IndiaTimes.com Complaints & Reviews

i had ordered a phillips hand blender HR 1351/C from indiatimes shopping site for Rs. 1470.00. the vendor was Vishal Retail Ltd( VISHAL MEGA MART)plot no 332 near TELCO WORKSHOP, near SHOKEEN FARM LANDS, NEW DELHI-110037.
THE ORDER NO IS 3260897, INVOICE NO vrl/eco/10/08/a0044, invoice date 13th august 2010.

now what i got on 20th august is a used, second hand, fake phillips blender. some accessories are missing( beaker lid as well as wall holder is missing). the chopper is broken and its blades are fake. THE PRODUCT IS FULL OF DUST AND DIRT.

i immediately mailed the complaint to customer care of both the websites as well as to the operations head of indiatimes, but they have not responded so far.

Indiatimes shopping is totally fraud and cheat.

I send mony for Sigmatel S400 handset, but another defective non-working dead model was sent by Teknix. As per advice from Indiatimes, I sent back the mobile 4 times, but each time Teknix returned the box without opening it.

Now the dead phone is lying with me !!! Everyone is advised to avoid the trap of Indiatimes shopping.

To,
Consumer Forum,
User ID 32248311
Order no.[protected]
order detail.Micromax Q5 fb QWERTY Dual Sim GSM Mobile Phone with bluetooth headset worth Rs 2990/
Respected sir,
This is gyanendra shukla, I have purchased a mobile phone online, from “indiatimesshopping.com” and franchise of mobile is “TEKNIX” address is “416, Daulate Bhawan, opp. Bhangwadi, Kalbadevi, Mumbai- 400002” and Contact number of franchise : “[protected],[protected] and [protected]” given on bill no 770 dated 16/8/10.
As my order was for Micromax Q5 fb QWERTY Dual Sim GSM Mobile Phone with bluetooth headset worth Rs 2990/- but i received only Micromax Q5 fb QWERTY Dual Sim GSM Mobile Phone.
they didnt sent the bluetooth headset worth Rs 2990/ along with the mobile phone.i am still try to contact on no given on the bill but no one is ready to attend the call.
i had also given complaint on indiatimes having com.no 404565.but no response has come from them.
they have charged me worth rs 5448/- wether he delivered the phone of worth Rs 3890/ only.
thanks and regards
gyanendra shukla
[protected]

i had done a shopping of bandhani pooja thali from this site on the occasion of rakhi.and by mistake they taken my shipment address as the shipping address.i made three calls to tghe customer care regarding the change of shipment address and arround 10 emails to the customer care team.but i did not recieve a single reply regarding the issue and finally they shipped it to the wrong address.very very poor response in handling problem.i had paid towards shipping 70 rupees and finally i am getting the stuff to the wrong address and apart from that my brother wont have rakhi from me on that day.ridiculous.i want u take this seriously as the customer care team is so so bad that they dont have time to look into problems

I purchased a Sony Ericsson Xperia X1 mobile phone from India times shopping(www.shopping.indiatimes.com) worth Rs 23174 /- with one year warranty on march 23rd,2010.
The display of the mobile is not working now and also it is not reading memory card since day 1.The phone is not working.All this should be covered in warranty.
I have sent the handset back to India times twice with a complaint for repairing.But both the times they sent me the phone back saying they cannot take care of the problems and I should get it repaired from outside.
Moreover , when i got the phone checked from Sony Ericsson service center (Noida) , they told me that this phone does not belong to India and IMEI number is not from India and not registered with them.Even the manuals are not in English.I fear its a smuggled phone which they sold me.

Please help me with this matter.India times is not showing any co-operation and have said they cannot do anything.

Seeking for a positive action

Regards
Sonam Gupta
(M) - +91-[protected]

I made the order[protected] on indiatimes website on 22nd july and I was informed that I would be getting my product in 10 days. But after several calling to their customer care I an assured that they will send me the product by next friday(17th of august) which I dont believe because I have been assured by them that i would be getting the product last Saturday, Monday, Tuesday etc etc.. It just doesnt happen. They make empty promises and we have to wait for them to break it to call them up again. I have asked for cancellation and full refund. Let me see what happens with that now.

I placed an order early in the morning at around 0800hrs on 02 Aug 2010 with Indiatimes Shopping for a cake and the product to be delivered to Kolkata. Several times I interacted with customer support executives at telephone number [protected] from morning itself. They always informed me that the order will be delivered by 2000hrs (8p.m.) of the same day i.e. 02 Aug 2010.

At around 1600hrs I again contacted with customer support executives about the delivery information. They again confirmed me that the payment was verified from my banker and the product will be delivered within the assured time i.e. 2000hrs. Also, they gave me the vendor's name and telephone number i.e. Mr. Deepak and[protected] and advised me to contact directly the vendor about the product delivery. My repeated effort of establishing the contact with the vendor were in vain. Initially, the number was busy for several times and finally when it was ringing, none was there to pick it up.

Finally I once again contacted with the customer support executives at around 1844hrs and the call was attained by one lady executive. I was astonished when she informed me that the product will be delivered on the next day i.e. 03 Aug 2010 (a day later of my order). I explained the fact and purpose of purchasing the product and about the assurances given me by the previous customer support executives. For sometimes she hold the line and finally assured me that the product will be delivered on 02 Aug 2010 by 2100hrs (9p.m.) and hurriedly dropped the line.

I waited till 2130hrs (9:30p.m.) and confirmed from the shipping address that no product has been delivered till the time. I tried to establish contact with customer support executives but I was informed that the customer support service for indiatimes shopping is available from 8a.m. to 8p.m. only.

My image towards the receiver of the gift was turned black due to the poor customer support services of Indiatimes Shopping and due to their false information provided to me. Also, delivering the product on any other day was meaningless as the purpose of sending the gift was over.

I must be compensated for the acts of Indiatimes Shopping.

Order no:[protected]
I had purchased SONY W320 digital 14MP camera on 9th june 2010 from INDIATIMES SHOPPING on net worth 8000/- It worked when recd. But after 10 days the shutter of lens suddenly closed and did not open after that.
Since then i have been following up with Indiatimes. The TEKNIX merchant is putting the entire fault on us that we have spoilt the camera. And on the other hand Indiatimes keeps giving false assurances that i will get replacement of the camera. But till date they have not given, and the same camera has been sent 3 times back to me in the same damaged condition.

We as customer are being wrongly framed and we dont even know what exactly went wrong to the camera all of a sudden.

Its a huge loss of money, product and as well as time.

i have now again send the camera to delhi darya ganj indiatimes office...but nobody is giving any support or solution to this problem.

TEKNIX IS ABSOLUTELY NOT COOPERATING.

it has been very unfair and unjust deal with INDIATIMES. They are simply agreeing to what TEKNIX is saying without understanding our reasons and believing in it.

Please kindly help me resolve this problem. Since the camera has not worked even more than 10 days, i should get a replacement or refund of my money back.

Thanking you
SHIVANI CHAWLA
(MUMBAI)
[protected]

With reference to the order#[protected], indiatimes customer-service complaint # 368 526, Even after making several complaints to the [protected]@indiatimes.co.in, [protected]@indiatimes.co.in, [protected]@indiatimes.co.in, I am still awaiting to hear a response or a resolution to my issue. It seems that indiatimes just does not care at all, since the money for the product has already been paid!
The product shows shipped on 22-7-10, however it has not been delivered yet. To add - Indiatimes have specified wrong Airway bill number# D[protected] WW, for which TNT has no details and indiatimes is not willing to cooperate and give the correct airway bill number. I have called up indiatimes customer care multiple time and have sent emails to Operation Head but again they are just not willing to respond.

Below are the emails that I've already sent.

[protected][protected][protected][protected][protected][protected]

REMINDER 2 FOR THE BELOW EMAIL...CAN SOMEBODY PLEASE RESPOND???



On Mon, Jul 26, 2010 at 7:40 PM, abbas khambaty <[protected]@gmail.com> wrote:

hello,

I have been following up with the customer service since a few days now and the only response i am getting from them is "do not worry"!!!

I have been sending the below email for which till date i have no response/follow up.

The complaint # 368 526 is logged with your customer care. Customer care- Rajendra Singh asked me to call the Vendor Mr. Khan[protected]. on calling him, it was a residential and a wrong no???????

Issue: order#[protected], the product shows shipped on 22-7-10, however it has not been delivered yet. To add - Indiatimes have specified wrong Airway bill number# D[protected] WW, for which TNT has no details and indiatimes is not ready to cooperate and give the correct airway bill number.

I request you to look into this matter on an urgent basis as this product was suppose to be a gift for someone.

please see below email for your reference.



[protected] Forwarded message[protected]
From: abbas khambaty <[protected]@gmail.com>
Date: Mon, Jul 26, 2010 at 7:17 PM
Subject: REMINDER: order#[protected]: shipped 22-July-10 but not yet delivered: user id: abbaskhambaty[protected]
To: [protected]@indiatimes.co.in


REMINDER FOR THE BELOW EMAIL.


On Sat, Jul 24, 2010 at 11:35 PM, abbas khambaty <[protected]@gmail.com> wrote:

Hi,

With reference to the order#[protected]user id: abbaskhambaty [protected], this order is shown as shipped on 22-July-10, through TNT courier, on shopping.indiatimes but is yet NOT delivered.

The AWB# D[protected] WW, provided on your website also shows "destination not found" on the TNT tracking website.

On calling TNT, they say that the AWB# D[protected] WW, provided on your website, seems wrong and that any shipment within India is delivered only in 2-3 days.

Please let me know ASAP, what is the status of order#[protected] and when will it be delivered?
[protected][protected][protected][protected][protected][protected]

Indiatimes is the worst shopping site I ever experinced. Each and every time they are delaying to deliver the product. I paid for an height product 1 month back but still they are not delivering the some. My order no. is[protected]. I suggest not to buy anything through Indiatimes.

Sir,
Myself Suraj Mirchandani and i stay in mumbai. I had read an advertisement of Indiatimes Shopping in mumbai mirror and called on that number to order the product. i had ordered an kitchen dicer and they told me to pay through credit card to get the delivery in 5 days. i placed my order 1week back and yet i have not received my product.i have made a full payment along with the shipmet fees and now the courier company named "blue dart" is calling me and telling me to pay more money to get the product. my order reference number is [protected]. please help me and take a strict action against them. The phone number on which i ordered my product is [protected]. my mobile number is [protected]. please help me sir

Product not delivered even after a month
COMPLAINT AGAINST TO INDIATIMES.CO.IN
SIR
I BEG TO SAY THAT

I, VARUN BANSAL (EASYGIFTFLORIST.COM) , I HAVE DEAL WITH INDIATIMES FOR MAKING A WEBSIDE NAME OF EASYGIFTFLORIST.COM , ACCORDING TO CO. I ALREADY PAY TOTAL 70,000 RS ON DATED 17/12/09 INVOICE NO-WS SE01189 K65 AND ORDER NO - 956292
COMPANY COMMITED ME 4 TO 8 WEEK FOR COMPLETE THE WEBSIDE WITH PAYMENT GATEWAY BUT TILL 24/07/10 IS NOT ANY RESPONCE


COMPANY HAVE FROUD ME AND NOT WANT TO COMPLETE MY WEBSIDE THIS RESION I HAVE MANY LOSSESS IN MY BUSINESS

CONCERN PERSON OF COMPANY----- (MR RAJIVA SINGH-MOBIL NO-[protected]) , (MR MOHIT MOB NO--[protected]) , MR PARIKSHAT, MR DEVENDER SINGH WHO IS INVOLVE
PLZ TAKE THE ACTION URGENTLY BASIS

THANKING YOU
REGRD
VARUN BANSAL
(ADVOCATE)
[protected]
[protected]@YAHOO.COM

I had ordered for a nikon coolpix L-100 digital camera online on 11 jun 10. I was promised that i would get the camera in 7-10 days. I have not received the digicam till now even as they say that somebody else had received the camera at the shipping address and they are enquiring about it. Finally they agreed to cancel the order which was what i wanted. But around 15- 17 days have passed and I have not got the refund till now.
Ordered by: Nitin Raj([protected])
Date : 11 Jun 10
Agreed for cancellation on: 04 jul 10
cancellation ticket no. 335561
purchase amount : 8690/-

I purchased a mobile phone (Micromax Q55) from Indiatimes Shopping on 06 Jul 2010 and paid for the same online. The payment was received by them and it was promised to be delivered within 7 days.

Whenever I called customer support, the person picking the phone did not help me at all. Neither I got any assurance of delivery. Please find the screenshot attached where they accepts that they are 3 days behind schedule.

I want to lodge customer complaint against India Times on this.

Hi,

I have orderd a magazine subscription of Rs 1200 on May 7th 2010. And payed the full amount by using my credit card and they have NOT YET sent any information to the Merchant for my subscription (i confirmed through merchant directly) nor they have informed me anything.

I have called more than 12-13 times by now at their customer care help and enquired about my subscription, Initially they told me to wait for 45 days and then i waited to for it and its been around 60 days now, Still nothing happened. I also told them to cancel my order if not able to process and refund my money back, Customer care executives everytime telling me that it will be refunded back in 24 hours. Its been more than last 10 days that they are telling the same still not recieved the amount in my account. And also to tel you that some times when i called, if they do not know the answer they will simply cut our phone off. THAT IS REALLY STUPID behaviour it happned with me 2 times. THEY ARE PATHETIC AND DO NOT CARE FOR ANY CUSTOMERS.


I am not frusted with this Indiatimes shopping network. What kind of business they are doing?

Please help me in this regards.

Dear Sir / Madam,
My name is Dinesh C Pandey.I purchased a mobile phone ( Blackberry 8110, order no[protected] from Indiatimes site on 18/02/10. The product was defective ( not showing any display ) so I returned it to the vendor . The vendor returned the same product without any improvement ( 2 times ) & also he is not picking up the phone no. provided on the invoice as well as I got from the Customer care of Indiatimes. Since than I am following up with all form of Customer care ( many calls to their customer care number , SMS to 58888 , E mail to all concerned) but no response.I am following up with them since last 100 days. I have not used the the phone even once because it is not showing any display even after 48 hrs continuous charging.I even requested them to depute your representative to check the product but in vain. How can people be so careless about the genuine concerns of consumers .
Can someone suggest what should I do now ???
I am attaching the chain of mail for better understanding.

Rgds
Dinesh C Pandey
[protected]@yahoo.com
Cell No : [protected]


----- Forwarded Message ----
From: Dinesh Pandey <[protected]@yahoo.com>
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Sent: Tue, 29 June, 2010 6:57:23 PM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]


Dear All,
Pls. update me the status .
Do I return the defective product to the vendor at my own expenses.

Rgds
Dinesh C Pandey



----- Forwarded Message ----
From: Dinesh Pandey <[protected]@yahoo.com>
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Sent: Sat, 26 June, 2010 11:15:43 AM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]


Today is 26/06/10 & I have not heard anything from you about the status of my complaint.

I really do not understand your ignorance .

Ist you supplied a defective product ( U can check it yourself anytime by sending your representative ) & now even after 100 days of continuous followup you are not responding. What do you want me to do???

Pls. respond.


Rgds
Dinesh C Pandey
[protected]
[protected]@yahoo.com




----- Forwarded Message ----
From: Dinesh Pandey <[protected]@yahoo.com>
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Sent: Sat, 19 June, 2010 7:16:01 PM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]


Dear Mr.Rajnish,
Today is 19 of June 2010. As requested by you 2 working days are passed & I did not hear anything from you.

That particular vendor is fraud & I suggest the Indiatimes ( such a reputed online shopping site ) should not have business relationship with such kind of people. I tried to call that vendor numerous time but they never picked up the call .

Let me know if you need some more time BUT pls. do not ignore the communication .

I again reiterate that I have not even once used the product due to defect from the first day & now ( after 100 days of followup with you ) I do not want this product . I want to cancel this order . If you have any problem in this please communicate clearly so I can accordingly decide my future course of action.

Rgds
Dinesh C Pandey
[protected]
[protected]@yahoo.com



----- Forwarded Message ----
From: customerservice [protected]@indiatimes.co.ino: Dinesh Pandey <[protected]@yahoo.com>
Sent: Wed, 16 June, 2010 6:37:04 PM
Subject: RE: Re: Fw: Cancellation Request - [ Complaint No. : 289601]



Dear Mr. Pandey,




We thank you for contacting Indiatimes Shopping.




With reference to your mail dated- 15.06.10 for order number[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from concerned department regarding the stage of investigation. We request you to allow 2 working days to resolve the issue.




We regret the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.




For convenience please do not delete the interactions while replying.




With Regards

Rajnish - Customer Service

Indiatimes Shopping


[protected][protected][protected][protected]
From: Dinesh Pandey [[protected]@yahoo.com]
Sent: Tuesday, June 15, 2010 6:49 PM
To: operationhead
Cc: icare; customerservice
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]


Dear Mr. Operation Head ,

I appreciate your ignorance.

You people think you are smart guys & cheat the customers by giving them defective products & then keep silence.

You people not responding to my genuine concerns form last 100 days.

Pls. go through the chronological events sheet where I mentioned the daywise folloup done with you till now.

I have lost my 10000.00 but I will make sure that Your fraud is exposed &no more innocent people fall pray & loose their hard earned money.

You are suppose to be contacted in case customer is not receiving proper response from your team BUT you yourself not even acknowledged the receipt of my complaint since 20/05/10 . Shame on you being a customer care Manager.

THIS IS JUST TO INFORM YOU THAT i AM GOING TO BLOW THIS ISSUE OUT OF PROPORTION BY FOLLOWING.........
1) Lodge a FIR for this fraud
2) Contact consumer court
3) Report the issue to print & electronic media

Rgds
Dinesh C Pandey
Cell No. [protected]
E mail : [protected]@yahoo.com


--- On Wed, 2/6/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in
Date: Wednesday, 2 June, 2010, 12:32 PM


Dear Sir,
I spoke to one of your customer care executive on 27/05/10 & he assured that I will be receiving a mail to address this issue but in vain. Today again I spoke to Mr. Himanshu & he provided me the a new customer complaint number 289601.

Pls. address the issue on priority.

Rgds
Dinesh

--- On Thu, 20/5/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [protected]@indiatimes.co.in
Date: Thursday, 20 May, 2010, 11:52 AM


Dear Sir,
Pls. go through the chain mail which is self explainatory.
Pls help..........

Rgds
Dinesh
[protected]@yahoo.com
[protected]
--- On Thu, 20/5/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in
Date: Thursday, 20 May, 2010, 11:43 AM




Dear Customer Care Executive,

If you are unable to resolve , Pls. connect me with any one of your senior to address the issue.

I am following up with you since last one week without any response from your side.

Rgds
Dinesh
[protected]@yahoo.com
Cell No. - [protected]
--- On Tue, 18/5/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [protected]@indiatimes.co.in
Date: Tuesday, 18 May, 2010, 4:05 PM


Dear Mr. Vikram / Manager - Consumer complaint readdressal,
I really do not understand your ignorance .
I have explained you the whole situatiuon in detail.Pls. provide me the solution.
What should I do with this defective product now............

Rgds
Dinesh C Pandey
E mail : [protected]@yahoo.com
Cell No. : [protected]


--- On Mon, 17/5/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [protected]@indiatimes.co.in
Date: Monday, 17 May, 2010, 1:53 PM


Dear Mr. Vikram,
Eagerly waiting for your response so I can decide future course of action.

Rgds
Dinesh

--- On Sat, 15/5/10, Dinesh Pandey <[protected]@yahoo.com> wrote:


From: Dinesh Pandey <[protected]@yahoo.com>
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [protected]@indiatimes.co.in
Date: Saturday, 15 May, 2010, 10:19 AM


Dear Mr. Vikram,
I do not understand your working & your relations with the vendor.
(Order No.[protected] , Complaint no. 258035 , Cancellation request number - 261607)

I returned the defective product ( order no.[protected] to the vendor on 11/05/10 through TNT courier & they returned the same packet ( without even opening the pack ) on 14/05/10. There is nobody at my home so courier guy left the packet at my society gate with the security guard.

I am so frustrated with all this happenings that I have now lost the faith in your system. Tell me what should I do now.......the whole episode ( from 18/02/10 ) have only stressed me beyond my imagination. The only mistake I did was.......I ordered a product from Indiatimes site. Pls do not push me in to a corner so to force me to blow this out of proportion by showcasing the product & distributing the copy of all this communication to clue starved print & electronic media.

I again reiterate......I am not a fraud consumer & trying to cheat you by returning the product after use. Pls send your representative at my place to check the product yourself & if it is working I will accept the product & apologise you but If it is not working pls give my money back.I am sick of this replacement game. I have not used the product even once as after charging it was not turning on. It is still kept in the original packing.......then why should I accept this defective product ???? Pls put yourself in my shoe & imagine doing the this kind of followup with your regular 8 - 12 hrs office job just because you ordered a product online from a reputed well known site.

In the light of the above I request you the following..........
1) Pls respond immediately
2) Pls depute your representative to check the product & establish my genuinety
3) Discuss the matter with vendor
4) Arrange to resend it to the vendor
5) Arrange to return the amount to my account

PLS. FEEL FREE TO CALL ME ANYTIME AT MY CELL NO. [protected] IF YOU NEED ANY FURTHER CLARIFICATION IN THIS REGARD or ALTERNATIVELY PROVIDE ME THE CONTACT NUMBER OF YOUR DEPTT. HEAD SO I CAN EXPLAIN HIM IN PERSONAL.

Thanking you.......

Rgds
Dinesh C Pandey
[protected]
[protected]@yahoo.com



--- On Thu, 13/5/10, icare <[protected]@indiatimes.co.in> wrote:


From: icare <[protected]@indiatimes.co.in>
Subject: Cancellation Request - [ Complaint No. : 258035]
To: "Dinesh Pandey" <[protected]@yahoo.com>
Date: Thursday, 13 May, 2010, 3:44 PM


Dear Mr. Pandey,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 12.05.10 for order number[protected], we would like to inform you that we have forwarded the request for cancellation to the concerned department. It will take 06 working days for the request to be fulfilled. Please, have your request number - 261607, and you can use it for the further reference.

We apologize for the inconvenience caused to you.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Vikram - Customer Service
Indiatimes Shopping
________________________________________
From: Dinesh Pandey [[protected]@yahoo.com]
Sent: Wednesday, May 12, 2010 9:49 AM
To: icare
Subject: Fw: Defective Product Complaint - [ Complaint No. : 258035]

Dear Mr. Vikram,
Pls. note that I have handed over the defective mobile with all the accessories to the TNT courier guy on 11/05/2010 .Docket no. is DO[protected] WW ( provided by TNT).

Pls start the process of cancellation of my order no.[protected].

I reiterate.......I do not want any replacement now........I want the cancellation of order & return of my money to my ICICI bank account number[protected].

Rgds
Dinesh C Pandey
[protected]@yahoo.com<mailto:[protected]@yahoo.com>
Cell No. : [protected]


--- On Tue, 11/5/10, icare <[protected]@indiatimes.co.in> wrote:

From: icare <[protected]@indiatimes.co.in>
Subject: Defective Product Complaint - [ Ticket Number: SHOP-367869 ]
To: "Dinesh Pandey" <[protected]@yahoo.com>
Date: Tuesday, 11 May, 2010, 12:53 PM

Dear Mr. Pandey,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 10.05.10 for order number[protected], we would like to inform you that we have forwarded the complaint for defective product to the concerned department (For cancellation). It will take 05 working days for the complaint to be resolved. Please, have your complaint number - 258035, and you can use it for the further reference.

We apologize for the inconvenience caused to you.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Vikram - Customer Service
Indiatimes Shopping
________________________________________
From: Dinesh Pandey [[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protecte...⇄
Sent: Monday, May 10, 2010 4:42 PM
To: icare
Subject: Fw: Re: Product [ Ticket Number: SHOP-367869 ]

Dear Sir,
Pls go through the chain mail which is self explanatory.

I purchased a mobile phone ( Blackberry Pearl 8110 ) from your site ( Order No.[protected] on 18/02/2010 for Rs. 9748.00. The product was dispatched by Teknix , 416, Daulate Bhawan , Opp. Bhangwadi , Kalbadevi , Mumbai - 400 002. As the product was defective it was returned back to vendor for replacement on 01/04/2010 . I received the product back on 08/05/2010 but the same set with the same problem being dispatched to me again without any correction in the set. On top of it the data cable is not supplied with the set/missing. I called your Customer care executive Mr. Prashant on 08/04/10 & explained him everything in detail . He gave me the vendor number ( Mr. Sachin[protected]for direct contact . I am trying to call him continuously but nobody is picking up the phone.
________________________________

I am a regular customer of Indiatimes site & it is disgusting to note that you work with such frauds who spin off the money from Innocent people by offering the defective , second hand products (without declaration) at cheap rates. This is how you make the consumers life miserable.
________________________________

Pls note that I do not have any wrong in tensions & Pls depute your representative to inspect the mobile & if he also certify it as defective it need to be returned to the vendor & my money need to be returned.I will not take back this product now. I have lost faith in that vendor.
________________________________
In the light of the above I request you to kindly arrange for the reshipping of this product to the vendor & money return to my account ASAP failing which I may have to opt for legal options in this regard.

Attachments :
1) Letter sent to vendor during the return of Defective product on 01/04/2010
2) Internal side of Phone - Looks old, reassembled
3) Chronological events ( date wise) of my followup with Indiatimes in this regard.

Thanking you

Rgds
Dinesh C Pandey
Cell No : [protected]
E Mail : [protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄


--- On Thu, 1/4/10, Dinesh Pandey <[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[prote...⇄ wrote:


From: Dinesh Pandey <[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[prote...⇄
Subject: Fw: Re: Product [ Ticket Number: SHOP-367869 ]
To: [protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to=[pr...⇄
Date: Thursday, 1 April, 2010, 6:46 PM

Dear Sir,
I spoke to Mr. Vikas at your customer care no. [protected] on 25/03/10 & again to Mr. Sunil on 30/03/10 . My complaint no. is 188671 . He provided me the courier phone No., account code & address of the vendor at which the mobile need to be sent .

Pls. note that today I have handed the mobile with all the accessories to the courier guy . Way bill no. is DO[protected] WW ( provided by TNT).

Pls find attached the copy of covering letter sent with the packet.

Pls revert the timelines by which I will be receiving the new mobile with all the accessories from the vendor.

Rgds
Dinesh C Pandey
[protected]
[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄

--- On Wed, 24/3/10, Dinesh Pandey <[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[prote...⇄ wrote:


From: Dinesh Pandey <[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[prote...⇄
Subject: Re: Product [ Ticket Number: SHOP-367869 ]
To: [protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to=[pr...⇄
Date: Wednesday, 24 March, 2010, 4:30 PM







Dear sir,
5 Days also passed and I did not hear anything from you. I am a regular customer of Indiatimes & getting frustrated by every passing day. I have spent Rs. 9748 just for a useless defective mobile piece. All the packings are intact , Pls arrange to replace . TEKNIX people not picking up the phone & I do not know TEKNIX as I paid the amount to you due to your reputation.

Rgds
Dinesh C Pandey
[protected]
[protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄

--- On Fri, 19/3/10, [protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to=[pr...⇄ <[protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to...⇄ wrote:


From: [protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to=[pr...⇄ <[protected]@indiatimes.co.in<http://in.mc949.mail.yahoo.com/mc/compose?to...⇄
Subject: Re: Product [ Ticket Number: SHOP-367869 ]
To: [protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄
Date: Friday, 19 March, 2010, 4:50 PM






Dear Dinesh C Pandey,

We thank you for contacting Indiatimes.

With reference to your mail dated-19.03.10 for order no[protected], we would like to inform you that we have forwarded the complaint for defective product to the concerned department. It will take 05 working days for the complaint to be resolved. Please, have your complaint number-163905, and you can use it for the further reference.
We apologize for the inconvenience caused to you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
Anup - Customer Service


Thank You once again for being a valuable customer of Indiatimes.

With regards,

Indiatimes Shopping.


Please let us know if this e-mail resolved your query:

If yes, click here:
http://www.feedback.indiatimes.com/gcReport/feedback/FeedbackSuccess.jsp?TN=3678...⇄

If not, click here:
http://www.feedback.indiatimes.com/gcReport/feedback/index.jsp?TN=367869&CID...⇄




----- Original Message -----

From: [protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄

To: I Care

Sent: 19-Mar-2010 12:30 Hrs.

Subject: Product


Dear Sir,
I purchased a mobile phone ( Blackberry 8110 ) from this site on 18/02/10 @ Rs. 9748.00. The product was dispatched by Teknix , 416, Daulate Bhawan , Opp. Bhangwadi , Kalbadevi , Mumbai - 400 002 . There is no display in the phone even after charging it for more than 10 hrs . I can receive the call but sound ( Incoming & Outgoing ) is very low & not increasing even after pressing the keys for sound increase. I have kept it for charging for last 10 hrs, a green light is on but no display. Teknix is given one cell no. for complaints ([protected])but no body is picking up the call.It seems that a defective piece has been dispatched. I am highly disappointed due to this. Pls. help to sort out the issues.

Rgds
Dinesh C Pandey
Cell no. : [protected]
E Mail : [protected]@yahoo.com<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected...⇄




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original intended recipient. If you have erroneously received
this message, please delete it immediately and notify the sender.
The recipient must note and understand that any views expressed
in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of BCCL subsidiaries and
associated companies, Collectively Times Group.


















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original intended recipient. If you have erroneously received
this message, please delete it immediately and notify the sender.
The recipient must note and understand that any views expressed
in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of BCCL subsidiaries and
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In shopping.indiatimes.com what we order we cant get some other product, i had bad expression with indiatimes.com, i was order ones model watch but i got some other model its not wroth even 100 Rs, i was complain to customer support, but yet, i didn't get any replay Order Number : [protected]
Crazy Dail Watch .

ones of worst customer support.

This is in the reference of order no. [protected]. I had placed an order for Nikon coolpix L 100 camera on 15th June through customer care, for which the payment was debited for Rs. 8951 on 16th June from my Husband's HDFC credit card. I had been told that i shall be receiving the product with in 10 days. From then i was continuously chasing helpline for an early delivery of ordered product and infact I was ready to collect it myself from the warehouse. In this entire period starting 16th June to 25th June, I have never been told that product is not available in stock and I shall be not be receiving the delivery. Everytime, i called up on helpline i was told by customer care executive, that i will receive the product in few days. Today on 25th june when i called up on helpline for status, than i have been told by Cust. care exe. Shivam about the unavailability of the product in stock.
People at helpline does not even have courtesy to proactively inform customer about the unavailability of product. Do you guys think that customer would assume that the product is out of stock in case the same is not received within committed time?

And, now when the order is getting cancelled, I am getting to know that amount of Rs. 8951 will be refunded back to my Husband's card account by July. Will you please advice that interest which is going to be charged from 16th June to the date of refund, who is going to bear that???? its me who has to take the hit of the interest or i'll be getting refund even that as well??? I hope you are not going to tell me that i have to be in touch with my bank for that, because i will not be doing it at any cost. Coz my intentions for allowing to debit the card is to make the purchase and Indiatimes is incapable of delivering the product than Indiatimes has to take the initiative or take the hit of the interest.

I really regret to say that such an unprofessional attitude was not expected from such a reputed brand indiatimes.

my order no.is[protected].had ordered for a blackverry storm on seeing the ad in eonomic times,1st june.
sent the money via cheque and received by times shopping on 3rd june.since then i had been making follow up calls to get the status of my product shipment,and what i got to hear everytime i called was that the order is under process and the payment has been received.i had also sent 5 emails,to which i am yet to receive a reply.
25 odd days passed,and on 25th june,on calling their helpline [protected] ,which is usually attended by unprofessionals who have communicating difficulties as well,told me that the order has been cancelled.the reason being non availability of stock.


on being asked to put call through any of the mgmt officials,i am informed that its against the policy of the company.kindly advice me next course of action in this matter.
kaushal

I ordered for a Magic Bullet Mixie through Indiatimes online shopping facility as per order number[protected]. It was a cash on delivery arrangement. On opening the package, I found that parts of the appliance was broken, which could have taken place due to careless handling during transportation. I spoke to their customer service on 02 June and was given a complaint no. 290024. I was told that the appliance would be replaced within 5 working days. I contacted their customer service again on 07 June, 2010 and was told that action would be taken by the next day. But nothing happened. I contacted their customer service every day since then. Every time I was told that it would be replaced within next 24 hours. No action has been taken till now (24 June, 2010)