| Address: 4TH LINE PANDARIPURAM |
My PLI policy AP-YS-154011-B matured on 07.08.2020, i submitted all the required papers on the same day. I was told that i would receive a letter with in one week, come along with that letter. As i didn't receive any letter, i approached again on 18.08.2020. i was told the latter had been despatched. I received it on 19th, and went to Gumtur HO in the mofrning, i was asked to come after 3.30pm . Again i went at 3.35 pm, but the lady at the concerned seat told I have not yet received the sanction letter, she could do nothing in this regard. Then i approached Post Master, he called the messenger, arranged for the work to be done. I have waited up to 4.30pm, but the lady was busy with her otherwork, asked me to wait still, she has to verify it, - NO ASSURANCE
IT IS VERY PITY, AFTER 20 YEARS PAYMENT OF PREMIUM, HOW MUCH TIME AND ENERGY I HAVE TO INVEST TO GET MY POLICY PROCEEDS. there is no concern at all towards customer service.
India Post customer support has been notified about the posted complaint.