India Today / BagItToday Complaints & Reviews

I had got an offer from this company and they were offering a original rebook watch for Rs. 299. After getting the watch it is clear that it is an imitation of reebok and the not the original,moreover the dial glass of watch popped off when within one day. this company is fooling people by advertising that they are offering branded products at heavy discounts ,however in reality the delivered product is an imitation.

I was promised for 3nights/4days holiday package with return Air Tickets, while the gift mentions 2 nights holiday.

Secondly, during the call, there was no information provided about the payment of Rs. 800/- (The demand draft).

Also I want a confirmation of child age. The document provides info that child upto five yrs old. is allowed without any additional charges. In my case the child is above 5Yrs. Upon confirmation from the caller, I was told that it could be adjusted & that no charges would be required to be payed.

Kindly send me info on Air Tickets, if required, for child.

I have already claimed gift online. However I have not received any documents/forms regarding this.

If you are not able to view this email properly, please view it online by clicking here.
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Happy Shopping

Nitin Sawhney
Business Head
*Conditions apply. *Rs 199 to apply as order handling & delivery charges over & above the offer price. *Actual product may differ from images shown. *Offer valid till stocks last.





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1. I had booked a Kodak Camera ( along with free holiday package and to and fro air ticket) against order no.[protected] and paid Rs.5298.00 thru my credit card over the phone on 31.10.09. Though I have received my camera after a lot of followup, I am not able to claim my free gift. Though I am able to login to the gift claim site all the voucher number that they have given there are fraudlent. Even after several emails and telephonic calls nothing has happened. Every time I am asked to try after two days. Till date that is 4.1.2010 their two days have not come. Please some one help me.
2. I have booked Philips home theater along with three other free gift against order No.[protected] dated 28,11.09 and made the payment of Rs.15196.00 thru my credit card on the phone which I did not receive so far even after a lot of followup. On 22.12.09 I had sent a mail to them to cancel the order and refund the amount which was replied by them on the same day. But so far I have not received my refund.

I strongly believe that India Today is operating a big scam in the guise of their name. I request you to guide be on the mater and help me recover my money.

Respected sir , i have bought a movie voucher scheme from indiatoday club but now whenever i book a ticket by calling on respective number they have provided to book a ticket they dont book my ticket and give some silly excuses . they tell me that they will going to send confirmation on my mobile but i never receive the confirmation so kindly please help.

sir i have mailed to them , they don't entertain my queries.

i have bought this movie voucher scheme from indiatoday

i cant just waste my money on calling the no. thay have provided and increasing my phone bill,
as they have charged me Rs 588 for this scheme either u solve my problem
or repay my money back plus the money i have wasted on my phone bill
thanks

i have ordered a rebook travel bag through INDIA TODAY BOOK CLUB. paid the full amount but product noot received till date. I tried coustmur care number so many times in last six month but every time they reply it will reach within 15 days but till date I havn't received the product. I complaint through mail also everytime they reply "With reference to your mail, we would like to inform you that your complaint has already been forwarded to our concerned department for same inform kindly provide us some time.". please help to shourtout my problems

RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054Tuesday, 29 December, 2009 1:51 PM
From: "Vijender Ruhela" <[protected]@yahoo.com>Add sender to ContactsTo: "Order" <[protected]@indiatodaybookclub.com>Cc: [protected]@indiatodaybookclub.comBcc: "Jeet" <[protected]@gmail.com>Dear Mr. Susheel Kumar,

Thank you in millions to sent me a nonsence reply as usual from the very begining that we might have received the product but not updated in our system / data base please provide us some more working days to do the needful.

My dear I do not have any intention to pressurize you to think a lot in this regard but failed to understand that a very reputize company like indiatodaybook club is just like bagging only for a very penny amount and have a very bogus system and despite providing all proofs failed to deliver the product / cash back that's why I have decided to donate this amount to Indiatodaybookclub sothat in the new year indiatodaybookclub do not feel any kind of burden from my side.

Thank you very much for your kind cooperation and a sweet experiance with indiatodaybookclub.

With Warm Regards

Vijender Ruhela
Executive Secretary
+ 91 [protected]

Learn To Think Beyond....



--- On Tue, 29/12/09, Order <[protected]@indiatodaybookclub.com> wrote:


From: Order <[protected]@indiatodaybookclub.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054
To: "'Vijender Ruhela'" <[protected]@yahoo.com>
Date: Tuesday, 29 December, 2009, 12:12 PM


Dear member,





We apologize for the inconvenience caused to you in this regard.





With reference to your mail we would like to inform you that we might have received the parcel back. But it is not uploaded in our database.





So we request you kindly provide us some more working days to upload and do the needful. However if you provide us POD so we can forward to concern department for uploading the same on urgent basis.



For further queries, please feel free to call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days)





Thanks & Regards

Susheel kumar

India Today Book Club






[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 29, 2009 10:33 AM
To: [protected]@indiatodaybookclub.com; response (ITBC)
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054

Dear Mr. Susheel Kumar,



Awaiting for the refunds / product.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 24/12/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054
To: "Order" <[protected]@indiatodaybookclub.com>
Date: Thursday, 24 December, 2009, 4:39 PM Dear Mr. Susheel Kumar,



You people again and again are commiting that please provide us some more working days. How much disgusting department you people have. In the period of 55 days you could not solve a query / peoblem. I think the worst condition you have even a govt department do better things in compare of you.



What can anybody aspect from you. You people are advertising on internet a lot but if someone is intercting with you there is very poor experience we found.



I am very frustrated with you people. Please tell me at once that how many working days you want to either refund or send the product. I shall be tooooooooooo much grateful for you.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 24/12/09, Order <[protected]@indiatodaybookclub.com> wrote:


From: Order <[protected]@indiatodaybookclub.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054
To: "'Vijender Ruhela'" <[protected]@yahoo.com>
Date: Thursday, 24 December, 2009, 4:11 PM

Dear member,





We apologize for the inconvenience caused to you in this regard.





With reference to your mail we would like to inform you that we might have received the parcel back. But it is not uploaded in our database.





So we request you kindly provide us some more working days to upload and do the needful.







For further queries, please feel free to call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days)





Thanks & Regards

Susheel kumar

India Today Book Club








[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Thursday, December 24, 2009 3:17 PM
To: [protected]@indiatodaybookclub.com
Cc: response (ITBC)
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054

Dear Sir,



This has reference to the telephonic discussion undersinged had with Mr. Ketan - customer care executive today afternoon on the above subject.



As confirmed by him, I am awaiting for the refund. Kindly expidite the same.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Wed, 16/12/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Complaint No. 259054
To: "Order" <[protected]@indiatodaybookclub.com>
Cc: [protected]@indiatodaybookclub.com
Date: Wednesday, 16 December, 2009, 5:03 PM Dear Sir,



I am awiting for your favaouable responce in this regard.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Mon, 14/12/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Confirmation from India Today Book Club
To: "Order" <[protected]@indiatodaybookclub.com>
Cc: [protected]@indiatodaybookclub.com
Date: Monday, 14 December, 2009, 9:54 AM Dear Mr. Dominic Savio,



Thank you very much for your mail. I am surprise to see your reply that you did not get the update of the product till date despite I have provided you the delivery report of the product for which you people have given me the consignment number.



I am again very surprise to know that despite given on internet at the time of booking of order and address confirmation over telephone 2-3 times you did not have sufficient address:



Kindly update the address as follows:



Vijender Ruhela

Malsi Estates Limited

First Floor, Max House,

1 Dr. Jha Marg,

Okhla

New Delhi - 110020

Ph : [protected], [protected]

Mail : [protected]@yahoo.com



Although the notice period given by me to Indiatodaybookclub has been expried today but keeping in view the matter as it is not a very big issue but totally harrassment and i do not want to take long this matter, again waiting till 31st of December 2009 for refund the amount



I have talked to customer care today and Mr. Sarvjeet provide me the complaint no. 259054 for refund.



You are once again requested to kindly redund my money before 31st Dec 2009.



Kindly treat this mail as last notice for the same.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Sun, 13/12/09, Order <[protected]@indiatodaybookclub.com> wrote:


From: Order <[protected]@indiatodaybookclub.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Confirmation from India Today Book Club
To: "'Vijender Ruhela'" <[protected]@yahoo.com>
Date: Sunday, 13 December, 2009, 5:15 PM

Dear Member,



We apologize for the inconvenience caused to you in this regard.



With reference to your mail, we would like to inform you that as soon as it gets updated in our data base we will arrange to re-dispatch the same before that we would like to re-confirm your address so that it reaches you this time.



1 Dr. Jha Marg

New Delhi

[protected]@yahoo.com

[protected],

DELHI 110020

Delhi



Assure you of our best possible services always.



We shall be happy to render any further assistance or clarification that you may require.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days) or write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Dominic Savio,

India Today Book Club


[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Thursday, December 03, 2009 3:33 PM
To: [protected]@indiatodaybookclub.com; response (ITBC)
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Confirmation from India Today Book Club

Dear Mr. Susheel Kumar,



Thank you very much for your prompt reply.



As informed in my earlier mail of today, you have time till 14th December 2009 after that I have no other option....



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 3/12/09, Order <[protected]@indiatodaybookclub.com> wrote:


From: Order <[protected]@indiatodaybookclub.com>
Subject: RE: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Confirmation from India Today Book Club
To: "'Vijender Ruhela'" <[protected]@yahoo.com>
Date: Thursday, 3 December, 2009, 3:28 PM

Dear Member,



We thank you for your mail to us.



With reference to your mail we would like to inform you that we might have received your parcel but not yet updated in our database so we request kindly provide us some more working days for the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Susheel Kumar

Executive-Customer Relations

India Today Book Club


[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Thursday, December 03, 2009 12:35 PM
To: [protected]@indiatodaybookclub.com; response (ITBC)
Subject: Order M-COMMERCE/0GA[protected] dated 30.10.2009 Confirmation from India Today Book Club

Dear Sir,



This has reference to the discussions undersinged had with customer care today afternoon on the above subject.



As desired, i am forwarding this mail to [protected]@indiatodaybookclub.com



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 3/12/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "response (ITBC)" <[protected]@indiatodaybookclub.com>
Date: Thursday, 3 December, 2009, 12:17 PM




























TrackDart ™ - Tracking Details

Dear Sir / Madam,



As you are saying that you people did not received it back but blue dart consignment number is showing that it has already been delivered to you on 11.11.2009.



Please see the status below:









Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. To forward the details enter your Email ID, the recipient's Email ID and Send.



Waybill No : [protected] Reference No : ORA[protected]MC

Pickup Date

03 November 2009

From

New Delhi

To

New Delhi

Status

Returned To Origin



Contact Customer Service

New Waybill No

[protected]



Waybill No : [protected]

Pickup Date

11 November 2009

From

New Delhi

To

New Delhi

Status

SHIPMENT DELIVERED

Date of Delivery

12 November 2009

Time of Delivery

12:30

Recipient

Stamp










Submitted for your info and quick action please.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 3/12/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "response (ITBC)" <[protected]@indiatodaybookclub.com>
Date: Thursday, 3 December, 2009, 9:35 AM Dear Sir / Madam,



This has reference to my several requesting mails and your response agaisnt them on the above subject.



I am requesting you people to refund my amount as despite your commitment you failed to deliver me the product on time.



Your this type of attitude is forcing me to think about you seriously. I once again requsting you to kindly refund me my amount within 10 days i.e. on or before 14th December 2009, else I have no other option to go consumer forum for justice.



This With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Sat, 28/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "response (ITBC)" <[protected]@indiatodaybookclub.com>
Date: Saturday, 28 November, 2009, 4:43 PM Dear Sir / Madam,



This matter is pending long back. kindly arrange to refund at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Wed, 25/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "response (ITBC)" <[protected]@indiatodaybookclub.com>
Date: Wednesday, 25 November, 2009, 2:08 PM Dear Sir,



I am awaiting for my refund. Kindly arrange at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Mon, 23/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "response (ITBC)" <[protected]@indiatodaybookclub.com>
Date: Monday, 23 November, 2009, 10:31 AM Dear Sir,



This to inform you that I keep on getting benefits of your services from time to time. Previously I have purchased your offer as a Rebok watch also which is a good one.



But this time I order this product and request at customer care over telephone and on email also. You people get me assure on both ways on email and over telephone also that this product shall be reached / deliver me on or before 13.11.2009 but did not reach.



This order has to be used for an gift. I tell you people very clearly that after 13th Nov I do not have any use of this product.



That's why arrange to refund me the order value which has paid by me through credit card of Rs. 499 with the penalty decided by you.



Awaiting for your favaourable action at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]




--- On Sat, 21/11/09, response (ITBC) <[protected]@indiatodaybookclub.com> wrote:


From: response (ITBC) <[protected]@indiatodaybookclub.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "Vijender Ruhela" <[protected]@yahoo.com>
Date: Saturday, 21 November, 2009, 4:49 PM

Dear Member,



We thank you for your mail to us.



With reference to your mail we would like to inform you that your order was dispatched from our end with the consignment details given below neither it came back to us and neither reached to you so we request you to kindly provide us some time to look into the matter and do the needful



We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Warm Regards,

CHETAN ARYA

Executive Relations

India Today Book Club








[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Wednesday, November 18, 2009 9:20 AM
To: response (ITBC)
Subject: RE: Order Confirmation from India Today Book Club

Dear Sir,



Its very surprising that I am not able to here you any thing from your side.



Kindly arrange to refund Rs. 499 at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Tue, 17/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Date: Tuesday, 17 November, 2009, 9:36 AM Dear Sir,



Kindly arrange the refund of Rs. 499 at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Mon, 16/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Cc: "Sandeep Mapp" <sandeep.[protected]@gmail.com>
Date: Monday, 16 November, 2009, 4:58 PM Dear Sir,





Kindly arrange to refund at the earliest.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Sat, 14/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Cc: "Sandeep Mapp" <sandeep.[protected]@gmail.com>
Date: Saturday, 14 November, 2009, 11:07 AM Dear Sir / Madam,



Kindly refer my many requested trailing mails in which I have requested you to please arrange to deliver me my product on or before 13th November 2009. I have received your confirmation also with the AWB No of blue dart for the same.



But I am sorry to say that this product did not deliver me till now.



Hence the purpose to purchase of this product has been expired. Now I do not required this product.



Now please refund me, my money which has already been paid in advance through credit card of Rs. 499/- at the earliest.



Submitted for your prompt action on the abvoe.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Fri, 13/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Cc: "Sandeep Mapp" <sandeep.[protected]@gmail.com>
Date: Friday, 13 November, 2009, 9:20 AM Dear Sir,



As requsted, please note that if this product did not deliver me today i.e. 13th November then there is no use of this for me.



Sumbitted for your info and necessary action



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]
+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 12/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Cc: "Sandeep Mapp" <sandeep.[protected]@gmail.com>
Date: Thursday, 12 November, 2009, 4:06 PM Dear Sir,



Please note that if this product deliver me after 13th November then there is no use of this for me.



Sumbitted for your info and necessary action



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



--- On Wed, 11/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: [protected]@indiatodaybookclub.com
Date: Wednesday, 11 November, 2009, 5:53 PM Dear Sir,



Please note that if this product deliver me after 13th November then there is not use for me.



Sumbitted for your info and necessary action



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Tue, 10/11/09, Vijender Ruhela <[protected]@yahoo.com> wrote:


From: Vijender Ruhela <[protected]@yahoo.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "Respone" <[protected]@indiatodaybookclub.com>
Date: Tuesday, 10 November, 2009, 11:48 AM Dear Sir,



Despite your confirmation i did not receive my order till date.



Kindly look into the matter and arrange to deliver it well before 13th November 2009 as requested earlier.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Thu, 5/11/09, Respone <[protected]@indiatodaybookclub.com> wrote:


From: Respone <[protected]@indiatodaybookclub.com>
Subject: RE: Order Confirmation from India Today Book Club
To: "'Vijender Ruhela'" <[protected]@yahoo.com>
Date: Thursday, 5 November, 2009, 12:01 PM

Dear Member,



We apologize for the inconvenience caused to you.



In this regards, we would like to inform you that your order has been fully processed from our end and has been dispatched on 02-NOV-2009 through BLUEDART under the consignment no [protected].



We request you to kindly wait some more working days we ensure you that you will get your order very soon.



Assure you for best services always.



For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com or for any query please call us at[protected] or write to us at,



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

CHETAN ARYA

India Today Book Club






[protected][protected][protected][protected]

From: Vijender Ruhela [mailto:[protected]@yahoo.com]
Sent: Thursday, November 05, 2009 9:45 AM
To: response (ITBC)
Cc: Sandeep Mapp
Subject: Re: Order Confirmation from India Today Book Club

Dear Sir,



Thank you very much for the confirmation of order.



As requested with customer care executive, please arrange to deliver this before 13 November as I have to gift it to someone.



Please note thereafter it will be useless for me, hence you are requested to kindly arrange to deliver it on or before 13 Novermber 2009.



With Warm Regards



Vijender Ruhela

Executive Secretary

+ 91 [protected]



Learn To Think Beyond....



--- On Sat, 31/10/09, [protected]@indiatodaybookclub.com <[protected]@indiatodaybookclub.com> wrote:


From: [protected]@indiatodaybookclub.com <[protected]@indiatodaybookclub.com>
Subject: Order Confirmation from India Today Book Club
To: [protected]@yahoo.com
Date: Saturday, 31 October, 2009, 8:18 AM

Dear Vijender

Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA[protected]. The order value is Rs. 499 and Order Date is 30-OCT-09. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS ITBC to 52424.


Yours Sincerely

India Today Book Club

I purchased a holiday Voucher from India today book club on 17th May. The details of this order are below:
Bookcode: H1517
Orderno: OGA[protected]
webid: 194258

It took their partner firm Premier Sales Promotions Pvt. Ltd 4 months to courier the Promo code to me. So basically the validity of 9 months of the package itself was reduced to 5 months.

Now since last 1.5 months i am trying to book a holiday stay in Goa from 2nd February till 8th February 2010. But the site doesnot display any options for India itself. If I cant book a holiday 3 months in advance, then the whole purpose of this voucher was to cheat the buyers. I was told there are more than 20 sites in goa to stay. And knowing that december and January are peak seasons, i am trying to book for Februrary.

Just to test I tried to enter a date in May 2010 for a holiday in India. No locations are displayed.

When I call ITBC, the call never connects. Twice - I even waited on the phone for over 30 mins.
The premier sales promotion pvt. ltd office dont seem to care about these difficulties. Their task it seems is to only generate the code.

This is really frustrating. Basically now i dont have any holiday stay and even my money seems to be gone.

Regards,
Ummeed

On telephonc persuation by Indiatoday book club I booked A digital camera by paying costRs.5298.00
Through credit card with the incentive of two air tkt and 2days and 3night hotel stay.
I got the camer that too without memory card but nothing other thing in spite of repeated reminders in lieu
of that they alwaysshow the cock and bull story.
I have come to concluson that this company is PURE FRAUD and would like to give a message to
other innocent to BE AWARE FROM THIS TYPE OF FRAUD COMPANIES.

DD MITTAL

I Was Purchace 2 reebook kit with Free Watch(swiss) worth RS. 5000/- above,by Credit card at 6-12-09. but still yet I can't get my material.. they r commited me home delevary with in 10 dys.. my Booking ID is[protected]..

Hi,

I have bought these buy one get one free vouchers from Indian Today book club.
When I called to book the tickets to the BIGCITY PROMOTIONS office in bangalore they had some technical problem in their system.

Despite of numerous calls and emails I have not booked a single ticket yet.

INDIA TODAY BOOK CLUB IS A FRAUD WEBSITE AND BIGCITY ARE THERE PARTNERS IN THAT.

PLEASE NEVER BUY ANYTHING FROM ITBC IF YOU WANT TO SAVE YOUR MONEY.

Regards
Ankit Pandey.

My self ALPESH KAKADIA. I'm from Surat. I have a H1517 HOLIDAY STAY VOUCHER which I've brought from INDIA TODAY BOOK CLUB. At the time of buying the voucher company told me it will be valid for 9 months. I've brought it in August'09. I tried to book and use this coupon several times on site but it doesnt work. First of all I CANT EVEN LOGIN TO USE THIS VOUCHER. When I complained about it several times via emails they didnt even bother to reply me in time. I tried company's customer care number several times I THINK IF I HAVE TRIED AND WAITED THIS MUCH TIME FOR MR.MANMOHAN SINGH PROBABLY HE WOULD APPEARED. Look at this what I've got in reply via email.

COPY OF MY THE EMAIL I'VE RECEIVED
"Dear Member,

We apologize for the inconvenience caused to you.

With reference to you mail, we would like to inform you that as you got the membership free with your order so you can not log on to our website with the help of the same.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Sami Hasan
India Today Book Club

Dear Sir: Under booking id[protected] and order no. OEA[protected] plus invoice
no. ORA[protected] for Rs.2298/- I have received Reebok shoes and track suit, but the promised gift voucher for 3 days/2 nights hotel stay for Rs.5000/- was not received.
They simply advised on the invoice that to claim the gift voucher, I should log on to
www.bookstoday.in/promos.htm, which I did, but the message comes as `not exist`.
An Organization like Indiatoday book club should have transparency in their dealing.
I am a senior citizen and would like to say that this organization should be brought to book. In the meanwhile, I request you to help me by approaching this company to
immediately settle this issue, so that the reputation. if existing, should not be spoiled.
I would not still feel that it was the intention of India Today to cheat people, but the
administrative section is very poorly organized. I am now concerned with the free
gift voucher. Though I had the intention to order some other items, but they spoiled the mood of me.

CRNarasimhan - Coimbatore, Tamilnadu
Cell: 91 [protected]

Dear All,

I had exchange many e-mails with your customer care, but it seems no one is bother to look in to the matter.

From last 2 months and now for the Dec, 09 month i haven't received the copy of Men's Health. Whenever I write a mail, there is an assurance from your side (Ms. Soumitra) that the copies would be send in next 4-5 days, which never comes.

I just cannot wait any more and need an urgent resolution for the same.

Prakash Mane
Subscription Id: MENHLT1571148
Case Id's: 2481458 , 2471897 & 2425344

I had ordere a book titled "COLINS COMPLETE HISTORY OF THE WORLD WITH SLIP CASE " as per the offer communicated to me by the organisation vide their official communication --Despatch Code 0235699 posted from Faridabad121001 on 20.8.09.

According to the offer letter /document they offerred following Free ASSURED GIFTS

1 Reebok Classic Watch
2 Discount worth RS 2000 on the Book price
3 Round Trip Air ticket worth upto RS 7000/-

On receipt I got the book at discunted price ,the Reebok watch and 3 other pocket books but not the ROUND _TRIP AIR TICKET WORTH RS 7000/- as committed in the offer

Invoice No ORA[protected]
Order NO. OGA[protected]
oRDER dATE 05 SEP 09

After writing to them by e mail 2 times so far thery have not responded at all

I have been facing severe difficulties in realising a holiday voucher purchased from India Today Book Club in acceptance of their promo offering the same to me via SMS.

Copy of my mails on the subject giving all facts is pasted below.

Dear Mr. Kunal Shah, // India Today Book Club

Your email address was provided to me by India Today Book Club on my request. I am mailing you to apprise you of details of my pending
holiday stay voucher (for realization of which I have had to take considerable pains thus far without success) to request you to assist me in completing the required procedures such that I may be able to make good on my investment by availing the holiday I set out to gain.

Please refer my trailing mails.

I did not receive the promotional code to enable me to do bookings by 11 Nov (as promised on telephone to me by your customer care executive). Consequently, I proceeded to the Philippines for my holiday after making my arrangements without being able to realize my holiday voucher purchased from India Today Book Club.

I have now returned to India and find that the promotional code has still not been delivered to us. Accordingly, I spoke to your customer care executive at 4:28 PM today and she assured me that she will ask your dispatch department to send me the promotional code by email today itself. I also requested her to check with your courier company (through whom, she said, the promotional code had been sent to me in Nov) as to how come the same had not been delivered at my house (and neither, apparently, to you with no non delivery feedback either at your end).

Given the fact that considerable time has elapsed, may I further request you to ensure that the validity of the voucher is counted from the day I actually receive the promotional code without which no booking is possible.

Kindly acknowledge and confirm.

Regards & Best Wishes,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd Street MIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : +[protected] Extn 5125 / +[protected] Direct) / [protected] (M)
Email : sanjay.[protected]@rolta.com


From: Sanjay Kishore
Sent: Thursday, November 05, 2009 5:10 PM
To: '[protected]@indiatodaybookclub.com'; '[protected]@bigcity.in'
Cc: 'Sanjay Kishore'; 'nirupama kishore'
Subject: FW: FW: REALISATION OF HOLIDAY STAY VOUCHER...

Please Bring to Notice of SBU Head or Marketing VP/Manager immediately on Receipt

Dear Sir,

Having spoken to both your office in Delhi and to big City (Premium Sales Promotions Pvt. Ltd.) on telephone today, I find that I am unable to realize my holiday voucher due to ‘procedural hindrances’ and delays (The completed voucher code request form dispatched by me on 21st Oct has apparently been received at B’lore only on 28th Oct 09… due to which I am told that the promotional code can only reach me on 11th Nov 09) .

To be able to express my concerns and obtain feedback based on knowledge and authority beyond the capabilities of customer care representative and supervisor, may I request someone from your management to kindly speak to me on telephone ASAP, today if possible, please.

Regards & Best Wishes,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : +[protected] Extn 5125 / +[protected] Direct) / [protected] (M)
Email : sanjay.[protected]@rolta.com

From: Sanjay Kishore
Sent: Wednesday, October 28, 2009 8:05 PM
To: '[protected]@bigcity.in'; '[protected]@bigcity.in'
Cc: '[protected]@indiatodaybookclub.com'; 'Sanjay Kishore'; 'nirupama kishore'
Subject: FW: REALISATION OF HOLIDAY STAY VOUCHER...

Dear Sir,

Please see the trailing mails below.

I spoke to the customer care executive at the highlighted number below yesterday morning and she informed me that the voucher I dispatched by speed post on 21st Oct had not reached Premier Sales Promotions Pvt Ltd. at the Bangalore address mentioned as yet and she was at a loss to take any positive action. I requested to speak to superior / manager … who remained unavailable while I held the line for a long duration. As such, I provided her my mobile No and requested that someone at appropriate level call me – which she assured me about. However till now I have received no call.

You will appreciate that my wife, Mrs. Nirupama Kishore, desires to avail the benefits of the holiday package we have paid for without delay since there is little time remaining for us to tie up administrative details. (she is to fly to Philippines on the 11th Nov). As such we urgently require your assistance on this.

I am attaching scanned copies of the relevant documents for your perusal and would appreciate appropriate person contacting me / responding ASAP.

Looking forward to your response and expeditious resolution of our problem.

With Warm Regards,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : +[protected] Extn 5125 / +[protected] Direct) / [protected] (M)
Email : sanjay.[protected]@rolta.com

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Sunday, October 25, 2009 11:16 AM
To: Sanjay Kishore
Subject: RE: REALISATION OF HOLIDAY STAY VOUCHER



Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you kindly contact the following regarding your concerned query.

URL: http://www.bigcity.in/indiatodaybookclub
Email ID: [protected]@bigcity.in
Or [protected]@bigcity.in

Contact no: - [protected].

PO Box Address: Premier Sales Promotions Pvt Ltd.
PO Box No: 5042
Bangalore-560001

For further queries & assistance please feel free to call at our helpline[protected].

Thanks & Regards
jagriti
India Today Book Club



________________________________________
From: Sanjay Kishore [mailto:Sanjay.[protected]@rolta.com]
Sent: Tuesday, October 20, 2009 8:29 PM
To: response (ITBC)
Cc: Sanjay Kishore; nirupama kishore
Subject: REALISATION OF HOLIDAY STAY VOUCHER
Dear Sir/Madam,

I purchased a holiday voucher in my wife’s name (Mrs. Nirupama Kishore) vide your promo by paying Rs 5943/- for seven nights stay at the holiday destinations offered. Her Invoice No is ORA[protected] Order No is OGA[protected]; Loc ID: A ; Invoice Date: 05 Sep 09; Order Date: 30 Aug 09 ; Activity TELESALES. Membership No is ITBC09103676.

I am faced with the following difficulties in realising the offer:-
• In logging in, after filling in the Member No & Web ID, when I press proceed, I get a blank web Page.(See attachments).
• We wish to avail the holiday voucher by visiting Philippines to holiday and to witness the Miss Earth International Beauty Pagent in which our daughter is representing India (she is the reigning Miss India Earth).
• We desire to do hotel bookings using the Holiday Stay Voucher for stay in Manila & Boracay Bay between 16th & 25th Nov 09 where events are to be held (we will pay for excess days unless there is some option you can suggest). However, when I go to site www.resort-store.com to find the destinations through link ‘search online’ as advised by the person who responded (Ms. Akila) at[protected], I find that I cannot enter any promotional code as required since there is none mentioned on our invoice. Furthermore, when I select country as Philippines, no regions appear in lower text box (see attachment please) and pressing search button returns ‘voucher not found.
• While your customer service persons have promised to get back to me on phone on my mobile number for the above, they have not done so.
• As such, I find mysel[censored]nable to proceed. I have today sent the voucher code request form to the Bangalore address Premier Sales Promotions Pvt. Ltd., P.O. Box 5042, Bangalore – 560 001 through post. I do hope I get the voucher code soon, else no flights will remain for me to book on. In case Boracay Bay is also not covered in your destinations and I get to know that too late, I may not even get accomodation in the venue of the final event!

Kindly advise on how I can realise my Holiday Stay Voucher and make the most of it as outlined/planned. I will also request you to kindly intimate the stay options in Manila, Boracay Bay and any other destitations in the Philippines.

With Warm Regards,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : +[protected] Extn 5125 / +[protected] Direct) / [protected] (M)
Email : sanjay.[protected]@rolta.com

I have subscribed to "INDIA TODAY" for a period of 5 years through a Cheque # 859817(Syndicate Bank,S.D.Road, Secunderabad ).I was assured a free subscription gift- Adidas Outdoor Shoes within 12-14 weeks on commencement of subscription.
But 52 weeks later, there has been no response,reply or intimation of any sort about the free gift.

I have called up the customer care and spoken to Rosaline,Sapna, Rajender, Mohit, Abhishek Singh(executive customer care),Amitabh(executive customer care), at regular intervals.The standard reply i get everytime is "your gift will be dispatched in 2-3, 3-4 weeks time".
I am waiting for more than 1 year, and there is no sign of any free gift coming. Times Group executives..wake up and look into this.

-P Krishnaji
Phone-[protected]
Subscription ID:ITE435126

I placed an order for a mobile phone with India Today Book Club on 28 August 2009. I did not receive the product then I cancelled the order on 18 September.

As of now I have not received the refund. I have been following up with their customer care and every time I have been asked to wait for 1 week more. Now Its been 3 months and still they are telling me to wait for 1 week more. I dont know when their 1 week will be over.

Details of Order:
Order Number : [protected]
Order Booked in name of : Puneet Dwivedi
Refund Referrence Number: RE09001656
Complaint Number: 232511

My Name: Ajay Varshney
Phone Number: [protected]

Sir,

I have booked Holiday Package for 7 days and 8 nights by paying Rs 5943/-. as promised I have received no confirmation by e-mail nor I have been given any vouchers to avail the package. When I try contact them at[protected] telephone from where I received call for the package, I am told that the number doe snot exist.
I had booked the package to gift it to my daughter for their anniversary on 12 December. I do not know what to do.

H.S.Grewal

Sir,
I had placed an order from india today book club for a digital camere(canon 10.2 megapixel) with order number M-COMMERCE/0GB[protected] on 8Aug 2009.When delivary made, mentioned parts in the cover, (like, for eg:- memory card, chargeable battery) was not there.So we purchased 2GB memory and a chargeable batterry by spending another rs2000/-

but within one month its flash stopped working and i sent mail to india today.they demanded to courier the defective camera back to their office so that i will be either getting another replcement or refund my money back!!I preferred for the refund my money back(camera price+additional accessory price as india today didn;t make the deliver like memory card and chargeable battery+courier charge).And I couriered the defective part to their Nab Sarai office.

initially india at nab sarai didn;t accept the defective materila.then after making so many phone calls, defective camera was accepted at knaught place office at october 7.

Now almost two months over.. I am not getting any positive feed back from indiatoday office for refunding my money..I need my money back( whtaver i spent for camera+additional accessories+courier charge= near about rs8000/-)

Dear readers, please read my experience and avoid business with india today.you will be cheated