India Today / BagItToday Complaints & Reviews

A sum of Rs1899 was taken by your Bag it to day from my indian bank credit card type Visaa sum of Rs1899 on[protected] Details credited to India Today Pymtdesk Bill desk In[protected]-4216049 Your sms Order no 123754 reference[protected]despatchvalue of Rs18999despatched on[protected] byFF-NONCODD48506397.All my correspondence not replied by Bagit today and by pinkesh.jain @indiatoday.com.I have taken up the matter with my Bankers Indian Bank H.Q Chennai,Also tomorrow I am meeting the DGP of Tamilmadu to File a complaint of fraud by India Today Group.Also I am metting the IG Economoic offence wing CBI and File a complaint of Economc Offence by India Today.Also I am filing a crimimal case in the Judicial Magitrate court IX Chennai,Since you have not responed or disputed my claim .R.Sadhu Chennai Mobile [protected]

Your Order ID is: [protected]. (Please note the order id. no. for future reference.)

You have made a credit card payment for an amount of Rs 24999.0


Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id

THIS WAS THE RESPONSE FROM THE BAGITTODAY
THE PRODUCT 6 PIECES OF DIAMOND WERE FAKE ONE AND THE FREE GIFT BLACKBERRY 9530 WAS A USED PRODUCT.

Hi,

Bagittoday executive called me and took the order from me for 21500 Rs, the order was for 2 sets of zia diamonds, samsung camcorder and Philips MP3 player for which they charged me 21500/- Rs... but when this product was delivered to me, the parcel was containing only 1 set of zia diamonds, camcorder and MP3 player!!!!!!!!!!!

I immediately intimated bagittoday call centre and they asked me to send the product for refund....but now they are cheating me by refunding money for only 1 set of zia diamond, camcorder and MP3 player!!!!!!!!!!!!! I received refund of only 14887 Rs instead of full 21500 Rs refund.......

I am following up with Bagittoday from 4 months but no luck :(

I was even confirmed in the email by bagittoday (Dominic Savio <Dominic.[protected]@intoday.com and Sonu kumar (Online Support [ITBC] [protected]@bagittoday.com)) that I will recieve my full refund of 21500 Rs.....but they are cheating me by refunding only 14887/- Rs

I am losing 6613/- for nothing!!!!!!!!!!!

Please help me from this fraud......

Below are the details of the order:

Order Number: 268133
Order Date:[protected]
Invoice No: TRNPL/DLI/10-11/257017
Invoice Date:[protected]
Tracking ID: 621540
Membership No: BIT[protected]

Product returned back via Indian post:EK[protected]IN
Indiapost : SpeedNet-Detailed Movement
http://services.ptcmysore.gov.in/speednettracking/Track3.aspx?articlenumber=EK[p...⇄

Thanks and Regards,
Sujay.A
Mobile: [protected]

Sirs
The following is the mail I received from Bag it today and the postal department has sweetly consumed the delay till day and no furtherence, I foisted complaint through web complaint but the same did not last long before I jotted down the complaint Number- Please help tracing-regards vaidya

Dear Mr.Keshaviyer,
This is with reference to your e-mail. We apologize for the inconvenience caused to you due to the non receipt of your order. We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-
Consignment Number - 1031204
Transporter Name - postal
Tracking ID - 904472
Dispatch Date - [protected]
You should be receiving your order within next 12-15 working days, however, if you do not receive your order within the above time frame, kindly visit your nearest post office. Please accept our sincere apologies for the inconvenience caused to you.
Please feel free for any other assistance or clarification. Assuring you of best possible service always.

Regards,
Priyanka Chandola
Customer Service Representative
24/06/2011

Dear Sir

I have sent a cheque for Rs 2998, for the book Treasures of the world ( along with two free gifts-shoe and watch), which was sent to me through Reader's digest. The cheque was cashed on 6th May 2011. I have not yet received the vbook or the accompanying gifts. i have already approached the reader's digest who have declined to do anything about it.

With warm Regards

Sudhir Pande
[protected] [protected]@yahoo.co.in; [protected]@gmail.com

THE BLACK BERRY PEARL 8100 MOBILE HAND SET delivered on 17/06/2011 by BAG IT TODAY is not charging. On contacting CUSTOMER CARE at[protected] they have asked me to lodge a complain at [protected]@bagittoday.com.I would expect a respose at the earliest from the concerned company and send a new battery.My CUSTOMER ID is[protected].

RAVINDRA KUMAR
CUST ID[protected]
JAMSEDPUR
JHARKHAND

I ordered for an holiday package / voucher from bag it today after their sales and promotion team contacted me, I have received the form and booklet on June 15th (Booking id is :[protected] , And Order Id Is:-[protected]) today. To my surprise the terms and conditions are very different to what has been told to me and mentioned below.

I was told this will be a Hassle free holiday if booked 30 days prior – The terms and conditions says that it is difficult and holidays may not be given during public weekends / school holidays etc.

Second point – I was told I can choose anyone place of my choice 30 days in advance if in India and 45 days if it is international, however the form says that 3 different destinations and 3 different dates need to be given and one will be allocated.

I clearly don’t want a holiday booking with so many terms and conditions and hassles, I would rather pay a little more and avail a holiday directly from any hotel / resort. Terms and conditions mentioned to me are very different from your holiday voucher / booklet. Surprised that India Today being such a big reputed organization is involved in this fraud, I'm trying to contact them since the past one week and they have stopped responding to me after the sale.


Thanks,
Arvind Degala
[protected]

I have purchased a converse watch from BagItToday on 27/02/2011. After some days , the watch started giving proble. So, i launched an officail complaint and they told me to send back the product back and they will send me fresh product. But now it has been over the month, but they have not send my product back.

I purchased with them.
After 40 days , received a shipment.
Item is totally different from what I ordered ( I ordered children shoes of ID ). In fact they shipped
wrong item / wrong size / wrong colour.
How can they ship anything whatever depending upon there mood ??

Whatever I received is of pathetic quality. Glue marks are showing all over the shoes.
So can’t even use this item to gift someone.

Upon my complaint first they just replied that there terms mention that colour of the product might vary.
When I complained again that product and size is also different and quality is pathetic , they replied that I return the product at my expense and after returning I contact them after 6 days. WTF !!!!!
They shipped item after 40 days………….Now they want me to return the wrong item at my expense and contact them after 6 days for any possible solution.

They are a fraud site. I just wasted my few hundred rupees.

I have a bad experience from these cheats! I believed their ad in the paper for BB handset 8830, and ordered against credit card payment. They send me a phone in an unsealed box, no papers, and I realized that it was a used, second-hand set! It even had the earlier numbers and sms' in it! Then the same story - I send it back, at my cost, and they didn't accept it!

It came back, and they promised a pick-up. Then called to tell me, they can't! I am still waiting for a solution.

Mails to higher authorities, Ms.Sangha and Mr.Chawla have bounced back!

Utter crooks, lying in their ads, to cheat honest customers. Spread the word - to avoid at all costs!

hello bag it today
dont try to make fool to your customers by displaying false price and deals .......u mailed me that u can save rs (3499) and buy mtv avaitor sunglasses only by paying rs (499) and ur representative acknowledge us the price of that sunglasses worth rs (1499)...futher says the parcell can contain sunglasses of any colour..is it seems a joke that what i will order ,,,u wil give any colour,then display all colours and the right prices...it was the first time i try to place an order to u,,,who wil order i[censored] and ur representatives don't have the basic courtesy to deal with customers....

I had ordered the Diesel Sunglasses from Bag It Today. Item Code : D1486, Web No. [protected] and the product i received was a cheap imitation of diesel sunglasses with a broken nose pad and a bent frame. They had offered the glasses supposedly worth 15,000 INR for 2,799 INR. Frankly the product doesn't seem original and on top of that it is defective. I called the Customer Care number and received a pathetic response from one Manish with complaint number 210913 for a refund of my glasses. Still waiting for it.

I have booked holiday package on 30th Oct 09 by paying Rs.3198 & I was told by indiatoday person Pankaj that I will be getting holiday package for 3 days & 2 night with free round air ticket for 2 adult & 1 kid below 5 year.which will be delivered at my residence. against this payment I got package of books with invoice. but without holiday package , then on 29th Dec 09 I got a call from Karan Gupta/Abhishek & ask for making add on payment of Rs.2648 to Indian Health against which my earlier Holiday package will upgrade to 8 days & seven night for total 4 members with free round open air ticket(no airport charges to be paid) & pair of reebook shoes & track suit which will get delivered at my residence. my booking id's are Booking ID[protected] &[protected]

Also they are selling cutomer information to outsider. i got a call from Yuvraj claimed to be from "mera sasi" & ask me to deposite rs 6000.00 to their account no.[protected] in ICICI bank. He had all my voucher details.

There are number of to & fro mail communication on this with bag it today.

I ordered watch through bagitoday.But im not recived my product still.I purchased this as 3 products.
But everytime i have to raise the complaint otherwise they are not delievered.

Im not satisified with the service.I dont know how many of them face the same problem.Please revert back my money.I bought new watch yesterday.

I advice everyone not to use this bagittoday for further purchase.Below is my order details

Dear PADMANABHAN

Thank you for your order. We wish to inform you that your order has been put under
process with order no TRNPL/DLI/[protected]/81685. The order value is Rs. 399 Order Date is 12-MAY-11 and Activity is BAGITTACT. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with Bag It Today

For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS BIT to 52424.


Yours Sincerely

Team, Bag It Today

I ORDERED THIS PRODUCT ON 9TH MAY'2011 AND THE SAME WAS CONFIRMED BY BAGITTODAY.COM.AFTER JUST 2-3 DAYS THEY STARTED CALLING ME THAT I HAVE WON A JACKPOT AND I NEED TO PAY 17,000 SOMETIME 20,000RS AND I KEPT ON SAYING I DON'T ANYTHING,FOR A COMPANY LIKE BAGITTODAY.COM SUPPORTED BY INDIA TODAY TO DELIVER A
SIMPLE PRODUCT LIKE T-SHIRT TAKES ABOUT A MONTH?AND THAT AFTER REPEATED MAILS AND CALLS HOW CAN I EVER THINK OF GETTING A PAID GIFT(MIND YOU)..KINDLY FIRST IMPROVE YOUR WORKING AND SHOPPING EXPERIENCE THEN ONLY CUSTOMER LIKE US CAN TRUST YOU GUYS.
MY EARLIER PRODUCT ORDER NO.[protected] WHICH I GOT AFTER ATLEAST 1 AND A HALF MONTH THAT TOO AFTER REPEATED MAILS AND CALLS.I JUST THOUGHT THIS TIME THEY WILL DELIVER PROMPTLY BUT STILL I WAS WRONG THIS COMPANY CAN NEVER CHANGE.THEY ARE NOT INTERESTED IN GIVING DELIVERY OF PRODUCTS BUT BUSY IN GIVING PAID(FREE) JACKOTS TO THERE CUSTOMER FOR WHICH WE HAVE TO PAY 17,000 (SHIPPING CHARGES)..WHAT A JOKE?

Ref: Subscription no.ITGG1882629.

I had subscribed to India Today's Gadgets and Gizmos magazine in May 2010, and had paid by Cr Card. I was to receive a Reebok sunglasses. After 4-5 email reminders over six months, they sent me the sunglasses.

The next problem started when the delivery of the magazine stopped. I had received only 4 issues insted of 7. I have written to them every month (10 remindersby email and 3 by calls to WECARE !! )since June 2010 to cancel my subscription and refund my money, and a Customer Care Rep named Vijay Kumar keeps on assuring me each month that all the missed issues will be delivered within the next 2-3 working days, and that my subscription will be extended by another 6 months!!! Nothing positive is happening, and I am fed up and want my money back. Please help.

Sanjay Mehta

Hi,

I had purchased an online Holiday voucher from Bag It Today worth Rs 7000/- using my credit card.

On receiving the voucher I realized that it was a fraud as the booking conditions were completely different from what was explained to me by the sales person because of which I had bought it. I was also promised a Reebok wrist watch and UCB Hand Bag but none of this was fulfilled by the company.

Hence I returned the holiday voucher (Booking ID:[protected] Order Id :[protected]) to them which is already delivered to them on the 18th May 2011 through firstflight courier consignment no B51796180 which can be tracked on www.firstflight.net on the address which was provided to me by their customer service executive.

Now these people are claiming that they have not received it and are not even responding to my last email for refunding my money when the consignment no from the courier company clearly says that it is delivered to them with the company signature and stamp.

I need my complete amount my refunded hence please help me with the same.

Regards,

Harshang Shah
Booking ID:[protected]
Order Id :[protected]
Tel: [protected]

Hi,

I had purchased an online Holiday voucher from Bag It Today worth Rs 7000/- On receiving the voucher I realized that it was a fraud as the booking conditions were completely different from what was explained to me by the sales person because of which I had bought it. I was also promised a Reebok wrist watch and UCB Hand Bag but none of this was fulfilled by the company.

Hence I returned the holiday voucher (Order Id :[protected]) to them which is already delivered to them on the 18th May 2011 through firstflight courier consignment no B51796180 which can be tracked on www.firstflight.net on the address which was provided to me by their customer service executive.

Now these people are not even responding to my last email for refunding my money. Below is the complete chains of emails which I have sent to Bag It Today.

I am seeing hundred of complains on the internet against Bag It Today and don't understand that despite of which how the company is still allowed to openly cheat people.

I need your help in getting my refund and to ensure that Bag It Today does not cheat people anymore. Please help with the procedure to file an official consumer / criminal court complain also.

Regards,

Harshang Shah
Booking ID:[protected]
Order Id :[protected]
Tel: [protected]

----Original Message-----
From: Harshang Shah [mailto:harshang.[protected]@gmail.com]
Sent: Saturday, May 14, 2011 6:25 PM
To: customercare
Subject: Refund of booking id is:[protected] Order Id Is:-[protected]

Hi,

This is with reference to the holiday voucher which I had purchased on 11th
April 2011 on the basis of the phone call from your sales agent.

My Holiday voucher booking id is:[protected] Order Id Is:-[protected].

I would like to claim refund for the same as the conditions which were
explained to me regarding the holiday booking and gift o[censored]CB Bag & Reebok
watch are completely false as committed by your sales agent against the
applicable conditions after receiving the voucher.

I am returning you the voucher by courier in the same condition as it was
sent to me.

Request you to refund the amount of 7000/- ASAP otherwise I will file a
complaint in the consumer court of a fraud and you will have to bear the
consequences of the same.

Please do the needful and oblige.

Sincerely Yours,

Harshang Shah

[protected]

On May 15, 2011, at 5:40 PM, "Response (BagItToday)"
<[protected]@bagittoday.com> wrote:

Dear Mr. Shah,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that once we shall receive the order return by
you we shall refund soon.

Please feel free for any other assistance.

Assuring you of best possible service always.

Regards,

Swatantra Jha

Executive customer service

Bagittoday

Please quote your Order ID- [protected] for further future correspondance.

Note: In case of any queries not related to the discussion in above e-mail
should kindly be emailed to [protected]@bagittoday.com or call us on 0120-
4112424.

________________________________
From: Harshang.shah [mailto:harshang.[protected]@gmail.com]
Sent: Thursday, May 19, 2011 6:56 PM
To: response (BagItToday)
Subject: Re: order id- [protected]

Mr Swatantra,

My order was delivered to you through first flight courier on the 18th may
2011 at 16:30.
Consignment number: B51796180
Request you to reply by when the refund will be credited.
Otherwise I will have to file a complaint in the consumer court & criminal
court of a fraud and you will have to bear the consequences of the same

Sincerely Yours
Harshang Shah
[protected]

On Sat, May 21, 2011 at 1:35 PM, Response (BagItToday)
<[protected]@bagittoday.com> wrote:

Dear Mr. Shah,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We request you kindly provide us the POD so that it will enable us to do the
needful as we have not received the order returned back to us till now.

On hearing from you we shall be able to do the needful.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Jitendra Sharma

Customer Service Representative

Bagittoday

Please quote your order id- [protected] for further future correspondence.

Note: In case of any queries not related to the discussion in above e-mail
should kindly be emailed to [protected]@bagittoday.com or call us on 0120-
4112424.

From: Harshang Shah <harshang.[protected]@gmail.com>
Date: May 21, 2011 9:25:09 PM GMT+05:30
To: "Response (BagItToday)" <[protected]@bagittoday.com>
Subject: Re: order id- [protected]
Mr Jitendra,

I don't understand what more POD you require I have given you first
flight consignment number details also in my previous mail that I had
sent.

Attaching the proof of the same and if you want then you can check it
yourself on http://www.firstflight.net

I had sent the courier on the below address as given by your customer
service executive.

Mr. Randhir Thakur
Today Retail Network Pvt
B 47 Indira Enclave
Nebsarai New Delhi
110068

If you still cant trace the voucher at your end then I would request
you to cancel the same from your system and refund me the Rs 7000/-

I would like to know by when will the amount be credited back to me
otherwise I will be forced to file consumer and criminal court
complain regarding the same.

Regards,

Harshang Shah

[protected]

I had booked an order for Barbie sunglasses, barbie watch and croc sandals on the 19th of April through order ID [protected] and order no 67237. The order was placed on 19th of April and I received a confirmation with an order number on the 30th April stating that the order would be dispacthed shortly. Its 30th May today and I have still not received my products. I had called the customer care number at[protected] two weeks ago and I was informed the the products were out of stock but will be dispatched without fail in the next 7 to 10 days. When the products did not arrive, I called the customer care again today and I was once again told that the goods were out of stock and will be delivered in 7 to 10 days.

Its note worthy that my credit card was charged on the 19th April and I am yet to receive the products. What I am getting is some lame promises of delivery in 7 to 10 days everytime I call and this is making me feel frustrated. Even the customer care agent was not emphatetic about the situation and kept repeating in a cold tone that the product will be delivered in 7 to 10 days (which I dont believe now either)

When I had placed my order, I was mentioned that this was a special promotion. My question is, if Bag it Today did not have the products to deliver in even 45 days time, why did they even advertise this? I had trusted Bag it Today because of the India Today brand name and I feel let down. I have promised these products to my daughter and a cash refund at this stage does not help me.

I request someone to take this complaint seriously and redeem me out of this frustrating experience with Bag it Today.

Thanks and Regards,

Pradeep Fernandes

dear sir,
i have ordered a book, with free shoes & watch. i dont get any order till now. one month back i got sms to my cell no;[protected] that is '' dear k.saranya your order is under process.your order no is 41834 reference boooking id-sg-865722 with totol order value of Rs 2998 tnc apply''
please send me the order or refund my money.
THANK YOU.


EMAIL; [protected]@yahoo.co.in
cell : [protected]