| Address: Chennai, Tamil Nadu, 600042 |
Complaint
"my name is p. Srinivasulu and my customer i. D for cooking gas supply thro my dealer m/s s. E. Muthu agencies (Located in v3elachery region in chennai city) is 19986. I had linked my customer i. D with my aadhar no as early as jan 2015 thro my bank (Andhara bank, velachery branch, chennai and i had been receiving my gas subsidy ever since, in to my sb account no :
[protected]at this branch. I have not changed my bank ever since and the last remittance of subsidy in to this account was verified to be rs 303.10 on[protected]both from the dealer's computer data and my my bank pass book!! After that i had changed the gas cylinder seven times ;but the subsidy was not remitted in to this account!! When i enquired with the dealer m/s muthu agencies, i found to m surprise the following revelation. On[protected], an amount of rs 125.35 was credited in to another bank account of mine in ratnakar bank against particulars entry wriiten as apbscrioc ref n[protected], which was not initially recognised by me as gas subsidy remittance. After that date, the subsidy was not received even in this ratnakar bank account!
! How this new bank name came in to your record is still surprising!! On the advice of my gas supply dealer aboue mentioned, i once again registered my aadhar no in to the original andhra bank accunt, given aboue as i am still holding this account and it was convenient also to me. The most surprising part is revealed to day by my dealer that my subsidy amount for the subsequent seven refills were sent to a third bank, called united india bank, where i had long back closed my sb account. The bank had therefore returned the money to ioc and the computer data with my dealer shows that the remittances failed. But i was not informed either by ioc or by my dealer till now!!! The failed amounts sent to and returned back to ioc from united india bank were rs 65.65 each on 12/8/2017, 6/9/2017, 26/9/2017 and on 13/10.2017, rs 65.65 each (On 4 occations!!), and further 177.39 on 1/11 2017, rs 177.39 again sent and returned on 17/11/2017 and recently rs 266.31 sent on 30/11/2017 — all these amounts sent again, by mistake to the same united india bank and returned back to ioc. Who is responsible for this kind of irregular subsidy remittance from ioc?? Why the customer is kept in dark by ioc as well as the dealer all these months???! The dealer says he is not responsible for subsidy remittance and only ioc should be contacted!!
Will you please look in to these anamolies and arrange remit the returned amounts from united bank and also 'cancel that bank name (United india bank) with my customer i. D and in its place, note the andhra bank account no, aboue given as the subsidy receiving bank account in future, for my customer id 19986 still continuing with the same dealer m/s muthu agencies in chennai, as he is the only one in our neighbourhood to be approaced by me as a senior citizen. Please lookin to all the anamolies aboue pointed out and arrange to call m on my mobile no [protected] in chenai city where i have now settled and remit the outstanding amounts to my andhra bank account aboue given and record this bank only for future remittance of gas subsidy!!!
Thanking you in anticipation of timely action atleast now... Dr. P. Srinivasulu
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Dec 11, 2017
Updated by kanaka durga pamula I have today again " first delinked and again re linked" (as advised by the gas supply agent to day ), my Aadhar no with my bank account no. [protected]@ Andhra bank, velachery branch in chennai city, (IFSC code where I had first linked in 2015 for crediting the gas subsidy. I understand IOC is choosing the bank, for sending the subsidy amount, the bank where i have "most recently" got the aadhar no linked to a bank SB account!!! Even then, The United bank of India, where you have been sending subsidy amount in recent months from[protected] does nYou have not cared to verify with the customer why this is happening so many times !! why then you are accumulating all such refunded amounts and have not even advised me as the IOC customer what is the bank to which the subsidy amount needs to be sent, starting from[protected] till date and in future too!!!
Will you pl confirm that you have now in your computer data, got entered my latest linking (today!!)of my aadhar no with the same Sb account @ andhra bank, velachery br, Chennai-600042 (A/c No aboue given)and you will please quickly arrange to credit to this account all such subsidy amounts returned by United bank of india, velachery br and Andhra bank a/c aboue given will will be recorded for future gas refill subsidies as well!
(Pl note the IFSC code of andhara bank, velachery as ANDB0001174, its MICR code is[protected] and the manager's contact tel.no is[protected] My mobile no is [protected] in Chennai and i may be called for any more clarification needed on this subject!! I will look forward to have this assurance quickly please...
please make the agent also responsible to set right such anamolies as their com locally on telephone for contact, whenever such a confusion somehow gets created!! Pl call me back soon...Pamula Srinivasulu
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Subsidy regarding LPG cylinder delivered on 08/12/2017 in respect of consumer no "kg12563" has not been credited in my beneficiary/ opted bank account no. [protected] and IFSC code UBIN0562033 which is linked with adhar. My option to credit subsidy in my bank account no. [protected]. pl deposit in this account.