Thane, Maharashtra, 400605

Hi

This is in regards to home loan (773329) for which the interest rates charged is still over 9%. Its been one year now since i posted my last complaint here.
Although i thought it would be resolved soon as i saw calls coming thereafter from the company for new revised interest rates but soon i realized it was just fake promises to prevent me from acting further.
Iam a regular payer of the high rate of interest charged from me till now which is over 9%. Iifl promises to offer competitive interest rates of rs 768 per lakh on their website kindly let me know where i stand. My tenure period is for 30 years, just like any other middle class group of the society this is hard earned money that's been paid as interest to this company and just like any normal person i think of little saving on my interest that would benefit me and my family.
Iam tired of asking a revision of roi for my existing homeloan for which they are not ready and even if they are ready they charge one time heavy processing fee to which i disagreed. Iam shocked when one person from the bank frankly admitted it as being a normal buisness practice.
I have lost the hope for my concern and have no other option than changing my loan to other bank for which still i have to go through tedious process & procedures.

If posting here alone resolves my issue i would be thankful for the company for being responsive towards their customers else let this post serve to create awareness among existing and future customers and know that they are not alone in their fight. Thanks!!!

Regards,
Mugunthan r iyengar
([protected])

Apr 16, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

India Infoline Finance [IIFL] Customer Care's response We have raised your issue to concerned department. you will get the feedback shortly. Kindly give us some time to revert.

Regards,
Team IIFL.

Verified Support

Mar 15, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We understand that our officials has contacted you and address your query

Regards,
Team IIFL.

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Address: 313001

Website: www.indiainfoline.com

Sir/ madam
I want to close my loan ac 768634 name mukesh kumar chhabra beacuse other bank give me 9 % roi and decent amount
Of loan 1.6 cr on the basis of my properity. Which your company cannot give me so i want to fore clouse my loan as soon as possible because your roi is very high. So please give me fcl letter as soon as possible so god may bless you its my humble request

Mukesh kumar chhabra
Ac 768634
M [protected]

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Mar 09, 2018

Updated by pramotichhabra3 Sir your company staff theartning me that we will not issue your fileclouser letter do whatever you want to do and if we issue foreclose letter you will pay 5 % of your loan amount.
Please send me your loan terms and condition of full prepayments. Help me please
Please issue my foreclose letter my business is suffering and my family is also suffering.

Mar 10, 2018

Updated by pramotichhabra3 Sir
My loan a/c 768634 name mukesh kumar chhabra
Your branch staff mentaly tortured me for issue my foreclose letter. Demand 5 % of total loan amount for issue my foreclose letter. They waste my time they only talk not sol my problem from the past 10 days i am going to the branch for issue my foreclose letter but staff is not listen anything and mentally tortured me to pay 5 % of loan amount. Please issue my foreclose letter.

Name:-mukesh kumar chhabra
Add:-55, kailash nagar
Udaipur (Raj)
M [protected]

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Address: New Delhi, Delhi, 110085

I am still paying 9.65 as interst for home
Loan account no: 729089 & 727628 where as in other customers are getting 8.35

IIFL also charges money to get the rate of interest reduced and no one is bothered to respond on email, numerous emails sent but no response.

Would not recommend anyone to select IIFL

Hope some one will respond on same

+1 photos

Mar 7, 2018

Complaint marked as Resolved

It's still not resolved please don't mark as a resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Mar 07, 2018

Updated by Kunal Pangasa It's still unresolved

Verified Support

Mar 09, 2018

India Infoline Finance [IIFL] Customer Care's response Kunal Sir,

We have raised your request with the concerned department and you will get the feedback shortly.

Requesting you to allot sometime.

Team IIFL.

Verified Support

Mar 16, 2018

India Infoline Finance [IIFL] Customer Care's response Kunal Sir,

Our senior officials are working on your query and you will receive the feedback shortly. Requesting you to allot sometime for the same.

Regards,
Team IIFL.

India Infoline Finance [IIFL] Complaints & Reviews

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India Infoline Finance [IIFL] reviews & complaints page 38

pre approved no body turned back .

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charges

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life threatening

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not getting foreclosure letter from last 4 months

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complaint regarding processing fee on home loan (reference number/docket :- 04132546, 03995144, 03995146, 4131747)

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not given for closer later(fc)

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gold loan without intimation auctioned

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flat taken over and not maintained by iifl

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commercial vehicle 1110/ missguide by iifl sales executive

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re- my housing loan account 5136

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not getting the pay out (receiving the money)

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gold loan complaint

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not issuing the fcl letter from past one month

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closer account request

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issue the foreclose letter a/c 768634 name mukesh kumar chhabra

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my list of documents & outstanding for balance transfer

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employee complaint

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in regard to home loan (773329) interest rates

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fcl of ac no 768634 name mukesh kumar chhabra

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home loan account no: 729089 & 727628

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