India Today / BagItToday Complaints & Reviews

To,

The Justice Officer,
Consumer Forum,
Delhi,

Subject :- Regarding the salary is not given at time by the company.

Respected Sir,
I am working with the India Today Group company. I am working in this company from last one year but i never recieved my salary at given time. The salary date is month of nine but it's came too late every time. The month of march is going to be finished but still i not recieved my salary cheque of february month. I am really very upset to this thing.
Kindly take a necessary action against the company. And i want the claim for this inconvenience.

Thanks & Regards,
Sumit kumar,
Mob.No:- [protected],
[protected]
Add:- E-236/4,
Railway Quarter,
Shakur Basti,
Delhi - 110034

Dear Sir/Madam,
I was booked Reebok lite sprot shoes and free gift Reebok watch from Bag ItToday ( The India Today Group) through net banking on 04/02/2010.My order was cancelled without my conserned and confirmation.After that I was called so many time regarding refund my amount but every time cutomer support give complaint number against my call. I am following continousely but nobody from there end to resolve the problem.

The details given below:-
Product Billing Id:- [protected]
Dated: 04/02/2010

Refund reference number : Re10000566 dated: 12/02/2010
Complaint No. 390490 on 03/03/2010 ( Refund recieved within 20 to 28 days)Confirmed by Mr. Dheeraj
Complaint No. 399491 on 8/03/2010 ( Refund recieved within 7 days) Confirmed by Mr. Praveen
Complaint No. 407343 on 15/03/2010 ( Refund recieved within 7 days) Confirmed by Mr. Kapil
Complaint No. 420587 on 22/03/2010 ( Refund recied within 10 days) Confirmed by Mr. Kuldeep

As per polocy within 20 to 28 days required for refund if refund reference no generated.Already 38 days past.
Amount not an issue, issue is that missguiding, fak commitment as well as mentaly harashment by Bag It Today.

Bag It Today web site: www.bagittoday.com
Bag It Today Cutomer care no:[protected]


Please help me.

Thanks,

Krishan Chand Tyagi

This complaint is regarding a serious fraud that sales agent of India today are doing these days.One guy called me and told me that I have done shopping before also from their company so I am eligible for a draw in which If I buy a product I will get a miniumum guaranted prize of RS5000 and max of Rs one lac.So I bought a swatch watch .After few days a guy named Abhijeet called me again and told that I have won RS60000 which will be transfered to my account in few days or I can get a draft but if I continue to play this game and buy one more product of min rs 15000 I will be elligible for next round where only few persons has gone and it has a guaranted prize of Rs 100000 so I bought a HTC phone and he gave me a claiming ID to claim the prize.But now when I had called there customer care they told that it is not true.These guys have cheated me and maybe many other people aswell.I also want to cancel both the products and my money to be refunded.
My membership ID is ITBC10318612.I only bought these products because they were provided by a reputed group of Times of India.

hi,

I have booked on rebok kit from india today book club or bagittoday on 6th March 2010 and below mentioned is details is the confirmation recieved.
Dear SIVAREDDY

Thank you for your order. We wish to inform you that your order has been put under
process with order no BAGITTODAY/0GA[protected]. The order value is Rs. 3298 and Order Date is 10-MAR-10.
Since last week i have been continously calling the toll free number and sendingmails to but till date i have not recieved the Ket infact i have ask to reverse amount but till date no answer from bagittoday.

Kindly request you to look into this and help me to get my money back.

The company has come up as biggest fraud company in India.
I had ordered 1 Sunglasses from them in oct-2009 but they have not delivered it.
Now they say..."DO whatever you want to do"

I request all of you to not to purchase from such fraud sites.

I did not receive the order even payment of the full amount for swatch watch,
I get excuses like
- address wrong
- we've dispatch, pl wait for some time etc
its been atleast 4 months.

PLEASE REFUND MY MONEY.
pl find below the email for address confirmation which was sent on 21 Jan 2010, we are sitting on 18th march 2010 - how much time does it take to courier the order????

Kavita



From: Kavita Sharma [mailto:[protected]@TechMahindra.com]
Sent:[protected]:36
To: response (ITBC)
Subject: RE: Returned undelivered information from India Today Book Club

Please sent it at:
B- 24; sector 49 , Noida - 201301.
Thanks.

Kavita Sharma
+91 [protected]

--- original message ---
From: "[protected]@indiatodaybookclub.com" <[protected]@indiatodaybookclub.com>
Subject: Returned undelivered information from India Today Book Club
Date: 21st January 2010
Time: 11:05:19 am

Dear KAVITA SHARMA

You seem to have missed the delivery of your order pack. The details of the order pack are as under :
S2522 SWATCH WATCH - MODEL - YCS - 4018
R0815 RBK WATCH WHITE DIAL BLACK STRAP(I16631)-ROUND DIAL Order No:
0GA[protected] Order Value: 2298 Invoice No: ORA[protected] RTO consignment No:
BGP-430 Transporter Id: BGP


I am sure you would like to add these bestsellers to your collection.
We will attempt to deliver it once again.
We request you to please contact us immediately to verify your address details.
You may please reply to this email or call us at[protected] a.m. to 6
p.m.) or SMS ITBC to 52424.


Thank you once again for ordering with India Today Book Club.


Yours Sincerely

India Today Book Club.

I have already given 1 complain about India today on 6th Of March'10,that I have not received my tour package which I booked on 17th Of Jan'10. They sent 1 mail on 7thof March & ask for my credit card statement scan copy which I sent on 8thMarch'10, after that I still didn't get any response from them , how can they do like this with any customer? they don't have any responsibility.

Hi all,

This was an Email sent by me to their Customer Service Department and they have never responded to this. Please read through and don't trust their Telecallers. I am still awaiting my Order ID[protected]Philips Home Theatre).

Regards,
Prakash

I receieved a call from one of your Telesales Executive Mr. Alok on February 12, 2010 on my Mobile No. [protected] and he offered me a Philips 26" LCD TV for Rs.7498/- (inclusive of Taxes and Delivery charges). Initially i was reluctant to purchase as i refused to believe the Offer, however when i was enquiring details about the LCD TV and the Offer he transferred my Call to the Floor Supervisor Ms. Preeti who repeatedly assured me that India Today Book Club is offering this 26" LCD TV exclusively for esteemed members.The Call was transferred back to Mr. Alok, when i believed and agreed to purchase the LCD TV. Since i was enquiring about the specifications, my call was transferred to the Technical Department and the Call was taken by Mr. Sameer and he assured me again that it is a 26" LCD TV.

Mr. Sameer and Ms. Preeti had mentioned the Model No. PET 717. However, when i checked the Models online, i could only see a Philips Portable DVD Player and when i mentioned this to Mr. Sameer in his followup call, he mentioned confidently that this Model has been modified and we would be able to see this Model PET 717 with 26" LCD Specifications online from February 18, 2010 and as a promotional offer for members India Today Book Club is offering it at Rs.7498/-. I believed this and also purchased a Philips Home Theatre along with 26" LCD TV.

I made Credit Card Payments for Rs.7498/- for Order ID[protected] and Rs.7598/- for Order ID[protected]. Please note that they also refused to give me the Order ID after the Payment was through and they mentioned that my Order ID and the Product specifications for Philips 26 Inches LCD TV and the Philips Home Theatre System would be sent by an Auto generated Email within 5 Minutes after i booked the Order. Initially, Mr. Alok & Mr. Sameer had promised me that the Order ID would be given to me once i finish the Credit Card Transaction and after the Transaction, they said that i would receive it in an Email. I could get my Order IDs only after calling up your Helpline No.

I received a Philips Portable DVD Player along with a Free Reebok Watch instead of Philips 26" LCD TV through Courier and would like to return the Consignment. Please note that i have not received the Philips Home Theatre till date. I would also like to return the Home Theatre (If i receive a Home Theatre) even though it was promised to me because of the "Unethical Sales Practice". I would like to inform you, that i am from International Service Industry and i have been Involved in Sales and Service for the past 10.5 Years. I have always taken strict action on my Employees when i encounter such Unethical Practices.

I called your Helpline No. today and one Mr. Neeraj Kashyap had suggested me to return the Products and send an Email to this Group address for prompt action. Please note that i would be sending these to your Address mentioned below as suggested by Mr. Neeraj Kashyap.

I would like to request you to kindly revert the Money paid by me to the Credit Card Account at the earliest along with the Courier Charges borne by me to return this Philips Portable DVD Player and the Philips Home Theatre (If i receive it).

I have got high regards for your group and appreciate your efforts and would expect your goodself to kindly look into this "Greviance" and take appropriate measures to avoid such cases in future.

Respected sir,
I am Ajit Thanekar from Kolhapur city of Maharashtra.In the month of October I got a phone call from aTele calling service regarding Holiday Package from Living Media India Limited.The person calling kept my follow up for at least a week as I didn't have a Credit Card.Lastly he gave me an option of paying by cheque and gave me an account number.So I deposited an account payee cheque of JANATA SAHAKARI BANK LTD. PUNE, branch Kolhapur(Ch.No.307107) amounting Rs.3198/- in the local branch of Axis Bank on the account no.[protected] and bearing the name of LIVING MEDIA (I) LTD. on 24/10/2009.The same has been cleared from my account on27/10/09.When I deposited the cheque in the bank the person who was taking my follow up(as he was calling 2 to 4 times a day) gave me booking ID as[protected]. I repeatedly asked him about where to contact in case of any difficulty but he didn't tell anything in that regard, neither a phone number nor an E-mail ID & kept on telling that I'll receive communication from the company.

For last 6 months I had not received any kind of communication from your group. Instead I got another call for a package of 5000 odd rupees. When I received that call I asked the person about this case but he can't give me satisfactory answer. Now I am doubtful that all the calling, follow up and booking ID was a fake setup on your name and I am taking legal opinion about launching a complaint of fraud in local Police Station. But before that I thought to contact any responsible person from the company and I sent mails to all those email ids in `Contact Us' list of the official website of the group.But still there is no communication from the company.

Yours faithfully,
Ajit Dattatray Thanekar,
3002, A ward, Thanekar wada,
Kapilteerth, Kolhapur (Maharashtra)
Pin: 416012
Mobile no.:[protected] Land Line:[protected]
[protected]@rediifmail.com

Holiday Voucher No.ITBC 9446 - Memberhip No. ITBC[protected] I had to contact bigcity promotions for getting the holiday against the said holiday voucher. After bigcity confirm it, I have to send a draft for Rs.800/- for getting the holiday. However, there has been no confirmation from bigcity inspite of me sending them the prescribed for with all the details. I have been complaining since October 2009 but to no avail. I had spoken to Kunal Shah of Indiatoday and also sent the mail to him but to no avail.

IN RESPECT OF INDIA TODAY BOOK CLUB MEMBERSHIP NO.ITBC09154084.I SENT BOOKING REQUEST FORMS FOR FREE ROUND TRIP AIR TICKETS AND HOLIDAY PACKAGE TO PREMIER SALES PROMOTIONS PVT LTD. P.O.BOX 5042 BANGALORE 560001 BY POST ON ABOUT 24TH DEC.2009 BUT DID NOT RECEIVE ANY VOUCHURES/FORMS OR RESPONSE SO FAR DESPITE REPEATED CALLS AT THEIR NO.[protected] AND[protected] WHICH TELLS TO HOLD ON INDEFINITLY THOUGH A COMPUTERISED RESPONSE AND AFTER SENDING EMAILS TO [protected]@BIGCITY.IN AND [protected]@BIGCITY.IN .IT IS OUTRIGHT CHEATING AND FRUAD.PL HELP IN THE MATTER THOUGH YOUR FORUM.
MRS.NIRMAL GARG
1740 SECTOR 60. NEAR ROSE GARDEN . MOHALI 160059 MOB.[protected]

I got an offer from india today book club with free air ticker and 2nights-3days stay, last year. as per the instuctions i filled the form and posted to their agency in bangalore(premier promotions). after that no reply from anybody. up to that i used to receive emails regarding shopping from india today, but after this there is no emails. and when ever i tried to mail them, it says unknown user. I think with the brand name "India Today" these people are really cheating.

EVERYBODY PLS DON'T REGISTER TO THIS AND ORDER ITEMS. This is a request from me.

CHEATING, CHEATING, CHEATING...

Respected Sir,
I subscribed for India Today Sub No:ITE49833. I recieved the parcel on 25.02.2010. The parcel (No:1/120493) found in good state of condition when I opened the parcel the free asured gift Bennetton wrist watch was not found inside the conatiner.If the parcel was in tampered or mutialated condition I might have not been recieved the parcel.I was shocked and surprised. I lodged a compliant through e.mail and wrote a letter to the India Today explaining the problem but I didnot recieved any answer from the India Today.I sincerely request you to kindly sort out the anomoly. Where I can be greatful to you.
Thanking You Sir
yours faithfully,
V.THIRUMAL RAO
H.No:42-271/3
Po.WANAPARTHY
PIN- 509 103
ANDHRA PRADESH

Following are the mails I sent to ITBC and they are not at all replying back to me. DO not believe in ITBC telesales guys and that to be if you are getting calls from[protected] because the guys who calls from this number of ITBC always tell lies and cheat.



This is ridiculous and pathetic customer service by ITBC. Its been 7 days i have sent mail and i have not got a single reply from any of the IDs. Is this the way you treat your consumer then why are you showing that you guys are best in consumer satisfaction. I had a very good image about ITBC which I lost now. Even though your telesales guy cheated me I thought it's not the fault of ITBC but its the fault of only sales guy now I understand that whole team of ITBC are involved in cheating the customer. I am going to post this in all the internet sites, because i need solution for this or at least a sorry from that telesales guy and now also from ITBC. I have lost hope on you guys and I think its better to knock consumer complaint cell or court for this.
- Hide quoted text -

On Mon, Feb 22, 2010 at 4:58 PM, Vinayak Das <das.[protected]@gmail.com> wrote:

Dear All,

It's been 3 days that I have sent the below mail and no reply from your side. This is really very shocking from a company like India Today. I had a very good image on India Today but you are really spoiling it by your customer support way. The most surprising thing is that even after marking a copy to the CEO nothing is happening.

Hope to see your reply soon.

Regards,


On Sat, Feb 20, 2010 at 1:47 PM, Vinayak Das <das.[protected]@gmail.com> wrote:

Dear All,

1) In the month of Jun 2009 I got a call from your telesales team for an holiday offer for 7 nights/8 days package anywhere in world. During the sales i was told that the hotels will be of 4-5 stars and booking will be very simple. So i paid Rs. 5943 for the package and after few days i got the invoice cum delivery note along with a booklet from ITBC ( Invoice No. ORA[protected], Order No. OGA[protected], Membership No. ITBC0956613) and as per the instructions given in the bookelt I sent all the details duly filled to Big Promotions, Bangalore. They sent me the voucher after 1.5 months and from then I am trying to book the package but all in vain, as the destination I select will show as full and it also showing me that my last date for the booking is on March 12th which was surprise for me as i had received the voucher only in the month of September'09.

When I had got call from ITBC they had told me that package will be valid for 9 months and now it's ending within 7 months as I had got voucher only in sept'09. Also the number on the website is o[censored]K and I was not been informed earlier and also hotels are actually only studio apartments which was also not informed earlier. The website of resort-store was given to book the package is pathetic as it always shows all the destination as full even if I tried to book 1 month before.

2) So after frustration I left this package holiday and stopped trying to book and thought I lost Rs. 5943 by trusting ITBC

3) But on 12th Feb 2010 @ 1 p.m. I got a call from +[protected] from one of your executive or telesales guy stating that as I had not booked the package he will help me out in booking the package and infact he told all my details correctly. Then i told him to book @ Kodaikanal for 3 nights from 11th March 2010 to 13th March 2010 and he even confirmed me that it has been booked and I will get booked voucher in my mail ID and also within 5 days courier will reach me.

Then he told me that as I am already a member there is one exciting offer for me as ITBC is celebrating its 25th anniversery on that date and he gave me offer of 1) Philips 7" Portable DVD player & screen for Rs. 7498 2) Philips Home Theatre System with DVD player and watch and holiday package for Rs. 7598 3) Samsung phone for Rs. 12,000 4) Kodak Camera set for Rs. 9498. He told me that if I buy any one of these then I will get Rs. 50,000 worth jewelery voucher free and I confirmed with for more than 5 times about this and he stick to it that it is for Rs. 50,000

Hence I booked 1) Philips Home Theatre system set & 2) Kodak Camera and both out together i invested Rs. 17,000 from my pocket because I was told that I will getting Rs. 1,00,000 Jewelery gift voucher and I can shop it in any leading Jewelery shop. Also he gave me 4 voucher number each worth Rs. 25,000 by using which I can shop from www.bookclub.suratdiamond.com. Also he told me that as I had taken to packages i am entitled for a lucky draw in which there is assured gift of Apple Laptop/Mont Blanc pen set/Longines watch and that is when i took Kodak camera set.

The Jewelery Voucher numbers are
1) IB[protected] Rs. 25,000 - Fake number
2) IB[protected] Rs. 25,000- Fake number
3) IB[protected] Rs. 25,000
4) IB[protected] Rs. 25,000

But after booking when i checked the first two number are invalid and last two numbers are for Rs. 5000 only and not for Rs. 25,000 that means your executive has cheated me by giving those false codes and also by saying that I will be getting Rs. 1,00,000 Jewelery voucher wherein now I am entitled for only Rs. 10,000. Also after placing the order he didn't gave me the booking no or order no and told me that I will get the SMS which I never got.

Yesterday I got Kodak camera set but with different membership no ( ITBC[protected] and still i haven't got home theatre set and for which when i called today to your customer care center No. +[protected] he told me that Home theatre will reach in 7 to 10 days with only Rs. 5000 Jewelery gift voucher and he gave me order no as 44002313 and for this order my mebership no is same as my earlier holiday package number.
Also i came to know that my earlier holiday package of 7 nights/8 days for which your executive had booked me in Kodaikanal has not happened and instead he gave me Bangalore's number for the booking purpose.

Now kindly let me know what I have to do because

1) You guys didn't gave me proper details on the holiday package like how to book and all
2) When i had left the hope your executive cheated me by giving me false information like he had booked my holiday pacakge, that I will get Jewelery voucher worth Rs. 1,00,000, he gave me false codes, also gave false information on lucky draw of laptop.

I am a poor guy and my daily life depends on y small savings. I booked your package because I thought it's a good deal and now then when I had lost hope on it and thought that i lost my money again your executive called me and cheated me of my Rs. 17,000 which i took because of Rs. 1,00,000 jewelery voucher.

So as you can see list of your false promises, cheating and fraud cases now please kindly do me a favour. I don't want your holiday package...i dont want to book it. And I will send the Kodak Camers set back to you and also cancel my Philips Home Theater system set.

Out of this please PAY BACK MY MONEY for kodak camera and Philips home theater system which will come to Rs. 17,000 both put together.

And for sure cancel all my membership as i dont think it is worth to be a member of such a company where your executives cheat the customer.

Hope to receive your reply back very soon.

Dear Sir
I am from Tamilnadu and I have ordered a camera through India today book club for Rs 5298/- on 17 nov 2009 wide order booking ID[protected] but so far i did not receive the same. I have send almost 60 mails to them and made around 25 std calls but no one from ITBC is responding properly. I have requested them to cancel my order ,but they say the order has been fully processed from their end andcamera has been dispatched through dart mail on 20 nov 09 but so far i did not receive the same. When ever i inquire through phone they say "wait for some time and we have forwarded this complaint to concerned department" and almost 90 days passed still they could not solve the problem. This company is really cheating the public, so awareness to be created in the internet and media. The response by the employees also poor. Please help/guide me to get the camera or money which i have paid to them. Approximately i have spend 2000/- rupees for STD calls.

Name: Muruganantham Veerasamy
Phone: [protected]
Member ID:ITBC09155690
Order booking ID:[protected]
My mail id: [protected]@sify.com

For any further details please contact me in above mail id. Waiting for your favorable reply

With Best Regards
Muruganantham V

I have made an online purchase on 1st Sep, 2009 for an amount Rs.574/-. After repeatedly followups with the Indiatoday cusotmer care they have sent me mail stating that the delivery will be done with in a short time. Now it is 21st Feb, 2010 and when i called the people on[protected] and checked about the satus they have no answer to my question and says "We have forwarded your request to concern department and they will get back to you" .

When I told them that i will get this Issue printed in News paper then, the executive says "OKAY". What does this mean. We understand that these sites are not trust worthy but, some times we feel getting an offers with great discount will definetly make sense for saving money. We reqeust that any of the concern depart should take initiave and do the necessary action with immediate effect and get back our money back.

For your reference here i give my Booking details, and their mails where i had a transaction with them.


1) [protected]@offers.indiatodaybookclub.com
[protected]@gmail.com

dateTue, Sep 1, 2009 at 10:49
subjectOrder Information India Today Book Club
mailed-byoffers.indiatodaybookclub.com
signed-byoffers.indiatodaybookclub.com

hide details 9/1/09



Thank you for entering our Rs 60,00,000.00 Sweepstakes.
We will inform you if you win any of the sweepstakes prizes.
Your Order ID is:[protected]. (Please note the order id. no. for future reference.)
You have made a credit card payment for an amount of Rs 574.0
Your diamond jewellery voucher number is : IB[protected]
Kindly give us 3-4 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
For any further assistance call us at[protected] or email us at [protected]@indiatodaybookclub.com quoting the above mentioned order id


2) fromb jagadish <[protected]@gmail.com>
[protected]@indiatodaybookclub.com

dateTue, Sep 8, 2009 at 11:09
subjectRe: Order Information India Today Book Club
mailed-bygmail.com

hide details 9/8/09


Dear Sir / Madam.

Please find the details given below for the purchase I have made for the product.

Request you to please update me regarding this As soon as possible.

Regards,
Jagadish

3)fromb jagadish <[protected]@gmail.com>
[protected]@offers.indiatodaybookclub.com

dateTue, Sep 29, 2009 at 16:12
subjectRe: Order Information India Today Book Club
mailed-bygmail.com

hide details 9/29/09


Dear Sir / Madam.


Today I have received an sms saying that "CDROM Jumbo Pack (MRP Rs. 1293) and Free 3D/2N Holiday + Free Adidas bag (worth Rs 5499) failed on credit card. Now you have the option to pay by Cash on Delivery. To Order SMS TENC to 567678. TnC apply" Sender : TM-India Tdy". It is really scarring me to see such messages of loosing my money from my account. Rs.574 has been already deducted from my ICICI Bank account now the message says to pay cash on Delivery.

Do you want to prove that you are cheating the customers? As per the discussions I had with your people on telephone they said the gift will be delivered in 3 to 4 weaks of time. But still I have not received my gift pack and now i receive these messages.

for your reference here i am giving you the details of the transactions happend in my ICICI Bank account:



Sr No. Value
DateTransaction
DateDescriptionCheque No.WithdrawalsDepositAvailable Balance
101/09/200901/09/2009 NFS/CASH WDL/01-09-09/09:11:48/0 6,000.00 6,413.00
201/09/200901/09/2009 BIL/[protected]/The India Today Grou/INDIATODAY_M 574.00 5,839.00
301/09/200901/09/2009 BIL/[protected]/Chinna/[protected] 4,000.00 1,839.00
401/09/200901/09/2009 VAT/CASH WDL/02-09-09/07:58:23/0 500.00 1,339.00
502/09/200901/09/2009 NFS/CASH WDL/02-09-09/00:03:22/0 500.00 839.00
602/09/200902/09/2009 NEFT Transaction Chgs_010909 5.52 833.48
702/09/200902/09/2009 BIL/[protected]/Chinna/NSP 300.00 533.48
804/09/200904/09/2009 NFS/CASH WDL/04-09-09/20:38:27/0 500.00 33.48
905/09/200905/09/2009 BIL/[protected]/jagadish amt lend/NSP 1,000.00 1,033.48
1006/09/200907/09/2009 NFS/CASH WDL/06-09-09/10:44:34/0 1,000.00 33.48






* In order to view payment IDs of your past transactions, please go to "Show Payments Made" in the Bill Pay section.

Note:
1. Transaction date: The date when the transaction in the account is entered.
2. Value date: The date when the transaction takes effect for the purpose of calculation of interest.
3. Legends Used in Account Statement
· VAT / MAT / NFS – Cash withdrawal at other bank ATM
· INF – Internet fund transfer in linked accounts
· EBA – Transaction on ICICI Direct
· BIL – Internet Bill payment or funds transfer to Third party
· VPS / IPS – Debit card transaction
· TOP – Mobile recharge
· BCTT – Banking Cash Transaction Tax
· UCCBRN CMS -Upcountry cheque collection
· LCCBRN CMS - Local cheque collection


Now I need exclanation for this and if i am not receiving my gift or refund then I will make sure that the Issue will be taken to the concerned Government departments and would ensure that you have to pay for it.

Thanks,

Jagadish
[protected]