India Infoline Finance [IIFL] — byjus the learning app

Name of the Company - Byjus Service Type - Class 1 to 3 Invoice number- BYJUS[protected], Dated-29/7/2019 Loan ID- [protected] CMS ID- CMS[protected] Date of cancellation- 26/8/2019 Register number of the consumer -[protected] Amount paid -Rs 7700/- Present status – As per the consumer he have taken a plan from Byjus and after using one week he asked for the refund which already initiated by the company, but still he is getting the calls from the third party (IIFL) that the 1st installment of the loan is still pending, however those calls are regular on daily basis although it was informed to them that they have got the refund and they do not need the services, then Byjus informed the customer that closing the loan will take 21 days, till then consumer will get such calls. Expected - Consumer do not want such calls and he want that such calls should be stopped on immediate basis, although he will not pay any EMI for that, else he will go to consumer forum against it.

Student name: Shaeera Shadha S
Registered Mobile No : [protected]

We have register Byju's for my daughter (9th to 12th std) on 14/07/2019 and received the KIT on 21/07/2019.But language understanding is very difficult to my daughter no learning, it is not useful for her and I am also not satisfied. So we had already informed to your representative (Mr. Rabeen khan ) within 10 days.But it is not cancelled yet .Money also detected from my personal account Rs 6758 on 10/10/2019.
Total amount paid 9000 + 6758 = 15758.
Now I am frequently calling to mentor(Mithulla ) for cancellation but they are not cancelling.

Refer the attached document from Byju's representative for cancellation.

Please take the immediate action to cancel and take back your KIT (Tablet Lenova ) .Please refund the balance amount

Thank you
Regards,
Shabeer A

Still No response from Byju's team.Very poor response, They don't care about customer and our pain.
Customer satisfaction is very worst .I never seen like this cheating in my life with lot of fake & falls commitment.
Please don't buy this product, Be aware

Dear IIFL Team,
After lot of communication through phone calls & Mail still byju's not cancelled my contract.
Hence you please ensure my EMI should not deduct this month onwards from my account.
I hope you will take care and stop my EMI immediately.

Details Ref.no.TNL[protected]
ICICI A/C No.[protected]
student Name: Shaeera shadha S

Attachment: 1. Representative communication mail 2.My mail to byju's 3.Admission details