India Infoline Finance [IIFL] Complaints & Reviews

Dear team,

This is with reference to the gl7685145, which i had pledged 2 weeks back in babusabpalya branch, i decided to release the gold, and i asked for instructions with your executives in babusabpalya branch, ispoke to priya who informed to transfer the amount online since it it 1 lakh and they cannot accept cash transactions.

However the instructions were not given to me clearly, she advice initially to send the reference number after making the transactions,

She had given me the executive naveen's wats up number, who sent me a screen shot of the iifl account number, who again did not instruct me that i should be adding the gl number for trasfer.
I had to transfer the amount on two different days, as the banks allows to transfer only 50k one day, anyways i made the transfer and sent the reference number,, after two days i tried reaching priya and there no response.

Hence i visited the branch directly and spoke to priya who informed me that i have to send the bank statment, when i asked her why this was not told me earlier she informed me that screen shot was sent.. How on earth i am supposed to understand that i dont know.

Anyways there were two other gold loans which i released by paying cash, and there was some numbers written on one on the 2000 rs note, for which priya told me she cant accept the money as there is something written on it, i informed priya that i had taken permission from office and come and that i dont have neither the time or cash to give a clean 2000 rs note, for which she accepted.

So now when i had to collect the gold from the counter, executive naveen raised the same issue again telling that he cannot accent 2000rs note as there is something written on it.. So i had to explain again what explained to priya... This is a clear case of communication gap with your employees, and morever the branch is not very big that naveen was not able to hear the conversation i had with priya, he was right behind priya which is a very small office for anyone to overhear the conversation, and there was no reason for naveen to ask me the same question again.

So.. Ya i sent the bank statement on monday morning, and called priya who informed me that she will call be by 12:30pm and i can collect the gold, i did not get any response from her yet again, i called her at 12:30 pm who informed me that she is yet to get the approval, anyways i had to release that other two gl so i visited the branch directly, spoke to priya who informed me that she is yet to get the approval since i did not add the gl number in the transfer and that she will call be by 05:30 pm.

She did not call me yet again, i tried calling her this morning, and the call was not answered by her, after 1 hr i get a call from naveen executive, who rather rude enough, who asked me the send the bank statement yet again. I told him i had already sent, for which her send it is in pdf format which requires a password,,, i told him i will give the password, for which he said he would need the copy of passbook, which i dont have and he was rude enough and had the audacity to tell me that i was in wrong and did not follow the instructions clearly when making the transfer,.. So i tried calling priya again after having the conversation with priya who did not answer the call, i have attached the call recordings for your reference.

I believe you are doing this purposefully to collect the interest... You guys are testing the patience to the core... I am not going to pay single interest from the day the amount was transferred for your staff's mistake.

I have attached all the screen shots and calls for your reference.

My question is why did none of the executive did not instruct me verbally or over the phone that i have to add the loan number while making the transer?

Please have this sorted at the earliest, or i make have to take this legally.

Regards,
Anitha
[protected]

Hi,

I am a customer of iifl nri home loan. I want to highlight they have zero customer service. No option for people living in abroad to contact iifl customer care. I tried mailing [protected]@iifl.com for more than three times and no response even for one mail for more than a month wherein their SLA is three days.

I asked how to make part payment for my home loan ? Even for that query they are not responding.

Another query I asked for, they charged me additional 10000rs for insurance without any reason . I found this when I received the policy document from icici. They did not respond for this as well.

I will call chennai kk nagar branch daily midnight my time by staying awake just to get answers for my queries but they never answered till date.

Dear sir,

As i pledge my gold in iifl chandapura bangalore branch, iifl gold loanyes reddy complex, 1st floor, anekal road, chandapura, bangalore - 560081on 17.04.2017, when we pledge the gold the persons informed the payment made through online, but yet the amount not received to our account when we go back with the branch for the issue they informed the amount transfered to another bank account for that they request one week to transfer the money but yet the payment not made, and not given close the issue,

Pledge details :
2 earining & 1 ring
Pledge account no: gl 7519004
Pledge account holder : sagar r. P
Pledge value : 23, 025/-
Account holder bank account no:[protected]
But
Iifl transfered to bank acc no:[protected]

Please find herewith attached the scanned copy of the document for your reference given by the branch

Kindly check it and do the needful.

Regards
Bharath. S
[protected]

Dear sir,

My name is prashant leuva

Maine india info line finance main se commercial vehicle lone liya hai

Main meri lone fore close karvana cahta hu. To company vale muje meri outstendin amount nahi de rahe hai aur muje per day ke hisab se penalty laga rahr hai. Maine 15 day se constant. Customer care main call kar ke amount puch raha hu, fhir bhi wo de nahi rahe

This is regarding with respect to reduction of rate of interest.

Since 4 month back i put a mail requesting for reduction of rate of interest but till now no action on it, it show clearly irresponsibility of back end team.

I kept waiting for your response and even tried to reach on call. Every time i get false commitments.

Request you to kindly support your customers and don't let them suffer.

Hello IIFL,
The mentioned loans in the subject are floating interest rate and are issued at 12.35% for us. We have requested for reduction in the interest with respect to current market rate on January 7th 2017. We have been following up with your zonal manager, local ofc manager and OPS. Around 10 to 15 complain numbers are raised, but no action has been taken on this issue.
So far in my experience with financial institutions, this the worst experience i faced. While you delayed on reducing the interest rate for 5 months, every month we ended up paying around 60K/- inr. For every effort we put to get better service from your organisation, you only proved that our efforts are of no use. Finally when we decided to foreclose our loan, it has been over 3 weeks after we placed request for foreclosure and still the foreclosure letter is not generated.
Hope my complaint get your attention and someone from your Organisation take the responsibility of solving this issue.

Respected sir/Madam,
I am Milind Laxman Kale, Home loan Customer of your bank having Loan Account No.770988. As per the goverment interest rates of Home Loans are cut down to 8.0% but still your bank have charged me 9.55% interest rate from 1st EMI of my Home Loan.
Kindlya apply me the interest rate as per current rate of Interest of 8.0% as early as possible from 1st EMI of my Home Loan. Awaiting for your earlier response.

Thanking You,

Regards,
Milind Kale

I borrowed a gold loan of rs. 27, 000 from the company and regularly paying an interest of rs. 435 (monthly) and my interest due date is 19th of every month. On 15th of this month i received an sms from the company that i will pay rs. 567 as interest for the month april 2017 and must be paid by 19th may 2017. Immediately i contacted the branch manager for clarification of overcharge of interest. The branch manager mr. Ganesh nautiyal told me that i didn't renew my loan and tenure is expired and must visit the branch immediately. Yesterday i have visited the branch and talked to the manager regarding the matter and want to pay the interest amount, but he refused th accept the amount of rs.567, now he is demanding rs. 1030 for interest and rs. 3000 (minimum) for gold rate evaluation. How it is possible rs. 1030 as interest for month for loan amount rs.27000/-?

I would like to inform to your good office we have taken gold loan from your company last year. Last week my mother closed that gold loan one of your staff name Ms.Radha working in kumbakonam branch, in Dr.moorthy road. Sharing our information with my sister who is not in term of good relationship .its our personal issue we have warned her twice before not to do such a things but still she is continuing to do .Also she is not responding properly in the professional manner .we requesting your company to take an action against her not to repeat such habit in the future .her behaviour giving us frustration to our family .

I have never used this account but the India infoline asked me to pay 2300 plus to close the account. I am shocked, i don't know how to proceed. I don't know whom to contact to complaint this online. This is really a robbery. Am I need to pay for accepting the terms​ and conditions with out reading it? Even doesn't the govt didn't read it?? Please advise.

Respected sir/Madam,
I am Milind Laxman Kale, Home loan Customer of your bank having Loan Account No.770988. As per the goverment interest rates of Home Loans are cut down to 8.0% but still your bank have charged me 9.55% interest rate from 1st EMI of my Home Loan.
Kindlya apply me the interest rate as per current rate of Interest of 8.0% as early as possible from 1st EMI of my Home Loan. Awaiting for your earlier response.

Thanking You,

Regards,

There are approximately 10 year to close the account and money is just not returning in this as many requested. We fill many times account closing form but there is not take enough action to money returning and again and again we just tired. Company employer details — name vikas gawade address iifl centre kamla city senapati bapat mary lower patel west mumbai 400013 we sent many times account closing form but their is focus on it always reject and pretend

My name is shambhu prasad prajapati and my client id is 12shanbh and i have an account in iifl (India infoline finance ltd.) and i want to close my account in iifl and i had contact to iifl and they have informed me you have some share first you can sell and close your account but i am not able to sell the available share and i informed to iifl team member to sell the available share but they are also not able to sell and i had informed him i don’t want any share you can destroy and close my account but iifl customer care member always me misguided and they are not close my account and they are also not attended my call i have all the mail details and also voice recording for your reference and i had also paid all amount on last december 2016 after that they are not respond me please help me to close my account.

Thanks and regard
Shambhu prasad prajapati

I'm a customer of iifl gold loan. I had bought 3 gold loans from your company 1) date :- 11/02/2016 loan account no. Gl5906633
2) date :- 11/02/2016, loan account no. Gl5906918
3) date :- 11/02/2016, loan account no. Gl5906949. My recent account no. Is gl7384683. I had taken gold loan from this company as it provided me with the loan on time... But the employee working named dilip shinde's behavior is inappropriate.
On 6/5/2017 at 4:59 p. M on this no.28760118. I had called to ask him the amount of my gold loan interest but he declined to give any answer and gave an excuse. After a while i again made a call but got a reply from him that his staff will provide me the loan amount. But on that day his staff also failed to provide me with the information. On 8/5/2017 i made a call at 9:54 a. M. He did not furnish me the amount.. Again on the same day i had made more 2 calls on the same no. As above the timings are 10:10 a. M. And 10:30 a. M. After calling for the third time i got my loan amount which had to be paid. I would like to inform the respective authority that just to get a amount number i have leave all my work beside and make numerous calls to your company and in return i get mistreated by your staff named dilip shinde. This is the second time he did not provide me with proper information regarding my loan.
I want the authority to take strict action against the said employee.. Because it might cause a loss to the company as they will loose sincere customers.
Thankyou!

I am writing this letter in reference to the home loan that i applied with india infoline home loan with the loan prospectus # 10001265.

With some financial problem i am not interested for home loan accordingly many time i requested to iifhl executive for provide me any proof of cancellation of home loan application.

I had send many email to iifhl for cancellation of my home loan application but they are not responding on email as well as mobile.

What should i do??

I had home loan with IIHFL, which I got switched to ICICI Bank. Outstanding loan amount has been settled on[protected] through cheque to IIHFL. Still the bank says that they will charge us this month EMI to my account as it takes some time to update the records They did not mention any rules while closing the home loan and now they say that they would charge us. But how can I pay the EMI even after full and final settlement?

We took loan on december-2016. Today i called the branch number. They said that my gold is auctioned. How could it possible to auction my gold with in 5 months without any intimtation to us.

Unfortunately, we did not take the receipt of my gold loan. The printed forms were not available on that day. They made an entry in their database. I went to other country for my job purpose as i could not able to reach them.
br...

Hello,
I applied for prepaying the loan in iifl, they are not giving any response it is almost 1month till now my issue not resolved please taken an action on the above mentioned. My loan account no :729201
I have send a hundreds of mails to higher authorities i didn't got any response. Please taken an action on the iifl. Resolve my issue asap
Mobile number :[protected]

I am working as BA in IIFL Home Loan Bhopal Branch. I had given several home loan cases to IIFL I got my payouts last year after making so much efforts but Still payouts for 2 of my cases pending from last One Year. I had contacted branch manager several times but did not get any response and Now I am upset with the response. Please kindly help me to get my payouts for the pending home loan and LAP cases in this branch.

Third class service providing by iifl...

I am having dmat account with iifl, if any request i have sent vide my registered mail id you not able to process the same..

Only my request was to send pledge docs to my working place (Where courier services easily available).. Other than my registered address...

My registered address is in rural area near at sangli mh... Where courier/s not providing their services (But indian post service is available very prompt)... If i am giving instruction through my registered mail id why you not processing the same...

I have charging penal for non submission of pledge docs within time... I have sent mail for docs on 17.04.2017 shipment arrived at sangli on 19.04.2017.. Same is pending with them only... Refer attached mail details in this regards..

Required you suitable action on the same... Rm has also informed today i will call you in 5 minutes till time i have not received call...

Regards...