India Today / BagItToday Complaints & Reviews

The order (ID NO: [protected]) was placed on[protected] after a sale agent talked to me over phone and sent me the mailer (copy attached). The offer was for Blackberry Storm 9520 that is suitable for GSM network. What was actually sent was Blackberry Storm 9530 that is meant for CDMA network and was useless for me. I could learn about the mix up only after opening the packing. This was immediately reported by Email.

And as instructed in REPLY Email dated April 3, the Blackberry Storm 9530 was returned on April 4. But to my surprise the same product was returned later and when contacted THEIR staff insisted that it was as per offer. When I mentioned about the offer mail, they wanted me to forward the same and I did so. After that they arranged reverse pick up and when contacted on phone I was told to send both products if I wanted a refund.

Accordingly the following products were returned on June 2 along with a detailed letter requesting refund with copies of the invoice dated[protected] and[protected] as well as a copy of my letter dated April 4, 2011.
1. Blackberry 9530 – Quantity 1
2. JM D PACK (WEIGHT 0.10 CARAT) – Quantity 10

Again I received another old Blackberry Storm 9530 (and not 9520) instead of the refund and there was no mention of the diamonds pack. As requested again in their Email dated July 10, 2011, I returned the Blackberry 9530 along with copies of all invoices requesting refund the sum of Rs.23,999.00.

Till date no reply and whenever I try contacting their complaints no. [protected], they disconnect before hearing my full complaint. I have written confirmation from the Postal Dept. that the article was delivered on[protected]. What should I do? From the number of complaints on the net this appears to be an organized cheating o[censored]nwary customers.

S. Kadirvelan.

Dear sir
my complaint is against MR RAJ MAHLOTRA who miss guided me on behalf to sell the products of his company. I purchased the order of 23999 on the date 12/09/2011 after recieving the phone call from mr raj malotra from bagittoday on continous dates from 09/09/2011 up to date 12/09/2011. the product which was provided to me where two packs of diamond lg mobile maggpie thali & kodak digital camera. This products i recieved on 20/09/2011 by bludert courier. the diamonds which was provided to me have zero value when i showed on the jewellers on punjab national jewellers.they said that these are original these are the stones of only rs 200. which were given to me by saying that its market price is rs 60000. ie 30000 per packet. the camera they provided is also digital but mini digital & the certificates of diamond are also not provided to me that were told to me by MR RAJMAHLOTRA . I MAILED SO many times but the comp[any told me that we will give you reverse pick up so many time call camed but no reverse pick up is done by saying that reverse pick up of jewellery items is not possible so we cannot refund your money. the company is making me fool . SO SIR i personally request you to help me to get my money back. THANK YOU .
YOURS FAITHFULLY
LAVISH PATEL

In month of March’11,My friend had suggested my name to become a member of Book My Holidays (Bag It Today).

I received a call from them & they explained me about their membership & benefits.

I was happy with the scheme & registered myself being a member with them by paying Rs. 14000 for 2 vouchers by my Credit Card.

Voucher details are as follows:
Voucher 1: Membership no :BIT[protected]. Booking id :[protected]
Voucher2: Membership no :BIT[protected]. Booking id :[protected]

The scheme was : All holiday booking request made has to be 30 - 45 days in advance (30 Days of Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad for 7N/8D holidays for 4 people.

I did the same for booking my holiday in Oct & now I have no reply from them till date about the confirmation. I called up their Consumer complaint/Helpline.no on numerous occasions and gave them all details about our booking(Scan copy of our filled voucher, Scan copy of DD,Scan copy of Courier details).In spite of that they are claiming that they haven’t received any physical form from our side. I fail to understand that how they can claim this when we have them courier details along with receipt confirmation from Courier services.

We called so many times on Customer Services, but every time we get a different answer & till date we don’t have any satisfactory answer on our request.

I emailed them so many times & also complained about the same, but there is no proper reply from their end.

I also told him that I shall be filing case against them for this harassment & take their company to consumer court, but their customer care respondent sounded arrogant & challenged me to do whatever I want.

I am really frustrated calling & emailing them, with no response from their end. I would request you to please take strict action against them & see to it that they do not make other innocent citizens of India fall prey to their devious methods of cheating people with false information.

I look forward for to your support in solving this issue.

Thanks,
Abhishek Digaskar ([protected])
abhishek.[protected]@yahoo.com

Previously I had done some transaction on bag it toady. Recently on[protected] I purchased one reebock watch .

By giving the above transaction details, today on[protected] I received a call from +[protected] at 4.37 pm in the name of bagittoday (THE INDIA TODAY GROUP) , stating that I am among the 5 lucky winner who can get diamond worth of rs 60000/- (With govt authentication certificate) plus samsung omania mobile phone worth rs 35000/- . I just have to pay rs 26999/- Towards insurance and handling charge. Then they asked me for my credit card details I asked them nether I received any email regarding this nor I am able to see this kind of offer on your website. They told me this is a lucky draw contest. I provide them the credit card details and they made the transaction of rs.26999/- .

Then again they call me from same no at 5.31 pm that I have a maximum chance to win cash prize of rs 10 lakhs. For that I have do the same transaction again that is rs. 26999/-. I provide them the credit card details and they made another transaction of rs.26999/- .

After some time then confirm me regarding my trasaction

1st order no- [protected] rs 26999/-
2nd order no- [protected] rs 26999/-

Again at 6.57pm I receved another call +[protected] regarding cash wining luckydraw which is going to be held on december 2011 for that I have to come to "india today office" along with my identity prof. For registering for this contest I have to pay rs.18999/- Again I paid rs.18999/-

Total I made 26999+26999+18999=rs 72997/- In the name of "living media india ltd"

But in the verification call by bagittoday i found the story is different , there is no cash winning price i have paid for product purches. then imideatly i canceled my order on that verification call.

but till date i can not able to get any status of my complain. my complain id is 422005.

when i am calling on there customer care no they do not have any infirmation.

they do not have any kindly of clean system.

DO NOT GO FOR BAGITTODAY. (they are Sub Se Tez...)

I got a call from Bag it today group on 20-10-11,the executive told me there is some lottery system,in which winner would be getting 30 lakhs,and to enter into it one hav to deposit Rs18999,and in case one doen not win the lottery,he/she would get diamonds worth Rs 47,000.
offer seemed intresting,i provided them my maestro card no and pin.
they deducted 18,999 from my account.....
they called me again if i have some queries,it striked to me that they are cheating me,so i demanded that my order should be cancelled,as i dont want to participate in any lottery and niether i want diamonds..
they refused blankly to refund my money...
now i am duped by them.....
I got calls from them by following numbers[protected],[protected],[protected],
I also recieved a messege that my order Id is [protected] from TM-044444
I also got email which confirmed my order and they hav also provided thier number as [protected]

I PAID N GIVE THE ORDER TO BAG IT TODAY FOR TWO SLEEPAR PAIR O[censored]CB BUT I DIDNT GET THT N I WANT MY MONEY BACK I M VARUN FROM SURAT

DEAR SIR, DATED 12.10.2011

I WAS APPROACHED BY BAG IT TODAY THROUGH THEIR CALLER JAHIDA TO PURCHASE ONE BLACKBERRY MOBILE SET FOR RS, 18999/- AND I WILL GET DIAMOND WORTH RS.70000/- FREE. ACCORDINGLY I BOOKED THE ORDER THROUGH MY CREDIT CARD ON 16.08.2011 VIDE MY ORDER NO.[protected] DATED 16.08.2010. TILL THEN I AM IN CONSTANT TOUCH WITH THEM THROUGH E. MAIL AND PHONES. THEY HAVE SHOWN THEIR INABILITY TO SEND THE PRODUCTS AT MY GIVEN ADDRESS,..... THEREAFTER I HAD NO OPTION TO CANCELL THE ORDER FOR REFUND OF MY AMOUNT OF RS.18999/-....ACCORGING TO THE CO. MY REFUND HAS BEEN PROCESSED AND THE AMOUNT HAS BEEN REFUNDED THROUGH TRANSACTION ID [protected] DT.03.10.2011 FOR CREDIT TO MY CREDIT CARD ACCOUNT.......... BUT TILL DATE I HAVE NOT RECEIVED THE AMOUNT......

SIMILARLY I WAS AGAIN APPROACHED BY ANOTHER AGENT OF THE CO. NANDINI ON 17.9.2011 TO BOOK ANOTHER ORDER FOR RS,39998/- AND HAVE ENSURED THAT I WILL GET A SURE CASH PRIZE OF RS.2 LACS ON 31.12.2011. ..... ACCORDINGLY I AGAIN BOOKED 2 ORDERS FOR RS. 19999/- EACH ON 17.09.2011 VIDE MY ORDERS NO.[protected] AND [protected] FOR NOKIA MOBILES AND DIAMONDS WORTH RS,140000/- AS PER THE VERSION OF CALLER NANDINI APART FROM THE ASSURED CASH INCENTIVE OF RS.2 LACS ON 31.12.2011. WHAT TO TALK OF THE PRODUCTS I HAVE NOT RECEIVED A SINGLE PAISA AS REFUND SO FAR........ THEY ARE PURPORTED SAYING THAT THEY ARE A CO. OF INDIA TODAY. ..... WHAT A SHAMEFUL ACT ON THE PART OF INDIAS LEADING CO. LIKE INDIA TODAY THAT THEY RUNNING CHANNELS TO SAVE PEOPLE FROM BEING CHEATED AND THEY ARE THESELVES CHEATING THE HONEST PEOPLE OF THEIR COUNTRY WITH LARGE AMOUNT....

THIS IS JUST A SMALL CASE FOR WHICH I FOLLOWING UP VIGOROUSLY. THERE ARE PEOPLE WHO JUST PAY AND SLEEP BECAUSE THEY ARE NOT ABLE TO FOLLOWUP THROUGH MAILS AND PHONES AND THEY ARE DUPED OF THEIR MONEY SILENTLY..........

WILL YOU PLEASE CONVEY MY CONCERN TO THE SO CALLED FRAUD COMPANIES BAG IT TODAY AND INDIA TODAY TO REFUND MY AMOUNTS OF RS.18999/-,19999/-,19999/- TO MY CREDIT CARD ACCOUNT IMMEDIATELY ,, ,, ,, OTHERWISE I WILL HAVE TO KNOCK THE DOORS OTHER FORUMS LIKE CBI, PRESS AND TV MEDIA FOR WHICH ABOVE NAMED CO. WILL BE SOLELY RESPONSIBLE


ML VERMA
[protected]
SUNAM (PB)

have purchased a DVD player from Bagittoday back in February which i have not received till today. Guys! Bagittoday which claims to be an INDIA TODAY GROUP, have cheated me for 9K. I recall that for the payment the executive was even asking for my ATM pin Number which i refused to give. Calls like "this deal is valid only this hour, give me your card details and I will process it from my end" were very frequent. Lucky that I didn't give my card details.


I have placed an order from Bagit Today. The order that i have placed was an offer which I got on telephone call and email (Sent on 9.02.2011).

I made my payment through Internet (http://www.bagittoday.com/itbc/c1199/landing.jsp) using my Visa Enabled SBI Debit Card. I got my confirmation on 15.02.2011 as below.
Thank You for your order.

Your Order ID is: [protected]. (Please note the order id. no. for future reference.)

You have made a credit card payment for an amount of Rs 9799.0


Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.

From thereon i have sent many mails asking the status of the order. The First one was on 10th of March 2011 asking the status of the order. I have even asked for a refund on the Phone as they told me that there was problem with the courier (Mail on 21.03.2011).

Dear Mr.Pachuau,
This is with reference to your e-mail.
We sincerely apologise for the inconvenience caused to you.
We would like to inform you that your order is going to returned back to us.Once we receive your order from the concerned courier agency.We shall re-dispatch the order within another 21 days.


Luckiy they have sent me another mail telling me the details of the Courier as below.


Consignment Number: D48378921ü
Transporters Name: FIRST FLIGHT COURIERü
Dispatch Date: 4/8/2011ü

I was tracking the product through the courier's website and SMS. and i also kept sending emails and feedback from the website to bagittoday. On May 12 they have told me that the courier shows my parcel as delivered.

I immediatey let them know that i didnt receive such parcel. And till date I have not received them. I have received Offers from them through Post/courier which reach me correctly.

[protected]@bagittoday.com has called me today and offering dream holiday of seven night and eight days with four star and five star hotel.he was called me by phone number [protected] and [protected] dated on[protected] and he was given his name birju.i am asking his city office if situated in my city but he replied no than i asked his office address and land line number but he was not given then i asked him to pay money by cash or cheque to his delhi office but he said no and insist to pay with credit or debitcard then i told him to give me mail with full details to my email address and he is given mail to my email address.In email address he was given his office no and his office no is[protected].I was surprised because of his office no is in seven digit instead of eight digit then i surf internet for further details i came to know that these company is fraud company. i also attach herewith his email copy.


m: bookurholiday <[protected]@bagittoday.com>
Sent: Thursday, October 6, 2011 6:49 PM
Subject: INDIA TODAY promotional package for selected customer-Book Your Holidays Now !!!!! Hurry .........!!!!


________________________________________

Dear sir,

Brijesh Here..!!!

Greetings of the day.....................


We are delighted to inform you about Bag It Today (Book My Holiday) holiday offer running in your area these days. The holiday club of the millions of people who know that Bag It Today will help them define their entertainment experiences and deliver the best holidays.

As per our telephonic conversation, please see below the details of the membership offer:

1. This offer is valid for 4 members.(any age)

2. The Voucher will be valid for a period of 12 months.

3. All booking request made has to be 30 days in advance .

4. Voucher will entitle the customer for 7 Nights and 8 days of accommodation in our listed 3 - 5 star properties around the world.

Attached is the resort list for your reference:

Offer Price: Rs. 7750 including all the taxes (Rs. 7000 to be paid upfront through credit card on IVR or Online and Rs. 750 to be paid at the time of booking through Demand Draft).

Mode of payment through Credit Card by IVR System.OR On-line by using your Credit card/Debit Card/Internet banking.


Following are the Terms & Conditions :---

1. This offer is open to all customers ( no age bar)

2. The Resorts/Hotels provided are fully furnished and equipped.

3. You will be responsible for any damage caused to the apartment during your stay and will be asked to pay the resort directly.

4. You should have a valid credit card or debit card.

5.You have to inform us 30 days prior notice for your dates of travel.

6.You must be holding any ID proof such as (PAN,PASSPORT,DL, etc..issued by Indian Govt.


This offer includes all type of taxes and if you use any chargeable services ( like spa,gym,bar etc....) at the hotel then you have to pay the same directly to the hotel.



If you need any further help feel free to contact us on +[protected] from Mon to Sat.

Hope you will like this and give us an opportunity to serve you.
Looking forward for your earliest revert.

NOTE:- This pakadge is avilable for limited period so book it as soon as possible basis...!!!

Warm Regards As Always,
[protected][protected]
Brijesh - [protected]
INDIA TODAY
Sales & Promotions Team

Hi , I subscribed to India Today Book Club by paying the amount around 950/- on May 18th 2011 . They provided me the subscription number ITTL-WEB[protected] .And promised to send the free gift (of course which is not worth full).But till date I didn't received one book at least. After my mail they immediately reply and give some dates to again cheat me . I mailed him so many times. No body takes care of my issue .Today it's October 4th 2011. Its almost all 5 months are over . Till now I did not get any issue. Can you please tell me how can proceed further with them .

Please read mails by them below .


to viplava kumar reddy kallam <me>
date Sat, Jul 2, 2011 at 4:58 AM
subject Subscription Number ITL1913198
mailed-by intoday.com
Important mainly because of the people in the conversation.
hide details Jul 2
Dear Mr. Viplav,
This is with reference to your e-mail in regards to the non-receipt magazine.
We would like to inform you that your subscription has commenced w.e.f the issue dated 07th June’2011 to valid till issue dated 29th May’2012 against the subscription number ITL1913198
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the magazine. We have forwarded your complaint to our “Pune” office and have strictly instructed them to ensure a regular and timely delivery of the magazine. We are arranging to send you the replacement copy of the missed issues dated 07th June’2011 and the same shall be delivered to you within next 2-3 working days. Please bear with us in the interim and confirm the receipt of the same.

Please feel free to get back to us at[protected]/[protected] for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Ram Sharma
Executive-Customer Care
Please quote your Subscription Number ITL1913198 or Case Id 2807384 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.



From: viplava kumar reddy kallam [mailto:me]
Sent: 01 July 2011 10:09
To: WECARE
Subject: Fwd: Order Receipt

Hi I didnt get any updates or any magazine copy from your side . It's already one and half month got over ,as you said you would take only 3-4 weeks . May I know why you took this much time ? Or atleast may I know why I didnt receive any copy ?

thanks !
Viplav.


[protected] Forwarded message[protected]
From: <[protected]@intoday.com>
Date: Wed, May 18, 2011 at 10:51 AM
Subject: Order Receipt
To:


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www.indiatodaygroup.com

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Greetings from India Today Group!


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It is a great pleasure to receive your order online from
http://www.indiatodaygroup.com

We have received your order number
ITTL-WEB[protected]
and your payment for the same via card.

Your order will be checked and verified for any
discrepancies, which if found would be communicated to
you by a separate personal email from the customer
care department.

Once the order is cleared by the concerned departments
then you should be receiving the order in a time period
of 3-4 weeks maximum.

For any assistance please get in touch with our customer
care dept. at
[protected]@intoday.com

Assuring you of our best services.

contact

Visit us at www.indiatoday.com

Team
India Today Group



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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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viplava kumar reddy kallam to WECARE
show details Jul 7
Hi , you sent this mail on Jul2nd and you set the time for 3 working days max. But it's already 4th day running , till now I didnt get any courier or so .What about the gift you offered at the time of subscribing , you didnt mentioned about that in the below mail . Will I get the same along with the issues ??

Thanks !
Viplava


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WECARE to me
show details Jul 7
Dear Mr.Viplav,
This is with reference to your e-mail in regards to non receipt of magazine/gift.
We are sorry that you had to write to us repeatedly. We do understand you have every reason to be vexed with us. However, we will like to assure you that we are equally concerned about the deliveries and would like to promise you, that we shall leave no stone unearthed from our end, so as to regularize the delivery of the magazine. We are arranging to send you the missed issue dated since 7th June'11 and same shall be delivered to you within next 2-3 working days time. Hope you shall bear with us in the interim.

In regards to the non receipt of the subscription gift, we sincerely regret the inconvenience caused to you. We would like to clarify that your subscription has commenced w.e.f the issue dated 07/06/2011 and the gift is dispatched within 8-10 weeks after the commencement of the subscription. Hence the gift shall reach you in the stipulated period of time. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services; always.

Regards,

Ravi Sharma

Executive-Customer Care

Please quote your Subscription Number ITL1913198 or Case Id 2809625 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.



From: viplava kumar reddy kallam [mailto:me]
Sent: Thursday, July 07, 2011 11:49 AM
To: WECARE
Subject: Re: Subscription Number ITL1913198

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viplava kumar reddy kallam to WECARE
show details Jul 27
Hi Till now I didn't get any copy to my address.Can I consider that you guys cheated me ? and wanted me to go to consumer court ? though I got my gift got delivered .

On Sat, Jul 2, 2011 at 4:58 AM, WECARE <[protected]@intoday.com> wrote:
- Show quoted text -

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WECARE to me
show details Aug 2
Dear Mr. Viplav,

This is with reference to your e-mail in regards to non-receipt of magazine.

At the outset, please accept our sincerest apologies for all the inconvenience caused to you due to the non- receipt of your magazines. We have taken a note of your grievance; and will strongly take up the matter with the Postal authorities. We are sending you the replacement copy of the missed issues which shall be delivered to you within 7-8 working days. Meanwhile, as a goodwill gesture, to compensate for the non delivery of the magazines issue dated 3rd and 10th August’11. we have extended your subscription by 04 issues, as issues are running out of stock for the same. We confirm that your subscription is now valid till the issue dated 26/06/2012.

Please feel free to get back to us at[protected]/[protected] for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,

Vijay Kumar

Executive-Customer Care

Please quote your Subscription Number ITL1913198 or Case Id 2822587 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
From: viplava kumar reddy kallam [mailto:me]
Sent: Wednesday, July 27, 2011 1:47 PM

To: WECARE
Subject: Re: Subscription Number ITL1913198

Hi Till now I didn't get any copy to my address.Can I consider that you guys cheated me ? and wanted me to go to consumer court ? though I got my gift got delivered .

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viplava kumar reddy kallam to WECARE
show details 7:57 PM (11 minutes ago)
Hi CAN YOU PLEASE SEND FEW DETAILS LIKE WHEN I PAYED THE AMOUNT TO YOU . WHAT ARE THE SUBSCRIPTION NUMBER YOU HAVE BEEN ALLOCATED TO ME . AND THE DEPARTMENT WHICH IS TAKING CARE OF THIS ISSUE ETC; I WANT TO MOVE TO CONSUMER COURT .

I GUESS YOU PEOPLE CHEATED ME AND KEEP ON CHEATING ME SENDING THE TIME FRAMES LIKE BELOW YOU MENTIONED IN YOUR MAIL .


On Sat, Jul 2, 2011 at 4:58 AM, WECARE <[protected]@intoday.com> wrote:
- Show quoted text -

I am a regular client of IndiaToday english magzine under subscription ITE1891988CPS. In veriably I am not getting some of the issues and recently two issues of 12th & 19th September 2011 have not been recieved by me.Please arrange to send at least these two missing issues.

Look forward for your kind attention in this regard to resolve the issue so as to get them regularly.

Regards

K N Singh
Geoservice consultants
73A Pardaha Mill Road, Pardaha
Mau 275101,UP

I have bought a combo pack of wrist watch and sunglass from sosastha.com and I got my products delivered.Now I saw that bagit today has sent me that material and my wrist watch is totally tampered and broken. my Order Id: SoS_9986715.Now I have launched a complain and they( bag it today) has called me and said me to sent the material to Bag IT Today-khasara no 371,Fatehpurbery,Bhati Village,New Delhi-110074,Near Aflatoon Market,Opposite OM Sai Tent House and contact person is Randhir Thakur.They have not received that product.I got a bill also from bag it today.I am sharing the details of it-invoice no-TRNPL/DLI/[protected]/253907,ORDER NO 254738.I have sent the damaged watch by dtdc which consignment no isK50325347.From this id I have tracked that they have declined to receive the product.Now from august onwards I am sending mails and they are continuously asking for POD which can be generated only when bagit today has received my product.I think I am cheated by this company.They are not co-operating with me.

I have purchased a Blackberry Handset from BagItToday and the details Order ID is- [protected] , I have received the item on 14th of September but on the same day the handset (Blackberry Tour) gone faulty ( The handset has 6 months replacement warranty) . Then I contacted the seller, he told me that he will arrange for a reverse pick-up and the same will happen within 6 to 7 days. Till date they have not arranged for any reverse pickup and when I call them or mail them they ask me to wait for 2 to 3 more days. It’s been 15 days now that they have not sent anyone for the reverse pick-up. Pls help me on this matter, as I am now harassed by the seller. I think I have done a mistake by purchasing goods from BagItToday . I am calling the customer care twice or thrice on a daily basis but dint get any positive response. I have sent them a number of mails which they hardly reply on time(Please find below the mail-trail).

On Thu, Sep 29, 2011 at 7:38 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Still no reply to this mail.

On Wed, Sep 28, 2011 at 2:31 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Can i expect a reply on this. Also i previously told that I am available till 1:00 Pm at my place, now I will be available till 3:00 PM.

Prateek

On Tue, Sep 27, 2011 at 8:12 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
No Call for reverse pickup today as well, great customer service. I called the Helpdesk number and asked for the supervisor but no supervisor was available, they committed that they will make a callback within 2 hours but as expected noone called me.

Kindly arrange a reverse pickup ASAP, hope to get a positive reply this time.

Prateek

On Mon, Sep 26, 2011 at 4:01 PM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Hi!

I have not received any call from your department for reverse pickup today as well. Please do not apologize if you do not mean it. Today is the 12th day when i have registered my complaint. This is really bad customer service. I have already spent more than two hours on phone with you people but was not of any help.

I am going to raise this issue to the consumer forum tomorrow as i am tired of marking mail and calling you people.

Prateek
On Mon, Sep 26, 2011 at 2:49 AM, contact <[protected]@bagittoday.com> wrote:
Dear Mr.Prateek,

This is with reference to your e-mail.

We apologize for the inconvenience caused to you.
We would like to inform you that we have already forwarded your matter to the concerned department and your issue would be resolved as soon as possible. Hope you shall bear with us in this interim.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Ajay Kumar

Executive-Customer Care

Bagittoday

Please quote your Order ID-[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Saturday, September 24, 2011 6:50 PM
To: Response (BagItToday); contact
Subject: Re: Order id- [protected]

This is really unacceptable that after waiting for 9 days you are asking me to wait for another 7-8 days. This is extremely poor customer service, with suck kind of response I am not going to purchase any product from BagItToday nor will i suggest any of my known person to buy a product from you.

You should provide a compensation for such a delayed response. Firstly you send a faulty product and then it you ask for 15 days or more to return the product. I need this to be taken care of on priority else i have to involve consumer forum into it.

Regards,
Prateek
On Sat, Sep 24, 2011 at 4:33 AM, Response (BagItToday) <[protected]@bagittoday.com> wrote:
Dear Mr. Agarwal,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have taken the matter with the department concerned. We request you to kindly allow us with the 7-8 working days to resolve the issue.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mikkey
Executive Customer Care
Bagittoday
Please quote your Order id- [protected] for further future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Friday, September 23, 2011 12:44 PM
To: response (BagItToday)
Subject: Re: Order ID-[protected]

Hi!

Can i expect a reply on this...


Prateek
On Thu, Sep 22, 2011 at 1:18 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Hi!

I have not received any call regarding the reverse pick of my faulty handset, I have been calling twice or thrice to Bagittoday customer care for the followup on the same and they tell me that by today evening you will get a call from the person responsibe for reverse pick. I have not received any calls and its very frustrating that it takes so much time to arrange a reverse pick for a faulty product that you sent me. You should have taken responsibility of this case and would have taken it on priority.

Hoping a timely and positive response.

Regards,
Prateek Agarwal
#91-[protected]
On Sun, Sep 18, 2011 at 3:49 AM, Response (BagItToday) <[protected]@bagittoday.com> wrote:
Dear Mr. Agarwal,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We would like to inform you that we have already taken the matter with the department concerned to arrange reverse pick up of your order. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Chandra Mohan
Executive-Customer Care
Bagittoday
Please quote your Order ID-[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Thursday, September 15, 2011 3:49 PM
To: customercare; contact
Subject: Fwd: Order Information Bag It Today - Faulty product

Hi!

I have purchased a Backberry phone through Bagittoday and yesterday i.e. on 14th November i have received the shippment. I am facing some issues in my Blackberry phone like the screen is getting black again and again and rebooting or removing and replacing the battery is not helping. Kindly provide the replacement for my phone as it is faulty. The details of my order are mentioned in below mail.


Regards,
Prateek Agarwal
#91-[protected]

My order no. is [protected].

I was promised in the e-mail below a ucb bag and a reebok wrist watch for signing up for a holiday package. I signed up for the package on 7th Sep and received a booklet with a form after a week. However, even after 20 days I have still not received the other gifts assured to me which was promised to be delivered within a week.

There is no response from the executives who sold this package to me and if this is the quality of service I get, I am going to report it to the consumer court.

Request you to resolve this at the earliest.

On Wed, Sep 7, 2011 at 2:22 PM, bookurholiday <[protected]@bagittoday.com> wrote:
Dear Mam

We are Providing you the hotel fort aguada & Taj exotica and we are providing you a ucb bag and reebok wrist watch


Thanking you

Ravi Malhotra
[protected]

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

I PURCHASED FROM THE ABOVE COMPANY THROUGH ONLINE AND PAYMENT MADE BUT NO METERIAL SEND TO MY ADD AS WELL AS MY MONEY. LIST OF COMMUNICATION.
rder id- [protected]
Hide Details

FROM:

Response (BagItToday)

TO:

Goutam Ganguly

Message flagged
Wednesday, 21 September 2011 1:09 PM

Dear Mr. Ganguly,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that we have taken the matter with the department concerned for refund.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mikkey

Executive Customer Care

Bagittoday

Please quote your Order id- [protected] for further future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].

From: Goutam Ganguly [mailto:[protected]@yahoo.in]
Sent: Tuesday, September 20, 2011 12:28 AM
To: Response (BagItToday)
Subject: Re: Order id- [protected]



To

Mr Bikas

I had a talk with you on date at about 11.30 hrs and you assured me that, my account will be credited within 21 days from 08/09/2011 and in this regard I requested you kindly send me a mail regarding that matter which you assured that, a mail will be sent to e mail id but it is very disappointing that , I have not received any mail from your side.
Kindly arrange to refund my money
Goutam Ganguly



From: Response (BagItToday) <[protected]@bagittoday.com>
To: Goutam Ganguly <[protected]@yahoo.in>
Sent: Friday, 9 September 2011 4:46 PM
Subject: Order id- [protected]

Dear Mr. Ganguly,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that we already have forwarded your complaint to the concerned department to get the issue resolved at the earliest. Please bear with us in the interim.



Please feel free for any other assistance.



Assuring you of best possible service always.



Regards,



Swatantra Jha



Executive customer service



Bagittoday



Please quote your Order ID - [protected] for further future correspondence.



Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].







From: Goutam Ganguly [mailto:[protected]@yahoo.in]
Sent: Tuesday, September 06, 2011 10:28 PM
To: response (BagItToday)
Cc: response (BagItToday)
Subject: Re: Order id- [protected]

Dear Sir,

Regarding my order I have ordered it on 25/07/11 and paid you money but till date I did not get items or money

I repeatedly write you letter but your response is kindly bear with us for few days kindly let me know how long I have to wait for refunds of my money? What kind of business are you doing?

Matter is most urgent and take it seriously or otherwise you tell me your competent authorities address.

Goutam Ganguly



From: Response (BagItToday) <[protected]@bagittoday.com>
To: Goutam Ganguly <[protected]@yahoo.in>
Sent: Tuesday, 6 September 2011 3:26 PM
Subject: Order id- [protected]

Dear Mr. Ganguly,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that we already have forwarded your complaint to the concerned department to get the issue resolved at the earliest. Please bear with us in the interim.



Please feel free for any other assistance.



Assuring you of best possible service always.



Regards,



Swatantra Jha



Executive customer service



Bagittoday



Please quote your Order ID - [protected] for further future correspondence.



Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].







From: Goutam Ganguly [mailto:[protected]@yahoo.in]
Sent: Friday, September 02, 2011 6:34 PM
To: response (BagItToday)
Subject: Re: Order id- [protected]

how long I have to wait?



From: Response (BagItToday) <[protected]@bagittoday.com>
To: Goutam Ganguly <[protected]@yahoo.in>
Sent: Friday, 2 September 2011 5:49 PM
Subject: Order id- [protected]

Dear Mr. Gangully,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that we already have forwarded your complaint to the concerned department to get the issue resolved at the earliest. Please bear with us in the interim.



Please feel free for any other assistance.



Assuring you of best possible service always.



Regards,



Swatantr Jha



Executive customer service



Bagittoday



Please quote your Order ID - [protected] for further future correspondence.



Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].







From: Goutam Ganguly [mailto:[protected]@yahoo.in]
Sent: Monday, August 29, 2011 9:49 PM
To: response (BagItToday)
Subject: Re: Order id [protected]

Dear Sir,

I beard with you from a month ago. It is my mistake that I have paid you faithfully as I am regular buyer of

online books from flipkart. com

and I have never faced situation like that.

Now it is my humble request to you kindly refund my money . This is a India today group and you media people spoke widely for Anna Hazare. Now tell me should we believe this will work while so many company works like you?(in INDIA )

THANKING YOU

GoutamGanguly



From: Response (BagItToday) <[protected]@bagittoday.com>
To: Goutam Ganguly <[protected]@yahoo.in>
Sent: Friday, 26 August 2011 1:32 PM
Subject: Order id [protected]

Dear Mr.Ganguly,

This is with reference to your email.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that that we have already forwarded your complaint to concerned department for refund against your order, hence we request you to kindly bear with us in the interim

Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Geetika

Executive Customer Care

Bagittoday

Please quote your Order Id: [protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].

From: Goutam Ganguly [mailto:[protected]@yahoo.in]
Sent: Tuesday, August 23, 2011 9:52 AM
To: response (BagItToday)
Subject: Subject: order id [protected]



SIR,

I got no reply from your side I think 7 days also passed from your mail date but by this time I have not received your material now in this situation kindly let me know what action you taken for my refund?

thanking you

Goutam Ganguly



From: contact < contact @bagittoday.com>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Sent: Tuesday, 16 August 2011 11:05 AM
Subject: order id [protected]

Dear Mr. Goutam,



This is with reference to your e-mail.



We apologize for the inconvenience caused to you.



We would like to inform you that we have already taken the matter with the department concerned. We request you to kindly allow us 7-8 working days to resolve the issue and get back to you.



Please feel free to get back to us for further assistance.



Assuring you of the best possible services, always.



Regards,



Mohit Gupta



Executive-Customer Care



Bagittoday



Please quote your Order ID- [protected] in all future correspondence.



Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]

From: Bag It Today Concierge [mailto: contact @BagItToday.com]
Sent: Saturday, August 13, 2011 11:28 AM
To: contact
Subject: Contact Us email from: [protected]@yahoo.in query: Complaints



Mail By :[protected]@yahoo.in
Topic : Complaints
Message : I have several times assured over phone and by e mail that within 2 or 3 days my items will come but I regretted to say you no items received till date so kindly reverse the amount in my credit card. thanking you Goutam Ganguly
Order Id: [protected][protected]:31:37.0
Phone No.: [protected]

I received a phone call from bagittoday group and the representative informed me that there was an offer for me that I can get a blackberry storm and a zia diamond pack which costs Rs 30000 at a price of Rs 13,990 only.Since I have been a regular customer to the india today group, I agreed and placed my order. When I received my consignment, I got a blackberry pearl instead of blackberry storm and 3 fake diamonds whose market value is not even 1000RS. I contacted them on the no - [protected] and they told that the diamonds were licensed and then I started using the blackberry pearl handset which is also defective : 1) the battery of the phone drains out in less than half an hour, 2) the trackball has stopped rotating 3) the phone does not get connected to laptop/pc nor can it be used as a modem 4) once the battery drains out, it would not charge again untill you take out the battery and re-enter it 5) the handset is a second hand as it contains the messages and some contact numbers of previous owner. When I sent them an email asking for refund, the customer manager MEENAKSHI replied me asking me to go to any blackberry store. The order number of the product is - 168384 dated[protected], web no- [protected], invoice no-TRNPL/DLI/[protected]/167203 dated[protected] , consignment no-D48512101, invoice amount-Rs 13990. I want refund of my money.My email id is - [protected]@yahoo.in

urjent.... urjent... return my money..i already return sunglass and submit 2 times this complaint but there is no responce about return my amount
999+(100of 298) postal charge ...... i submit scan copy 2 times.... please return my amount soon..... on address- shailendra jadiya t-9 goyal niket press complex m.p. nagar z-1 bhopal m.p. pin no 462011, email id- [protected]@yahoo.com, mobile no- +91 [protected]

Dear Sir
I had bought Diamonds and was supplied with a Blackberry Storm 9530
for the same in invoice TRNPL/DLI/10-11/385992 dt.17/03/2011.
I find the products all in a poor shape. I have already launched a
complaint and till date i have not heard anything from your side. The
phone supplied is in a bad shape and the diamonds are not certified as
promosed. hence i call upon you to replace the same or return the
amount sent by me.

Blackberry Storm 9530
Material No:[protected]
BTMAC : 0026FF70E628
IMEI : [protected]
MEID HEX : A000000DOEC5BD
PIN :3057715F
PRD[protected] BLACKBERRY 9530
IC : 2503A-RBW70CW
FCCID : L6ARBW70CW
BT MAC : 00279F11CB79
BATTERY : LOT CODE DC 100129
RHB 1A05823
THIS BATTERY NEVER FUNCTIONED FROM DAY ONE
And I had to buy another one LOT CODE G0946C
HENCE PL RETURN MY MONEY AND I SHALL RETURN THE DIAMONDS WHICH ARE
SUBSTANDARD AND NOT SUPPORTED BY AUTHENTIC CERTIFICATE AND ALSO THE
DEFECTIVE BLACKBERRY PHONE.
Pl see that all the above complaints are attended immediately, failing
which i shall be constrained to take up the matter in the proper forum

I have purchased one holiday voucher of 7n/8d from bagittoday by paying rs. 7000/- In april 2011. (Booking ID is :[protected] & order ID is:- [protected]). I was informed with this is promotional offer by INDIA TODAY group & you can spend holidays in 7 star category of hotels with 4 members. For that I need to send my request along with DD of rs. 750/- At least 30-45 days prior. It was also informed to me that I will receive a gift (either Reebok watch or travel bag) if will book on the same day as on specific that day they are giving this gifts for booking. Today I have these complains and felt cheated 'cause of following:
1) till date I have not received any free gift. Every time when I asked for the same, was informed that it will be courier/It is already courier / They will check and get back to me. Nothing I have received yet.
2) I had sent my complete filled voucher with DD to them and wait for their call for week time. When I called them first they told please book your complain to our web site. Second time they told send an email to [protected]@1touchsolutions.Com. Third time they told send an email to our manager. Fourth time they told they have not received any of my voucher. While checking with courier company it was come to my notice they envelope was not accepted by company's office.
3) again I had sent courier to the company and had talk with their executives. I was informed that on my specific desire locations/Hotel they can't provide me booking due to non vacancy. They are not even able to provide booking for desire place even for the month of january/February 2012.
4) the suggested hotels by their executives are of very low category and not attractive to stay with family.
5) they gave the no.[protected] for any assistant which was of bag it today. When we called them they told us this is only booking department and please register your query on website or email us. Actually booking will be done by affordable sales and their no is[protected], which is always busy and difficult to connect. If it connects no booking will be offer on specific dates or hotel.
6) list of hotels which was provided during booking is good quality 5/7 star hotel and during booking they are providing vacancy in non standard category hotels.
I am feed up with there this attitude and salute to india today group for doing such excellent cheating. I need my money back. (Rs. 7750 only). I request you to do needful soon.

Dear sir
on monday 12/09/2011 i have orderd the product of Rs 23999 to the bagittoday whose order id is [protected] recieved on monday 19/09/2011 by bludert service. the product which i recieved in that the certificates & insurance paper of diamonds were not provided to me which should be provided by the company. I called several times at the coustmer care but no respnose is given to me. so sir please kindly help me. my cell no is [protected]. I hope you will do something for me. thank you.