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India Post
Ministry of Communications & Information Technology
Customer satisfaction rating: 21%
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5454
COMPLAINTS

India Post Customer Care

Ministry of Communications & Information Technology

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Address
Meghdoot Bhawan, Link Road
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2489
down
1094

Phone:
Phone:
up
1209
down
516

Mobile:
Mobile:
up
541
down
283

Fax:
Fax:
+91 61 2222 5011  
+91 77 1223 3194  

Additional info
Regional Contacts

Andhra Pradesh
Dak Sadan, Abidas, Hyderabad – 500001
Tel: +91 40 2346 3636
Fax: +91 40 2474 7282

Assam
4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001
Tel: +91 36 1260 3636
Fax: +91 36 1254 4838

Bihar
Patna GPO Complex, Patna – 800001
Tel: +91 61 2222 5051
Fax: +91 61 2222 5011

Chhattisgarh
Tel: +91 77 1223 3400
Fax: +91 77 1223 3194

Delhi
Meghdoot Bhawan, Link Road, New Delhi – 110001
Tel: +91 11 2362 0144
Fax: +91 11 2362 7114

Gujarat
Khanpur, Ahmedabad – 380001
Tel: +91 79 2550 5424
Fax: +91 79 2550 5275

Haryana
107, The Mall Road, Ambala Cant. – 133001
Tel: +91 17 1260 3100
Fax: +91 17 1260 3736

Himachal Pradesh
Kaithu, Shimla – 171009
Tel: +91 17 7262 9000
Fax: +91 17 7262 0351

Jammu & Kashmir
GPO Complex, Residency Road, Srinagar – 190001
Jammu
Tel: +91 19 1254 2878
Fax: +91 19 1256 1746
Kashmir
Tel: +91 19 4245 2528
Fax: +91 19 4245 2036

Jharkhand
Doranda HO Complex, Ranchi – 834019
Tel: +91 65 1248 2345
Fax: +91 65 1248 0153

Karnataka
Beaulieu, Palace Road, Bengluru – 560001
Tel: +91 80 2239 2523
Fax: +91 80 2220 2607

Kerala (for Kerala and Lakshadeep):
Thiruvananthapuram – 695033
Tel: +91 47 1230 8300
Fax: +91 47 1230 6500

Madhya Pradesh
Bhopal – 462012
Tel: +91 755 255 0838
Fax: +91 755 255 6547

Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli):
Mumbai GPO Building, 2nd Floor, Mumbai – 400001
Tel: +91 22 2262 0049
Fax: +91 22 2262 0829

North East (All North-Eastern States except Assam and Sikkim):
Shillong – 793001
Tel: +91 36 4222 3800
Fax: +91 36 4222 3034

Orissa
Bhubaneswar – 751001
Tel: +91 67 4239 2000
Fax: +91 67 4239 4790

Punjab (For Punjab and Chandigarh):
Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017
Tel: +91 17 2270 6700
Fax: +91 17 2272 1670

Rajasthan
Sardar Patel Marg, Jaipur – 302007
Tel: +91 14 1237 2020
Fax: +91 14 1236 6151

Tamil Nadu (For Tamil Nadu and Pondicherry):
Anna Road, Chennai – 600002
Tel: +91 44 2852 0367
Fax: +91 44 2852 2119

Uttar Pradesh
4, Hazratganj, Lucknow – 226001
Tel: +91 52 2262 2000
Fax: +91 52 2261 6855

Uttarakhand
Dehradun – 248001
Tel: +91 135 265 8396
Fax: +91 135 265 0065

West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands)
Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012
Tel: +91 33 2212 0070
Fax: +91 33 2212 0811

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Customer satisfaction rating
21%
Complaints
5454
Pending
0
Resolved
1130
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India Post Complaints & Reviews

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 jitendra16985
होदय, मामला सन 2003 की है मेरा एक खाता जहानाबाद (बिहार) के पोस्ट ऑफिस (खाता संख्या 1218889) में था और उसमे रूपये 4300/- थे। मैं मार्च 2002 से दिल्ली में रह रहा हूँ, अतः मैंने उस खाते को जहानाबाद मुख्य डाकघर से मुख़र्जी नगर डाकघर, दिल्ली में स्थान्तरण के लिए दिनांक 18/02/2003 को पासबुक सहित मुख़र्जी नगर डाकघर में लिखित आवेदन किया था उस आवेदन को पासबुक सहित मुख़र्जी नगर डाकघर ने अपने स्तर पर जहानाबाद मुख्य डाकघर को भेज दी. उसके बाद मैं कई साल तक मुख़र्जी नगर डाकघर में उसकी स्थिति जानने के लिए भटकता रहा, पर हर वक़्त एक ही जवाब मिलता था की “अभी तक पासबुक जहानाबाद से वापस नहीं आया है।” सन 2003 से सैकङों बार जहानाबाद का चक्कर लगाया, पत्राचार किया, पर कुछ हासिल नहीं हुआ। अंततः दिनांक 02.12.2011 को उसकी स्थिति जानने के लिए आर.टी.आई. अधिनियम, 2005 का इस्तेमाल किया. उसमे भी पहले कई बार गोल-मटोल जवाब देकर टालने की कोशिश की गयी। उधर से जहानाबाद डाकघर ने भी लिखित रूप से यह जवाब दे दिया कि उसने खाते का स्थान्तरण दिनांक 05.04.2003 को ही रजिस्टर्ड पत्र संख्या 3172 के द्वारा कर दिया है। उसके बाद दिनांक 19.01.2012 को पहली अपील, और दिनांक 20.04.2012 को दूसरी अपील लगायी, पर कोई संतोषजनक जवाब नहीं मिल रहा था उसके बाद कई बार अनुस्मारक देने के पश्चात केन्द्रीय सूचना आयोग, ओल्ड जे.एन.यु. कैंपस के सुनवाई के बाद दिनांक 24.07.2013 को मुख़र्जी नगर डाकघर में एक नए खाता संख्या[protected] के साथ पासबुक जारी कर दिया गया। केन्द्रीय सूचना आयोग के पहल पर पासबुक तो मिल गया, उसमे पासबुक का मूलधन रूपये 4300/- भी दिखा दिये, परन्तु मुझे हुई परेशानी का हर्जाना मिलना तो दूर, 2003 से आजतक का ब्याज भी नहीं मिला, जब मैंने मुख़र्जी नगर डाकघर को इसके ब्याज के बारे में पूछा तो मुझे यह कहा गया कि ब्याज देना मेरे अधिकार में नहीं है, इसके लिए आपको पोस्टमास्टर जनरल, अशोक विहार, दिल्ली को पत्र भेजना होगा, मैंने उसी डाकघर के जरिये इसके लिए पत्र पोस्टमास्टर जनरल, अशोक विहार को उसी दिन भेज दिया, मुझसे उस वक़्त यह कहा गया कि 2 से 3 माह में आपके ब्याज जुङ जायेंगे। करीब 4 से 5 माह बाद मैं उस डाकघर में पता करने के लिए गया तो फिर से उसी तरह से टाल-मटोल वाली जवाब मिली कि अभी तक ब्याज नहीं जोड़ा गया है। मैंने CNBC Aawaz पर प्रसारित होने वाली पहरेदार पर भी अनुरोध किया है, पर पहरेदार की तरफ से कोई जवाब नहीं मिल रहा है. अतः आपसे यह अनुरोध है कि मुझे उपरोक्त मूलधन का ब्याज और पिछले 12 साल से इसकी वजह से जो परेशानी और मानसिक प्रताङना झेलनी पड़ी है उसके हर्जाने के तौर पर कम-से-कम 1 लाख रुपए दिलाने का कष्ट करें। अभी तक जितने भी पत्राचार हुए है, उसके सभी कागजात मेरे पास उपलब्ध है, आपके पास ये कागजात कब और कैसे भेजने है, ये बताए? धन्यवाद पत्राचार का पता:- फ्लैट नo- SF- 04, दूसरा तल्ला, प्लॉट नo- एम.एम.- 89, अंकुर विहार, डी.एल.एफ., लोनी, गाजियाबाद, उत्तर प्रदेश, पिन- 201102 मोबाइल नं०- [protected]

Complaint Status


[Mar 14, 2015] India Post customer support has been notified about the posted complaint.
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    India Post — speed post nahi milne ke karan

     Dhurender Kushwaha
    maine 25/2/2015 rohit kushwaha ke naampar leter atpost saktui ke liye speedpost pathakhera se post kiya jo 13/3/2015 tak deleverd...

     saikrushna
    Hi, I have sent parcel through speed post on 7th March but it is still not delivered. The status is showing dispatch to NSH Gurgaon. I have already raised a complaint ([protected]) on Indian Post but no updates. Speed Post No : EK[protected]IN Booked at Fraser Town S.O Booked On : 07/03/2015 Destination Pincode: 121003 135.00 Domestic Detailed Track Events For EK[protected]IN Date Time Office Event 07/03/2015 16:46:21 Fraser Town S.O Item Booked 07/03/2015 19:30:02 Fraser Town S.O Item bagged for NSH BANGALORE 07/03/2015 19:30:53 Fraser Town S.O Bag Despatched to NSH BANGALORE 07/03/2015 21:04:21 NSH BANGALORE Bag Received 07/03/2015 21:18:48 NSH BANGALORE Bag Opened 07/03/2015 21:18:51 NSH BANGALORE Item Received 08/03/2015 00:16:59 NSH BANGALORE Item bagged for NSH GURGAON 08/03/2015 01:59:50 NSH BANGALORE Bag Despatched to NSH NEW DELHI 08/03/2015 14:16:02 PALAM TMO Bag Received 08/03/2015 16:22:39 PALAM TMO Bag Despatched to NSH GURGAON

    Complaint Status


    [Mar 13, 2015] India Post customer support has been notified about the posted complaint.
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       Prem prakashji
      Dear sir, From Last 15days i deposit my money rs.1100 in ur post office of kherwara for urgently transferring to delhi..but now onwards the money is not reached there and ur po staff gives many excuses.. Plzz take it immediately action regarding this problem n solve it as fast as possible.. Thnx


      Delay in services of e-money order from 15days
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         joshua hari
        not received parcel sent by jesus calls chenni, , receiver : y.hari Prasad [protected]Sent: Sat 21 Feb, 2015 10:14 AM GMT Subject: Kind attn: Mr. HARI PRASAD Ref: 15B/20/1075 Mr. HARI PRASAD Dear brother, Received your kind email and looked into your grievances of not receiving the requirement which you have ordered. In this regard, we would like to inform you that we have dispatched your requirements on 22/01/2015 and we have not received any return of the same till now. So, kindly verify with your local postal authorities. We have also made arrangements to resend the same by post. Please remember that you and your dear ones are being covered by the prayers of the Dhinakarans (Psalm 91:4). May God bless you all. With kind regards and prayers, Yours in His service, (Prince Samuel) Head - Partner Services
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          India Post — trac no. RK156187661IN not updated till now and also not deliverd

           vivekanand02424
          my track no. RK[protected]IN but on the site www.indiapost.gov.in showing last update of[protected] at place "Bag Despatched...

          Indian Posts — SPEED POST NOT DELIVERED

           mailtoarijitdatta
          I have despatched one important percell from CONTAI HO to NEW DELHI on 7th MARCH, 2015 but still not the same has not been...
          Complaint comments  Comments  (6)

           mdanjumperwez
          Respected sir .


          I shahnaz perween, i am a/c holder jan dhan yojana in sbi. My atm+passbook sending speed post dated by 12/02/2015 and traking no is- ek[protected]in. But don't show my status during one month. So please help me what can i do.

          Thank you

          Complaint Status


          [Mar 10, 2015] India Post customer support has been notified about the posted complaint.
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             anujmishra
            Hello,

            It has been 2 months since we booked the courier ( EU[protected]IN) and it is not delivered yet.
            I have even raised the complaint with number [protected] more than a month back but no one is from India Speed Post is replying about it or care about it.

            Request you to please look into it urgently and let me know the status ASAP.

            Regards,
            Anuj Mishra

            Complaint Status


            [Mar 10, 2015] India Post customer support has been notified about the posted complaint.
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               Rahul Pati
              Dear Sir/ Mam, One Month Ago My Registred Post No -RO50177859IN DT[protected] from Devidwar jajpur town odisha to Daman (U.T). Till now I have not received this courier. Tracking ID are showing bhubanshwar RMS (CRC) Bag dispatch to Surat RMS (CRC).i dont understand how many day will be take one bag for deliver.kindly check where is my parcel.i had belived for registred post dont take more time but now i thinking pvt. courier is the Best for delivery services from indian postal service. From now i don't faith for up indian post.pls. check where is my parcel otherwise i will file case in consumer court. Thanks & Best Regards Rahul Pati. Tel: +91-[protected]


              RO501778594IN on 06/02/2015 Registred parcel delay Delivery

              Complaint Status


              [Mar 10, 2015] India Post customer support has been notified about the posted complaint.
              Dear Sir/ Mam,

              One Month ago My Registred Post No -RO50177859IN DT[protected] from Devidwar jajpur town odisha to Daman (U.T).
              Till now I have not received this courier. tracking are showing bhubanshwar RMS (CRC) Bag dispatch to Surat RMS (CRC).i dont understand how many day will be take one bag for deliver.kindly check where is my parcel.i had belived for registred post dont take more time but now i thinking pvt. courier is the Best for delivery services from indian postal service. From now i don't faith for up indian post. pls. check where is my parcel otherwise i shall file case in consumer court

              Thanks & Best Regards

              Rahul Pati.
              Tel: +91-[protected]
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                India Post — Delay of Speed Post to Canada

                 ansalkamal
                sir, i have booked an article (Documents) on 12/02/2015 from Thiruvananthapuram G.P.O to Hamilton, Ontario, Canada by Speed...

                 drsasikumarcs
                Sir, I have purchased an article from Amazon.in and it was shipped on 21/02/2015 from Mewat(Haryana) to Thiruvananthapuram (Kerala) through India Post( Tracking No. AW[protected]IN). The item reached in Gurgaon (Haryana) on 22/02/2015 and further was dispatched to Delhi Palam TMO on the same day. Thereafter there is no information action about the shipment. The item has not delivered to me till the date. So I request you to take necessary action for the immediate delivery of the item. With regards Sasikumar.C S

                Complaint Status


                [Mar 09, 2015] India Post customer support has been notified about the posted complaint.
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                  Indian Post — Non Payment of E-Mo

                   tamal70
                  My father is a senior citizen, He booked an e-mo (bearing no.[protected] for the funeral of my relatives at Bansdroni...

                   anshabhi
                  My speed post no. EM[protected]IN has not been delivered since 16/2/15, and I have tried 100s of india post numbers now, but all of them are like new comers to post office network.. Most of the time, they give you some other number and other times they disconnect their phones if you call them more than once.. Whats more, CPMG as listed here, DelhiShri Vasumitra[protected]/23782800 [protected]@indiapost.gov.in23627114.. Says, "hum kya kar sakte hain".. Their NSH contact nos. never pick up phone, and speed post centers are a joke.. I have my very important documents in it, about which they dont care.. AMPC once said, wait till tommorrow and you will recieve it, next day they were clueless.. Very poor condition of a so important department of India..NSH NEW DELHI contact nos.[protected]/38/2829. And, I have about20 more nos. that I have collected automatically, by contacting one person i.e. CPMG.. I have contacted following nos. so far: 25654037, 26156732, 23096057, 23096148, 23365480, 25099117, , , , and many more.. As per my call log, I have spent about 60 min in just contacting this empty tanks... Please help me... And, am I eligible for late delivery compensation??

                  Complaint Status


                  [Mar 05, 2015] India Post customer support has been notified about the posted complaint.
                  Updated by anshabhi Mar 04, 2015
                  I have also registered a complaint with india post#[protected] but no one replies there..
                  just now, I went to NSIT post office and they are saying "shayad misplace hogaya"... pls tell me steps to lodge complaint with consumer court.
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                    India Post — Premium Payment for PLI through Online gateway

                     pixs4u
                    While I am going to pay premium. In the below screenshot, in the bank pop up, the bank names are not coming. Error is coming...

                    Indian Post — inordinate delay in delivery of international courier package

                     QTPL
                    On 10th of Feb, 2015 we sent 50 off gift bags for a baby shower function which is to take place on 21st Feb, 2015 in Melbourne,...

                     mayur.4077patel
                    i send a my artical by register post..and i dispatch on 13 february and its reach INDRAPRASHTHA H.O. NEW DELHI on 17 february but from INDRAPRASHTHA H.O not deliver my artical till today...and this artical most important for me because its My EXAM form...and i must have submit before 1st march..but only 2 days remaining and by careless pf indian post...its not deliver..if My artical not deliver in 2 days..then i will complain in POLICE and taken legal step against INDIAN POST OFFICE..because its my EXAM form..so please deliver fastly..otherwise i will help from INDIAN TRIBUNAL...

                    Complaint Status


                    [Feb 26, 2015] India Post customer support has been notified about the posted complaint.
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                       kumarvivekvibhu
                      Sir,

                      The registered post rg03884181in booked on 18/02/2015 at gandhinagar, sector-28 is lying at crc delhi 21/02/2015 after being returned from dwarka sector-6 with remark article undelieverd (Other) which was to be delievred at flat no. 312, plot-2, sector-23, dwarka, new delhi-75.

                      Kindly let me know how can i get the same and status if any.
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                        India Post — Passport have been lost by the postman

                         Mandar Y Patil
                        I Mandar Patil resident of Nashik, Maharashtra, 422005 wants to bring to your notice that the postman of POST OFFICE Nashik...

                         priyanshu007
                        Hi Team, I have a booking from Delhi to Port Blair on 9th March'15 on flight number AI9601. My PNR number is AIH5E4B. I have not been informed that this flight has been cancelled but during my enquiry at the Air India office I was told that this flight is cancelled. Even after repeated visits to the Air India office in Port Blair I am unable to get an alternate flight. There are seats available on alternate flights on 8th March but the staff says that this can be done only through Delhi. I really dont understand why it cant be booked from Port Blair and even after making me wait everyday in the office for 2 hours the authorities give the same response. My Port Blair to Delhi flight on 28 Feb'15 had also been canceled. This was a direct flight and I was suppose to reach Delhi on 28th Feb'15 in the afternoon. I had booked this flight paying a premium for t because I have a slip disc problem (and I am 55 years old) and cannot sit in flights for long but now the flight got cancelled and after a lot of reminders and visits I have been given a connecting flight via Kolkata wherein my wait time at the airport is 7 hours in between flights. I am really disappointed in the way things are being managed and in the way the Air India staff treats the customers. I would request you to acknowlege this email and provide an the Air India flight via Bhubaneshwar on 8th March '15 so that I can resume my office duties on the same day. There is also small request that the staff shouldn't harass people this way and provide immediate assistance as it creates a real bad picture of the airlines in the eyes of the customer. Regards, Subhash Chander [protected] MH12, Type 4, Marine Hill, Port Blair
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