[Resolved]  IndiaBulls — Dhani one freedom card inactive/unable to activate

Address:indiabulls dhani
Website:www.dhani.com/one-freedom

I had registered complaint through email and calls more than 20 times, but my issue not yet resolved..

i had paid subscription amount showing on dhani app 1497 rs, also before 3 month i paid 499 rs, but no change, still showing subscription fee is due,

I am unable to activate card from my side, when i am trying to activate card i am getting error message on display like pay subscription amount, but i already paid subscription, please check screenshot and details explained below

I am submitting same complaint 20 th time, not yet resolved my issue

dhani one freedom card is inactive for last 3 month, , , All my emi s related to dhani account and dhani one freedom card debited . but my dhani one card is inactive but showing credit limit.., card still inactive, kindly please activate my card

i paid subscription fee 1497 (3 months subscription fee) through dhani app on august 5th, even after pay through dhani app again showing pay subscription fee again, check my attached statement and screenshot kindly please check my details and activate my dhani one freedom card ASAP

i called dhani customer care, every time solution is wait for 2 days, , like that i waited about 3 month, when i send email to customer care, i got reply like we will revert soon, but no change, , utter waste customer service

registered number : [protected]
card no : [protected]
email : nikky.[protected]@gmail.com
+2 photos
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Yes (13)
Nov 27, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Sep 03, 2021
Updated by nikkjy
alternate number for contact : [protected]
Verified Support
Sep 11, 2021
IndiaBulls Customer Care's response
Dear Customer,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
Sep 21, 2021
Updated by nikkjy
not yet resolved
Verified Support
Sep 21, 2021
IndiaBulls Customer Care's response
Dear Customer,

We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.
Verified Support
Oct 16, 2021
IndiaBulls Customer Care's response
Dear Customer

Please be assured that our team is already working on your concern and will provide you with an update soon.

Leeann, Team Dhani
Verified Support
Oct 27, 2021
IndiaBulls Customer Care's response
Dear Customer

Please be assured that our team is already working on your concern and will provide you with an update soon.
Complaint comments 

Comments

Bro kuch solution nikla iska.?
i received another automated call from dhani today that my amount is due which was ivr- can a real person please reply the me or answer me please
I am chasing dhani to pay you my due - this may destroy my cibil but the fault is in ur app- I am trying to pay n i get an error.
Please help me pay the card- some one please call me - i have escalated my pending refunds and this app problem to pay from more than a week now- but no help received. I have written 100 emails to dhani customer service, dhani escalations team, tried calling their customer service but no reply. There are also 2 refunds of rs. 10, 000 is total that I am chasing but no reply from dhani. They are spoiling my cibil wen I am trying to pay every hour but getting the same error on app. How do I pay if I get this error. No help from customer service team.

I am chasing my refunds for 10, 000.rs from dhani..which got deducted from card but actually transaction was not successful. The merchant has refunded to dhani, s bank but still my refund is pending and not showing in the app. No reply from dhani customer service calls or emails.

Our team tried to contact you but could't get through. We request you to provide an alternate number via DM m.me/dhaniapp One of our representatives will contact you shortly in this regards.

Rajat, Team Dhani

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