India Today / BagItToday Complaints & Reviews

on 28th October 2009..one India Today Book Club representative / Agent called from Delhi (phone no starts from 0112050XXXX) and gave me offer of HTC TOUCH 2 phone featuring 512mb rom, 256mb ram
n 3.2 meega pixel camera, 16gb expandable memory and with SWATCH Watch worth Rs.7000 free and Air Ticket Voucher worth Rs.7000 valid for one year. So immediately i have checked HTC phone on
Internet and i liked the features of the same fome. So i go ahead with the offer and requested the agent to give me 16 gb ram insted of Air Ticket Voucher and he agreed. I have reconfirmed the
offer from his mouth n swapped the creadit care on IVRS. After confirming he gave me the order no (which is :[protected] and i was happy.

On 3rd Nov verification dept agent called up and i receive the Order no (0GA[protected], i was surprised that order no was differnt, so i have asked that person what was my order, he told HTC
P3470 phone, 2 mp camera and so on. This was not my order.he told this is only order. Then i told your agent agreed to give me 16gb mem insted of Air Ticket Voucher.He told this will not happen
we will not give such thing jo bhi hai offer ke sath wahi milega.Then he told that i'll forward this complain to concern department and they will call you soon. They didn't all yet and i
received the HTC3470 phone with swatch watch on 7th Nov 2009. Again i received the phone call from verification dept for order received or not , again i told her the same story and she gave me
one phone no [protected] and told me to speak/. I have tried so much time but no one is picking up the phone andf till date nor i received any phone call from India Today Book Club.

Sir,

I have really made a big mistake by opting your offer. since 5 months I am struggilng for getting right products/for cancelling the order/getting back the refund.

I was offered style kit over phone about 5 months back, I agreed and I was charged wrongly for fitness kit to my credit card (Rs 3199/-). then I received (Order no OGA[protected] a parcel on some others name i.e. Narendra Waswani ( my name is B Ranganath). As the name was wrong post office people did not give the parcel and sent back to you. when I contacted your call center about 45 days back, I was told that parcel has back and your amount (Rs 3199/-) will be credited back to your credit card account).

So far I have not received back My amount back. Now everything is working on electronic media all above the process should complete within 15 days, but it is still pending since five months.

I am not understanding why it is being delayed, if at all you are not going to refund please intimate me I will stop writing to you.

[protected]@mail.com

Ref: Memebrship No. ITBC 09997794
Order ID [protected]
Order No. M-Commerce/0GA[protected], 08.09.09

With reference to the above order and online payment of Rs. 7,598/-, paid by me on 08.09.09, for "Philips DVD Player and Home Theatre System", I have not received the consignment so far. It was informed that the order will be delivered within two to three weeks.
After various mails, and lodging of a complaint in this site, I got a response giving Docket No. 1114162& Tracking No. 69358186 of Dart Mail. I had gone to Dart Mail site and found that they have picked up the consignment on 06.10.09. Till today I have not received the consignment. When contacting India Today Book Club, they says wait for some more time. I would like to lodge a complaint in this regard, and hope to get your immeadiate intervention to either deliver my order or to get a refund of my payment.

I have been a subscriber to India Today (English) for the last 10 years and Business Today for the last 1 1/2 years. I have not been getting the magazines in time (i.e.) atleast after 2 days it hit the news stand. What I am getting the magazines is once in a month and that too after making the complaint at their Customer Service Deptt. During the last 1 year I wd hv made atleast 20 complaints about the inordinate delay in getting the magazins but in vain. The last one being 2454452 for India Today (English) and 2454458 (Business Today). What I am getting a standard reply is " the matter is taken up with concerned department who will revert within 3 working days" After having paid the subscription in advance why should I deprived of getting these magazins in time?

Dear Sir,

I had called[protected] & lodged my complaint on FREE GIFT of my booking ID “[protected]”. It was told that my issue will be resolved in 7 days but till date I have not received any mail or call from your customer care.

Pls look into this matter on priority. Below is my latest mail correspondence for which I recieved no response.

Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12,Twin Industrial Area |Central Hope town, Selaqui,Dehradun|
Mob: +[protected]|Tel: +[protected] / 6541798 |
[protected]@tupperware.com |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
________________________________________
From: Shirbhayye, Chandan
Sent: 16/10/2009 11:04 AM
To: '[protected]@intoday.com'; '[protected]@intoday.com'; 'sunil.[protected]@intoday.com'
Cc: '[protected]@indiatodaybookclub.com'; 'Chandan Shirbhayye'
Subject: Reg - ITBC Travel Offer

Dear Sir,

I had subscribed for attached offer on 30-July-2009 & My Booking ID is “[protected]”.

Now I want to avail this offer, can you pls advice your customer Care so that I can take necessary details from you.

Also till date I have not received any formal document from you regarding my subscription, pls do the needful.

Im very sorry if this mail is addressed to unconcerned person, in that case pls let me know the right person mail ID.

Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12,Twin Industrial Area |Central Hope town, Selaqui,Dehradun|
Mob: +[protected]|Tel: +[protected] / 6541798 |
[protected]@tupperware.com |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company


--- On Thu, 7/30/09, India Today <[protected]@offers.indiatodaybookclub.com> wrote:

From: India Today <[protected]@offers.indiatodaybookclub.com>
Subject: EXCLUSIVE OFFER FOR YOU!!!!!!!!!!!!!!!
To: [protected]@yahoo.com
Date: Thursday, July 30, 2009, 2:12 PM


Dear Sir,


Please Find The Attached file. Our Executive will get back to you ASAP



Thanks
ITBC(Sales Divison)

KRUNAL KAMLEKAR
ANABIOSIS MEDISCIENCES LTD.
206, ISCON MALL.
ABOVE STAR INDIA BAZAAR.
SATELITE, AHMEDABAD – 3800015
PH: [protected],[protected].
Email : [protected]@yahoo.co.in
DT: 24/10/09

To,
THE MANAGER
Consumer Complaints Department India.

Re: [Product: Living Media purchased from India Today]

Dear Customer Service Manager

On 14th April 2009, I bought a product “Living Media” a Product of India Today Book Club and made the payment through Credit Card thrice from “BarclayCard Nos: [protected]” and twice from “HSBC Classic Card Nos: [protected]” as the told that they have not received the payment as transaction has been failed. But when I received the monthly statement of both the Card then it showed that the payment has been released from both of the Card as mentioned above thrice from “Barclays Card” and twice for “HSBC Card”. I have attached the Credit Card Statement for reference.

But I have not received the product. When I had contacted “Mr. Azim Khan” and “Ravi Singh Negi” the head of the customer care department of India Today, they assured me that they will refund the money back, but till date I had not receive the refund back so when I contacted “Mr. Azim Khan” and “Ravi Singh Negi” regarding it they are not responding or resolving this matter since more than 5 to 6 month are over. Furthermore I am constantly making call to them for help but all in vain and incurring more than Rs:2500 telephone bill behind this issue.

I am very much disappointed and no hope of justice from them so, I urge you to please take very strong action against them and please resolve the problem so that I can get my money back.

I look forward a very positive reply from you and to a resolution of this problem. Please contact me at the above address or by phone numbers.

Yours sincerely
[KRUNAL KAMLEKAR]

Cc: THE INDIA TODAY BOOK CLUB ([protected]@indiatodaybookclub.com

I have purchased a 12 book set with 4 encyclopedia CDs for Rs 3198 , for which India Today Book Club had assured me of a free gift of 3 day & 2 night holiday stay in 3 to 5 star hotel package including round air ticket for 3 adults at any location in India from a list of 60 destinations.

I got a Unique Promo ID:[protected]A[protected]
LOGIN WEB ID : 1594803
Order No. : 0GA[protected]
Invoice Date : 10 Oct b2009
Order Date: 9 Oct 2009
WEB No. :[protected]
Membership No.: ITBC09124803

mentioned in the Invoice of parcel received.

Complaint 1.)
I was told that I would get my package detailing the list of locations & Name of Hotels with the parcel .But it had nothing except 12 pirated CDs & pirated copies of books.

Complaint 2.)
The invoice tells us to visit to www.booktoday.in/promos.htm for redeeming this free gift package of hoday.But this link is a fraud as it doesnt accepts the unique promo ID and tells that the details we have entered are wrong.

Complaint 3.)
Invoice tells to contact on[protected] for any assistance, where as this number is also a fake/cheat as no one picks up call & all we hear is an IVR voice line telling us to hold the line as our call in very IMPORTANT to them (may be they should be getting some sort of money for each call we make to them).

Complaint 4.)
I was contacted by India Today Shopping club to purchase a Samsung Touch Screen Phone (from number[protected] with which they were offering me the same free gift of 3 day & 2 night holiday stay in 3 to 5 star hotel package including round air ticket for 3 adults at any location in India from a list of 60 destinations.When I asked the calling agent (naming ALI) about the location of India Today Book Club Office , he was reluctant to tell me the same & after few arguement he said that it is in Connaught Place New Delhi , where as the Invoice I received mentions the address for same as India Today Book Club , B-47 , Indira Enclave, Neb Sarai New Delhi-110068.The agent was giving me wrong informations repeatedly like he told me to go to www.bigcity.in/indiatodaybookclub/holiday to redeem my free gift instead of www.booktoday.in/promos.htm which was mentioned in my Invoice.

Complaint 5.)
When told the calling agent to help me redeem my free promotional gift by instructing me on phone , he said OK and immediately hung up call.(as if he was caught red handedly)

Complaint 6.)
When I was making the purchase on phone with the India Today book club calling agent, I was never told that I m getting this free package of holiday for purchasing the 12 book package.Instead he framed all this a if I am purchasing a 3 day & 2 night holiday stay in 3 to 5 star hotel package including round air ticket for 3 adults at any location in India from a list of 60 destinations.And when I completed the financial transaction of Rs3198 on phone he informed me that I would get a 12 book set with 4 encyclopedia CDs free with this holiday package ( which was completely wrong, false , opposite to actaul real fat that I had actaully purchased a 12 book set/pirated book set.

Complaint 7.)
Each and every link to contact India Today Book Club is fake , fraud and misleading.Even its official website www.indiatodaybookclub.com itself is misleading as it tells to enter LOGIN WEB ID : 1594803 alng with Membership No.: ITBC09124803 to get a usermane/password.Where as after entering these details all we get is a blank web page.I tried this 50 times with 4 different web browsers and I get the same blank page in response.

Complaint 8.)

If the India Today Book Club is officially located in New Delhi the why I was getting all its previous calls from Noida STD code 0120 and why does its phone helpline[protected] doesnt responds??

Complaint 9.)

Why each and every we link to redeem the free gift is fake, why does they always say that entries we have made are wrong.Even the alternate link www.bigcity.in/indiatodaybookclub/holiday also doent accepts any of the credentials provided by this so called indiatodaybookclub.

Complaint 10.)

In my opinion India Today Book Club is a complete fraud, fake , robbing as it shows lucrative offers to give the pirated & rotten goods/CDs for a pinch of bucks.I thinks this could be masterpeice of a terrorist mind to rob Indian money & use it for funding unlawful activities like 9/11 , parliament attack, bomb blasts and helping other Islamic terrorist organisatins.I hink some serious Police/Legal Action must be taken againt this India Today Book Club ASAP because I already read several complaints against it on various consumer complaint forums ( after being its victim ofcourse ).
ITS A COMPLETE FRAUD
ITS A DAY ROBBERY
ITS HAS A SMELL OF SOME CRIMINAL MIND
ITS FAKE
IT DOESNT RESPONDS AFTER PAYMENTS
IT DOESNT HELPS CUSTOMERS AND MISGUIDE THEM

tHEIR EACH AND EVERY FINANCIAL ACTIVITY MUST BE TARCKED BY SOME FINANCIAL OR INVESTIGATION AGENCY APPOINTED BY GOVT. OF INDIA

I NEED MONEY BACK OR SHOULD BE COMPENSATED FOR ALL HARRASEMENT

I m Yogesh Ashok Adsule
Add:- House No.488, Navjeevan Society, PAdmavati, Sahakar Nagar No. - 1, Pune - 411009
I will Purchase offer is Codak C180 Camera Rs. 5698/- & free gift Reebok Gogals Rs. 4000/-, Holliday Packag 3 days Total free 2 persan and 1 child & air ticket 7000/- & jwellary voucher 5000/-
but recently i meet only camera and data code no charger no sale no camera pouch and no gifts

after 10 days no meet everything after i will case for Indiatoday bookclub

Membership No. ITBC09127746


WEB ID IS 1687746

Order No. 0GB[protected]

Invoice No. ORB[protected]

pl urgently send everythings
Mob. No. [protected]

No meet gifts Reebok Classic Wristwatch + Surat Diamonds Voucher on purchase as a sure gift.
The books were delivered after 3 weeks.
The gifts + voucher has n...

Dear sir,

1.With due respect I mr srikant pattnayak a subscriber of the India to-day shopping club is lodging a 4th complain to you but unfortunately I cant got any respond to you. I have received my reebok shoe but as per your assurance I cannot get any travel voucher. Whenever I m contacting to customer care than I cannot get any satisfactory answer. So I want to why my problem does not shut out. No body is gave correct answer, all are giving answer like as mobile customer care center. They are also aware for their customer but your care center like as street dog.

2, I was booked online for reebok shoe with track suit but when I paid cash on delivery I found a floater with single shots I paid rs 1658/- . so I want to know what is your motto.

3. To day I received another item by cash on delivery that was puja thali, that was never i booked that item. If 1st mistake by your organization its ok and I was also complain that 2nd time it can be excuse but your group have done 3rd time . so it is clearly discloses that your motto is to cheat people with cheating intention.
So according to me all of your organization who is looking this shopping item are non sense, cheater, un civilized , barbarous.

Why your organization is cheater and 420:- when you dispatched the item why you do not discloses what item is inner container, if some thing is mistake in inner so purchaser can replace it or another booked it.
Why your organization is non sense and un civilized :- when your customer care call us for conformation that time I was informed for previous complain, so that time your executes of call center misbehave me and referring to complain customer center. So my question to you that is customer care was take order to me? So why I will call customer care? I was lodged 4 time complain by e-mail but un fortunately no body is able to answer me.
So your cheating is too much and over the limit so please don’t cheat to innocence people. And don’t loose your reputation in global market. I was already delivered 4 time e mail if you want to which type of my complain u can check my previous letter in this id. I m waiting for your quick response as soon as possible. Other wise I will take judicial shelter as per your sms you r attracting 420 ingredients of Indian penal code.

I have recieved the Brittanica word search CD rom along with other two CDs after paying Rs. 574/= without free gifts. I have already sent a mail regarding this to india today book club.

Sir I booked the following items through phone with the Sri DEEPAK and Sri SHAWAZ Excivtive of the Living Media India Ltd, on[protected] the cusomer Id is given below which are paid by me through credit card,
Cusomer Id NO:[protected],[protected],[protected],[protected],[protected] and[protected]
I paid the amount about 60,000 for the supply of Samsung Mobile with free gift Air Tickets (Return)for Four members, LAPTOP with holiday voucher,personnel computer with mobile phone,LCD TV with home theatre and onther LAPTOP make SONY with return AIR tickets for four members and other items etc.

When I want to contact to the firm they said few items are sent to you when I contacted with BLUE DART curier they said it has been adressed to RAJSTHAN but your contact Number is mentioned as [protected] Sir I am paying interest for the money which was taken by the above firm I sent so many mails and contacted to the Mr.DEEPAK and Mr SHAWAZ they are switch off the phones if you are not credit to the my amount back to my account I forcebily to take leagalcourse on the firm.

I hope You wil not allow to go such a long step and you will salvo the problem

Thanking you,

MOHAMED SAIFULLA

I had booked two orders over phone to India Today Book Club On27.09.09 and 10.10.09 for best sellers and Kodak Camera respectively. I was told that offers were specially given to me as I was one of the elite member of INDIA TODAY BOOK CLUB. I was also told that if I don't avail this offer, I would be missing the chance of getting a "great dhamaka gift" in Diwali which is already stored for me by ITBC. The offer also included round air ticket and Holiday Vouchers and other free Gifts worth Rs.14000/ and Rs.25000/. I have received the Best Seller Books and Kodac Camera by Courier. Instruction is given to log on to www.bookstoday.in/promos.htm to avail the free gifts. Now when I am trying to log in I find that the web site dose not exist. While booking the order I was told that all the Holiday and Air ticket vouchers will be sent along with the courier. I am a member of ITBC since two years and this false commitments are being given often and this type of incident happened before also .I had lodged complains before also but no fruitful action is taken from their side. For ready reference my order nos. were 0GA[protected] dt.27.09.09 and 0GB[protected] dt.09.10.09. Requesting you to please stop this cheating and necessary action to be immediately taken
Thanks and Regards
Arunava Chatterjee

I am enclosing the letter written to ITBC
Dear Sir,
1. I had booked order for three sets of spiral cups and saucers vide order no M-COMMERCE/0GA[protected]. The order value was Rs. 1944.Each cup and saucer set was supposed to have four cups and saucers. I received the parcel fully intact. It had three small boxes inside. However, when I operned the box, each box contained only two cups and saucers instead of four.

2.I lodged the complaint with
Ms Sushma Pundir on 05 Jul
Mr Dinesh on 20 Jul
Mr Ashutosh on 30 Jul
Mr Amit on 26 Aug
Ms Priya on 17 Sep
All the above promised me immediate action and said that the remaining cups and saucers will be delievered within ten working days.
3. However, till now nothing has happened. I spoke again today TO Mr Amit who was surprised that my items were not delivered. However, this time I insisted on speaking to supervisor and I was connected to Mr Ravi after a hold of 22 minutes. Mr Ravi wanted to know the weight of the parcel after a gap of 5 months. He informed me that nothing was done and he would forward my complaint to his superiors if I send it by e mail.


4. It is quite apparent from the above that the five customer service representatives either did not know their job or tried to hoodwink me. If I was told on 05 Jul to keep the empty boxes, probably I would have kept it.

5. In view of the above, it is requested that the my order may be completed at the earliest. Failing which, I may not have any option other than approaching Consumer Protection Cell for not completing the order and attempt to cheat by customer service representatives of ITBC. You may also like to keep records of my conversations with your customer service representative handy for subsequent use.


6. Till this matter is sorted out to my satisfaction, you are also advised not to contact me on phone/SMS/ e mail with any new offer otherwise I will consider it spam and invasion of privacy.


7. Thanking you, I am sure ITBC will not disappoint me.


Amit

sir,

my login web id is 1916401. membership no itbco09116401. i have received the kodak c 180 camera. but i am very sorry to state that i have not received the gifft offers as made on my mobile by your mr. sandeep the supervisor and one mr. ankush. the offers are 1.rebook sunglass,2.surat diamonds jewellery gift hamper for 5000/-rs 3.2nights 3 days fully paid with food holiday voucher of 3 star accommodation and 4.one round trip [censored]y paid executive class air ticket and finally the final stage entry ticket tothe sweep stakes of rs6000000/- order no ogb[protected] dt 20/09/2009

hope you will despatch the same immediately,

nagaraj n v

I had placed 2 orders with ITBC.
1. Domestic Holiday Package including a) 12 Books, b) 3 CDs, c) Return Air Tickets with Taxes for 2 Adults and 1 child and d) Stay in any of the 5-Star Hotels in India with Breakfast and Dinner.

Complaint: I have received only the books and CDs. I have not received any further information about the Holiday Package which is what was marketed by the marketing people. The agent, Rajendra, had informed me that within three days of receiving the books, I will be contacted by ITBC for delivering the details of the Holiday package. But there is no such sign even after 3 weeks and he is not receiving my calls anymore.

2. Combo offer of SAMSUNG MOBILE PHONE + PHILIPS HOME THEATRE + FUJIFILM DIGITALCAMERA with all accessories.

Complaint: I have received only the phone. There is no further news about the Camera and Home Theater. I called up Dilip, the marketing agent from ITBC who had handled this order. But this person received my call only once and after coming to know the reason of my call, he simply disconnected the call. He is not taking my calls anymore.

I once got reply from [protected]@indiatodaybookclub.com that I have to claim my gifts from http://bookstoday.in/promos.htm. But this site shows that it is down for maintenence and that I have to login after 3 days. This condition is not changed for the past 10 days.

I have written several emails to all the three available IDs [protected]@indiatodaybookclub.com, [protected]@in.com and [protected]@offers.indiatodaybookclub.com. I have directly tried calling these people over phone and sent several SMSs to them to convey my concerns. But there seems to be no response of any kind from these people.

I need guidance as to how to proceed. There has to be some limit to the freedom with which these people have made it a habit to very conveniently cheat people and just escape.

I ordered for Reebik shoes + Free Beneton Watch amounting to Rs. 2,198/- but informed through First Flight Courier about the Parcel containing BENETON WATCH, SUNGLASSES, MESSANGER BAG, CAP AND BELT. I returned the same from the courier itself on 09.06.09. Till then I have been repeatedely requesting through E- Mails and telephonically on [protected] to refund my amount but nothing has been done so far except the assurances. I made the payment of Rs. 2,198/- through credit card on 15.05.09. I have also sent a letter dated 11.09.09 to Mr. Amit Kumar, Executive Relations, India Todat Book Club alongwith the photocopy of Credit Card statement but the money has not been refunded to me. You are requested to refund the money to me and presently noone is responding on phone No. [protected].
Regards, Jagdeep Singh, Membership No. ITBC0928522.

India Today Book Club

PATHETIC Customer Care. Suggest you rename it to Customer Scare. I bought a Kodak Camera recently and was to get 1 travel voucher and 1 flight voucher along with it. I got the camera but without the free gifts. Subsequent attempts to contact customer care have all failed as I get put on hold for 30 minutes each time before I hang up. However, bulk mail peddling other probably equally phoney offers continues!

This is the last time I bought through them

Dear Sir,

This is with reference to the Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch), i have placed with India Today book club, I have received the parcel but the box did not conatined wrist watch. I have been writting ti India Today Book Club regarding this issue since March 2009, but they are still investigating the matter, its far beyond my understanding that how come it can take 6 months to investigate a simple matter. pasted below are the copy of mails i have been sending to India Today Book Club since march 2009 for your kind reference.


Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Executive Relations
India Today Book Club




From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent:[protected]:11
To: response (ITBC)
Subject: Fw: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear all,

If you have any other format apart from pasted below. please send across. Its been more than six omths since march you are investigating the case. Your mail ID is not competent enough to resolve this issue. Please help me with the mail ID of some senior person. who can address my problem.

========================================================================

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.

We request you kindly wait some more working days.

Very soon we will inform you about the status of your request.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected]or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Executive-Customer Relations
IndiaTodayBookClub

================================================================================...⇄

Best Regards,

Suraj Yadav
Asstt Sales Manager-Mortgages | HSBC
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone. [protected]
Fax. [protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in
______________________________________________________
----- Forwarded by Suraj YADAV/PLB BOM/HBAP/HSBC on 09/26/2009 01:06 PM -----
Response <[protected]@indiatodaybookclub.com>
04 Sep 2009 07:31 Mail Size: 125857


To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]











Our Ref

Your Ref





Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.

We request you kindly wait some more working days.

Very soon we will inform you about the status of your request.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected]or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Executive-Customer Relations
India Today Book Club







From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Monday, August 31, 2009 8:05 PM
To: response (ITBC)
Subject: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear All,

Its far beyond my understanding that how come you are investigating this matter since month of March 09. I really appreciate your
seriousness of investigation that it is taking so much time. probably the team of FBI or RAW might have been investigating the issue
raised by me. or India today might have appointment a committee of some Judges from supreme court. I also feel pity on me and also
surprised of the foolish response i have been getting since March 09. i think now the time has come that you should provide me the mail
ID of some one who holds an authority and can resolve this issue with topmost priority. the money i have paid you in advance before the
product reached me is my hard earned money.if you cannot respect the hard-earned money of your customers, please stop making
mockery of them by sending pasted below stupid mails which i have received four times since March 09.

Its a kind request not to cut paste the below pasted response of yours, that you have sent on your earlier mail.

================================================================================...⇄

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that due to some technical problem your
request was not processed so we have again forwarded your mail to our concern department with required all details.

Very soon we will inform you about the status of your request.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or
[protected]toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEWDELHI-110068

================================================================================...⇄

Best Regards,

Suraj Yadav
Asstt Sales Manager-Mortgages | HSBC
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone. [protected]
Fax. [protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in
______________________________________________________
----- Forwarded by Suraj YADAV/PLB BOM/HBAP/HSBC on 08/31/2009 07:48 PM -----
Response <[protected]@indiatodaybookclub.com>
18 Jul 2009 12:43 Mail Size: 97175



To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]















Our Ref

Your Ref






Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that due to some technical problem your request was not processed so we have again forwarded your mail to our concern department with required all details.

Very soon we will inform you about the status of your request.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
CHETAN ARYA
India Today Book Club








From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Friday, July 17, 2009 5:39 PM
To: response (ITBC)
Subject: Fw: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear all,

Please revert on the appended mail, as on date no reply has been received by me.

Best Regards,

Suraj Yadav
Asstt Sales Manager-NRI Services | HSBC
52/60, M.G Road
Fort, Mumbai - 400001, India
____________________________________

Phone. [protected]
Fax. [protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in
____________________________________
----- Forwarded by Suraj YADAV/PLB BOM/HBAP/HSBC on 07/17/2009 05:38 PM -----
Response <[protected]@indiatodaybookclub.com>
24 Jun 2009 09:19 Mail Size: 79437




To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


















Our Ref

Your Ref






Dear Member,

Thanks for your mail to us.

With reference to your mail we would like to inform you that your order is fully proceed from our side but due to some technical postal problem neither you receive the parcel nor came back to us and we forwarded your complaint for concern department for look at the matter please wait for some more time You will get your order at the earliest.

For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com
Or Call us on our Helpline Number[protected] Toll Free[protected], 9:30 am to 6:30 pm) or Write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
India Today Book Club










From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent:[protected]:23
To: response (ITBC)
Subject: RE: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear All,

Please refer the appended chain of mails. Its been more than a month, I think India Today is a grest follower of Indian Judiciary system, which takes decades to make a decision. if its not possible at lower level to provide me a resolution for the complaint, please send me the contact details of higher ups, so that i can take it forward, its really anoying and humilating to run behind you for a small watch, its not a matter of few hundred bugs. its a matter of principal and ideology of the organisation, which is least concerned about its customers.

My sincere advice to your organisation please review its Mission and Vision. its realy not what has happened with me.


Best Regards,

Suraj Yadav
Asstt Sales Manager-NRI Services | HSBC
52/60, M.G Road
Fort, Mumbai - 400001, India
____________________________________

Phone. [protected]
Fax. [protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in
____________________________________
----- Forwarded by Suraj YADAV/PLB BOM/HBAP/HSBC on 06/22/2009 06:13 PM -----
Response <[protected]@indiatodaybookclub.com>
13 May 2009 15:04 Mail Size: 59982





To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]




















Our Ref

Your Ref






Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
Executive Relations
India Today Book Club











From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent:[protected]:37
To: response (ITBC)
Cc: [protected]@gmail.com
Subject: Fw: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear all

Further with reference to my below mentioned mail, i would like to bring into your kind notice that, i have spoken to some of the employe off India Today at book club on 04th of April. and he has assured me to send the watch and has provided me with reference no 52371.further to inform you as on date i haven't received any courier or parcel containing such item, request you to please enquire about the same and revert me with the proper solution to this, this incident has spoilt the image of India Today Book club infront of me, also if you are unable to send the watch confirm the same to me on mail so that i can stop marking a mails to you and consider that the such incident has maligned the image of India Today Book club and i should no longer suggest others to any kind of transactions with your organisation.

Best Regards,

Suraj Yadav
Asstt Sales Manager-NRI Services | HSBC
52/60, M.G Road
Fort, Mumbai - 400001, India
____________________________________

Phone. [protected]
Fax. [protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in
____________________________________
----- Forwarded by Suraj YADAV/PLB BOM/HBAP/HSBC on 05/12/2009 08:27 PM -----
suraj yadav <[protected]@gmail.com>
29 Mar 2009 22:41 Mail Size: 34719






To
Response <[protected]@indiatodaybookclub.com>
cc
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
Subject
Re: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]






















Our Ref

Your Ref






Dear all,

Please refer subject matter in my appended mail which i have sent earlier, till date you have not given any satisfactory response. shall i consider that customer grievance has no importance for India Today Book Club, and there is no dedicated team to resolve any disputes.

I regret that i dealt with India Today Book Club, and trust me this was my last order and also i would never recommend any one for placing any order through India Today Book Club, as my grievance has me establish an opinion that India Today Book Club does not have any professional approach to deal with customers, being a banker i understand the importance of customer satisfaction, the only matter that leads to customer dissatisfaction and attrition is the quality of services and ability to deal with customer complaints, there are ways and means to get my issue resolved but i don't want to waste my time for such a nominal amount, Rather i would spend my time some productive work that can benefit my organisation.

Please confirm whether this dispute can be resolved or not once again to confirm you, i am not going to waste mt time despatching the packet back to you, as its a fault from your end end hence you need to take the necessary steps resolving the same.

=====================================================

This is with reference to the above mentioned order i have placed, when my transaction failed through Internet and i received a call for placing an order through IVR, i was so much impressed about the kind of customer service that was provided by you. but I was wrong in assessment of your services or it was too Early to establish an opinion. The order i received by blue dart on 27-03-09. the order placed was for a Reebok shoe size 8 and a United Colors of Benetton wrist watch, i received a box well packed, when i opened the box i was surprised that the box contained a pair of Reebok shoe as ordered and a box of wrist watch from UCB which was empty, the watch was missing and India today book club has dispatched an empty box, is it a process of humiliating customer. i am still unable to understand how such kind of goo[censored]p happened. i am extremely dissatisfied with such happenings, India Today is one amongst the best brands as per my understanding, if i am not wrong. such kind of goo[censored]p by such a reputed brand is really not acceptable. i spoke to your executive over phone who advised me to dispatch back the courier with a complaint letter, i really don't want to get into the trouble of going to courier agent and booking the courier back to you, i am sorry i deny to do any such kind of thing, i don't have a time for such kind of job. and i really will not go for that, leaving such a nominal amount is not a big deal, i will consider the same as charity done by me on behalf of your India Today Book Club, if customer satisfaction really matters to you, i hope you will take some suggestive measures towards this complaint. being a Banker i really understand the importance of Brand Value and believe me i don't want to do any kind of bad mouthing or bad publicity against India Today Book Club, please feel free to call me or mail at earliest.

I still have a faith in India Today Book Club that they will resolve my complaint at the earliest possible time. Please find the order details below.

Invoice No ORA[protected]

Order No 0GA[protected]

LOC ID A

Membership No ITBC09895739
==================================================

Regards

Suraj Yadav

Mob [protected]


On 3/29/09, Response <[protected]@indiatodaybookclub.com> wrote:
Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that the order is fully processed from our end with the order number “0GA[protected]”. Kindly wait for few days. Soon it would be dispatch from our end and come to your doorsteps as we are trying to handover it to you as soon as possible.

Kindly make a note of your membership number as given below for future reference.

ITBC09895739

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,

India Today Book Club















From: suraj yadav [mailto:[protected]@gmail.com]
Sent: Friday, March 27, 2009 4:33 PM
To: response (ITBC)
Cc: [protected]@hsbc.co.in
Subject: Order No 0GA[protected] Reebok Shoe & UCB Wrist Watch)- Mob No [protected]


Dear all,

This is with reference to the above mentioned order i have placed, when my transaction failed through Internet and i received a call for placing an order through IVR, i was so much impressed about the kind of customer service that was provided by you. but I was wrong in assessment of your services or it was too Early to establish an opinion. The order i received by blue dart on 27-03-09. the order placed was for a Reebok shoe size 8 and a United Colors of Benetton wrist watch, i received a box well packed, when i opened the box i was surprised that the box contained a pair of Reebok shoe as ordered and a box of wrist watch from UCB which was empty, the watch was missing and India today book club has dispatched an empty box, is it a process of humiliating customer. i am still unable to understand how such kind of goo[censored]p happened. i am extremely dissatisfied with such happenings, India Today is one amongst the best brands as per my understanding, if i am not wrong. such kind of goo[censored]p by such a reputed brand is really not acceptable. i spoke to your executive over phone who advised me to dispatch back the courier with a complaint letter, i really don't want to get into the trouble of going to courier agent and booking the courier back to you, i am sorry i deny to do any such kind of thing, i don't have a time for such kind of job. and i really will not go for that, leaving such a nominal amount is not a big deal, i will consider the same as charity done by me on behalf of your India Today Book Club, if customer satisfaction really matters to you, i hope you will take some suggestive measures towards this complaint. being a Banker i really understand the importance of Brand Value and believe me i don't want to do any kind of bad mouthing or bad publicity against India Today Book Club, please feel free to call me or mail at earliest.

I still have a faith in India Today Book Club that they will resolve my complaint at the earliest possible time. Please find the order details below.

Invoice No ORA[protected]

Order No 0GA[protected]

LOC ID A

Membership No ITBC09895739
--
Jai Hind
Suraj Yadav
Mumbai -
Mob [protected]









For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.



--
Jai Hind
Suraj Yadav
Mumbai - [protected]





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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.




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This message originated from the Internet. Its originator may or may not be who
they claim to be and the information contained in the message and any
attachments may or may not be accurate.
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.



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This message originated from the Internet. Its originator may or may not be who
they claim to be and the information contained in the message and any
attachments may or may not be accurate.
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.


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This message originated from the Internet. Its originator may or may not be who
they claim to be and the information contained in the message and any
attachments may or may not be accurate.
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************************************************************


*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"


For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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This message originated from the Internet. Its originator may or may not be who
they claim to be and the information contained in the message and any
attachments may or may not be accurate.
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*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions..
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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they claim to be and the information contained in the message and any
attachments may or may not be accurate.