India Infoline Finance [IIFL] Complaints & Reviews

Lead id :[protected]

2 weeks ago, i received a call of mr. Chetan from iifl and he asked me whether i want to open a stock brokerage account with iifl. I said i already have an account with zerodha and i do not want to open an account in iifl. But he kept insisting on opening account though i kept refusing. Finally, he gave me commitment that i would be charged brokerage less than zerodha with free lifetime amc. Apart from it i would be given to research with relationship manager. I agreed on these terms and asked him to send an email regardging the committment. But he sent his id card on whatsapp along with login details of his employee account in iifl so that i could upload my documents. I came to know that my number was with other employee of iifl and he transferred to his own lead. I filled all details required by iifl portal and uploaded documents. The whole process took a lot of time. I had to repeat the process many times during 3-4 days on the request of mr. Chetan. During the whole process, i kept ensuring from him about the terms and he kept repeating that he would grant what is committed. On completion of the process, he asked me to sign agreement and courrier to iifl. I refused and told him that i wold not sign the agreement till my terms are met. But he kept saying that i should trust him and sign and send the agreement as he would get the terms done surely. I kept refusing and then he finally said the terms cannot be met and started giving lame excuses. During the whole process and afterwards, he kept asking for references and kept calling m in the night and morning for those. I kept saying first get my account opened then i will provide him reference. But he kept calling for references and sending of agreement. Finally i called iifl customer care and complained about him. Then his senior mayank called me and ensured me that the terms committed to me will be met. Then he made me to talk to mr. Chetan where he again first lied and finally apologised for his mistake. Mr. Mayank told me that he would call me but did not call. After 3-4 days, when i called mr. Mayank, he refused to grant me the terms.

This is really bad on part of iifl and this wasted a lot of time of mine.

Here is an important verification through a concern that 4 months ago i taken a loan from the branch of iifl residency road. And my loan number is il0006018.
But the issue is that mr. Priyash has not taken my phns and if talking gratitude and directly told me to go in the branch for more details.. And also he told that from his side all the works are completed..
Whenever i gone there is the branch people saying "sir, your documents are missing.."

Your call center on the world pathetic center[protected][protected])
Last 4 months i was trying to call and none of them took my calls and did not back..
And sadly i want to inform you that in every month i am going in residency branch and meet this persons..
1. Mr. Reddy - [protected]
2. Mr. Shankar - [protected]

Please have a careful co ordinations with my issue and make a solution as soon as possible.. Hopefully i want a proper solutions with a hearty concerns..

Since last 1 year i have been requesting iifl to close my account h001twrk. I have some stock there which was bought long back which is currently having no value. I am ready to signoff that i do not need that stock. Bangalore office they are not helping me close this. I called bombay office, they sent me back to bangalore branch. Please help me close my account. I want to close it before 31-march-2018

Dear sir, mam
I have a taken a commercial loan of rs 3240000 in the year 2014 @ 13.75 %rate of interst. My a/c no. Is 713435
My conplaint is that the rate of interst which you are charging from us is too high. In comparision to other banks.We have talked to other banks like axis, boi, hdfc, sbi etc they are very easily ready to takeover our loan with only @11 % rate of interst. So you kindly do the interst rate down or else we dont want to continue with iifl. If you are not doing so . Then kindly give the LOD for closer as soon as possible.please reply as soon as possible Thankyou

I raised query and its case id is 03462096. I told iifl people to give me reply in writing to my query with proper justification and evidence but they are not responding to me. I also told them to assign me some senior level relationship manager but instead of that they assign me junior level rm who does not have any knowledge. I wrote so many email to them but they dont bother to reply me.

I have two home loans in iifl with "746462" and "743001" account numbers respectively. I kept an application for foreclosure of my loan and also submitted the filled form at your tirupati branch and got acknowledgement for the same from your office. I also submitted the copy of that to your "reach" department through a email. Already i have taken a demand draft for ₹55, 00, 000/- on your organization name as mentioned in your prescribed application form. Till now there is no response for the foreclosure letter. If you will not send the concerned letter means, i have to get huge loss in the form of interest. It is highly objectionable and regretted to do like this from your office. Don't play with the customers. What for we have to pay interest amount unnecessarily for your negligence? If you people wants give the response to the court of law means, i am ready to move to take a legal action against you. If you people can't take the action means, i will proceed from all the angles to take an action officially and legally obviously. Therefore, take the necessary action to do the needful for foreclosure of my loan. Otherwise you people have to compensate all my financial losses. Thank you.

I had loan account hc3200 with india infoline
I asked them for foreclosure letter after 9 months
they told me that I can not close the loan even after it is clearly mentioned that I can close the account after 6 months,
after that they sent me a vague amount of 1350599 for account closure
I still obliged and paid 1280422 by demand draft and remaining 75336 by cheque
now they lost the cheque and deducted extra emi from my account
and are asking me to pay more interest for delay in deposition of the cheque which they lost
they are withholding noc letter and creating new rules by their own wish they have not given me the agreement copy
I can not verify any amount which they are asking me to pay

I got a call from mr. Pradeep tiwari for personal loan on date of 4.1.2018. According to requirement i have submitted all the document. After that very next day i received the mail that my loan amount of rs 50000 has been approved and i have to pay 4373 rs per month for 1 year as emi. Then i am agree with his. Very next day again i got a call from that person, that they are failure to make my ecs automatically & they suggest me that i have do it from my bank atm against the charges of rs 4373 which will be refundable with loan amount. That time i am agree with him & i do it. On that day they mail me nach form for signing. After signing the form he told me that i have to pay advance emi of rs 4373 for disbursed the loan which will be refundable with my loan amount. Till now i have pay rs 8746 with out getting the loan. I am waiting here for loan but till now no amount received in my account.
I had a faith with iifl but after suffered all this situation i think this is a big fraud company.
I am requesting to you kindly refund the amount of rs 8746.

Sir,
I have honour to request that i have an iifl account with id vikkum13 in the name of vikas kumar. I tried to update my kyc detail in my iifl account through sending a speed post with all required document to their main office in thane. After that i confirmed also that on 8th dec 2017 they received my application. But they said that ur uid does not having the address which u have written but sir for my address proof i already given my current gas bill as they have written it their instruction page for acceptable doc list. But now they are telling it is not acceptable as address proof. But sir if it is not acceptable then that should not be in the list. I tried to contact them at least update my email or mob no. As i am providing my pan card which is there in record and satisfied that i am same person but they didn't update my details in account. Please help me out as i am not residing near to any iifl office. My complain no. Which i had registered in iifl is[protected].

Regard s
Vikas kumar

I need my list of documents & outstanding, for that i have been calling customer care services and sent mail and ask about it, they are saying they are going to send required documents on your registered mail id, please send my list of documents and outstanding on my mail id [protected]@gmail.com, my loan account number is- IL10004597

reference number/docket number[protected]

Regards
Gopal

Today be are listen as iifl is good about the service and its quality but this is totally wrong perseption about this they are not do anything because the employee are not serious about any thing which are running or happen.
From last 4 months they are not attached my poa the status of my poa is n.
Untill i send second copy from speed post. 😑
At the time of account opening they r very excited call me 4-6 time in a fix given time but today they make only ticket else not any thing.
My user id is
Shivayad
[protected]
Account opening in thane industrial area estate thane.
I want to close my account when my money is coming from my demat account shares selling.
Very fake terminal.

My client id is prmambh4 monica bhavnani
There are several issues which need to be reloved
1. Mismath in my name. Trading account the name is monica bhavnani but the pan and adhar is monica samal. Have couriered self attested copies of pan and adhar card to santosh mashal but have no idea of the progress. Have also spoken to gautam who issupposedto be my rm.
I am also not able to trade as no one has come to collect the cheque for 2 weeks. Unable to do internet banking as my bank is not listed with you
This is absolouteley not fair and would urge iifl to answer me immediateley

Hi,

i have loan with your bank personal loan.

i have taken it last year and i dont have the Exact report of it.
so, could you please let us know like more how many EMI's have left as i have taken the loan of 50, 000 for 1 year.
so, wanted to know how many EMI's i have paid and how many have left more.

so just wanted to know, more how many EMI are left and also need a Track record of it.

Can you send ma copy of it.

my loan Account no: SL958791

I need my list of documents & outstanding, for that my wife visit your branch in vadodara, the told, you call customer care services and ask about it, they will send your required documents on your registred mail id, please send my list of documents and outstanding on my mail id [protected]@yahoo.com, my loan no is 757602

Regards,
Darshan jadhav

Respected sir
I mr tushar mohapatra having home loan account number 740725 had taken loan from iifl on 2016. There were of interest is too high and now i want to take over the loan to other bank. But after telling and giving them written request no body is giving response to my application. Neither they are giving me any documents required for the transfer of the loan. I am harassed by the service of this said company. Please do needful

Regards
Tushar mohaptra

A man called Pradeep Kumar Tiwari (mobile no. [protected])called me up on 21/12/2017 claiming that he is from IIFL personal loan section. Since I needed loan he asked me to forward the documents to loandesk.[protected]@gmail.com. I asked him why gmail & why not IIFL mail id, to which he said he is third party who carries out documentation & processing.
Yesterday, i.e. on 26/12/2017 he called me up & said the request had been approved & sent me a mail that contains certain detail. As there was IIFL logo I did not suspect anything. He called me up few hours later and said the EMI will be 7, 950/- and I will have to pay 2 months EMI in advance in order to verify that the account is active, but I will get it back when the loan amount is credited. Though a bit reluctant I agreed, again because of the brand name & good will of IIFL.
Some hours later he sent me another mail confirming that the loan would be transferred but since the provider is a private party I will have to pay 15, 954/- as collateral. When I disagreed he said that since everything is documented & IIFL is involved I have nothing to worry about. I asked for signing the loan agreement, but he said without collateral no agreement can be signed. He sent me a receipt showing how much I paid & how much is going to be transferred. To prevent from getting suspicious he mailed me his id card and said I could lodge complaints against him if I did not get the payment.
In total he got 31, 854/- from me in the pretext of disbursing loan which did not happen.

I had pledged my gold with federal bank in 2015 and the account had come for renewal in april 2017. They sent me a renewal form for signature. But i did not sign as i am based at bangalore and gold loan account is in shimoga.

Now when i contacted the home branch in shimoga they are giving information that it has been renewed without my signature. When i called up customer care they are telling that the account is closed.

Let me know what to do as i am confused.

R/sir

This is to inform you that I have some problem which are mention in our letter and the letter is attached with this mail kindly do the needful and short out my problem as early as possible because of the time limit has been over to solve this problem but problem is still pending no body reply with confidence and now I have to submit my problem at Consumer Forum.

Thanks and regards

Sir mai aapka 4years ago reginable customer hu, but pichhle 2 baar se sahi price nhi lagaya ja raha hai,
Bazar k anusaar mere gold ka value achha hai but bazar ka intrest high hone ke karan ham aapke yaha se business karte hai, aaj hm jab aapke branch me gold lekar aaye to uska value zero lagaya gaya. Agar yahi problem raha to majburan hame aapke yaha se business band krna parega. Aap hamare adhar no se business details check kr sakte hai ki mai aapka kaisa customer hu.
Aapka vishwasi customer
Shashi kumar gupta
Gl no-8657673
8577417
8424132
8547810
8253591
7992265 etc.
Adhar no[protected]

I have a trading account with iifl which i opened in 2011. I did not use the account since then and the registered mobile number and e-mail id (Official mail id) are currently not in use hence, i had raised a request for change in my mobile number and email id by sending the attested physical copy of my pan and the form downloaded from ttweb. I had sent the requested form and attested pan copy to thane office in the month of october which was rejected because the signature was not matching according to them. I had sent the same details the next time in nov, and yesterday when i called the customer care the conversation went like this. At first i was told my application is rejected as i had not attested the pan copy which i sent, when i confronted by saying that i had signed i was told that the signature was a photocopy and it was not in original, i confronted that the signature was original, i was kept on hold, after 5 minutes i was told that my application was rejected because i had not sent the pan copy itself. I have serious doubts on the functionality of iifl. It frustrates me to core to have opened an account with iifl. Please resolve asap.