Indian Oil Corporation [IOC] Complaints & Reviews

Hi,

I have booked gas through ivr of indane gas. My consumer no. Cx14349201, booked date on 22 jan 2018
I have also received cash memo with rs.790/-. All of sudden the distributor was cancelled my booking without reason. And when i called back asked about this, he was telling that it is our regular practice to cancelled the booked gas to all due to change the gas tariff adjustment. Question is how can they easily cancel when the cash memo has generated and went for delivery.

And not even responding the calls always.

If this consumer complaint portal is genuine, you can take the action against them. Or please ignore simply this issue and i will consider your portal is also the same like useless to give complaint instead wasting time.

Thanks and regards
Subhash

I am a consumer of m, /s das gas concern karimganj. I booked gas online on 18/11/2017 vide consumer no - cx15785049 sv no 4406723 and after several request got gas cylinders on 1/2/2018. Futher the amount printedin the receipt was rs.859.50 but charged and took rs.900. Every month i get cylinder after 50/60 days which is not as per law and every time i pay excess amount as charged by the delivery persons which is unlawfull. Besides the landphone of das gas concern always remais dead.

I am a consumer of m, /s das gas concern karimganj. I booked gas online on 18/11/2017 vide consumer no - cx15785049 sv no 4406723 and after several request got gas cylinders on 1/2/2018. Futher the amount printed in the receipt was rs.859.50 but charged and took rs.900. Always i get cylinders after two months and pay extra demands to the delivery boys. Please do the needfull.

Ref :- 1.
Booking for con no cx7605370 is registered with ref no.513786. Refill expected delivery:2-4 days. Now pay for indane refills by ur debit/credit cards, e-wallets
2.
Cash memo [protected] of amount rs.764 generated for booking no. 513786, shall be delivered shortly. Insist for pre-delivery check while receiving refills
3.
Your cyl is delivered with cash memo no.[protected]. You may also book and pay for future refills online, through our web portal www.indane.co.in.
Sir, it is my second complaint. Delivery of refilled cylinder is delayed by your staff. His phone remains switched off. This is a repeated tendency. I had also informed the matter to your good office over land line no.[protected] on 30.1.18. It is a matter of concern. Please do needful.
Prem prakash rai, con no cx7605370

MY CONSUMER NO 17281 NAME : R RAMYA, CHENNAI TEYNAMPET JAYA GAS AGENCIES .Previoulsy up to 45 days( up to 2 months before) i have used the cylinder for the past ten years. I want to know the actual weight of the cylinder before delivery to me.

but last two months only 30 days my cylinder was empty.

pl attend & before deliver the cylinder pl show me the weight of the cylinder both net and gross weight.

Dear sir

As per iocl suggestion i have relinked my account number in bank, yet the iocl website shows the wrong account number which was not mine andmy subsidy amount going to other account
While speaking with iocl no proper response given
With reference to above subject mentioned, i have given my sbi a/c no :[protected] for aadhar seeding in sbi branch, south boag road on 4th december 2017, but in that branch sbi staff entered in account number: [protected] account name :koushik chattopadhyay which was not mine and they have linked in my aadhar number:[protected]
In this case my lpg subsidy amount rs.272.31 was transferred to a/c no: [protected], i was walking to sbi branch-south boag for last 1 month but they can’t able to amend it. I am so feed up in this case. Till now the amount rs.271 was not reverted in my account and the aadhar number was not seeded correctly.

Now i have relinked the aadhar number with my account number, yet iocl website shows wrong account number which was not mine

As per gov from 1st jan 10% ethenol will be mix in petrol as result if water get in the entier ethenol ll become water and set at bottom resulting bike or car stop but this pump is not shoing any notice at all
P-1s, ahilya gokul patil rd, shiravane, nerul, navi mumbai, maharashtra 400706
Follow link for video
https://www.facebook.com/chavan.yogesh3118/videos/pcb.[protected]/[protected]/?t...⇄

Sir, i dinesh from surathkal karnataka complaining about lpg subsidy which i am not getting for the last 3 transactions. I am a indane lpg consumer for the last 7 yrs. I have submitted my adhar no. To corporation bank surathkal branch & salian gas agency surathkal as well. I was getting my lpg subsidy amt to the said a/c till last august 2017. On 6th september 2017 i went to airtel authorised agency to link my mobile no with adhar no. The agent opened an airtel payments bank a/c in my name without my consent. Thereafter the lpg subsidy amount automatically transferred to airtel payments bank. I had to go to the agent of airtel to collect the subsidy amt. By cash, which i have received 3 times. Now the hon'ble govt. Barred the airtel bank to receive the subsidy amt. So i am not getting the subsidy amount for the last 3 transactions. (I. E., 7th dec, 26thdec, & 18th dec.) i request you to make needful in this matter so that i can get the lpg subsidy amt get transferred to my corporation bank sb a/c. My lpg & bank a/c details as under:
Lpg brand name: indane
Gas agency:salian gas agency surathkal
Corporation a/c no; [protected]
(Old no;[protected])
Ifsc code:corp 0000241
Micr code:[protected]
Lpg id :[protected]
Customer no:16517
Adhar no:[protected]

Dear sir,

This is to inform you that i have been cheated twice on indian oil fuel pump, dehuroad cantonment pune 412101. While filling the fuel these people on the pump they do not restart the process if a person is filling 100rs fuel then the next customer is been fueled by continuing the process they do not make the reading 0. It is very disappointing everytime we have to say to those people to make the reading 0 and fuel the bike.
I hope you take some quick actions

Thank you

Customer no:cx10845135
Bill dt: 25/1/2018 ; booking no [protected] on bill. The cylinder delivered is leaking and the cap has no seal. Why is that we allow such agencies to operate. Are they not getting commission for the cylinder we buy. We are paying taxes for such services too, why is that the sales officers handling such agencies are blind. Are they involved along with such agencies supporting such supplies.
Kindly seek action from the concerned and responsible.

Dear
Sir i am aniket ghosh actually i was worngl selected the give up subsidy mistake by online.
So kindly request to cancel give up subsidy list and arrange my name subsidy scheme. Plese
Name - aniket ghosh
Dist - purba bardhaman, west bengal
Lpg id-3-[protected]
Email i'd - [protected]@gmail.com
Mobile number [protected]/[protected]

I have card holder of indian oil since last two years, but still now i am unable to redeem my rewards point i. E. 1477. I have forgotten my pin no. Please provide me extra rewards pin no. Vide card no.[protected].
Kindly provide pin no.in my email no. Shyamal. [protected]@nic.co.in or my mobile no.[protected] at the same time please arrange extra rewards redeem items.
Please take necessary action immediately.

Mahodya, mera ek gas conection. No.[protected] jo rakesh chand s/0 om krishan pipraich gorakhpur aur mere bhai gopal s/o om krishana pipraich gorakhpur ka con. No.[protected] gaytri indane gramin vitran kajipur, dohriya bajar, gorakhpur pin code-286347 se hua hai ukt agency dwara na to home delievery di jati hai na hi samay se gas diya jata hai aur agency ka godam jo pipraich me hai agency ke karmchario dwara company ke nirdharit rate se jyada rate 830/- eight hundred thirty rupees liya jata hai jo ki niyam birudh hai isliye aapse anurodh hai ki agency par uchit karywahi karte hue dandit kiya jaye.

Hi my is sunilkumar

The delivery boy delivered the cylinder on 26 january 2018 at 01:30pm and cylinder total cost was 713rs the delivery boy asking for 730rs if i asked him for the same he is saying delivery charges as per my knowledge cylinder delivery is free. And also delivery boy is arguing with me. And this is not a first time he is asking for tips. And i want my reaming amount back otherwise i will take this issue to consumer court i want this issue should sorted as soon as

Agency name :atharva indane.
Delivery boy is:vijay.

Regards
Sunil

श्रीमान Satyam Mishra, Assistant Manager, Indian Oil] Varanasi

मैं अमर उजाला, नैनीताल का पूर्व संपादक हूँ और इन दिनों वाराणसी में रह रहा हूँ. मेरा इंडियन आयल का गैस कनेक्शन cx 7484500 पहले हनुमान गैस में था जिसे बिना मुझे बताये अचानक दुर्गावती नटिनियादाई भेज दिया गया है. यह मेरी पहुंच से दूर है. गैस बुक करने के बाद भी गैस नहीं पहुँचती. न ही मुझसे पहले संपर्क करके पूछा गया कि आपका गैस कनेक्शन दूसरी एजेंसी में बदला जा रहा है आपको कुछ कहना है या नहीं.

नीचे[protected].51 बजे सुबह की बुकिंग का मैसेज है-

Booking for Con No CX7484500 is registered with Ref No.202238.Refill expected delivery:3-5 days.Now pay for Indane refills by ur Debit/credit cards, e-wallets

नीचे[protected] .45 बजे दिन की बुकिंग का मैसेज है-
Cash memo [protected] of amount Rs.798.5 generated for booking no. 202238, shall be delivered shortly.Insist for pre-delivery check while receiving refills

मुझे कहने में शर्म आ रही है कि अबतक गैस नहीं पहुंची है.

आप कृपा करके गैस कनेक्शन हनुमान गैस, तेलिआबाग, वाराणसी में कर दें. दुर्गावती गैस से मेरा गैस कनेक्शन हटाया जाए.

मैंने[protected] को आपको निम्नलिखित मैसेज भेजा था. पर आपने कोई जवाब नहीं दिया और न ही फ़ोन करना उचित समझा. इससे समझा जा सकता है कि आप कितने जिम्मेदार अफसर हैं.

[1:31 PM, 1/24/2018] +[protected]: I am a former editor Amarujala, Nainital. Now living in Varanasi. Your phone is either out of service or not reachable. You may call me, this is urgent.

धन्यवाद
आपका
आशीष बागची
गैस कनेक्शन cx 7484500
sa 1 /164 -11 -k
premchand nagar
Pandeypur Varanasi-221002
Phone [protected]

I made a booking for delivery of gas refill from the gas agency on 16th jan 2018. The booking no was given as 136. It was told that the refill will be delivered within two days however inspite of the gas agency being just 3km from my house the gas refill has not been delivered. The agency has always issues with delivery as the other agencies provide the gas well in time. Being a cold place with temperatures going down to minus 6 degree celsius, the timely requirement of fuel is very important. I request you to kindly help us by improving the service or else we have to switch to other gas companies

Name - wajid mehraj
Consumer no - 9980259
Add - azad basti west natipora srinagar
Phone - [protected]

Agency - srinagar indane, nowgam bypass srinagar

Mal practice by petrol station attendants in company owned company operated (Coco) iocl petrol station in l. B. Road, adyar, chennai 600 020

Incident date & time: - 22.01.2018 - evening 20. 15 pm

My vehicle no. Tn 09 bt 6739 – toyotal corolla altis

Location:- at your above mentioned petoral station - pump serial no. 11gc1940v

Attendant 1. :- mr. Saravanan
(Employee code not given) – photo enclosed

Attendant 2.. :- mr. Chandrasekar
(Employee code not given) – photo enclosed

Supervisor: - mr. Ramesh

Branch manager:- mr. Subbaih,
(Not available at the station, at the time of incident but later reached over his mobile phone [protected])

Incident details:-

Upon arrival, i was asked to reach that particular petrol pump by mr. Saravanan, (A1) who was manning at that time.

At that time of reaching the station, my fuel indicator was in reserve and might be having atleast 5 liters and the total tank capacity is 55 liters, which means it can be filled with a maximum of 50 liters.

I had asked him to fill the tank to its full capacity and he asked me to check the zero balance. Meanwhile one another employee, (A2) whom i used to see there regularly, started a chat with me before i could get out of my car to see the filling.

At the same time, a1, hand carried one brand new ioc oil can of 5 liters capacity and filled petrol in that can, from the same pump which is supposed to be put into my car and the meter started running. This was well noticed by a fellow car in mate, which is also waiting to fill petrol and came out and intimated to me. When i reached the petrol pump, that can was full of petrol from that same pump

A1 said that “ one driver wanted petrol very urgently and hence he reset the petrol pump meter and filled and again reset to put petrol in my car”

Now, as per the pump meter, it showed 49.30 liters and price 3693.06

When we enquired and summoned the manager, they agreed to put the petrol from that can again into my car and as all the surrounding public raised the issue, the station manager and team asked me to pay rs. 3000/- as against the full bill. Also, the manager called the person mr. Saravanan but did not make any enquiry.

I raised the issue with mr. Subbaih, branch manager over phone and who informed to look into this issue and revert after verifying the cctv evidence and other documents. But today morning, 23.1.2018 around 9.30 am i reached the petrol station after speaking to him, but he was yet to reach the place. Later he called and informed that they have sacked the employee a1.

Now the questions are:-

1. When the petrol cannot be sold in cans, how did that can was filled with petrol? That too, in iocl oil can, which is brand new and claimed to be brought in by an unknown person, who is not seen in the spot or claimed to be fled away?

2. If any person asks for urgent help for petrol, should the attendant not complete filling up (My) car which is already under the pump station and then extend the help or is he not trained to inform the current user before taking such wrong steps?

3. Why did he used the same pump for filling the can when there were other pumps, even adjacent to my pump was not in any service at that point of time?

4. Where was the so called “ driver” who asked for urgent petrol and missing from the scene immediately

5. Where is the bill for that 5 liters petrol, if that was billed separately? And it is not found in the pump billing system?

6. Why no one was willing to provide the regional manager contact details

7. Why did they try to compromise by asking me to pay less by rs. 600/-

8. When the entire capacity of my car is only 55 liters - how was that possible to put the petrol from that can to my car about more than 5- 6 liters. Please note, already my car was having 5 liters and as per the petrol station pump meter, you had filled 49.3liters. Which means the car petrol tank is having 54.3 liters and the staffs have added another 5 liters from that dubious can to my car.- totaling 60 liters, when the capacity itself is 55 liters including the reserve portion.

9. As per the audit trail of that pump, the last filling was done for 6.67 liters, where in 5 liter can was used to take petrol as per the evidence submitted

10. Name and contact details of the owner and regional manager of the company not displayed

Exhibit: -

1. Petrol station invoice and my payment proof
2. Photos of the attendants, manager and the can with petrol
3. Telephone recording of discussions with the branch manager.

We need to escalate the mal practice, which may be happening in the past also as expressed by few public and provide the stern action taken against the errants including the concerned officials, and the rectification action planned to prevent the same in future.

I am ashish mishra and my lpg id is 3 [protected]

And consumer number is [protected]
My email id is [protected]@gmail.com
Contact number is [protected].

I was receiving subsidy amount in hdfc bank account few months ago. But now this account is closed. And now i am not receiving subsidy amount and on indane gas portal only hdfc account is showing which has been closes. Due to this i have file an complaint few months ago but no action taken.

So please update my new account number and transfer subsidy amount in new account.

I have visited agency but they told me they are not able to update new account.

Thanks
Ashish mishra

We are getting less petrol against paid amount. Today (23/01/2018 @ 10: 10 am) i request to give rs. 200 petrol @ ioc, anjali crossing, paldi, vasna, pin-380007. But they are doing cheating with customer and give less petrol. When i complained to officer then they had check and give extra petrol to my scooty.
My problem get resolve but such type of cheating with customer is not acceptable and need to check by ioc.

To day at 14:00 hrs i am md. Yakub pasha vehicle no ap 36 au 3129 went to ioc bunk at beside st. Thomas school, rec road hanamkonda. There is no display board about normal petrol and extra petrol i was in line at the time of filling i asked for normal petrol the person who filling the petrol said go that side at that time there were three vehicles. I have gone another side and filled 3 liters normal petrol. At that time i have observed the normal petrol supply cable is bent condition. After that i have taken a bill for 3 liters vied cash bill no 10938 and i went to the supervisor room and asked about complaint book but supervisor/respondent not available and the worker asked about the complaint, i have refused to convey the matter with him. I again asked complaint book they were not provided the complaint book. Due to this reason i am approaching this online complaint. They are cheating the public with out intimating they are selling extra petrol.