I was made false promises and commitments by the Settlements and Accounts team of India Today OR Bag It Today organization.
I have all the necessary evidence of the promises made including the scanned copies of the Pay Orders sent to me by the Settlements and Accounts teams.
After being thoroughly deceived by all the executives of India Today Book Club during the year of 2009 till 2011 through the Sweepstakes contest, now again, I was called up for Settlement process which has been promised as below.
• As the said promises haven't been fulfilled through the Sweepstakes contest, I was called to be offered a Settlement of certain amount, which is for Rs 7, 47, 000/- by way of two Pay Orders (Rs. 6, 27, 000/- and Rs. 1, 20, 000/-)
• For this, I was asked to pay Rs. 45, 000/- (approx.), which I did through online NEFT transaction to India Today's Axis Bank a/c# [protected]
• After multiple follow-ups with both Settlement and Accounts teams, from the day this whole process had started, there has been literally a very poor OR at many times NO response to any of my calls or emails.
• I was promised that the Pay Orders will be delivered within a weeks time. Inspite of waiting for a lot many days than a week, I was again deceiverd and my hopes lost.
• To my disbelief on India Today, I was finally told that due to some miscommunication / mishandling of my file, the Pay Orders could not be despatched by the Courier Dept.
• For this, I was told by the Accounts department that I have only 2 options left now
Option# 1 - That ITBC will refund the amount (Rs 45, 000/- approx. + 10%) I had paid towards the Pay Orders Processing
Option# 2 - That I need to pay additional amount of Rs. 23, 440/-, due to the whole mess up in failing to deliver the above said Pay Orders, towards re-processing of the Pay Orders which will be delivered to me within a maximum period of 5 days from the date of my payment. Also, I was promised that the Pay Orders will be couriered to me by Accounts dept irrespective of what circumstances may come.
• Even though I was still in doubt due to various conversations I had with Settlement and Accounts team executives, and the promises I was made during this course, I thought I will give it another chance to understand the genuinity and concern they may have with the already deceived customers like me.
• I have chosen Option# 2 even though I do not have the said amount to pay for re-processing, and had borrowed partial amount to pursue with the same
• Now, it has been more than 20 days and I have not received the promised Pay Orders, and further there is no response to my emails and calls to convey me the status of the same. There was just one response to my call in which I was told that there is some Telephone Calls Audit going on, and I should wait till 18th June 2014. Even after this, again now there is no response to my emails or calls.
NOTE - When I conveyed my decision to go with Option# 2, I started receiving calls from Bag It Today side, because it is me who had to pay them. However, once the payment is done from my side, I have not received any calls from them about the progress / status of where the Pay Order delivery is. This is my experience for the initial payment done, and this is the whole problem on how a customer is being treated.
Aug 14, 2020
Complaint marked as Resolved customer support has been notified about the posted complaint.
We would like to inform you that your order has been shipped against the below mentioned details :-
AWB Number---[88008628]
Shipment Date---[Jul 15, 2014]
Courier Name---[Book My Packet]
We request you to kindly confirm post delivery else if you are not interested than kindly refuse the consignment and update us.
Thanks and Regards
Kashifa Khan