India Infoline Finance [IIFL] — byjus the learning app

Website: www.byju.com

I want to withdraw from this package as my daughter is unable to understand by this app.

My receipt no
Is tnl[protected]
Dated 15.04.2019

Please refund rs 9000 plus 4250x3 = 21750.
Please take back tab given to us.
Regards

Byjus id deducting emi of app every month automatically through iifl.
When contacted iifl, they say talk to byjus & when contacting byjus they say contact iifl.
Finally byjus says it will be deducted automatically you can not stop it.
No imtimation by byjus excutive about auto debit.
No byjus is denying to stop payment.
Please help.
Byjus no.:
[protected]
[protected]
Iifl no.
[protected]
[protected]
It is a cheating by byjus that auto debit is done without intimation to customer.
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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We have raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.
Aug 03, 2019
Updated by rajmadhuri1972
Team IIFL has already dropped the complaint & said "Let BYJUS RESOLVE" .IIFL is not concerned.
IIFL has written this on email.
BYJUS says stopping of payment is not possible & you have to pay complete.
Auto debit will not stop.

RAjesh MAthur
[protected]
Verified Support
Aug 08, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We are known for our exceptional attention in detail to all our clients. Your relationship means a lot to us. Requesting you to share your Loan A/C no. and contacts no. so that we can raise your concerns to our senior officials to assist you immediately.

Further, you can call us on Customer Service No. [protected] / [protected] or mark us a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.
Aug 09, 2019
Updated by rajmadhuri1972
Daer IIFL Team,
I have already mailed so many times to all IIFL addresses along with Loan details etc. .
Now it is a new way to elongate time further & my EMI will further deducted by 10th Aug 2019.
Please check at youe end first & than reply.
Regards
RAjesh Mathur
[protected]
Aug 10, 2019
Updated by rajmadhuri1972
EVEN TODAY I RECEIVED FOLLOWING SMS:

From: AD-BYJUSC
Dear RAJESH MATHUR,
Greetings from IIFL!Your Loan EMI of Rs .4250 is due on 10-Aug-2019for your loan number [protected]. PLease keep your bank a/c funded for sucessful payment. Contact us on[protected] for assistance . Please ignore if paid already.

it means neither BYJUSC nor IIFL is will refund & stop EMI deduction.
SMART way cheating customers .

Rajesh
[protected]
Sep 16, 2019
Updated by rajmadhuri1972
EVEN TODAY I RECEIVED FOLLOWING SMS: BIJU'S IS REGOROUSLY FOLLOWING ON PHONE TO MAKE PAYMENT .

From: AD-BYJUSC
Dear RAJESH MATHUR,
Greetings from IIFL!Your Loan EMI of Rs .4250 is due on 10-Aug-2019for your loan number [protected]. PLease keep your bank a/c funded for sucessful payment. Contact us on[protected] for assistance . Please ignore if paid already.

it means neither BYJUSC nor IIFL is will refund & stop EMI deduction.
SMART way cheating customers .
 
4 Comments

Comments

Name of the Company - Byjus Service Type - Class 1 to 3 Invoice number- BYJUS[protected], Dated-29/7/2019 Loan ID- [protected] CMS ID- CMS[protected] Date of cancellation- 26/8/2019 Register number of the consumer -[protected] Amount paid -Rs 7700/- Present status – As per the consumer he have taken a plan from Byjus and after using one week he asked for the refund which already initiated by the company, but still he is getting the calls from the third party (IIFL) that the 1st installment of the loan is still pending, however those calls are regular on daily basis although it was informed to them that they have got the refund and they do not need the services, then Byjus informed the customer that closing the loan will take 21 days, till then consumer will get such calls. Expected - Consumer do not want such calls and he want that such calls should be stopped on immediate basis, although he will not pay any EMI for that, else he will go to consumer forum against it.
Student name: Shaeera Shadha S
Registered Mobile No : [protected]

We have register Byju's for my daughter (9th to 12th std) on 14/07/2019 and received the KIT on 21/07/2019.But language understanding is very difficult to my daughter no learning, it is not useful for her and I am also not satisfied. So we had already informed to your representative (Mr. Rabeen khan ) within 10 days.But it is not cancelled yet .Money also detected from my personal account Rs 6758 on 10/10/2019.
Total amount paid 9000 + 6758 = 15758.
Now I am frequently calling to mentor(Mithulla ) for cancellation but they are not cancelling.

Refer the attached document from Byju's representative for cancellation.

Please take the immediate action to cancel and take back your KIT (Tablet Lenova ) .Please refund the balance amount

Thank you
Regards,
Shabeer A

Still No response from Byju's team.Very poor response, They don't care about customer and our pain.
Customer satisfaction is very worst .I never seen like this cheating in my life with lot of fake & falls commitment.
Please don't buy this product, Be aware

Dear IIFL Team,
After lot of communication through phone calls & Mail still byju's not cancelled my contract.
Hence you please ensure my EMI should not deduct this month onwards from my account.
I hope you will take care and stop my EMI immediately.

Details Ref.no.TNL[protected]
ICICI A/C No.[protected]
student Name: Shaeera shadha S

Attachment: 1. Representative communication mail 2.My mail to byju's 3.Admission details

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