India Today / BagItToday Complaints & Reviews

I joined the India today book club on 30-aug-09 (invoice date) and payed a total of Rs. 2598, where in which i was subject to get 12 books, a holiday voucher and return air ticket voucher.

It has been more than 3 months but i am have not recieved the holiday voucher, air ticket voucher.
I tried to activate the same though there website but everytime i tried doing it, either website is temporarily unavailable and at times it is under service.

Before becoming the member, i got more than 20 calls from there side and since last three months i have called for more than 20 times to there customer care no. and have put acrossed more tha 20 mails but there executives have misbehaved with me and have even told that " to kya huya agar aapko complimentory gifts nahi mille, books to mill gayi naa".{ what happened that you didnt got the complimentory gifts, you have got the books}

Membership No. - ITBC09101999
Invoice date - 30 August 2009


Please advice me on the same.

For better picture, am attaching all the mail exchanges between me and there executives.




rohit khambra to Response
show details 9:37 AM (25 minutes ago)


I dont want to hear all this absurd from you.
Just give me ID of your senior official.
Rohit
- Hide quoted text -



On Tue, Dec 8, 2009 at 4:22 PM, Response <[protected]@indiatodaybookclub.com> wrote:

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you kindly wait for 24 more hrs and then you can claim your gift as mentioned below:

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number (printed on your invoice).

Fill your email id [protected]@gmail.com

Please take a printout for the terms and condition.

In case you find any difficulty please get back to us.

Please note your Membership number ITBC09101999 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
India Today Book Club





From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Monday, December 07, 2009 12:21 PM

To: response (ITBC)
Subject: Re: Activation of holiday voucher


Still unable to register.

can i get to your senior?? or you people are now forcing me to go to consumer court.

Rohit
On Thu, Dec 3, 2009 at 11:07 AM, Response <[protected]@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that due to some technical problem your unique code was not activated. We have forwarded the complaint to our concerned department to activate the unique code. We request you kindly wait for 24 hrs and then you can claim your gift as mentioned below:

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number XXXXXXXXXXXX

Fill your email id [protected]@gmail.com

Please take a printout for the terms and condition.

In case you find any difficulty please get back to us.

Please note your Membership number ITBC09101999 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
India Today Book Club





From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Wednesday, December 02, 2009 9:26 AM

To: response (ITBC)
Subject: Re: Activation of holiday voucher

I am still unable to download the same.
I am now forced to take the legal action and will move to consumer court and raise the issue against India today book club as a case of cheating as since last 4 months i am trying and asking for help from your side but in vain.

Regards
Rohit




On Fri, Nov 6, 2009 at 1:46 PM, Response <[protected]@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail, we would like to inform you that the site’s maintenance is completed so we request you kindly re-try and claim you free gift.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards
CHETAN ARYA
India Today Book Club






From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Wednesday, November 04, 2009 4:20 PM
To: response (ITBC)

Subject: Re: Activation of holiday voucher

Mr Amit,

Can you please provide me the contact details / mail id of your senior official?

If you check the entire conversation, you will come up with the same response i have got every time that your website is out of order or down due to maintenance.

I have been trying to get login since the day i have recieved your book courier and it has been more than 2 months.

So without wasting my much time, please forward this message to your higher officials and ask them to have a discussion with me or am already planning to go to Consumer forum for the same.

Regards
Rohit
On Wed, Nov 4, 2009 at 3:30 PM, Response <[protected]@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail, we would like to bring this to your kind notice that the site is currently down for maintenance. Kindly wait for some days and than you can claim your gift as mentioned below:

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number (printed on your invoice)

Fill your email id [protected]@gmail.com

Please take a printout for the terms and condition.

In case you find any difficulty please get back to us.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Amit Kumar
Executive Relations
India Today Book Club





From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Tuesday, November 03, 2009 2:57 PM
To: Feedback

Subject: Re: Activation of holiday voucher

Mr Sami Hasan,

I would like you to please go through the entire mail conversation.
I have been seeeing your server problem since 1st day i am trying to login into.

I tried it again and failed!

If your customer service team wants to help me in anyway, than please login on my behalf, complete my registration form and revert me with those forms which has to be filled and send back to you.

I dont want your kind words and regrets and sorry. What i want from your side is that if your ca actually resolve my query?

Regards
Rohit
On Tue, Nov 3, 2009 at 2:05 PM, feedback <[protected]@indiatodaybookclub.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail, we would like to inform you that there was some server problem so the inconvenience caused to you but the problem has been resolved and now you can claim your gift as mentioned below

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number - (printed on your invoice)

Fill your email id -

Please take a printout for the terms and condition. In case you find any difficulty please get back to us.

Your valuable association with India today book club means a lot to us

Assure you our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks and Regards,
Sami Hasan
India Today Book Club





From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Monday, November 02, 2009 9:51 AM
To: Feedback
Subject: Re: Activation of holiday voucher

Dear Mr Chetan Arya,

Please note the info you required:
Invoice no: XXXXXX
Order no: XXXXX
Membership no: ITBC09101999
Name & Address: XXXXXX
Kindly take the necesary actions and revert ASAP.

Regards
Rohit
+[protected]

On Sun, Nov 1, 2009 at 2:54 PM, Feedback Club <[protected]@indiatodaybookclub.com> wrote:

Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you kindly provide us your order ID or order booking id along with your full address, so that we can check the details and inform you the same.

Waiting for your revert.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
CHETAN ARYA
India Today Book Club








From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Saturday, October 31, 2009 3:38 PM
To: Feedback
Cc: [protected]@bigcity.in

Subject: Fwd: Activation of holiday voucher

To whomsoever it may concern

Refer the below mail, I am still unable to login and do the needfull.

Kindly send me the booking request form for both - Holiday voucher and Return air ticket voucher so that i can avail the scheme.

Best Regards
Rohit




[protected] Forwarded message[protected]
From: Feedback Club <[protected]@indiatodaybookclub.com>
Date: Sat, Oct 10, 2009 at 10:47 AM
Subject: RE: Activation of holiday voucher
To: rohit khambra <[protected]@gmail.com>


Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail, we would like to inform you that the site’s maintenance is going on so we request you kindly try after some working days.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards
Sushil Kumar,
India Today Book Club





From: rohit khambra [mailto:[protected]@gmail.com]
Sent: Wednesday, September 30, 2009 1:56 PM
To: Feedback
Cc: [protected]@bigcity.in; rohit khambra
Subject: Reg: Activation of holiday voucher
To whosoever it may Concern

Refer the subject, I joined the India today book club on 30-aug-09 (invoice date) and payed a total of Rs. 2598, where in which i was subject to get 12 books, a holiday voucher and return air ticket voucher.

It has been more than 20 days that i have recieved the books and i want to avail my holiday and air ticket vouchers as well.
I am trying to activate the same though your website since last couple of weeks but everytime i try doing it, either your website is getting temporarily available and at times it is under service.

Although i have login into "round air ticket voucher" but am unable to do so in "holiday voucher".
I have called at your customer service centre for 3 times and I am very much disappointed with there replies also.
During last call made, i spoke to Mr Amit Kumar and he again gave me the repeated excuse that the server is down and that i have to call back again tomorrow. I asked him to please forward the call to your senior official which he denied and unable to solve my query.
Before becoming the member, i got more than 20 calls from your side and today when i asked to arrange a call to me whenever your server starts, the reply i got " there is no facility to make outbound calls".

Understand there might be few problems persisting in the server and in website but i must be properly adviced about how should i proceed.

Awaiting for your prompt reply.

Regards
Rohit Khambra
+91 [protected]

I joined the India today book club on 30-aug-09 (invoice date) and payed a total of Rs. 2598, where in which i was subject to get 12 books, a holiday voucher and return air ticket voucher.

It has been more than 3 months but i am have not recieved the holiday voucher, air ticket voucher.
I tried to activate the same though there website but everytime i tried doing it, either website is temporarily unavailable and at times it is under service.

Before becoming the member, i got more than 20 calls from there side and since last three months i have called for more than 20 times to there customer care no. and have put acrossed more tha 20 mails but there executives have misbehaved with me and have even told that " to kya huya agar aapko complimentory gifts nahi mille, books to mill gayi naa".{ what happened that you didnt got the complimentory gifts, you have got the books}

Membership No. - ITBC09101999
Invoice date - 30 August 2009


Please advice me on the same.

Rohit Khambra

Dear sir,

I have subscribed for a magazine called (GADGETS AND GIZMOS) by India Today Group. the details are

date - 22.09.09
Reference No - 74477489265019377645183
duration - 2 years
amount - Rs. 1200/- paid through ICICI Bank card.


It is going to be 3 months I have not received any magazines, complimentary gift committed with the subscriptions pr any mail ofconfirming the receipt of payment, from them.

Please look into the same and help me to sort out the issue.

Thanks and regards
Loknath Agarwalla

I want to inform you that this order was placed along with other order REEBOK SHOE - SIZE 7. The money for these two orders were paid by H.D.F.C. Bank Credit card. I received my first order (REEBOK SHOE- SIZE 7) after around 21 days of placing the order on my address: C/O Mr. Ganesh Prasad Srivastava, 16-NIAZI, JHUNNULAL CHOWK, GHAZIPUR (U.P.) by courier. But my second order (Order No: R0775) was sent through post-office by V. P. P. which should not be the case because the money has already been paid. The postman refused to deliver the parcel as it was sent by V.P.P. and therefore it was returned back. You can verify my address on my mobile no: +91 [protected]. Once again I request you to send my order as early as possible by courier on my same address which was given during order placement.

i was buying kodak camera from booktodays indiatoday books club. they are offer me free gift vouchers of airline tickets and free holiday trip. and given ne a uniqe number for claim it . but there are no succeed to claim it. and no response from their customer care center..
my detail is below

Your unique no:[protected]B[protected]
Your ITBC membership no: ITBC09158399
Your invoice no : ORB[protected]
Your email id :[protected]@gmail.com
Your Holiday Voucher no: BK0NJ6N7PNHJ77

I Order One Reebok Track-Suit From India Today Book Club,

I Received The Parcel In That The Track-Suit Available But Damage In That, So Many Time I Mailed To [protected]@indiatodaybookclub.com & [protected]@indiatodaybookclub.com, They Are Not Replying To My mail, The Money I Played Was Gone To India Today Book Club, The Praveen Ask Me The Membership No. & Order No With Full Address, I Send The Mail Same To Them, But They Not Reply Me. Just Now Also I Send One Reminder To Them.. Refer Below..

What Can I Do For That Please Suggest Me. And Take Action,

I Wish To Inform The Viewers That The India Today Book Club Is Fully Fraud, Fraud, Fraud. Please Don’t Order Any From The India Today Book Club, This My Kind Request .

Regards

Pallavan From Chennai






[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 03 Dec 09 12:39:31
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: [protected]@indiatodaybookclub.com;"response"

Reminder 4



[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 02 Dec 09 10:57:38
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: [protected]@indiatodaybookclub.com;


Reminder 3


[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 30 Nov 09 12:16:49
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "TodayShop" ; [protected]@indiatodaybookclub.com

Reminder 2


Dear Sir/Madam


When you reply to this mail and than only I order any from yours,


Until you please don¢â‚¬â„¢t send me any offers and news letter to me in this mail.


I studied one thing from you team. That the your teams are cheating the public, that¢â‚¬â„¢s way your people don¢â‚¬â„¢t replying to


the mail.


Note: Please Don't do like that another time to any one , how can we order from you


Regards


Pallavan








Kodak 9.2 MP Digital Camera @ 40% off
with Free Gifts worth Rs 12000


Get Kodak 9.2 MP Digital Camera worth Rs 7999 for Rs 4799 only
+
Free 2Nights/3 Days Holiday for a couple worth Rs 5000
+
Free Round Trip Air Ticket worth upto Rs 7000*

Pay Rs 4799 & Save Rs 15200




Model No. C160; Features: ¢â‚¬¢ Effective pixels: 9.2 MP[protected]
¢â‚¬¢ 3X optical zoom, 5X continuous digital with LCD
preview,0.2X increments, starting at 3X optical zoom
¢â‚¬¢ LCD: 2.4 in. (6.1 cm) indoor/outdoor color display,
[protected]k pixels)
¢â‚¬¢ 16 MB internal memory
¢â‚¬¢ Face detection, Blur reduction
¢â‚¬¢ Picture enhancing and editing features
¢â‚¬¢ VGA video featuring audio capture and playback and
on-camera editing
¢â‚¬¢ Multiple scene modes, including auto, sport, portrait,
snow, fireworks, and backlight


+
+
Free 2Nights Holiday for a couple worth Rs 5000
CHOOSE FROM 27 EXCITING DESTINATIONS
(Breakfast & Dinner included) Free Round Trip Air Ticket
worth upto Rs 7000*
LIMITED PERIOD OFFER! RUSH YOUR ORDERS NOW!
GET OFFER






*Conditions apply.**Rs 499 to apply as order handling & delivery charges over & above the offer price. *Actual product may differ from images shown *Offer valid till stocks last. T & C for holiday are being set by the managing partner Premier Sales Promotions pvt. ltd & are written in the holiday voucher itself. *The value of Rs 7000 is based upon the peak fare between New Delhi- Mumbai sector as in August 2009.






[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 23 Nov 09 10:54:33
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "TodayShop"


Dear Mr.Nitin Sawhney
Business Head

Please read the below mail, there no any respone form your team, I won't order any in future.


Regards

Pallavan


[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 23 Nov 09 10:24:29
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "response" ; [protected]@indiatodaybookclub.com

Reminder 1




[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 20 Nov 09 16:52:14
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: [protected]@indiatodaybookclub.com


Reminder

What happen for my mail no reply............

regards

Pallavan




[protected] Original message[protected]
From:ilaya sai< [protected]@in.com >
Date: 20 Nov 09 10:42:12
Subject: Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "Feedback"



Dear Mr. Praveen

Please find the membership no & order number for your futher action & attachment of invoice details

Membership No : ITCB08788714

Order No. : OGA[protected]

J.R.M.Ilaiya Pallavan

Address: No,26, Gangai Amman Koil Street,

Madhavram,

Chennai

Tamil Nadu - 600 060.

Mobile No: +[protected]


Regards

Pallavan







[protected] Original message[protected]
From:Feedback< [protected]@indiatodaybookclub.com >
Date: 18 Nov 09 17:19:46
Subject: RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: ilaya sai


Dear Member,


We sincerely apologize for inconvenience caused to you.



We request you please provide us your membership number & the order number along with your full address, so that we can check the details and inform you the same.


We value your association with India Today Book Club and thank you for your patronage & co-operation.


For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

PRAVEEN

Executive-Customer Relations

India Today Book Club





[protected][protected][protected][protected]

From: ilaya sai [mailto:[protected]@in.com]
Sent: Tuesday, November 17, 2009 2:26 PM
To: [protected]@
Subject: Damage in Reebok track suit - need the refund of the money for that regarding


Dear Sir/Madam


There is damage in the delivered material to me , last week 14.11.09,statraday


i received the Reebok tracksuit there is damage in the pocket side .. so please refund the money or replace it . Otherwise I won't order any in future.


Regards

Ilaiya Pallavan

No.26,Gangai Amman Koil Street,

Madhavaram,

Chennai,

Tamil Nadu. - 600 060

Mobile No:
[protected]


Dear [protected]@indiatodaybookclub.com ! Get Yourself a cool, short @in.com Email ID now!



[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

we had ordered for books &encyclopedia cdsorder no.0GA[protected],9596,97 for a total value of rs3198x4=12,792, dated 19/11/09 which promised us holiday vouchers &return airfare from a certain destination, we recieved the books &cd s but we were not able to claim our holiday voucher from the website www.bookstoday.in/promos.htm "looks like a fake website" . a certain mr rajan had called us up but looks like theres no trace of him ,the helpline never answered on repeated attempts...is india today a cheat

Sub :- Wrong Information offers in Package tour

Dear Sir,

With reference to the above subject, I hereby informed that I have purchased Two holiday package voucher for 2N 3D for 2 adults and 2 child below 5 years. Of Rs. 3198/-. Inclusive 1st standard A.C Room in 3 to 5 star property in 61 Destination of India with breakfast and dinner and also offered Air Tickets for all adults and child with no hidden charge or extra taxes etc.,.

In this conversation I had with ITBC representative (5 times) Mr. Krishna And Sr. Manager Mr. Akash Saxsena of ITBC they said me above package details is true and have no hidden charge or service tax , etc., is applicable . every time they offered me same offer for above package tour and give assurity for air tickets for all adults and childs are free for this package tour and no hidden charge and airport taxes are applicable, on the basis of same I finalized the two package tour on 14/11/2009. with Booking Id No.[protected] and[protected].

Further, When I call to ITBC on 17th November, 2009 for book more package at that time ITBC costumer care officer mr. Ravindersing said that in this package air tickets are applicable for only one adults and extra charge is applicable for this package. When I heard this I told everything for my booked package . he said me our representative is call to you for same but yet no call is coming from ITBC. further I called two times to ITBC on 18.11.2009 for this but not proper answer given by ITBC representative mr. Sarabjit.

ITBC is well known and reputed in India, and thier representative miss guide to people for selling the product by any way.

Further, I hereby informed you that I have called three times to ITBC cust. Care Tele. No.[protected] but yet no reply given by ITBC and also done 5 (FIVE) emaill on 20.11.09,21.11.09,23.11.09,24.1109,02.12.09 to [protected]@indiatodaybookclub.com and [protected]@indiatodaybookclub.com but no answer given by ITBC against my complaints.

Further said I have a evidence for this package tour conservation with ITBC.

Kindly needful me,

I waiting your reply.

Thanking you,

Mukul Arora
343 Guru Apartments
Plot No.2 Sector-6, Dwarka
New Delhi-110075
[protected]/[protected]
Email: [protected]@yahoo.com
[protected][protected][protected][protected][protected][protected]
Sub.: POOREST SERVICES & Non delivery of REEBOK shoes & Track Suit etc Vide Order No. oga[protected] dated 18.03.2009 (Membership No. ITBC[protected] By Living Media India Limited India Today Book Club B-47, Indira Enclave Neb Sarai New Delhi-110068
Sir,
I being at Singapore, on 18.03.2009 courier man delivered a parcel to my father who paid Rs.3199/- in CASH against your Invoice No. ORA[protected] dated 18.03.09 for Rs.3199/- Order No.oga[protected] Loc Id : A Activity: M-Commerce. After coming from Singapore & opening the parcel I found that the Reebok Shoes with size No. 6 Swift LP (Book code R0733) was supplied whereas I had requested for size No. 8. Also Reebok Track Suit supplied was dirty. Overall quality of the goods supplied was also neither up to mark nor satisfying one.
I rang up and informed their office all above who advised me to return the whole parcel by courier and also asked me to put the original courier receipt in the parcel so that the amount of courier charges could be refunded. I returned the parcel by DTDC vide Consignment Note No. Z91401779 dated 12.06.09 for Rs.175/- and also sent therein that courier receipt in Original along with my letter stating all above. After several reminders on 08.07..09 courier man brought the parcel but asked us to pay Rs.3199/- before delivery(which we had already paid on 18.03.09). On perusal of the bill attached with the parcel we observed that again shoes with wrong size No.6 was supplied. I rang up their office at 64583745 who asked me to contact at 40502424 but nobody could provide any solution hence the parcel was taken back by their courier man. After reiterated reminders telephonically as well as on mail on 18.09.2009 courier man again came to deliver the parcel who yet again demanded Rs.3199/- before delivery and also to our dismay we could observe from the attached Invoice No.ORA[protected]MC that once again the shoe supplied was of wrong size No.6 & Rs.3199/- collectable was written on the bill. We contacted them at[protected] & 40502424 but all in vein. Once again their courier man took back the parcel. Since even after lapse of more than six months they could not deliver the ordered goods and since we have lost interest and confidence in their organization we requested them to refund Rs.3199/-+Courier charges of Rs.175/- paid by us along with interest, compensation and damages for sending defective goods, for providing deficient services and for causing undue delay , harassment & tension.Despite their several assurances and commitments till date neither we have received the goods nor the refund.
Mukul Arora

Dear Sir,

I had got a call from India Today Book Club on dated 17th Nov 2009 for an offer regarding a Philips home theatre model no. HTS 4750 for rs. 7598/- and will get two free gift items with this product one is Benetton Wrist Watch of rs. 2699/- and another is Holidays Package of Rs. 5000/-. Also they had commited that If you dislike this product or got different product or any damages in the product, you are free to return back the same within one month from the date of delivery of Item and will replace the item or will refund back your money.

Then I had placed one order for above said item (Philips Home Theatre model no.: HTS4750) and made payment thru my Barclays Credit Card. Next day again I got a call of India Today Book Club Ececutive with words that we have the same one more product (as above said) and also given the same commitement as they had given earlier. So I again placed the same product and made payment thru my Barclays Credit Card.

I got one delivery on dt. 25th Nov 2009 and second delivery on dt. 28th Nov 2009. When I checked the products I found different item no. Philips DVP 3126, an ordinary DVD player and not a Home Theater System with Philips 5.1 Chnl Speaker System and a Rebook Wrist Watch.

Then I Called up to the customer care regarding the same on 25th & 26th Nov 2009. They told me to send a mail. So I sent the mail on 27th Nov 2009 but I did not received any response from there side. So I called up again to the customer care for the same on dt 27th Nov 2009 and that time they gave me the complaint no. 240041 saying that they will check the same matter and will revert back you but i did not get any call or any revert of my mail. I called up many times to their customer care on dt 30th Nov 2009 but again not recevied the response.

So, I want the action on the above said matter and also want to get back full refund of my money with appropiate compatation amount from the company against this fraud.

For your reference I have below mentioned the booking ID No.( which was given me at the time of placed order):

[protected]

[protected]


your early action will be highly appriciated.


Thanks,

Pankaj Singh
Mob. No. [protected]

i place 2 pices of kodak 10.2 MP. Dizital Kodak Cemaro & indiatodaybookclub was give me 1 best offer but till today i cann't receive any othere gift which are promisses by them. that offer is buy 10.2 MP camero & get 12 books (best selar Kit) , 3 CDS (britanica Encyclopedia) 4 GB Memory Card , 3day/2 Night Holiday Packege & 3 Return Air Ticket in india.

but now indiatodaybookclub was side me this is wronge commitment. we cann't give this all item. you forget all this item & accept only cemaro.

THIS PARTY IS FRODE. THIS PARTY M/s INDIATODAYBOOKCLUB is cheater party.

I have requested for renewal of India Today- English magazine for which I received a formal communication from India Today vide letter dated 27.08.2009.

I have been writing to India Today ([protected]@intoday.com) since a month (No.of Emails written = 8 ) and have been receiving wonder assurance that the problem will be solved with two working days which never happend. Further , I am yet to receive my gift also.

I am frustrated with the quality of response which believes in writing assurances to customers like me rather than solving the problem.

I have now requested for refund of my subscription amount which may please be done.

Joya Mookherjee
Mobile +91 [protected]

Dear Sir,
I had booked one 9.2 MP digital Camera with INDIA TODAY BOOK CLUB with Offer of Holiday package & Free Air TIcket on 31/10/2009 when a Phone Call From Ms. Megha of INDIA TODAY BOOK CLUB came to me and she gave me all the details of KODAK CAMERA & THE OFFERS for an anount of Rs. 5298/-. The BOOKING ID[protected] dated 31/10/09 which ws intimated me on phone .The amount has been deducted from my credit card and till date I hvn't recd. teh Camera. You are requested to kindly look into the matter and do needful towards supply of the same .otherwise refund teh amount deducted form my Credit card.

with regards

SANJAY JOSHI
HIG 103, D. K ROSE APARTMENT
E/8 - TRILANGA, NERA RAJEEV GANDHI COLLEGE
BHOPAL - 462039
mobile:[protected] & telephone :[protected]

I dont know if this is some kind of a public trick played by IndiaToday Book Club to promote book sales. About two months ago I received a offer to buy "History Of World" and a set of Free books along with. What was appealing was the promise they made to provide Free Air Tickets. Even though I am not a History Buff I purchased the packet completing all their form filling formalities attracted by their offer. The packet arrived duly along with additional books but there was no mention of Free Air Tickets. When I wrote to the email address they provided I got instructions to send a pdf file to a address called "Premier Sales Promotion Pvt Limited, Bangalore" (btw the customer service phone of IT book club at New Delhi NEVER gets answered.). Naively, I filled in all the details and sent the form through post awaiting next steps. Lo and behold, its been a month now and no news about the offer! I must say this is the stupidiest thing I could have done in my life! Neither IT book club nor their fraud promotion company in Bangalore are reachable. Countless emails have been left unanswered.

I would like the customer interest forums to take up strongly against the IT book Club and ensure that I get the free offer as promised. I had no other incentive to buy the package they advertised and the books are lying unopened with me. Please help bring this fraud to limelight. The Pdf reference number pertaining to my offer for the Premier sales company is IT18985.

Sincere advice - Dont ever get cheated by the white lies being propagated by the IT book club.

Thanks
Sridhar

I got an email in my mail-box...that ,I have been selected for Rs.6000000 sweep-stake by INDIA-TODAY BOOK CLUB.To be eligible for that Rs.6000000 sweep-stake,I was lured in that mail to buy 3 CD-Pack of Encyclopedia Britannica for Rs.574(along with postal charge).IN THAT MAIL ,IT WAS CLEARLY WRITTEN THAT along with those 3 C.D.s -they would provide 2 FREE GIFTS
1.Adidas bag 2.HOLIDAY PACKAGE for 3 nights and two-days..BUT,TILL DATE NO SUCH BAG HAS BEEN SENT.They have sent an unique loin-id to avail holiday-package offer .WHEN I TRIED TO LOG IN THAT website written in that invoice cum delivery note>www.bookstoday.in/promos.htm......I FOUND THAT SUCH SITE DO NOT EXIST.....When contacted in the helpline no,they also harrased me unusually.......
I WANT TO TAKE LEGAL ACTION AGAINST INDIA-TODAY BOOK CLUB after being cheated by this organisation..
My order no>06A[protected]
ORDER DATE>06-NOV-09

----- Original Message -----
From: Mehul Kuwadia
To: Response
Sent: Monday, November 16, 2009 12:19 PM
Subject: Re: LAST & FINAL WARNING


Dear Saurav,

This refers to the telecom we had. about 11 days ago where in you assured me that the Rebook Shoes for which I have already paid long time ago will be delivered within a week. It is more than 10 days & I haven't received them. Nobody answers the phone call also.

I guess its time that I go to the consumer court, as all that I am asked to do is have patience.

Do inform your seniors that if I do not receive written status on the shoes by today evening I will have no other alternative but to initiate suitable legal action against you at your cost & consequences.

Mehul Kuwadia (India's No. 1 Trainers' Trainer)
Chief Executive
Grey Cells© (HRD, Training & Placement Consultants)
104 & 105 Orbit Estate, Chincholi Bunder, Off Link Road, Malad (W), Mumbai – 400064.
Cell: +91-[protected] Ph: (D[protected]B[protected]
Alternate E-mail: [protected]@greycellsindia.com Website: www.greycellsindia.com

| Enhancing Excellence In Performance |[protected] | 65,000 Training Days | 1100 Clients |


----- Original Message -----
From: Mehul Kuwadia
To: Response
Sent: Friday, November 06, 2009 12:58 PM
Subject: Re: LAST & FINAL WARNING


Dear Amit,

I refer to the telecom I had today with CRE Saurav, wherein he has assured that the shoes are ready for dispatch & will be delivered to me within a week's time.

I hope the same will be done without further delay.

Kindly confirm by return e-mail.

Regards,

Mehul Kuwadia (India's No. 1 Trainers' Trainer)
Chief Executive
Grey Cells© (HRD, Training & Placement Consultants)
104 & 105 Orbit Estate, Chincholi Bunder, Off Link Road, Malad (W), Mumbai – 400064.
Cell: +91-[protected] Ph: (D[protected]B[protected]
Alternate E-mail: [protected]@greycellsindia.com Website: www.greycellsindia.com

| Enhancing Excellence In Performance |[protected] | 65,000 Training Days | 1100 Clients |


----- Original Message -----
From: Response
To: 'Mehul Kuwadia'
Sent: Wednesday, October 28, 2009 3:48 AM
Subject: RE: LAST & FINAL WARNING


Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we request you that kindly wait for some days. You will receive the same soon.



Please note your Membership number ITBC08544988 for your future references.



We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Warm Regards,

Amit Kumar

Executive Relations

India Today Book Club





-----Original Message-----
From: Mehul Kuwadia [mailto:[protected]@greycellsindia.com]
Sent: Tuesday, October 27, 2009 3:33 PM
To: response (ITBC)
Subject: Re: LAST & FINAL WARNING



Dear Kuldeep,



Its been 12 days since I received this reply, but I have not yet received

the shoes!!!



In last one year I have received many such false promises....



Do inform your higher authorities that I am now planning to take up the

matter with Consumer Court....



Mehul Kuwadia (India's No. 1 Trainers' Trainer)

Chief Executive

Grey Cells© (HRD, Training & Placement Consultants)

104 & 105 Orbit Estate, Chincholi Bunder, Off Link Road, Malad (W), Mumbai -

400064.

Cell: +91-[protected] Ph: (D[protected]B[protected]

Alternate E-mail: [protected]@greycellsindia.com Website: www.greycellsindia.com



| Enhancing Excellence In Performance |[protected] | 65,000 Training Days |

1100 Clients |





----- Original Message -----

From: "Response" <[protected]@indiatodaybookclub.com>

To: "'Mehul Kuwadia'" <[protected]@greycellsindia.com>

Sent: Wednesday, October 14, 2009 4:39 PM

Subject: RE: LAST & FINAL WARNING





Dear Member,



We apologize for the inconvenience cause to you.



With reference to your mail, we would like to inform you that we have

already escalate your matter to our concern department , so that we would

like to request you please wait for some time , make sure you will receive

your shoes as soon as possiable.



We assure you to provide always best services.



For further queries & assistance please feel free to call at our helpline

[protected].



Thanks & Regards

Kuldeep Singh

India Today Book Club



-----Original Message-----

From: Mehul Kuwadia [mailto:[protected]@greycellsindia.com]

Sent: Wednesday, October 14, 2009 12:01 PM

To: response (ITBC)

Subject: LAST & FINAL WARNING



Dear Nitin Sawhney,



Membership No: ITBC08544988



Order No: 0GA[protected]



It has been almost 1 year since I paid the money for books + free gifts

including Adidas Shoes (Size 6)



Somewhere in January 2009 I received a letter from you saying that instead

of Adidas shoes you will be sending Rebook shoes. An amount of Rs. 748/- was

also debited from my credit card.



I have been constantly following for non-receipt of shoes. Everytime I am

assured that it will be sent in 15-20 days, however it is not being done.



This is last & final warning. If I do not receive the shoes within 15 days

of sending this e-mail, I will have no other alternative but to go to

consumer court for legal remedies.



Looking forward to an early positive response.





Mehul Kuwadia (India's No. 1 Trainers' Trainer) Chief Executive Grey CellsC

(HRD, Training & Placement Consultants)

104 & 105 Orbit Estate, Chincholi Bunder, Off Link Road, Malad (W), Mumbai -

400064.

Cell: +91-[protected] Ph: (D[protected]B[protected] Alternate E-mail:

[protected]@greycellsindia.com Website: www.greycellsindia.com



| Enhancing Excellence In Performance |[protected] | 65,000 Training

| Days |

1100 Clients |

COMPLAINT AGAINST INDIA TODAY BOOK CLUB

NO REFUND
I was offered four books costing Rs 552/ by E mail. By mistake the money was paid to you through credit card by my secretary by mistake ( order No OGA[protected] DATED 29/06/2009), since I already ordered same books by SMS costing Rs 332/(Order No oga[protected]. You sent me SMS confirming my Rs 552/ order. I immediately requested you cancel the order but to my surprise on 3-4 day, a courier came with the packet to be delivered to me. I refused to take the delivery & requested to refund me Rs 552/ paid to you on 29/06/2009. But till date I have not received the payment.
As regards, my FIRST order of books worth Rs 332/ you accepted to send me books again. Fresh order No OEA[protected] DATED 21/09/2009.
I reque4st you to refund me Rs 552/ immediately & send me packet of books worth Rs 332/ immediately.
Dr M. R. Jain

DEAR SIR


MY MEMBERSHIP NO :: ITBC08476987

I HAVE BROUGHT BOOKS , CDS, BOOKS, REEBOK FITNES KIT FROM LIVING MEDIA INDIA LIMITED THROUGH INDIA TODAY BOOK CLUB.

I HAVE NOT RECEIVED ANY FREE GIFT FROM YOUR COMPANY

PLEASE ARRANGE THE FREE GIFT ALLOTTED TO ME.

WITH REGARDS

K.PANDIDURAI

[protected] Forwarded message[protected]
From: Pranav Bandhara <pranav.[protected]@gmail.com>
Date: Tue, Sep 8, 2009 at 1:19 PM
Subject: Application for the Cancellation Of “Holiday Package scheme” , Membership No.: ITBC0975747 , Invoice No. : ORA[protected] TS , Dated : 28/07/09, Order No. : 0GA[protected] , Dated : 25/07/09
To: [protected]@indiatodaybookclub.com, Feedback Club <[protected]@indiatodaybookclub.com>, [protected]@bigcity.in, [protected]@indiatodaybookclub.com, sourabh shrivastav <[protected]@offers.indiatodaybookclub.com>


Dear Sir,

KINDLY FIND ATTACHED SHREE MARUTI COURIER SERVICE DELIVERY POD COPY BY RECEIVED BY LIVING MEDIA INDIA LTD. ,Mr. RAHUL SINGH DATED ON 25/08/09


My booking details is under :



Name : Pranav N. Bandhara



Membership No. : ITBC0975747



Order No. : 0GA[protected] , Dated : 25/07/09



Invoice No. : ORA[protected] TS , Dated : 28/07/09.



APPLICATION FOR THE CANCELLATION



From : PRANAV N. BANDHARA
Swaminarayan Bhavan,
Opp: Dev Deep Society,
Modi Bung low, Ichhanath Road,
Near Sargam Shopping Centre,
SURAT-395007,GUJARAT
Mobile : [protected]
E-mail : pranav.[protected]@gmail.com


TO,
Living Media India Ltd.,

India Today Book Club,
B-47, Indira Enclave, Neb Sarai,
New Delhi-110068

Ph. No. –[protected],

Fax.:[protected]

E-mail : [protected]@indiatodaybookclub.com








Sub.: Application for the Cancellation Of “Holiday Package scheme” offered by India Today Book Club & want refund amount of Rs. 5943/=00, Membership No.: ITBC0975747 , Invoice No. : ORA[protected] TS , Dated : 28/07/09, Order No. : 0GA[protected] , Dated : 25/07/09


Dear Sir,



This is with reference to my Booking for the Holiday Package Scheme (7 Night Stays in 5 star hotel in just Rs. 5943/=00) offered by you on me by several tedious telephonic conversation.



After your teleservices several call on my mobile no. [protected] between dated 15/06/08 to 03/07/09 regarding your Holiday Package Scheme. I regret your call several times. Till was I am not interested.



But to avoid your telephone call on my mobile no. [protected] I had done online payment of

Rs. 5943/=00 dated on 04/07/09 trough my Credit Card No. [protected] by online telephonic conversation with Mr. Vimal (Your sales executive) .His mobile no. is : [protected].



Mr. Vimal was committed me to send me voucher code on my residence address within 15 days i.e. on or before 20/07/09. but till 20/07/09 I was not received any voucher code. & by Mr. Dinesh Shani told that your booking was done on another name Mrs. Megna Choudhary & I was proceed for the new booking ID immediately. At that time I was also want my Rs.5943/=00 Refund.



But it was to late for me. I was plan my holiday for the 14/08/09 to 20/08/09 (because of Janmashtami , Independence day holiday week ). I was receive your courier @ dated 01/08/09.

Till I had to fill up the form & send it back to Bangalore , Now how can I was trust you that you will be give me Promotional code within 10 days ????? if voucher code was received by after one month .

Now How can I plan my 14 /08 /09 holiday without any information ??? Train booking was also not available???



So I am return your Original booklet (without filling anything) & Invoices ORIGINAL copy to your above New Delhi office address , kindly refund my amount RS. 5943/=00 in my credit card no. [protected].



This is going to be me lots of Mental Harassment & wasting of my valuable time & STD Call money.



THIS IS MY LAST & FINAL WARNING TO INDIA TODAY BOOK CLUB &

REQUEST YOU TO CREDIT MY AMOUNT RS. 5943/=00 ON CREDIT CARD NO. [protected].



OTHERWISE I WILL DO LEGAL ACTION TO CLAIM FOR ALL MY WASTED MONEY , FALSE COMMITMENT , MENTAL HARASSMENT , WRONG TELEPHONIC CALLS.



My booking details is under :



Name : Pranav N. Bandhara



Membership No. : ITBC0975747



Order No. : 0GA[protected] , Dated : 25/07/09



Invoice No. : ORA[protected] TS , Dated : 28/07/09.





Regards

Yours truly,





Pranav N. Bandhara





Enclosure :



1) Booklet no. 002656

2) Original Invoice zerox copy

3) Credit card Statement Xerox

I am a subscriber of India Today magazine since last 10 years.After that I have been renewed my subscription for next five years. It was informed me that as a free gift for renewaI of subscription I will receive REEBOK company shoes very soon by the office of India Today.
After several follow-up for this gift, I did not received any kind of such gift. I have again contacted To their office and again they informed me that the perticular size of said shoes are not available.
Again lot of time passed then I received one parcel, well covered and sealed with company stickers.
When I opened this parcel I found Box of adidas for shoes. I opened the box and I found one compact disc and a book but not any kind of shoe.
It is very regretful to say that what is this going on from INDIA TODAY ? or this is only fraud to attract subscribers and if it is like that then it is realy shameful to INDIA TODAY group.