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Indian Oil Corporation [IOC] Complaints & Reviews

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R
Ravi ravi kumar
from Bengaluru, Karnataka
Jun 24, 2016
Resolved
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Address: 182204
Website: www.ioc.co.in

. From :-
No : 4001293F
Rank : NK
Name : Ravi Kumar
VC Gas Service, HQ 95 Inf Bde, C/O 56 ASPO, Pin Code 908095
Ph No [protected]
Email. ravisharms.[protected]@gmail.com

To
The Manager,
M/S Jagdemba Gas Agency
Kishtwar. (J and K) - 182204
With due respect and humble submission that i beg to lay down the following few lines for your kind consideration and favourable action please.

2. It is intimated that LPG Connection bearing Consumer No [protected] stands sanctioned in favour of my father namely Sh Swami Raj Sharma S/O Late Sh Brij Lal Sharma R/O Galigarh kishtwar by this Agency during the year May 2014 only Consumer book and Termination Voucher was issued to me on behalf of my father after depositing KYC form the said connection has now transferred in my mother’s name Smt Soma Devi due to non linking with adhaar card Since last two years.

3. When i asked for cylinder and regulator i was assured that whenever serial number come in seniority the same shell be handed over to me.

4. Since my father is senior citizen running in the age bar of seventies is unable to attend your office time and again, so on his behalf i visited this agency 3 to 4 times during my leave demanding for SB Cylinder but every time I was bluntly refused for said SBC. Now i have been told that instead of SB Cylinder, DBC shell be issued after depositing another Security amount ie existing Rs 1450/- If it is so, then where is my SB Cylinder for which the security amount has alredy been taken, shell be gone this is high handedness of this agency. I am the younger most son of my father serving with army presently posted out of state there is no one in my home who can help my father it is requested to reply me as soon as possible on the above mentioned address so that i can direct a rep to your office for collection of SBC cum DBC cylinders and regulator as i am on my duty cant come to home on leave till Oct/Nov it is difficult for my parents to survive without Gas cylinder.

5. It is therefore requested that SBC Cum DBC may kindly be issued to my father at the earliest otherwise i have no option to knock the doors of higher authorities of IOC SO office Chandigarh for further enquires.


Yours faithfully


Dated: 11 Jun 2016 (Ravi Kumar)
S/O Sh Sweami Raj
R/O Gali Garh (Trigam)
Teh & Distt Kishtwar

Copy to:-

(i) Indane Area Office, Jammu & Kashmir – You are requested to pass necessary instruction to
22-OB, JDA Commercial Complex, Railhead, the above mentioned gas agency for resolve the Jammu, Jammu & Kashmir issue as soon as possible.
Phone Number –[protected]

(II) Indian Oil Corp _ You are requested to look into the matter personally and instruct the concerned gas agency for resolve the issue as soon as possible
Aug 4, 2016
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2016
Indian Oil Corporation [IOC] Customer Care's response
We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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    R
    ranvijay1997
    from Mumbai, Maharashtra
    Jun 24, 2016
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    Address: 823001
    Website: www.indianegas.co.in

    Respected sir,
    My consumer no.is CX2342839 I had booked my cylinder before 1 week and booked cylinder is not delivered in my home But I got msg that your cylinder has been delivered and subsidy amount credited to my account as on dated 22nd June 2016.
    they have blacked my order to some other person.
    I would like to request you Please take necessary action against our Distributor .
    M /s Shyam Indane Seva Paraiya Gaya ( Code : 177305 )

    Such behaviour and service on part of the distributor is not acceptable. You may please check as to why such false messages and call are being given to a customer and we want same to M /s Shyam Indane Seva Paraiya Gaya to delivery the cylinder immediately since we are waiting for already booking cylinder and action at your end in this regard.

    Ran Vijay
    Mobile no. [protected]
    Consumer no.CX2342839
    Distributor: M /s Shyam Indane Seva Paraiya Gaya ( Code : 177305 )
    Aug 1, 2016
    Complaint marked as Resolved 
    Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
    Verified Support
    Jul 01, 2016
    Indian Oil Corporation [IOC] Customer Care's response
    We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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      A
      A.seth
      from Kolkata, West Bengal
      Jun 22, 2016
      Resolved
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      Address: Nalanda, Bihar, 803101
      Website: indian consumer complaints forum

      Dear sir,
      i have to informe you that i dayanand prasad s/o let raghunath prasad, at. alinagar, bihar sharif, nalanda, bihar, my consumer id. 1714 it is to old from 1986 distributer jeepee enterprieses have been changed me to any other distributer that is so far away form us.
      so plese keep my consumer in my old distributer it is nearest for us.
      Aug 1, 2016
      Complaint marked as Resolved 
      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
      Verified Support
      Jul 01, 2016
      Indian Oil Corporation [IOC] Customer Care's response
      We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
      Thanks for accepts my complain please solve it qucicle
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        V
        Vimal Kp
        from Ranchi, Jharkhand
        Jun 22, 2016
        Resolved
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        Address: Kannur, Kerala, 670001
        Website: www.consumercomplaints.in

        I was a regular customer of IOC petrol, always i prefer Indian oil petrol for my car. Recently from one remote area i didn't get indian oil petrol pump and i taken fuel from a HP petrol after that i feel my fuel indicator was not working! Now i am getting proper mileage, so what does it means?! Till that experience i believe Indian oil was it best fuel making company. So as a valuable customer i should inform you about my experience with the Indian Oil corporation. Thanku.
        Aug 3, 2016
        Complaint marked as Resolved 
        Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
        Verified Support
        Jul 01, 2016
        Indian Oil Corporation [IOC] Customer Care's response
        We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.
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          Ipsidhique
          Jun 22, 2016
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          Address: Kozhikode, Kerala

          Dear indane

          Today i have a person come to me and told me we are from indane distributor suraksha team. Just see the cylinder and tube after that they will charge the 78 rupees each cylinder.
          I don't know this correct or not.

          Please send me the notification by email or mobile alert, any service person you are sending the houses. Then we can stop any fraud persons by the name of indane.
          Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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            N
            Nivedheetha Muralidharan
            Jun 22, 2016
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            Address: Chennai, Tamil Nadu, 600049

            I've haven't yet received the LPG subsidy refund as it hasn't been credited in my bank account yet.

            It has been so for the past two months.
            Kindly look in the matter.
            Anticipating a reply.

            Name: C Ramamurthy
            Consumer no. 1527
            Aadhar no.[protected]

            Please do the needful so that money will be credited in my account soon
            I would like you to know that I am sure of a reply from your esteemed management.
            Thanks.
            Aug 1, 2016
            Complaint marked as Resolved 
            Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
            Verified Support
            Jul 01, 2016
            Indian Oil Corporation [IOC] Customer Care's response
            We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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              S
              Sunil Katal
              from Tikaitnagar, Uttar Pradesh
              Jun 21, 2016
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              Address: Pathankot, Punjab, 145101

              Sir,
              My name is mr sunil singh. I am use for domestic gas customer
              (Indian gas) before five year.
              2. My old customer no c 7462 maine isse apne home town m trasfar
              Kiya dt 14/06/2016
              3. My new cunumar no [protected] distributes name m/s ganesh indian
              Gramin vitrak (Gurha kalan) pathankot punjab
              4. Sir mere subsitty start kar digye.
              Maine 10-20 bar costmare care m bhi baat ke magar koi hall nhi huya
              My mobile no [protected]
              Aug 1, 2016
              Complaint marked as Resolved 
              Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
              Verified Support
              Jul 01, 2016
              Indian Oil Corporation [IOC] Customer Care's response
              We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                I
                Imptower
                from Bengaluru, Karnataka
                Jun 20, 2016
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                Address: 600130
                Website: IOC

                Our account is showing wrongly the we 'opted out of subsidy option'. We don't know why it is activated. We never tried doing so. Earlier we were getting subsidy on my bank account. From march month on words we are not getting subsidy. Could you please deactivate this from my indane gas customer id cx10790782, andlpg id[protected], indane gas distributer sri ambiram indane gas agency.
                Aug 1, 2016
                Complaint marked as Resolved 
                Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                Verified Support
                Jul 01, 2016
                Indian Oil Corporation [IOC] Customer Care's response
                We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                  C
                  chitresh singh adhikari
                  from Bardoli, Gujarat
                  Jun 19, 2016
                  Resolved
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                  Address: 495677

                  Hello.
                  I am B.S. ADHIKARI, iam living in Chhattisgarh, korba my gas dealer is korba gas agency, my id no is 18657 and my kyc no is 10526. iam having indane household gas in my house, though I have been taking cylinders for many years now, earlier I use to take cylinders by myself, but due to some unforeseen circumstances iam not able to do soo, I have approached to the dealer he refused stating that my area doesn't fall in his area, though the showroom is hardly 2 km. from my house, eventually my friend also happens to be the regional manager of the region came to know about it after his request the cylinder was delivered 2 times, again the situation is same.
                  we were not at home couple of times when cylinder was being delivered so now he is refusing to deliver the cylinder.
                  please help me to overcome this situation, as the dealer is very arrogant and his reasons are not valid.
                  thankyou.
                  B.S. ADHIKARI
                  Aug 3, 2016
                  Complaint marked as Resolved 
                  Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 01, 2016
                  Indian Oil Corporation [IOC] Customer Care's response
                  We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                    M
                    me_ashis
                    from Kolkata, West Bengal
                    Jun 17, 2016
                    Resolved
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                    Address: Kolkata, West Bengal, 700034

                    My indane consumer no is 22397. I requested for indane refill on 14th june, 2016 thru' indane site and paid the full amount online thru' my hdfc credit card. The online receipt has been mailed to my mail id by indane authorities. But the delivery man from the indane distributor "gas & gadgets" was asking for money. When he was shown the receipt, he denied to deliver the gas cylinder and went away.
                    Now i am running short of gas and my survival is under question.
                    Aug 1, 2016
                    Complaint marked as Resolved 
                    Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 01, 2016
                    Indian Oil Corporation [IOC] Customer Care's response
                    We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                      R
                      RoyalVictor
                      Jun 16, 2016
                      Resolved
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                      Address: North Tripura, Tripura, 799250
                      Website: www.indane.co.in

                      They never agree with two cylinder and says that once only if written two also that a empty cylinder is to be returned while taking a cylinder so that makes a two cylinder. - (So a abuse only to the American DG - Samarjit Barman).

                      And their issue is the DGCC written on gas bills by amount in comma to say they cannot charge a American!

                      And all this all the time since 2007 only!

                      - (DGCC - Director General and Commissioner of Commissioner).

                      Hence, a harassment is a case also that I am a HINDU by a code a H 955971 that my passport only.

                      Thanks.

                      BARMAN, SAMARJIT
                      SP/SU ; (DG WR[protected]).
                      (ICA# .. HC QUALTEQ).
                      Aug 2, 2016
                      Complaint marked as Resolved 
                      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 01, 2016
                      Indian Oil Corporation [IOC] Customer Care's response
                      We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                        Rajkumar Roy67
                        from Kolkata, West Bengal
                        Jun 15, 2016
                        Resolved
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                        Address: Kolkata, West Bengal, 700132
                        Website: Indian gas

                        Helllo my name is raj kumar roy my cunsumer number is cx 23767571
                        My distributor phon is [protected]
                        My booking was done for this month and billing amount was inr 576.50 so here the problem starts my distributor always deliver the gas at my door step and never tell me the billing amount today i caught him as i knew my billing amount he has charged inr610 rupees for delwvering my gas every month he does the same things this is a kind a fraud and ypu people never care about this so i did not sign on his bill today i told. Him to return my money he deneied and run away by saying "go and complain i never care about this" this tyep of behavior will not be toilrated by a customer i want you to take action against them and return my money as soon as posible the distributor name is m/s sankar gas service
                        Aug 4, 2016
                        Complaint marked as Resolved 
                        Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 01, 2016
                        Indian Oil Corporation [IOC] Customer Care's response
                        We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                          S
                          sirgasudeep
                          from Noida, Uttar Pradesh
                          Jun 15, 2016
                          Resolved
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                          Resolved

                          Sir m name is Dr sudeep with adress 5- 1-256 jambagh sunder bhavan hyderabad Telangana 500095. my conumer number s 40097. every time i book lpg gas ill get a message in days that it got delivered. but the gas cylinder will never b delivered in my house. probably there selling in black to some otherpeople. every time i have to leave my work and go to the distributer and lodge a complaint. then he will send the cylinder home i think my distributor is also involved in this racket. my distributer is "siddharta enterprizes"
                          adress - putlibouli hyderabad telangana.
                          please kindly do the needful because this has become a nuisance all the time
                          Aug 4, 2016
                          Complaint marked as Resolved 
                          Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 01, 2016
                          Indian Oil Corporation [IOC] Customer Care's response
                          We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
                          Same is the case with me Sir. This is Uday Viswanath stying in hyderabad, Kondapur.
                          My consumer number is CX4882099

                          My Distributor Name is:Venkatasai gas agencies. I was trying to book the gas refill since last 3 weeks. and they cancelled my booking twice now and my gas at home has been exhausted. They are giving a lame reason saying no body available at home. This cannot be possible as my family is there at home always.
                          We are being suffered unnecesarily. This is happening everytime we book the refilling.

                          This problem should be taken seriously and put an end.
                          Kindly do the need ful.

                          Regards,
                          Viswanath
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                            S
                            sanjay1987
                            Jun 14, 2016
                            Resolved
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                            Resolved

                            Address: 110053

                            Delhi bhajanpura indianoil petrol pump employees missbehaver and all staf member abuse language complent for office staff no buddy hear no complent book. then advice me sir labour class person dont chat but. jo bhi person petrol pump par aata hai woh to jo employees bahar pump par hai baat to woh unhi se karega na or woh log hi ladne ko taiyar hai baat ek se hoti hai par sab unity bana kar aajate hai caustumer ko darane k liye jada bolo to kehte hai kahi or se lelo kya petrol pump kisi ka personal bhi hota hai government to sale par comition deti hai. par uss employee ne etna kuch hone par bhi ek sorry nahi bola yeh hai staff ka attitude
                            Aug 2, 2016
                            Complaint marked as Resolved 
                            Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 01, 2016
                            Indian Oil Corporation [IOC] Customer Care's response
                            We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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                              akbrt74
                              from Sopur, Jammu and Kashmir
                              Jun 14, 2016
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                              Termination voucher

                              Website: www.indiangas.co.in

                              Sir, i have domestic double indian gas connection in himank gas agency, leh (J&k) in named of anil kumar sharma and consumer no 1205. After some time i have transfer above gas connection from himank gas agency, leh (J&k) to indian gas agency, kargil (J&k) vide tv [protected] on 17 dec 15. I approach to indian gas agency kargil for release my gas connection. They saying that your gas connection not received in this agency on online system...
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                              pawan55555
                              from Mumbai, Maharashtra
                              Jun 14, 2016
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                              Dear sir,
                              Yesterday, i went to petrol pump for filling of petrol in my vehicle and found that m/s gunesh india pvt. Ltd, arniyapanth, shambhoopura, distt.- chittorgarh, rajasthan are charging the rs 71.4/- per ltr as compare to other petrol pump are charging rs 69.2/- per ltr, which is approx. Rs 2.2/- higher then to other petrol pump. Therefore, asked to petrol pump owner for charging more prices, then he rudely said that this is extra premium petrol and refused to give any answer of any query and unable to give any answer satisfactory.
                              I checked the petrol payment bill (Attached here) and also filling pump there is not showing any display of extra premium petrol, which is charging from many days to customer.
                              Also, tried to give feed-back to ioc site but unable to complaint in it because submission problem in online feed-back site

                              My mail id - pawan. [protected]@gmail.com and [protected]

                              Pawan kumar
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                              Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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                                S S Chakroborty
                                from Brahmapur, Odisha
                                Jun 13, 2016
                                Resolved
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                                Resolved

                                Address: 700156

                                Kindly note that i am a consumer of indane gas services and my consumer number is 21952 and our dealer is m/s vikas distributors, new town, kolkata. Since i was not available my wife noticed the leakage of gas from the cylinder and immediately my father in law aged 78 years went to the distributors and pleded to help us with a technician who can come with him on the car and after fixing the job my father in law comitted to drop the technician back to the shop. But unfortunately the distributors behaved very rudely and informed that they will send the technician as per the availability.
                                Now we are unable to use the gas services and in a stage of anxiety as we have no clue when the distributor is going to send the technicians.
                                Request you to kindly help us in this matter.
                                Aug 8, 2016
                                Complaint marked as Resolved 
                                Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2016
                                Indian Oil Corporation [IOC] Customer Care's response
                                We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.
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                                  Apurick
                                  from Sambalpur, Odisha
                                  Jun 13, 2016
                                  Resolved
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                                  Resolved

                                  Address: 700106

                                  Dear sir
                                  I have a connection from salt lake gas agency kolkata west bengal. My consumer no is 74514. From last few days i am unable to book my reffil. Alsi i have conatcted your customer care they are alsobunable to help me. So i request you to please solve the matter as earliest as my gas cylinder is empty now.
                                  Regards
                                  Apurba biswas
                                  Mob-[protected]
                                  Consumer no-74514
                                  Aug 21, 2016
                                  Complaint marked as Resolved 
                                  Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                                  Jun 13, 2016
                                  Updated by Apurick
                                  Dear sir
                                  my self Apurba Biswas, I hve a gas connection from your service provider to your Salt Lake Gas Agency.My consumer No.74514.I am trying from few days to booking gas however I am unable to do it and also i have contacted witj toll free care but they are also not help me.I request you to please arrange to book my refill as my cylinder has empty.

                                  Regards
                                  APURBA BISWAS
                                  MOB [protected]
                                  CONSUMER NO-74514
                                  SALT LAKE KOLKATA WEST BENGAL
                                  Verified Support
                                  Jul 04, 2016
                                  Indian Oil Corporation [IOC] Customer Care's response
                                  We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.
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                                    Sharmika2416
                                    from Bengaluru, Karnataka
                                    Jun 13, 2016
                                    Resolved
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                                    Resolved

                                    Address: 560100

                                    Our account is showing wrongly that we "opted out of subsidy option", not sure why it got activated, we never tried doing so. Earlier we were getting subsidy on my bank account. Could you please deactivate this from my indane gas, consumer number [protected], lpg id - 3 [protected], indane gas distributior - seetha rama indane gas service as soon as possible. Thanks.
                                    Aug 1, 2016
                                    Complaint marked as Resolved 
                                    Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 01, 2016
                                    Indian Oil Corporation [IOC] Customer Care's response
                                    We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
                                    I have tried all that. Even sent Physical copy of the documents to the office but nothing helped.
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                                      param123
                                      from Ahmedabad, Gujarat
                                      Jun 13, 2016
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560068

                                      Even after booking multiple times, my agency refuse to deliver citing no one was present at home. Though my whole family is at home from past 3 month.
                                      It's ridiculous that we don't have even option to change distributor.

                                      Here are the details

                                      Consumer no.: [protected]
                                      Consumer name: prabhat kumar

                                      Distributor code: 248037
                                      Distributor name: sri sadguru indane services
                                      Aug 8, 2016
                                      Complaint marked as Resolved 
                                      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 04, 2016
                                      Indian Oil Corporation [IOC] Customer Care's response
                                      We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.
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