Indian Oil Corporation [IOC]
Indian Oil Corporation Ltd
Customer satisfaction rating: 41%
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Indian Oil Corporation [IOC] Customer Care

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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

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Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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41%
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Indian Oil Corporation [IOC] Complaints & Reviews

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Non receipt of subsidy after april'17. It was suggested by customer care, to update aadhar card with bank but it was already updated. As earlier, the subsidy was credited in the same acount. Now, for last 6-7 months no subsidy has been credited into my account
Kindly look into the matter and arrange to release the pending subsidy.
Consumer no-49846
Nov 29, 2017

Complaint Status

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
We are not getting 0.75% refund on fuel purchase at IOC Pump located on Bhavnagar to Ahmedabad Highway.
Dealer Name - Anchor Pump comes under Ahmedabad region.
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    Have lpg connection no. 2005467 at utkarsh gas agency, bhramaputra, ahmedabad.

    But since last three years no subsidy amount credited in my account already provided all formalities.
    When i visit the gas agency they told that your subsidy is being credited in kotak bank. I don't have account with this bank.

    Kindly advice appropriate authority to recover the amount from kotak bank and pass the credit to my account already provided to utkarsh gas agency copy of all relevant documents enclosed.

    Thanking you

    Subodh christian
    [protected]
    subsidy not received in my bank account
    subsidy not received in my bank account
    subsidy not received in my bank account
    subsidy not received in my bank account
    Nov 29, 2017

    Complaint Status

    Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
    Nov 29, 2017
    Updated by ssuubbodh
    I have lpg connection No. 2005467 at Utkarsh gas agency, Bhramaputra, AHMEDABAD.

    But since last three years no subsidy Amount credited in my account already provided ALL formalities.
    When I visit the gas agency they told that your subsidy is being credited in Kotak bank . I don't hAve account with this bank.

    Kindly advice appropriate authority to recover the amount from Kotak bank and pass the credit to my account already provided to Utkarsh gas agency copy of all relevant documents enclosed.

    Thanking you

    SUBODH CHRISTIAN
    [protected]
    Nov 29, 2017
    Updated by ssuubbodh
    I have lpg connection No. 2005467 at Utkarsh gas agency, Bhramaputra, AHMEDABAD.

    But since last three years no subsidy Amount credited in my account already provided ALL formalities.
    When I visit the gas agency they told that your subsidy is being credited in Kotak bank . I don't hAve account with this bank.

    Kindly advice appropriate authority to recover the amount from Kotak bank and pass the credit to my account already provided to Utkarsh gas agency copy of all relevant documents enclosed.

    Thanking you

    SUBODH CHRISTIAN
    [protected]
    Nov 29, 2017
    Updated by ssuubbodh
    I have lpg connection No. 2005467 at Utkarsh gas agency, Bhramaputra, AHMEDABAD.

    But since last three years no subsidy Amount credited in my account already provided ALL formalities.
    When I visit the gas agency they told that your subsidy is being credited in Kotak bank . I don't hAve account with this bank.

    Kindly advice appropriate authority to recover the amount from Kotak bank and pass the credit to my account already provided to Utkarsh gas agency copy of all relevant documents enclosed.

    Thanking you

    SUBODH CHRISTIAN
    [protected]
    Nov 29, 2017
    Updated by ssuubbodh
    I have lpg connection No. 2005467 at Utkarsh gas agency, Bhramaputra, AHMEDABAD.

    But since last three years no subsidy Amount credited in my account already provided ALL formalities.
    When I visit the gas agency they told that your subsidy is being credited in Kotak bank . I don't hAve account with this bank.

    Kindly advice appropriate authority to recover the amount from Kotak bank and pass the credit to my account already provided to Utkarsh gas agency copy of all relevant documents enclosed.

    Thanking you

    SUBODH CHRISTIAN
    [protected]
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      I have gas connection 2005467 with utkarsh gas agency behrampura ahmedabad but since last three years i have not received any subsidy in my bank account when i contacted utkarsh gas agency they told your subsidy is being credited to kotak bank but i don't have any account with this bank
      Kindly advice the utkarsh gas agency to recover the amount and credit to my account already provided to them.
      Nov 29, 2017

      Complaint Status

      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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        Distributor: mansarovar indane, rajat path, mansarovar, jaipur
        Consumer no. 30756
        Aadhar card is linked to this a/c. Earlier subsidy used to be credited with proper bank a/c xxxxxxxxxxx333, but for the last 2 refills made vide bill nos.[protected]/dt08/11/2017 and [protected]/dt. 21/11/2017 subsidy is not credited to mentioned a/c whereas i am receiving sms on my registered phone that amt of rs. 232.02/dt. 14/11/2017 and ra.232.02/27/11/2017 is credited to a/c no. Xxxx9898 which i had never requested for change nor i have any such detail with me. Pls verify facts at your end and rectify the mistake.

        Sunil bhargava
        Nov 28, 2017

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          Dear sir/mam,
          On 27-nov-2017, i went to fill up petrol in indian oil petrol bunk. I asked the staff to fill up the tank to full. He initially filled only for rs.200 (Rs201.50 to be precise) manually, & said it's done. I told him that i had told him to fill the tank and in reply he said that he heard it to fill up for rs.200 only. When i told him to continue with the filling he went near the machine and pretended that he was pressing some button and immidiately he continued with the filling. When it was full the amount displayed in the machine was rs.2100. When i paid the amount by cash the staff said the amount to be paid was 2100 + 200 = rs.2300. I told him that the meter continued from rs.201.50 and did not start from zero point.in return he started abusing me that i'm trying to cheat and was abusing my friend who was also watching the meter and told him that the meter continued from rs. 200 only. When i asked him to get printed bills from the machine to check he said only manual bills are available and that too he did not provide when asked for. When the argument extended he told us to leave and asked us to pay only rs.2100. To my shock he pretended as if he was sacrifying rs.200 from his side and kept abusing us still we left.

          Such cheap actions have been a continuous complaint from many people and kindly take necessary actions over the bunk.

          Bunk: annai petro traders
          Bretts rd, first agraharam, salem, tamil nadu 636001

          Look into google reviews for "annai petro traders" for the different types of compliant from other customers over the bunk.

          Regards,
          Sivaraj
          Nov 28, 2017

          Complaint Status

          Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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            This is to inform you about our dissatisfaction at the above mentioned ioc patrol pump, sector 7, rohini, delhi.

            Last i used my citi bank card for payment on 10th nov'17 since than i have been told that the card machine is not working, i agreed and refueled from somewhere else. Same happening every now and than so i decided to make a complaint and called up you.

            The air quality is also in question this pump doesnt have digital air fueling metre and boy does it manual, the ideal air for car tyre is 33pm however when i got it checked from somewhere else it was found 45-46pm. I again complained it to the owner however no action taken.

            Today i demanded for the complaint book and waited for 15mins for the same however i was denied by the pump supervisor, said it's locked and can not be provided.

            Request you to please look into the same and resolve as early as possible. Please apprise me the action taken.
            Nov 28, 2017

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              Delhi consumer no 11988. Indane gas.
              I booked refill around 15 days back. On checking, the status of delivery on your system shows that the cylinder got delivered at my home on 20.11.2017 but i have not received cylinder till date. Either a wrong delivery report has been given by the employee of service provider / gas agency or delivered at some other wrong place.
              M. K. Dwivedi
              [protected]
              Nov 28, 2017

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                Consumer no. 11362
                Email id : [protected]@gmail.com
                Mob no: [protected]
                Consumer name : mrs m richard
                Gas agency: sree chella agency, selaiyur, chennai 600073, tamilnadu

                I am unable to book cylinder through phone. I checked with my agency. They reverted back that gas subsidy amount is credited twice a month. They requested to produce the bank statement and we had produced xerox of the statement.

                Ioc wrongly credited the subsidy amount twice. This is not fault of mine. This is ioc fault. You are biocking the cylinder booking. For this i had gone six times to gas agency. Their reply is that they will check with ioc and revert back.

                Req. To sort out the issue and confirm.

                Regards

                Christy
                Nov 27, 2017

                Complaint Status

                Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                Sir,
                I am venugopalan pillai, I am a Indian oil consumer when I get the xtrareward card I did n't get the pin . kindly SMS my pin to registered mob no: [protected] or
                Email I'd [protected]@gmail.com. my card no: [protected]
                Two months ago no refund the subsidy subsidy amount please keep action on it.until I will complaint to head office.my gas consumer no is 7469 please pay it.it does for kind information that above counsumer 7469 is of sikka gas service batala road amritsar pin no .143001.gas connection is of harbhajan Singh.
                West bengal in malda dist. Maharajnagar pump is not give us oli in liters . This petrol pump man said we are not give oli in litera. Way
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                  Resp. Sir
                  I have an indane gas connection. My agencies name is maa durga indane gas-lucknow. My consumer no. Is 1053. Since last 3 months i am not getting subsidy credited in my account. I have already furnished aadhar details to bank as well as agency. Despite my repeated complaints neither tha agency nor the bank is helping. Pls help
                  Regards
                  Aparajita
                  Nov 27, 2017

                  Complaint Status

                  Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                  Distributer pamra indane gramin bitarak bargaon sundargarh dist odisha lpg id 3 [protected] consumer no 3716. Subsidydated 23.10.17 Rs 191.67 Tr.Id [protected] & 18.11.17 Rs281.07 Id[protected] credited a/c no [protected] instead [protected] in sbi. Please credit amount to my sb ac in state bank in future also which is already attached.
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                    To day i had been sambalpur fuel, budharaja at about 10 am for filling my scooty and checking of tyre pressure, they told...
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                    One man whose name is ravi he is supplying lot of domestic and commercial cylinders illegally to high rates and he is also store the same cylinders in is house it is very danger's to surrounding houses. The cylinders delivered boys are directly unloading minimum 50 cylinders
                    Daily. Address:ravi
                    Door no.587,
                    Hundi beedi, hinkal, mysuru.
                    Pin no-570030
                    Nov 25, 2017

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                      Today one person from my gase agency navratna enterprises, secunderabad visited our apartment and he said he is on duty to...
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                      I went to fill petro on indian oil petrol pum in nadiad the boy seen card on my hand and said we don’t accept the card. When i asked him why than he said i don’t know you asked the owner. Than i went to owner and asked the same thing than he said i get loss because of machin. Such a stupid reason he gave me than i said what loss in that than he said staff don’t know to use and all i said your staff knows how to count the money than he said obviously that to they will know only. So i said that they know and don’t know how to use machin.
                      In gujarat state only people want cash and this thing i have notice every we're that don’t want to go cashless at all. I ll take this matter to our priminister narendra modi.
                      Seriously such a stupid reason he gave me kindly take my complaint seriously and i want you to reply me on the same???

                      Regards,
                      Nitesh
                      Nov 24, 2017

                      Complaint Status

                      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                      Petrol pum name is some were around ‘chetak’ petrol pum. Still I have not received any response consider this as reminder ?????
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                        I have booked my gas from indane website and paid online on 18/11/17 but the distributor is telling me that he had not received money in account. If this is how it works than what is the benefit of booking gas online they told me that if you book offline we will deliver you in 1 or 2 days. Its already been 6 days but they are saying they didn't receive money. And there customer service is worst they have no information about online. I suggest everyone never book online.
                        Nov 24, 2017

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                          Customer no.25947, complaint regn no 3333658... The distributor had abruptly stopped home delivery due to his own problem. It happened, when there was no such problem through out india. I had to incur additional monetary expenditure for visiting the distributor nearly 4 times (His telephone connection was cut off by himself) and for transporting the cylinder. The reply given against my complaint is not convincing. I want the distributor to reimburse the additional expenditure incurred by me. If my claim is not acceded, i will be led to file complaint before consumer court. Alternatively, please let me know whether ioc has ombudsman procedure or not.
                          Nov 23, 2017

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                            Dear sir,
                            I have a gas connection with sankar gas agency in madhyamgram, kolkata.. I am susama debnath my customer number [protected].
                            I take a new connection from sankar gas agency (Indane) 18.09.2017.
                            But my main problem is gas oven leakage. Already i exchange my gas oven 21.11.2017 from indane dealar. But exchanged gas oven have same problem.

                            Now the indane dealar (Sankar gas agency) gstin (19aywps4350b1z0) dont solve my problem. And sankar gas agency employee partha ghorui & ashim saha miss behave with me.

                            Your faithfully
                            Susama debnath
                            [protected]
                            [protected]
                            Nov 22, 2017

                            Complaint Status

                            Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                            Hi ioc team my cannection of gas cylinder is with tanushree gas service at Mayur Vihar phase-1 whoes number is “33042” and I have a issue with service partners from the starting and I make a so many complaints to the gas agency but there is no any action taken by gas cervice station regularly I got seal broken cylinder by your team — [protected]

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                              I m apply for new connection through my distributer udayak gas agency on 01/11/2017 but now when i meet to distributor he was saying you dedup status showing suspect, but in my residance here is not any connection till. Soi want to know why it showing such type, how it b change n how i release my new connection., my no is [protected] thanks & regards ayyanar p encl: screenshot of status enclosed
                              new gas connection
                              Nov 22, 2017

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                                Pump attendant is not measuring petrol as per customer demand and supply less petrol and after asking for wrongdoing staff is not cooperating at hind service centre at kanpur highways lucknow.
                                Points to be taken action...
                                1. Exact quantity of petrol should be filled as per customer demand.
                                2. Attended the should be trained for customer services.
                                3. Complaint no board should be displayed at pump stations on big banners as company ads.
                                4. Manager of pump should be available when customers asks.
                                5. Free air and amenities are not maintained at pumps, should be taken care.
                                6. Pump staff should provide suggestions/complaints register when asked by customers.
                                7. Complaint register should be following customers complaints made by them
                                complain about petrol pump station
                                Nov 22, 2017

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                                Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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                                  I am shalini ramnath, booked ref no.435988 on 6 nov 2017 and on my phone the distributor says today tomaorrow for so many...
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                                  Hello team,

                                  I will like to register a complain against the kavya petrol park (Petrol pump) with respect to the illegal practise which is been performed in the petrol pump. Today i have took petrol worth rs 300/- and when i started driving the bike, the bikes suddenly stopped and when i check with the garage staff then he told that the petrol content more then 50% water and when i went to complain against the shop they argue and doesnot accepted and mistake and told that you can do anything you want.

                                  As a aware citizen i will like to register a complain against the petrol pump owner - (Ioc - kavya petro park no. Ca1, ddk phase 1, epip area, white field, next to rmz nxt, bengaluru, karnataka[protected]

                                  Also would request to have the verfication and check at the petrol pump mentioned above.

                                  Regards
                                  Harish
                                  [protected]
                                  selling mixed petrol at the petrol pump (kavya petro park whitefield bangalore)
                                  Nov 22, 2017

                                  Complaint Status

                                  Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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