India Infoline Finance [IIFL] Complaints & Reviews

I have taken a home loan of Rs.27, 17, 000/- on[protected]. on monthly EMI of Rs.24, 412/- but yesterday I received a call from IIFL. He told me for pre EMI of my loan but I want to know that why I will pay pre EMI instead of monthly EMI.
After loan disbursement only monthly EMI charged but here they are charging only interest amount on my home loan. Please clear my query and give me proper response. I will wait for your response.

I took a gold loan of Rs.70000 from IIFL, Centre Point, Aligarh branch against gold necklace with quarterly scheme of 1.80% with early interest rebate of 0.5%. My tenure got expired on 3rd April, 2017 but I was never informed about it till 27th of July 2017. Since I was out of town for a long time, I contacted the IIFL Centre Point Branch via phone and they told me that I can rebook the loan as soon as I come to Aligarh and did not told anything about escalating interest rate and interest rate will be same as going i;e 1.8% - 0.5% = 1.3%. But when I visited the branch I was informed that my second quarter would be charged according to 1.80% compounding interest. Since, I was not informed at all, I was assuming the interest of 1.30%. I won’t be paying the extra surcharge interest over my case as there was misapprehension regarding it.
Kindly waive off the extra interest over my case with gold loan no. GL-5167237.
I am a regular customer of IIFL Gold Loans. Other than this loan, I have many other running loans with your company. I currently have loans of Rs. 2, 36, 000 with the Centre Point Aligarh Branch with loan no. GL-7295762, GL-6859379, GL-7444137. In the past I had loans of more than Rs 10 lacs in your company on my name, my siblings name and on my fathers name with gold loans no. GL-4409715, GL-4409716, GL 5167217, GL-5166528, GL- 4194847, GL- 4104696, GL- 4104811, GL- 4111642, GL- 4188490, GL- 4111884 and many more.
I have been a regular customer and I have paid all my previous interests on time. If my interest is not waived off, I will consider this as course failure of your company and will shift my gold loans to another company and will never recommend IIFL Gold Loans to anyone.
Kindly resolve the issue.

Regards

Tanzeel Ahmad
Loan No. GL- 5167237
Mob No. – [protected]
[protected]

This complaint is regarding this iifl insurance is a acting as third party office for bharati axa insurance customer need to pay the yearly premium amount to iifl and iifl pays to baharti axa, but this iifl (Third party) didnt send the amount to bharati axa, aprat from that iifl karimnagar branch (Branch code:bm4070) has been permanently removed from that place without any information to the customers, and there is no other solution with the customer what to do regarding this, so raising a complaint on iifl. All the details are attached below as a payment receipt of iifl please take a proper action.
Mobile no:[protected]

Hi,
Iifl looted my money unknowingly. Traders be alert. If they send you contract note to your address they will charge 57rs. And when you enquire about that they then say it is through normal post. For normal post would it cost 57rs.

Unknowingly these people ate my money. I composed a big email and sent them my concern regarding the charges. They sent me a reply with 1 line. It happend to me twice. Just think of it.in the website itself it is mentioned as courier. How can they say now as normal post. Check this link https://ttweb.indiainfoline.com/trade/ProductsAndServices/EquityBrokeragePlan.as...⇄

I didn't get even a single digital contract note to my address till today. I am getting contract notes to my email address. If my account is mapped with physical how can i get contract notes to my email? Can you answer this. I was said address might be wrong when i called you people. If that is the case how am i getting dividend cheques to my address. Why cant you people share pods to me. Why cant you share courier numbers. I am using this account from 8 years. Till now no relationship manager intimated me about the charges.

These people are saying now its through normal by charging 57rs. Normal post wont cost them more than 10rs.

I was charged with more than 25000 rs unknowingly. You cant see these charges anywhere. If you activate your account you have to manually go and change from physical mode.in this digital world will anyone opt for physical mode to be sent to your address. By doing this these people eat money. Many people wont know this.

They will call and ask us to take mutual funds many times. For these charges no one has called. I called them 5 times. I asked them to escalate the call. Twice they said their manager will call me back. But no one called. Finally i called myself again to talk to superior. She promised me to call by friday. But no one called. Once money is there at their end they will loot.

Consumers please check your accounts get rid of this iifl looting. I am a victim. I lost lot of money. They wont even respond properly. Please please be aware of these charges.

Dear sir,

As i pledge my gold in iifl chandapura bangalore branch, iifl gold loan yes reddy complex, 1st floor, anekal road, chandapura, bangalore - 560081 on 17.04.2017, loan amount not distributed, the branch persons did malpractice when transfer the funds.

Pledge details :
2 earining & 1 ring
Pledge account no: gl 7519004
Pledge account holder : sagar r. P
Pledge value : 23, 025/-
Account holder bank account no:[protected]
But
Iifl transfered to bank acc no:[protected]

Please find herewith attached the scanned copy of the document for your reference given by the branch

Kindly check it and do the needful.

Regards
Bharath. S
[protected]
[protected]

My client id is degaonkr

I had purchased iifl liquid fund with weekly dividend. Initial dividend was credited in my registered account og sbi. Afterwards ii started getting cheques drawn on hsbc bank which has been already de registerd from iifl acount.
I want that the divident amoint should get deposited in my registered account of sbi.
Please do the nedful

Dear sir/madam,

Its really difficult to describe the financial situation, but now the time is short so please do the needful to stop auction and let me know the time limit so i can repay all the outstanding. Even i have not received any writing notice at old address.

I have paid 19000 inr interest in may month and iifc bhuj branch told me to make another 25000 inr for renewal. As i had not money so requested to provide me time but our all ornaments gone for auction on 18th june, as per information given by iifl bhuj branch.

Only the reason of renewal difference you can not send for auction, you should wait for sometime.

As per mr dipesh (Iifl bhuj branch) all ornaments under head office auction process and not getting final payment date.

Also i must say here that your female staff in iifl bhuj branch is too rude in behavior. When i said "why you misbehaving like this?" she replied me that "pay interest on time then will talk to you in good manner".in short if i am not able to pay interest each month and paying quarterly, you should not behave rudely. As you are in service sector. I have been experienced with muthoot from last 3 years but i have not felt atmosphere like this.

Anyway, its all matter too much but i need at least last chance to repay and secure my ornaments.

Old details :

Mobile : [protected]
Address : bapa dayalu nagar, junavas, madhapar - bhuj (Kutch)

New details : (Please update address proof, also attached gas passbook for address confirmation)

Mobile : [protected]
Address : 08, pooja park, opp. Patel samajwadi, bidada - mandvi (Kutch)

Iifl is currently charging 9.65% for my home loan. But current market rate is 8.35 onwards. I have requested them to reduce the rate of interest. But they are demanding 5000 plus service tax for this. Also they are telling they can reduce only up to 8.65%. Mine is floating rate loan and loan agreement never talk about any charges for rate reduction.

Dear sir/madam,
I bishal kumar, home loan customer of your bank having loan account no. 741420. As per the government interest rates of home loans are cut down to 8.0-8.35% but still your bank have charged me 9.55% interest rate from 1st emi of my home loan.
Kindly apply me the interest rate as per current rate of interest, as early as possible. Awaiting for your earlier response.

I have also sent several emails in last 6 months requesting change interest rates still there's no response till date.

Kindly look into this matter and reply at the earliest.

I have taken home loan from iifl in dec 2015 at that time present interest rates, after that government has slashed interest rates many times but iifl does not reduced their rates. After follow up and many request they are not ready to give me the required documents for foreclosure of loan. Their customer care is a nightmare, no response of phone in cc and also to their mail id. Very pathetic condition for loan taker from iifl.

Hi,

Kindly provide me with my last home loan transaction details in mail id.

Reason: my first loan amount that was supposed to be deducted was rs 11, 440 but they have deducted rs 12, 019. So i need full details in mail. The details are given below :

Loan number : 784684
Name /; nirmal kandwal
E-mail : nirmal. [protected]@gmail.com
Phone no : [protected]

Please provide me no dues certificate about my gold loan account no. Gl3444o36 branch code and name - mayur vihar phase 3 code mb2112 i have already paid the amount by auction. Of the article i. E.25000 rupees but it shows in my credit report that current balance is 25000 i talk to the the branch of mayur vihar phase 3 they send the request to the main branch. Kindly look into the matter and gave me no dues certificate
Thanking you
Sanjay kumar
Mob.[protected]

My name is B. Ramakrishna, home loan account is 719123 at visakhapatnam branch and I need to close the home loan account. So will you provide foreclosure, LOD, outstanding letter. And I am already discussed about the loan closing details, but you are not responding properly. And the customer service of IIHFL is not respond my request.and another banks are offered low rate of interest.

Dear sir/madam,
I anil shetty, home loan customer of your bank having loan account no. 771973. As per the government interest rates of home loans are cut down to 8.0-8.35% but still your bank have charged me 9.55% interest rate from 1st emi of my home loan.
Kindly apply me the interest rate as per current rate of interest, as early as possible. Awaiting for your earlier response.

I have also sent several emails in last 6 months requesting change in banking details from kotak to axis, as i no longer hold kotak a/c still there's no response till date.

Kindly look into this matter and reply at the earliest.

Dear sir,

We have purchased india infoline n5 series debentures of quantity 60 on 21st september and qty 20 on jan 11th 2017.

1) but i have not received interest for the month of october for qty 60
2) i have not received interest for qty 20 till date.

Request you to kindly look into the issue and issue me the interest.

Name: g anusha, pan: bqgpg0397h

Sir
I j sahoo had availed 2 numbers of loans from iifl, ashok nagar branch, bhubaneswar during may, 2016 vide no. Gl6360402 and gl6360278 for a sum of rs. 287997/- and rs.81599/- respectively. I have not received any communications relating to the status of my account. I had been to the office in august, 2016 and asked them for the details of the interest in my account. They asked me to pay a sum of rs.18950/- and rs. 5502/- but denied to give the details as they conveyed details are not available with them. Thereafter, i was not in station and had to send my father to further inquire the outstanding interest and principal of the loans on 20th jan, 2017. The executive of iifl conveyed that he had to deposit a full and final payment of rs. 396094/- for closure of both the loans. But he also said that i should be physically present for the release of the ornaments in the loan. He denied that they do not have the details of the account statement, but asked to clear the outstanding figure. The payment had been made in the said account on the 20th of jan, 2017.
When i returned after 2 months and had been to the office for release of the ornaments, surprisingly i had been asked to pay a sum of rs. 12000/- for closure of the account. They said that your account was not closed as there were still some outstanding interests on the account but they did not provide me with any kind of statements saying that the account statement is not available with them. When i calculated the interest myself i found that they have already looted rs. 5357/- in excess in the name of penal interest on my account and still imposing a sum of rs. 12000/- which is only because of the hidden and harsh penal interest imposed on me. I have written to the customer care grievance, but they said that you have signed the agreement during the loan. But to a great surprise, the quantum of penal interest and that too without any notice or intimation is pretty unfair and unbearable. As such i am unable to pay the amount any further which has been imposed on me illegally in a unfair manner and also brings out the hidden charges which they are unknowingly charging on the borrowers. I pray for justice.

Respected sir/madam,
I am ravi, home loan customer of your bank having loan account no. 771973. As per the government interest rates of home loans are cut down to 8.0-8.35% but still your bank have charged me 9.55% interest rate from 1st emi of my home loan.
Kindly apply me the interest rate as per current rate of interest, as early as possible. Awaiting for your earlier response.

Thanking you,
Ravi balar

My name is b. Ramakrishna, as customer of iihfl at visakhapatnam branch, my housing loan account is 719123, now i am change the another bank due to low rate of interest, so please provide my foreclosure, out standard letter, list of documents. I am already discussed about it to your branch but they are not accept my request, so please accept my request and take action necessary. Thanking you.

I have made an online payment on 11th feb 2017for rs 12587 rs but portal of iifl showed transaction failed. Amount ws debited from my allahabad bank account. Bank has raised the arbitration again to iifl. No revert they are getting from iifl.
I have already deposited the cash payment at the kanhaiya nagr branch delhi. Till now i have not received the amount back as the bank says the transaction seems to be succesful. So i urge you to revert to the bank query of prearbitration raised for the same issue.
Please help resolving it urgently.

Dear sir
My name is deepak dhyani, i have applied for a loan of 5 lac rupees as a sme/business loan with loan account number sl934989 on 27th april 2017. On 30th april i got sms from your company that my loan is approved & disbursed 4, 83, 242 rupees to my registered bank account but from that time no loan amount transferred to my registered bank account i made complaint many times to relationship manager mr ritesh singh who works in gurgavn branch, to customer care but no answer came from any side & after 7-10 days mr ritesh told me that my loan was cancelled due to negative verification when i asked ritesh why message came to me of loan amount disbursed he told that this is only the loan booking message & my loan will cancel & all my documents will return back to me but from 30th april to till 6 june 2017 no documents return back to me but a fraud is made with me by providing security cheques for emi payment in my bank account whether no loan amount is transferred to my bank account & a 1200 rupees penalty occur to my account due to stop payment. I want to ask you some facts these are
1. When i made so many complaints to cancel/deactivate this loan account why your company take 1 month time & use my cheque to take payment from bank
2. When i inform your company by my bank statement, by customer care, by complaint mails & procedure is undergoing for resolve my complaint then why your company use my bank cheques
3. Every time from 1 month your customer care told me to wait 2-3 days & promise me to process my request complaint & take 30 days a bigger time for a professional private finance company when you have my all request for cancellation why your company uses my cheques for payment
Dear sir take necessary steps to avoid my problem
Deepak dhyani
Email: [protected]@gmail.com
Loan account no — sl934989