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India Post
Ministry of Communications & Information Technology
Customer satisfaction rating: 21%
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5454
COMPLAINTS

India Post Customer Care

Ministry of Communications & Information Technology

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Address
Meghdoot Bhawan, Link Road
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2490
down
1094

Phone:
Phone:
up
1209
down
516

Mobile:
Mobile:
up
541
down
283

Fax:
Fax:
+91 61 2222 5011  
+91 77 1223 3194  

Additional info
Regional Contacts

Andhra Pradesh
Dak Sadan, Abidas, Hyderabad – 500001
Tel: +91 40 2346 3636
Fax: +91 40 2474 7282

Assam
4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001
Tel: +91 36 1260 3636
Fax: +91 36 1254 4838

Bihar
Patna GPO Complex, Patna – 800001
Tel: +91 61 2222 5051
Fax: +91 61 2222 5011

Chhattisgarh
Tel: +91 77 1223 3400
Fax: +91 77 1223 3194

Delhi
Meghdoot Bhawan, Link Road, New Delhi – 110001
Tel: +91 11 2362 0144
Fax: +91 11 2362 7114

Gujarat
Khanpur, Ahmedabad – 380001
Tel: +91 79 2550 5424
Fax: +91 79 2550 5275

Haryana
107, The Mall Road, Ambala Cant. – 133001
Tel: +91 17 1260 3100
Fax: +91 17 1260 3736

Himachal Pradesh
Kaithu, Shimla – 171009
Tel: +91 17 7262 9000
Fax: +91 17 7262 0351

Jammu & Kashmir
GPO Complex, Residency Road, Srinagar – 190001
Jammu
Tel: +91 19 1254 2878
Fax: +91 19 1256 1746
Kashmir
Tel: +91 19 4245 2528
Fax: +91 19 4245 2036

Jharkhand
Doranda HO Complex, Ranchi – 834019
Tel: +91 65 1248 2345
Fax: +91 65 1248 0153

Karnataka
Beaulieu, Palace Road, Bengluru – 560001
Tel: +91 80 2239 2523
Fax: +91 80 2220 2607

Kerala (for Kerala and Lakshadeep):
Thiruvananthapuram – 695033
Tel: +91 47 1230 8300
Fax: +91 47 1230 6500

Madhya Pradesh
Bhopal – 462012
Tel: +91 755 255 0838
Fax: +91 755 255 6547

Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli):
Mumbai GPO Building, 2nd Floor, Mumbai – 400001
Tel: +91 22 2262 0049
Fax: +91 22 2262 0829

North East (All North-Eastern States except Assam and Sikkim):
Shillong – 793001
Tel: +91 36 4222 3800
Fax: +91 36 4222 3034

Orissa
Bhubaneswar – 751001
Tel: +91 67 4239 2000
Fax: +91 67 4239 4790

Punjab (For Punjab and Chandigarh):
Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017
Tel: +91 17 2270 6700
Fax: +91 17 2272 1670

Rajasthan
Sardar Patel Marg, Jaipur – 302007
Tel: +91 14 1237 2020
Fax: +91 14 1236 6151

Tamil Nadu (For Tamil Nadu and Pondicherry):
Anna Road, Chennai – 600002
Tel: +91 44 2852 0367
Fax: +91 44 2852 2119

Uttar Pradesh
4, Hazratganj, Lucknow – 226001
Tel: +91 52 2262 2000
Fax: +91 52 2261 6855

Uttarakhand
Dehradun – 248001
Tel: +91 135 265 8396
Fax: +91 135 265 0065

West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands)
Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012
Tel: +91 33 2212 0070
Fax: +91 33 2212 0811

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Customer satisfaction rating
21%
Complaints
5454
Pending
0
Resolved
1130
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India Post Complaints & Reviews

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India Post — Speed post

 janad24
I sent a letter through speed post (EM[protected]IN) from Pune H.O on 17th August to the following address Executive Secretary,...
Complaint comments  Comments  (1)

 Amlan kumar
Sir/madam. Mara name Amlan kumar.mai na date-6/7/15 time 1421.Gaya HPO(823001).sa speed post kiya tha his ki track number- EF[protected] IN. Avi take Mara speed post delivery nahi huia. speed post ko track kiya 9/7/15.ma Kolkata. Dumdum airport ma bag open huia .us ka bad kuch pata nahi chala raha hai. 12/8/15 mai na on line complain kiya. Complain number -[protected]. Or, Kolkata post castomar care no [protected].ma sampark kiya .avi take mujha kuch pata nahi chala raha hai. Please help me sir..

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[Aug 19, 2015] India Post customer support has been notified about the posted complaint.
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     Rahi Dwivedi
    Sir, I have delivered a Parcel on 11th August 2015 to the address Rahi Dwivedi, Room No.-208, Boys Hostel, Gali No.-2, Mangal Baazar Road, Near Sangam Vihar Police Station, New Delhi-110062 and when I tracked it on India Post site today, i.e., 19/08/15, it shows “The consignment EI[protected]IN booked on date 12/08/2015 was delivered on 17/07/2015” but they delivered the consignment to the wrong address . Please look into this matter as this consignment was very important to me. Name - Rahi Dwivedi s/o Satya Prakash Dwivedi Address - Room No.-208, Boys Hostel, Gali No.-2, Mangal Baazar Road, Near Sangam Vihar Police Station, New Delhi-110062 Mobile [protected], [protected] Email rahi.rahi.[protected]@gmail.com


    India Post - Regarding Complaint against Parcel Delievery on Wrong Address

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    [Aug 19, 2015] India Post customer support has been notified about the posted complaint.
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      India Post — Parcel RI543517776CN Stuck at Kolkata Airport Sorting Office since 14/7/2015

       naving
      My parcel number RI[protected]CN had arriver at Kolkata Airport Sorting Office on July 14, 2015. Since then there is no status...

       manuwar
      my complaint is regarding my name printed on voter id card is wrong.my name is'' manuwar warsi'' the name printed on card is ''manuwar''.and my age is printed wrong my actual date of birth is''[protected]''age is 45.and the date of birth printed on card is[protected].kindly change the name and age. . kindly do the needful as soon as possible. voter id slip number ;-KFR0555581 voter centre number;-29, 1231 sex;-male house no;-143 colony;-bhadodih district;-koderma jhumri-telaiya, jharkand. THANKS MANUWAR WARSI
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         maheshkumardhanda
        My son vijay Kumar Dhanda has sent the parcel vide receipt no 173205 with tracking no EE[protected] on 06.8.15 to USA containing medicine for me of blood pressure and diabetes etc.But I have not received the parcel so far ie till 14.8.15.I have made several enquiries from IPS WEB TRACKING(tel no[protected] But no officer has given me the satisfactory reply.I have made enquiries from USPS also. They have informed me that the parcel is still lying in India.( tel no[protected] I am suring most as medicine are very much necessary to maintain my chronic diseases. I have to wake in the night to make enquiry from Indian Postal authorities .Please take the suitable action against erroring officers/ official and compensate me suitably due to problems arising out of non delivery of parcel. My family doctor knows my history well. So it is requested to do the necessary action at your end. This may be treated as S.O.S. Mahesh Kumar Dhanda, 960, FORBES ROAD, INDIAN LAND (29707) SOUTH CAROLINA, USA. Tel no +[protected]&+[protected].14.8.15jjjjj


        Non delivery of parcel booked from Baddi ,Disrict Solan Himachal Pardesh vide  no173205 with tracking no EE 742980869IN

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        [Aug 15, 2015] India Post customer support has been notified about the posted complaint.
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           shaikhfaa
          Respected sir there is one speed post article em[protected]in lying in r.L.O. Of gpo mumbai in torn/tampered condition. We are requesting postal authorities to see/inspect/verify the object and fix the responsibility. But instead of checking the object by naked eyes they are closing the case arbitrarily. Therefore i request that postal department should be instructed to verify the complaint by seeing the object spa em[protected]in booked on 15 jan 2015 from holiday camp p.O. Mumbai 400005 shaikh f a a a 52 acharya niwas navy nagar colaba mumbai 400005 mob [protected]

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          [Aug 15, 2015] India Post customer support has been notified about the posted complaint.
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             maheshkumardhanda
            My son Vijay Kumar DHANDA has sent the parcel from Baddi, district Solan, Himachal Pardesh which contain medicine for me for high blood pressure and diabetes etc on[protected] at about 13.00 hour Indian Time.with tracking no EE[protected]IN to #960, FORBES ROAD, INDIAN LAND, South Carolina USA. I have made nos of enquiries from the call center of Forign Parcel Division at tel no +[protected] .I am sorry to inform you that I have still not received the parcel till today ie 14.08.2015. I have also made several enquiries from USA Postal Department and they have informed me that Parcel is still lying in India . I have made these enquiries at USA NO +[protected] and have also checked at web site USPS.com several times. No officer from the IPS web tracking center has given me proper reply. These medicines are very essential. for me to maintain Blood Pressure and Diabetes . I cannot take medicine from USA . My family Doctor knows my health history. I am facing harassment due to non delivery of Medicine Parcel. I have to wake at night in USA to speak with Indian Postal Authorties. Take the suitable action against erroring officers/ official and compensate me with commensurate irreparable loss of health issue out of non delivery of parcel till date.Mahesh Kumar Dhanda#960 FORBES ROAD, INDIAN LAND SOUTH CAROLINA, USA( TEL NO +[protected]/+[protected]

            Complaint Status


            [Aug 14, 2015] India Post customer support has been notified about the posted complaint.
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               harjeet 1374
              My name is harjeet kaur kharoud I done my post from 342 NORTH HYDE lane Southall UB25TQ uk to raghbir singh in village ablowal post office sidhuwal district patiala punjab on 24th of July 2015 but they not got yet it's done from royal mail ...my contact number is [protected] my email harjeet.[protected]@gmail.com .please find for me ...thanks

              Complaint Status


              [Aug 14, 2015] India Post customer support has been notified about the posted complaint.
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                 Jatinsharma369
                Sir/Madam I want to inform you about my problem. Our area postman (seetaram) Didnot post my driving license to my address and when i met him and say give it to me he said that give me some money for doing this. Legaly i am at my residence so why i pay for my license. He abuse and fight with me. Plz take an action either i Will complaint in RTI. Thank you.

                Complaint Status


                [Aug 12, 2015] India Post customer support has been notified about the posted complaint.
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                   sondutt
                  Hi, I live in F block sector 11 pratap vihar. my query/compliant is regarding not receiving the mail and miss behaviour of postman. I simply asked to the postman do you deliver the normal dak to the doorstep or only registered dak. he cried on me and said what ever you can do, do i don;t care don't disturb me when i want i will come I am not the servent of any one i will deliver the registered post only if i wish i don't care about normal post. he is very rigid person due to that kind of person i missed my some important documents many a time i see marriage card on road when i saw my name over on the card i picked them from road and from last one month i am waiting to deliver the some LIC document which they have alaready send and they always send from normal post. When i asked from other person is that a kind of rule that he will not handed over the normal post then they said he asked to give them some money then only he deliver the normal post. my neibhour said that Earlier he came with normal post for me and asked me for some chi pani and deny i never received my any mail from him and when i asked him he said that you deny for chai pani and you did not pay anything so i don't care. Request you to do something or take some action before i request from all the neibhour and send a mail to DM or some other place with a singned copy of all people. thanks, Sondutt

                  Complaint Status


                  [Aug 11, 2015] India Post customer support has been notified about the posted complaint.
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                    India Post — Packet EU299463072IN not delivered; complaint 10006384663 not resolved

                     ggigras
                    Speed post with Tracking No EU[protected]IN booked on 06/07/2015, has yet not been delivered to Gurgaon; showing the packet...

                     negi rakesh
                    We submit guest teacher form by speed post i:e on 11-july-2015, no-EV[protected]IN & EV[protected]IN in Ramnagar branch ( uttrakhand ) last date of the form was 15 or 16 july but we shocked when we get our parcel back due to late submitted .now every one blame each others Without form we are not eligible for examination, now what we will do [protected]

                    Complaint Status


                    [Aug 04, 2015] India Post customer support has been notified about the posted complaint.
                    Pleasedo note that wetry to send max Speed Post Bags by Air.Also its not possible for us to bag each & every article into a separate bag.So normallly 50-300 articles are sentinto a bag depending upon the size, weight & volume of the parcel.Sometimes loose parcels weighing less than 200 gms are also sent alongwith letters & Mails.Now airline authorities have strict regulating guidelines & they examine each & every bag severely through X Ray scanners & often detain/unload the bags if they find anything which may cause potential danger to the safety of the aircraft.If not X-Rayed they have cooling period under which Mail bags are accepted 72 hrs prior to deprture which is not operationally feasible for us due to obvious reasons.They are strictly monitored by guidelines laid down by IATA which is beyond our purview. So normally it is seen that 15-20% bags are refusedto be carried by Airlines & thus those bags need to be sent by surface transport which causes delay to the articles.Pleasr refer to our disclaimers policy that in such cases we may not provide time bound services(delivery) to the recipient if any such untowards incidence happens.Thanks for bearing with us.We always try to provide the best of our services.
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                       abinashjohn
                      I have sent a parcel from Nagercoil to Philippines through Nagercoil Post office that weighs exactly 768 grams and I paid an amount of Rs. 547.00. It was supposed to reach the destination by 27/07/2015. Transaction Details: RT[protected]IN Transaction Office: NAGERCOIL H.O-629001 Adress: Romulo Tanuondouq, 550 Pugo Guild street. Dagupan city, Philippines Phone No.: [protected]


                      Express Parcels -- Delay in Delivery of Articles
                      Express Parcels -- Delay in Delivery of Articles

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                      [Aug 02, 2015] India Post customer support has been notified about the posted complaint.
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                         aakashdeep
                        I got speed post tracking no pp[protected]in from passport office rk puram new delhi on 27th regarding despatch of my passport. On tracking its been showing despatched to nsh gurgaon from palam tmo on 27th late night but after that speed post tracking is not showing any further movement of my speed post which is meant to reach me thru amar nagar post office faridabad.

                        What to do ?

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                        [Jul 30, 2015] India Post customer support has been notified about the posted complaint.
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                           viksonu
                          I have raised a complaint [protected] and the article number is EK[protected]IN but not is responding, I have mailed, called many people many times but of no use. Final conclusion is I do not have any update after I raised this complaint. I mean i made this post on 10th of July 2015 and till now 20 days gone and only update is it was dispatched to muzaffarpur, which was actually destined to samastipur bihar. Please help me out I phone numbers on the website also outdated so I cannot ask any information by just dialling the numbers of those post offices. I mean number of kolkata airport PO, muzaffarpur, PO is old or dead. Kindly help me out here

                          Complaint Status


                          [Jul 30, 2015] India Post customer support has been notified about the posted complaint.
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                             Hafiz Mohd rashid
                            मै फरीदाबाद शेहर का निवासी हू ! राहुल कॉलोनी मे रहता हू hamari colony k a postman apna कार्य ठीक ढंग से नही कर रहा है ! वह कॉलोनी मे समय पर डाक नही पहुंचता है ! और जब कोई कॅरियर या फर कोई भी डाक लाता है तो सभी से 30 रुपए लेता है और यह बोलता हे की अगर नही दोगे तो डाक/पार्सल जो भी है उसको वापस भेजदूँगा! मेरा भी एक पार्सल आया था LIC से जो मेरे घर क रजिस्ट्री के कागज़ थे और मेने LIC दफ्तर से पता किया तो वहां से पता चला की मेरे कागज़ तो काफी महीनो पहले speedpost के ज़रिये भेजदिये गए है जिसका नंबर यह है PB+5196+NEFT ! और कॉलोनी के बोहोत से लोगो के पैन कार्ड के लिए भी डाकिया ने 30 -30 रुपए लिए है !! अपने अनुरोध है की आप डाकिया के कार्य पर कार्यवाही करें! मोहद रशीद (Faridabad) Reporter of Akhbar -e -Mashriq & Azizul Hind धन्येवाद

                            Complaint Status


                            [Jul 30, 2015] India Post customer support has been notified about the posted complaint.
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                               kamalnayan vinodchandra shah
                              Respected Sir, I have done the parcel through India post on date 15/07/2015. Consignee number of that parcel is CP[protected]IN. But till date there is no update through India post about this parcel after 17/07/2015. I did not know that what the status of that parcel is because it did not show the destination stage. I track the parcel through the website of India post of www.ndiapost.gov.in but there is no update after 17/07/2015. So I register a complaint through the website of India post of www.ndiapost.gov.in on date 27 July, 2015.The complain no is [protected]. But I am very disappointed because after registration of the completion of 48 hours there is no update through India post. I content customer care of India post but they give me reply that they give the information only of international parcel. They do not provide information about domestic parcel. At present I am in great trouble because I have done the parcel through India post on date 15/07/2015.Today is 29/07/2015.Almost 14 days past. Though I did not know that what the status of that parcel is. Please solve this problem immediately. Thanking you and hopping for favorable reply from your side. Hopping for best customer satisfactory solution from your side as early as possible.

                              Complaint Status


                              [Jul 29, 2015] India Post customer support has been notified about the posted complaint.
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                                 yorrahul
                                sir, I had sent a parcel through Speed post from Bongaon, North 24 parganas, Westbengal to Tauru, Haryana on 14th July 2015. Speed Post tracking shows that the parcel is received in Bag Despatched to Tauru S.O on 17th july 2015, but it is still there and not delivered to the recipient. Speed Post Tracking Number is EW[protected]IN. I tried too many times to spoke to the concerned person/department of Destination Post Office through their phone no.[protected] but they are not responding my call for last 7 days. I have registered complaint on 25/07/15. Complaint Number: [protected] but they not respond.


                                Delay in delivery of speed post

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                                [Jul 28, 2015] India Post customer support has been notified about the posted complaint.
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                                  [Resolved]

                                   nitarp01
                                  I did not received my shipment yet.
                                  I tried calling up your company regarding my grievance but was not able to get in touch with anybody. In spite of repeated follow ups, i have received no appropriate response from your company’s side, which is disappointing. I have wasted unreasonable amount of time and money in trying to resolve this issue but to no avail. I am appalled to have received such inept and unprofessional services from a company of your repute which has created unnecessary hassles in my life, resulting in loss of time and money. The entire episode has left me in a bitter taste and i am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received by me. With a great hope and hearing about a healthy reputation of your brand name i had availed your services but to my utter disappointment, i have faced the worst.

                                  1. Article number:eq[protected]in

                                  2. Date of booking: 18 / 07. 2015
                                  Complaint marked as Resolved Sep 22, 2015
                                  consumer complaint is best online consumer complaint form, Please improve your service for fast and best solution.help other users to resolve their complaints as fast and easy as possible.

                                  Complaint Status


                                  [Jul 25, 2015] India Post customer support has been notified about the posted complaint.
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