IndiaTimes.com Complaints & Reviews

i had place a order on indiatimes.com shopping website for a mobile on 4 November but i have not received it till now. i have sand email to them . they hade called me once after that saying the have already sand the mobile.you will get it in 48 hours. i called the blue dort.courier service. they say. they have received the parcel it is at goa but they have not delivered it. as parcel is in not proper condition or damaged.i tried calling indiatimes customer care no. but it of no use.
below r the details of transaction

indiatimes order details
Order ID Date Status Shipment Status
[protected] Nov 4, 2010 Order shipped

bule dort courier details
Waybill No : [protected] Reference No : 3472400
kindly help me.

We had Registered & Renewed a domain name : www.bentleydrugs.com with domains.indiatimes.com till 10th-Nov-2014. We have been using this domian name for the past several years and we had last renewed it for 5 years starting from 11-Nov-2009 till 10th nov2014.
We just recd a plain confirmation mail from indiatimes for receipt of the payment 2770.00 agianst our renewal order no. 951883 which said that a confirmation letter follows but noting came subsequently. But our domain was up and running and we assumed that the renewal is done. Now, on 11th - Nov-2010, the domain stopped working and was showing status as expired and under 30 days redemption after which it will be put up for sale. We were astonished and tried to get in touch with Indiatimes-domains. They have only provided one tel no.[protected] which always one response that all the executives are busy- pls hold on....We have almost tried calling 50 times to the said no. for the past whole week. We have sent complaint mails to [protected]@indiatimes.co.in but no response. We tried calling one person by name Arif Jamil on his number [protected] as this no. was given in the payment confirmation receipt that we had. He picked up once and confirmed that the domain is indeed paid for by us for 5 years and that he will verify how this this has happened. He asked us to send mails to his id : arif.[protected]@indiatimes.co.in aswell as his personal gmail id. After this there has been no response. When we try calling his number, there is no response or if he picks up by chance, he just dosen't talk or acts as though he is not arif but his friend and that arif is busy and will call back,. There has been no confirmations to the mail complaints that we have sent. We feel cheated since money was taken by us and the domain was registered for only one year and now they are not responding. We did not expect this from a company of indiatimes group. The domain name is a valuable asset - similar to brand names. We wish to file a FIR since its a clear case of cheating. Please registere my complaint and kindly advice us if we can approach any other authority.
Thanks
Avinash

I am dolphin (trump) customer. My mobile number is [protected]. Kindly stop the daily SMS from http:waps.india.be3a.com wapsub.html?t= subwaphwsizzlers &p=dd&a=1. service from 58888.
And also cancel this service in my mobile ''wap.indiatimes.com''



THANKSREGARDS

Indiatimes is cheating and fooling the general public.
People who are using indiatimes shopping website for the bidding and purchasing the products from them, become repentant for purchasing from this cheat. They eat up the hard earned money and do not send the promised item. when I made complaint to the Indiatimes for non-receipt of the item , they do not answer to my email, because they are cheating the general public.

I request all the people NOT TO BUY THE PRODUCTS FROM THE FRAUD INDIATIMES SHOPPING.

I purchased a DVD from Indiatimes.com and when I didn't receive after 15 days, I contacted Indiatimes customer care. I receive a very unprofessional answer and no guidance as how I will be refunded my money also.

hi,
i have forgot the password of my email id [protected]@indiatimes.com.i also can not remember the security answer and alternate email id.i am in urgent need to check that email.so please provide me the password of the same and send me to my another email id i.e. [protected]@indiatimes.com as soon as possible...

I purchased 33 Sets +12 Gold Plated Bangles+ 4 1gm Kadas+12 Designer Bangles+4 Pearl Bangles+2 Jodha Akbar Style Kadas+10 Assorted Earrings+1 Jewel Watch
as per order no:[protected]
After opening the box found all wrong material. There were only nylon beades necklaces of young 11/12 year old child , with matching bangles., which will not fit to any adult female.
Today returned to them tro TNT courier.
Courier person told us there are more than 50 % rejections every day. he was holding simillar returned 6 parcels.
Hope it get good quality material in return.

stop sms from 58888
I have a BSNL mobile no.[protected]
Do'nt know how WAP ACTRESSservice activated on my phone last month
THEY DEDUCTED 30/- FROM MY A/C
NEXT MONTH IT GOT RENEWED WITHOUT ASKING ME AND AGAIN DEDUCTED 30/-
IT IS ANNOYING
SO STOP SENDING ME SMS AND PLEASE DE-ACTIVATE THIS SERVICE .

THANKS

This is with reference to my mobile shopping with indiatimes online shopping. When I ordered the product on the phone, I have promised for a Rs.250 gift voucher which I did not receive. I have specifically asked the executive on the phone that if this mobile contains Yahoo massenger and Facebook or not. He has CONFIRMED that yes this products contains Yahoo massenger and Facebook (also the same was written in Times of India news paper) but this product does not contains these 2 applications. My main purpose for this order was access to Yahoo massenger and Facebook thru mobile else I already have a good touch screen dual SIM mobile. Also the paper says that the mobile has a 2inch screen which is also wrong. Its around 1.4 or 1.5 inch.
Below mail was again sent after 25 days when no reply was recd.
PLEASE CANCEL MY ORDER FOR Business Series Mobile With QWERTY Keypad and Dual Battery, ORDER NUMBER[protected] AND SUB ORDER NUMBER 3349656. THE DETAILS CAN BE SEEN FROM THE PREVIOUS TRAIL MAILS. IT WAS MY FAULT THAT I TRUSTED YOUR COMPANY AND SERVICES. SORRY TO SAY ITS ALL BAKWAAS, WORST IN INDUSTRY. NO BODY IN YOUR TEAM BOTHERS TO REPLY MY MAILS OR JUST EVEN GIVE A CALL TO UPDATE. PLEASE CANCEL THE ORDER AND STOP THE SHIPPING. IF THE PRODUCT COMES TO ME I WILL NOT BE ACCEPTING THE SAME. SO ITS BETTER YOU ARRANGE TO REFUND MY AMOUNT ALONG WITH INTEREST FOR THESE 35 DAYS. I ALSO WISH TO CLAIM FOR THE COMPANSATION FOR THE MENTAL HARRESSMENT THAT YOU HAVE GIVEN TO ME. I AM ALSO DIRECTING MY BANK TO STOP THE PAYMENT AS I WILL NOT BE PAYING THE SAME IN ANY CASE.

I have also raised this issue with ICICI Bank.

Please look into the matter on priority.

Thanks
Jayant Garga
[protected]

MOBILE NUMBER [protected].
KINDLY DEACTIVATE & UNSUBSCRIBE FROM MOBIDATE I.E. MOBILE DATING SERVICE OFFERED BY SMS.INDIATIMES.COM VIA 58888 IMMEDIATELY & INFORM ME ABOUT ITS CONFIRMATION BY SMS TO MY MOBILE NUMBER [protected] OR SEND AN Email TO [protected]@INDIATIMES.COM.
ON 4TH OF EVERY MONTH RS.30 ARE DEDUCTED FROM MY PREPAID ACCOUNT SINCE LAST 3-4 MONTHS.

THIS IS JUST SHOCKING HOW YOU PEOPLE ARE FOOLING AND CHEATING PEOPLE !!!!

I JUST CALLED YOU CUSTOMER CARE NUMBER AND WAS TOLD THAT I SHOULD RETURN
THE PHONE AND GIVE THE RECEIPT AND THE ORDER WILL BE CANCELED AND I WILL
GET THE REFUND.

SO I CALL TNT AND I AM TOLD THAT THEY CANT DO THE PICK AND I SHOULD DROP THE
PHONE AT THEIR LOCATION.

SO:

1 - YOU GIVE A SECOND HAND PHONE, CHEAT THE CUSTOMER BY SAYING THAT IT A BRAND NEW ONE

2- THEN THERE IS SUCH WEAK OR NO COMMUNICATION FROM YOUR END

4 - ALL THE TROUBLE I AM GOING THROUGH BECAUSE THIS PHONE IS NOT WORKING AND I CANT BUY A NEW ONE TILL I HAVE MY REFUND

3 - YOU WANT ME TO GO AND DROP THE PHONE BECAUSE I AM STUCK AND HAVE MADE THE PAYMENT

YOU REALLY THINK YOU CAN JUST FOOL PEOPLE LIKE THIS !!!!!!!!!!!!!!!!!!!

I WILL MOVE TO CONSUMER COURT WILL ALL THIS CORRESPONDENCE I HAVE TAKEN PICTURES OF
THE PHONE WHICH CLEARLY SHOWS THAT IT IS A T-MOBILE USED SECOND HAND PHONE !!!


IT IS JUST SO SAD THAT A REPUTABLE COMPANY LIKE TOI WILL RESORT TO SUCH SHAMEFUL MEASURES TO RUN A SCAM OF A BUSINESS

CAN ANYONE TELL ME WHAT THE BLOODY HELL AM I SUPPOSE TO DO NOW !!!!!!!!!!!!!!!!!!!!!!!!!

Y

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in

Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Thu, 30 Sep 2010 10:56:31 +0530

RESEND 2

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 19:07:03 +0530

RESEND 1

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in

Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 16:46:06 +0530

Dear Mr Yogesh, Vikram and Sudhir,


I am waiting for confirmation from your end that I will get my money back as I do not
want a used and refurbished phone, as this is not what was advertised on your website

http://shopping.indiatimes.com/Mobile-Accessories/Mobile-Phones/BlackBerry-8900-...⇄

as you can see, it says no where that this is not a brand new phone or that it is used and refurbished
and unlocked from T Mobile.

Sudhir Raj on his telecom with me yesterday has agreed to the same.[protected]

I am facing immense difficulty as this phone is junk, the tracker ball does not work as mentioned
many times before and delay from your end. My work is suffering as I cant use this phone.

You can review the emails sent earlier, which explain the problem in much more detail.

Please confirm the refund of my money asap so I can return this phone.

Waiting to hear from you confirming my REFUND and i will gladly called up TNT and send this back without a seconds delay.

Y

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 11:39:56 +0530

Dear Mr Vikram,

Firstly, if we have to do this right, I should be communicating with one person and not
new person every few hours.

Secondly, the question of REPAIR does not arise ! This phone is a used refurbished unlocked phone
and I do not want it, I do not know how to make it more clear.

Yesterday I got a call from Sudhir Raj[protected] and he communicated that this phone would
be replaced with a brand new one since that is what I thought I was buying when I got this used
phone delivered.

I made it very clear to him that only the original Blackberry, sealed and with hologram, the way it
is sold in the market, imported legally by Redington, with the sticker saying so.

This conversation was last evening and you are already going back on that and talking about
REPAIR !!!

In this case, I do not want this phone and would want my refund back, because I have no trust
left anymore and do not want to be stuck with a used phone.

Kindly let me know how we can proceed.

Thanks

Y

> From: [protected]@indiatimes.co.in
> To: y
> Date: Wed, 29 Sep 2010 10:02:50 +0530
> Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
>
> Dear Mr. Y

> On behalf of Indiatimes Shopping, We would like to sincerely apologize for and regret the negative experience that you have had in your transaction.
>
> We wish to apprise you that TIL as an online website, facilitates a platform to merchants to sell their products with the relationship being direct between merchants and vendors. The money paid towards the product or order is collected on behalf of and goes to the account of the merchant. The TIL shopping website terms and conditions covers all the aspects of purchase, delivery, payment and refund for the awareness of our customers while making a purchase with us.
>
> In spite of the above legal position, as a conscious corporate citizen and being part of the Times of India Group, we have taken note of your concern and we shall do everything within our means to ensure that the same is resolved as per your satisfaction. As a company, please note that customer delight is what we take pride in.
>
> With reference to your mail dated - 28.09.10 for order number[protected], we would like to inform you that we are arranging a reverse pickup of your product to get it replaced/repaired. Please follow the below mentioned steps for reverse pickup.
>
> Steps for replacement:-
>
> Step 1: Defective/Wrong Product should be packed properly with thermocol. Mention your complaint in the format attached, take its Printout and place it inside the package.
>
> Kindly fill up the following label, take its Printout and place it on the parcel.
>
> Order Number
> Sub Order Number
> List of Parcel Contents
> Value of Product
> Customer Address
> Customer Contact Number
>
> Step 2: You need to call to TNT courier for arranging product pick up at below provided numbers and quote the Account Code which is also mentioned below so that your product can be picked up from your door step free of charge:-
>
> For BSNL/MTNL: - [protected],
> For Others: - (STD Code[protected],
> Account Code: - 55959.
>
> Note:- Kindly mention the below mentioned address on the package where product needs to be send.
>
> Merchant Name :- Trendz
> Merchant Address :- Room No 24/25, 2nd FLoor, Ripon Building, ABV Minoi Restaurant, Jamshedji Petit Lane, Balaram Street, Grant Road-East, Mumbai - 400007.
> Contact Number :[protected]
>
> Step 3: The TNT Courier will give you a nine digit invoice # known as AWB Number at the time of Picking of the product. Kindly Call up the customer care on the below mentioned numbers and provide the AWB Number.
>
> Delhi - [protected]
> Gujarat - [protected]
> Mumbai - [protected]
> Karnataka - [protected]
> Andhra Pradesh - [protected]
> Punjab & Chandigarh - [protected]
>
> We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
>
> For convenience please do not delete the interactions while replying.
>
> With Regards
> Vikram - Customer Service
> Indiatimes Shopping
> ________________________________________
> From: Y
> Sent: Tuesday, September 28, 2010 12:18 PM
> To: customerservice; icare
> Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
>
> Dear Mr Yogesh,
>
> I received your email but it does'nt solve my problem im sorry to say.
>
> I am unable to access my sms's or even see missed calls on my phone.
>
> I do not have a spare phone, I just dont know what to do, I am stuck with
> this damn refurbished phone and my work is suffering immensely.
>
> If it is taking so long, then take this phone back and return my money, I
> will get another phone from the market.
>
> I cant wait for 2-3 days or even 2-3 hours, I need immediate action on this.
>
> This phone was purchased on EMI, if there is no quick action, I will call up
> ICICI dispute the charges, send this correspondence, sell this phone for
> whatever price I get and get a new phone.
>
> I am a reasonable man, but no one like to be CHEATED, i will wait for your
> immediate, urgent and swift response on this otherwise I will take this
> step since I cant let my business suffer so take your own sweet time to
> revert.
>
> I hope you will understand my concerns and act accordingly.
>
> Thanks
>
> Y
>
> > From: [protected]@indiatimes.co.in
> > To: y
> > Date: Tue, 28 Sep 2010 11:09:40 +0530
> > Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
> >
> >
> >
> > Dear Mr. B,
> >
> > On behalf of Indiatimes Shopping, We would like to sincerely apologize for and regret the negative experience that you have had in your transaction.
> >
> > We wish to apprise you that TIL as an online website, facilitates a platform to merchants to sell their products with the relationship being direct between merchants and vendors. The money paid towards the product or order is collected on behalf of and goes to the account of the merchant. The TIL shopping website terms and conditions covers all the aspects of purchase, delivery, payment and refund for the awareness of our customers while making a purchase with us.
> >
> > In spite of the above legal position, as a conscious corporate citizen and being part of the Times of India Group, we have taken note of your concern and we shall do everything within our means to ensure that the same is resolved as per your satisfaction. As a company, please note that customer delight is what we take pride in.
> >
> > With reference to your mail dated - 26.09.10, for order Number[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.
> >
> > We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
> >
> > We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
> >
> > For convenience please do not delete the interactions while replying.
> >
> > With Regards
> > Yogesh - Customer Service
> > Indiatimes Shopping
> >
> > ________________________________________
> > From: Y
> > Sent: Sunday, September 26, 2010 7:43 PM
> > To: customerservice; icare
> > Subject: Complaint # 473841; order #[protected] ; blackberry 8900
> >
> > Order #[protected] Blackberry 8900
> > Complaint # 473841
> >
> > First I thought that the body was loose and maybe it by chance and got in tough with Trendz and they said
> > that they will send a new back cover to me(read email below). The yesterday the tracker ball stopped moving
> > to I took it to the blackberry shop and was shocked to learn that this phone is SECOND HAND AND NOT NEW!!!!!!!
> >
> > - there was no seal or hologram on the box or the plastic cover in which the mobile comes
> > - the booklet looks old and has fold marks
> > - the box looks old too
> > - the chrome plating where the ear piece jack goes in, is coming off
> > - the phone has T-Mobile screen and T-Mobile printed on the back, which means its one of those unlocked phones which were purchased from T-Mobile US or UK
> > - the software that the phone came with was a very old version
> > - now the tracker ball has stopped working after just 3 days o[censored]se !!!!
> >
> > I am shocked that a reputed site like indiatimes.com, parent company TOI would do such a thing. Sell second hand
> > phones to people purchasing online and fool them. What is the purpose of shopping online, better prices, less hastle
> > and home delivery. NOT TO GET CHEATED !!!!
> >
> > I dont care what is the policy with this phone or whatever. There are 2 options : either you return my money or you
> > give me a brand new sealed phone. I want to open the phone in front you someone from your company so everything
> > is clear this time, otherwise I am just as happy getting my money back and buying the phone elsewhere. AND I DON NOT
> > WANT A T-MOBILE phone. I want a plain blackberry since I am not purchasing it through a service provider like Airtel or
> > Vodaphone, but purchasing it directly in the open market, there should be no LOGO or anything. It should be a brand new
> > Blackberry as advertised on the website.
> >
> > Please take this on top priority as I do not have a phone on me now and I can read my sms's or BBM, which I can only do
> > on the phone and not on the PC.
> >
> > I do not want to get in touch with TREDZ, I want to deal with Indiatimes directly.
> >
> > You can reach me on ***********
> >
> > Once again I need immediate action on this. Until this matter is resolved, my status on Facebook, Twitter and everywhere
> > online will be that INDIATIMES CHEATED ME, DO NOT SHOP FROM THERE !
> >
> > I am sure the person reading this will understand that if you spend Rs 15000 on something and realise that you have been
> > cheated and given a second hand phone with a new cover, you will be furious too. So please treat this as top urgent and
> > resolve my issue as it could happen to you one day.
> >
> > Y______________
> >
> >
> >
> > From: [protected]@indiatimes.co.in
> > To: yogi
> > Date: Sat, 25 Sep 2010 13:32:01 +0530
> > Subject: RE: order #[protected] ; blackberry 8900 - indiatimes
> >
> >
> >
> > Dear Mr. ,
> >
> >
> > We thank you for contacting Indiatimes Shopping.
> >
> >
> > We apologize for the delay in responding to you.
> >
> >
> > With reference to your mail dated - 23.09.10 for order number[protected], we apologize for the inconvenience caused to you. we request you to contact at below mentioned Customer support number of “Trendz”. They Will assist you further.
> >
> >
> >
> > Following are the details of Service Center of your ordered product:-
> >
> >
> >
> > Contact Person :- Mr. Neeraj Jain
> >
> >
> >
> > Customer Support No :[protected]
> >
> >
> >
> > We thank you for your time and patience. We value you as our customer and your satisfaction is o[censored]tmost importance to us.
> >
> >
> >
> > For convenience please do not delete the interactions while replying.
> >
> > With Regards
> > Anup - Customer Service
> > Indiatimes Shopping
> > ________________________________
> > From: Yogi
> > Sent: Thursday, September 23, 2010 1:10 PM
> > To: nrinfo.[protected]@gmail.com; customerservice
> > Subject: order #[protected] ; blackberry 8900 - indiatimes
> >
> > Dear Mr Jain,
> >
> > As per our telecom earlier, kindly note that the Blackberry
> > phone's back lid is very loose and needs to be replaced.
> >
> > Order #[protected]
> > Model : Blackberry 8900 Mobile Phone
> >
> > Kindly advice how can the same be done.
> >
> > Thanks and best regards
> >
> > YB

Dear sir
I want stop SMS INDIATIMES 58888 SERVICE
but hi cant stop that and every month 30 rupees is deducted from my MTNL DOLPHIN mobile account I have tried from this service.I want to stop thise types of service and main thing I am not activet thise service thise atomaticaly activete on my mobile. than I reqwest please help me out by stopping this kind of service from INDIATIMES. my mobile no.[protected]

THANKS
MANOJ PATIL

Dear Sir,

please i booked one webcam from Indiatimes Shopping against order #[protected] dtd 21/09/2010.

but till date and time the delivery of the purchased webcam has not been done.

i have contacted there customer care but not getting proper reply and i am feeling like cheated & harrased.
as they are telling me that now as i have complained for NON DELIVERY so they have taken my complain and now it will take another 7 working days to get it delivered.

this is not right as i think by giving lower rates on net and not complying with there commitments & useage of customer money which they take thru CC or debit cards and then delay & harras customer.

i want you to take serious note of this complain and help me in getting the order or make sure that they return my money which they have already used for 7 days.

awaitinig your soonest response on the same.

regards
Raj
[protected]

I have booked one sewing machine through India times shopping ( online shopping) vide order no.[protected],sub order no.3190554 and the amount was paid in advance through my debit card.The item was supplied.On opening the parcel it was found that the machine was not working and it was complained to customer care.I was advised to send it to the supplier "Ojjas Enterprises,Unit no63 New Satgurunanak industrial estate,Goregoan,Mumbai-63,accordingly it was sent to the supplier through TNT courier vide AWB.No DO.[protected] WW dated 30-7-10 and it was received by the supplier.
I received a small parcel on 6-8-10 from the supplier containing three small thread reels.It was reported to customer care India times shopping.
The supplier deceived me by sending three thread reels instead of sewing machine.The matter was reported to India times shopping several times but no action has been taken to return the sewing machine from the supplier.
This is a fair example how the business people deceive gullble customers by online shopping.The cost of the machine is not much (Rs.1000/-)

sir
I am a BSNL customer .My mobile number is [protected].Please de activate the wap subscription pack named 'sub model of the day' which causes auto reduction of Rs.30 from by mobile account balance in every month.The message is from wap1.indiatimes.com.The message comes from the number +58888
Thanking you
syam kumar.s

Never trust Indiatimes shopping. They are a gang of cheats.My order No. was[protected] for Sigmatel S-400 mobile handset. But Indiatimes shopping send me a different model which was defective and dead handset.Indiatimes eat up my money. I send the handset 4 times to the seller, but each time the seller returned back the parcel box without opening it. The same seller "Teknix" takes another name "Circonia" to cheat people. I complained 50 times to Indiatimes but to no avail. Indiatimes shopping is run by a gang of cheats and frauds, who suck money from innocent people. I advice to avoid these rogues. They falsely advertise in print media and also in their website and attract the citizens. They take money and never send items. Sometimes they send non-working defective items. Most of the time they send items of inferior quality which go out of order within one week. Never trust such an online fraud. Never be trapped by this cheat.

hi, i had ordered 4 in one tool kit from indiatimes shopping on[protected] and received the product on[protected]. of the 4 products hydraulic jack not working, vacuum cleaner was broken, tool box does not have cutting blade and one more item as mentioned in the add. and air compressor not working.
i have payed the cash on delivery and the bill was attached with the packet. how can i claim for the damage caused to me.. please some one assist me. i am going to post the add in all the social networking site, and will make every one get aware of it.... my contact [protected] contact me any time to help me

Dear Sirs,
While I was (and am until 12.8.10 at Appt. No.806, Sindhu Amazon, 79/8, Bellandur, Outer Ring Road, Bangalore-560103, Tel:[protected]) on a short visit to my son's place,in response to an ad (indiatimesshoppiong/ro) in my favorite daily, I placed an order (No.[protected]/Suborder No.3324988) for an imported car stereo and paid for the same by credit card on 26.8.10.The parcel was received by me on 30.8.10 untampered MINUS the free gift coupon for Rs.250 which was to be received by me as an incentive for credit card transaction and which found mention in the contents of the pacel wrapper as well as in the email sent to me on 30.8.10 confirming the shipping of the order. On noticing the faux pas, I tried to lodge a complaint using the reply menu of the email sent by the company and at the customer service ID as suggested in the email several times; but received failure notices everytime. On another attempt, I was able to forward the undelivered email to the customer service ID for which no acknowledgemet has been received nor the gift coupon so far.
As regards the quality of the product, it is no exaggeration to say that even the ordinary toys purchased from roadside vendors sport a much better get-up. I have had the experience of ordering books from the same website for which I have no regrets. But it is utter foolishness to order gadgets from this outfit under readers' offer entailing total loss of money and much heart burn.
Thanking you,
Yours faithfully,Dr.Ashok Kumar Das

I ordered one sewing madchine and coffee blender vide my order no[protected] and received both items.It was found that the sewing machine was not working and reported to cusomer care,who adviced to send back the machine to the supplier. It was sent to the supplier throgh the TNT courier meas adviced by the customer care.In spite of repeated emails to the customer care the sewing machine has not been retuned to me till date.The sewing machine has got 6 months warranty.Instead of solving my problem the indiatimes shopping group is not able to solve my problem,instead they are draging the problem.Already more than one month time lapsed in solving the problem.

We had ordered two rakhis to be gifted to a relative at Bhopal through Indiatimes Shopping on 19 Aug 2010. The festval was on 24 Aug 2010. The delivery was promised within three days. The order numbers were[protected] and[protected]. Till date the items have not reached the destination. The website also proclaims on the site that the orders have been despatched awaiting confirmation.
A very sorry state of affairs and loss of faith in the portal which has a good reputation.