Urgent attention please
I am inviting your attention to the trailing mail which is a online payment confirmation for the booking of indane refill made on 13-07-18 by me the distributor did send a refill after repeated reminder's by raising a bill again today which is after almost a fortnight from the booking date, asking us to pay again in cash i showed him the payment confirmation which is the trailing mail the delivery man did not recognize the online payment made, we insisted him to call up their office and check, he tried calling his office the office also fails to confirm the online payment made, he refused to deliver the refill and took back. I humbly request you to resolve this issue asap as our both our refills are empty, we are going through real hardship, hope you would advice us future course of action. Once again request you to do the needful and also to respond to my mail.
Thanks with regards
Sureshkumar a s
Consumer number 21116.
Indane refill quick payment request lpg id[protected]
From: indane on mon, 16 jul 2018 17:33:26 add to address book
To: you & 1 other | see details
Dear mr. Suresh kumar. Mr,,
Consumer number: 21116
Booking reference number: 905234
You payment for indane refill has been successful with the payment reference number[protected] which was made on[protected].
Details of the same are given below:
Refill amount : 754.50
Discount for online transactions from indane : rs 5.00
Bank charges : 8.85
Net amount paid by you : 758.35
Kindly note:-
The amount for refill cylinder paid is based on current price. The actual cost of refill may differ at the time of delivery of refill.
The amount paid now shall be treated as advance and will be adjusted against the actual refill price at the time of delivery.
The final refill cost along with the amount paid by you will be mentioned on the cash memo given by delivery boy.
Excess amount if paid by you shall be refunded to you by the distributor (Delivery boy) at the time of delivery.
If amount paid is less, then the differential amount to be paid to the delivery boy of the distributor.
In case of difficult terrain, additional delivery charges (As approved by district administration) may be applicable over rsp amount. Same to be paid at the time of delivery to delivery boy.
State specific subsidies and discounts if any, will be mentioned in your cash memo and shall be refunded to you at the time of delivery.
Thank you for using services of www.indane.co.in.
Please do not reply to this email.in case you need to report a problem/give a suggestion, please proceed through https://cx.indianoil.in/EPICIOCL/faces/GrievanceMainPage.jspx
Regards,
Team indane
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
I requested to my authorised LPG distributor but there no update.