Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
This is in regard of my experience with a Sukhwani petrol pump at waked chowk pune its Indian Oil Petrol Pump.
I filled petrol of 530 rs ( wanted to fill 500 rs petrol) the petrol attendant engrossed me in talks to fill 530rs petrol and while I was having conversation with him he made sure I dint pay attention towards zero meter and he started filling from 250rs (filled previously for bike) and when I confronted the petrol pump attendant for the same, it lead to 3 4 people arguing n fighting with me for the same.Kindly look into this matter as we as consumers feel cheated for the hard earned money.
Please consider my complain seriously

I am a subscriber of Indane Gas, under the Distributor : Radharam Gas Services, 72, Purba Putiary Dakshin Para Road, Kolkata - 700093.
A couple days ago, when I tried to book via IVR, the booking did not go through. The IVR system was not presenting me any option fro Refill booking. Next I tried to book via SMS. There I received an SMS that by subscription has been suspended, and I need to contact my distributor.
Accordingly, I called up Radharaman Gas Services, where they informed me that I need to pay Res.75/- in order to get my connection reactivated. They think that my kitchen is "Unsafe" and therefore, they need to inspect my kitchen (at my cost), extort Rs.75/- in the name of inspection. And in order to force me to pay that amount, they suspended my connection !!

I have enquired around, and found that no other LPG company or Indane Distrubutor is forcing this Inspection Fee.

Kindly Look into the issue, and probe into what is going on with Radharaman Gas Services. This is one of the many unscrupulous activities that go on, on a regular basis in Radharaman Gas Services.

Kindly resolve the issue and help reactivate my connection. My kitchen is completely safe, and my oven has Suraksha pipe installed. If Radharaman wants to conduct a safety inspection, they should so at their own cost, and its totally ridiculous to suspend a connection to extort Rs.75.

Dear sir, i am d. Srinivasan consumer number 5351. My dealer name is ma kruba gas agency, mugappair, chennai 600 037. I regret to inform your goodselves each and every month the delivery was irregular. And ask about the irregular delivery with gas agency, their officials not answer properly and not to take any action against consumer complaint. I think they sold out the cylindert in block market.In this month also i had booked the cylinder on 7.4.16, bill generated message came to me by sms on 11.4.16 but as on time cylinder yet to deliver, they are not give any responsible reply against our request. Pl. Take immediate action against the dealer in this regard. My mail id [protected]@gmail.com

I'm Nirmal Nag a consumer of Indane oil gas . By mistake I'm wrongly clicked option out of subsidy. I am not getting subsidy after 5th May 2015. I kindly request you to deactive option out of subsidy. I want to avail subsidy cylinder. So please deactive from out of subsidy. Consumer No 9662 . LPG ID[protected] . Comsumer tipe Domestic. Gas agency name -SHIVAM INDANE SERVICE

I am a consumer of your indane gas consumer no. cx2736106, Rohini, Delhi. I had booked for a cylinder ref. no. 550749 on 11th apr 2016but till date now it is not delivered to my home. on 15th apr i received a massage from yours that the booking has cancelled becauae door was closed. i immideately conformed by my neabour but anyone not seen the representative. this problem has been facing mostly during deleverd the cylinder.

My self sarojaditya mondal,

My consumer id-dgt11753, (Dankuni gas distributor-pin-712311)

I had receive following delivery massage from indean,
Cash memo [protected] of amount rs.537 generated for booking no. [protected], shall be delivered shortly.Insist for pre-delivery check while receiving refills

Every time i had inform at our distributor after received my delivery massage, then the distributor will be deliver otherwise distributor don't care about delivery

Also the distributor don't take any complaint about cylinder delivery.

Also distributor argument with customer.

I am senior citizen,

Sir nobody accept my complaint at my dankuni distributor.

Sir, please help me...

Thanks & regards,

Sarojaditya mondal
[protected]

My name is Amit kumar singh, having gas cylinder of indane gas, i have booked my gas on 13th april, gas received with 6kg less on 14th april, i returned gas and siad the boy to come with full of cylinder but that boy not come till date.

Agency name -Yadu gas agency
Location - sahibabad ghaziabad
My consumer id - 54132
Lpgid[protected]

My consumer no.is T-009892 in Tirupati Gas Service at City Bulandshahr (U.P West).I Booked my Gas by online on[protected].cash memo no.[protected] generated for booking no.453411 on[protected].but till date cylinder is not delivered at home.

Hi sir,
Indian petrol bunk situated at nizampet x roads, near jntu, kphb colony, hyderabad. These petrol bunk staff are cheating customers like anything.

1) there are two people come to you one guy open the cap and another guy try to stand behind the meter showing machine, and the first guy try to deviate your concentration on other topic and when we deviated from the meter, the person behind the machine hit one button, it will jump by 250/-.

2) when i asked to fill 1000/-, first they will fill 250/-, when i asked, then they will start filling from there, but at the end of the day the petrol is not worthy of 1000/-.

3) 2 times i caught them while cheating and they were requesting me not to complaint to owner, since they dont have any other job and they were in deep trouble.

4) even same thing happened to couple of customers, i told them, but they did not shown any interest.

Name simon jayakumar, indane gas consumer cx18452828.
Gas booked and cash memo generated on april 6th no [protected]. The agency name is lord balaji telephone number [protected]. Without attempting delivery they have cancelled the booking on 9th april itself saying door closed. While we were very much available at home. When we called and said nobody came they told they will deliver the gas shortly. But without our consent another booking has been made via cash memo number [protected] and giving us the cylinder on 15th april.

This is not the first time they are doing like this. So i wanted to complain as they may be involved in some practises like this at the cost of the general public.

Booking for con no 26914 is registered with ref no.413550.Refill expected delivery:6-8 days.Pl submit aadhar to ur distributor, ignore if already done. But still not get the gas, as today gas van distributing gas in colony, he said he dont have my name reciept.I had booking on 30 march.

This in with regards to an Indian Oil Petrol Pump - Rajkumar Service Station located at the IIT Crossing, Hauz Khas.

Date of latest incident : 15th April, Time: 9:47am

Below is my Experience:

This is around the 7th time that this has happened to me at this petrol pump.

I always get autocut, full tank petrol filled. But at this petrol pump, as they start filling the petrol, by the time the reading comes to around Rs. 300 (Rs. 321 to be specific), their electricity gets cut and they start restart the filling of petrol. Afterwards, they add this extra 300 rupees to the total cost. The petrol filled in the next round (after electricity cut) is already a little more than the normal full-tank cost (at the other petrol pumps). On top of that they claim that they have filled Rs 300 worth of petrol, which is beyond the capacity of me petrol tank!!

How is it that they always have an electricity cut when the meter reads around Rs. 321! I just spent Rs 2550 for full tank when it never goes beyond Rs 2200!

On top of it, the employees tell me that if I don't pay the (cheated) money, it will get deducted from their salaries.

How do I get serious attention to this ongoing scam here?

My name is dr. Gagandeep kaushal and i have an ioc gas connection no. Cx19163080 with manimajra gas agency. I have been facing problems with this agency for the last one year regarding delivery of gas cylinders. It has been erratic and very long delays in delivery. It is always a cumbersome task to get cylinders and most of the time i have to go personally and fight it out with them. Earlier i went to tel bhawan, sector 19 chandigarh and filed an application to change my dealership to farid gas agency, manimajra but after 15 days ioc again changed my membership back to manimajra gas. So please either change my dealership to farid gas or make manimajra gas mend his ways

Cx 10721023
Satish kumar gupta
Distributor code 69140530
Sap code 177295
Nutan gas service, bettiah (bihar)
This company alwyas disturbing about timely delevery of gas always creates many hurdles about on line aplly for delevery of gas

I had booked cylinder on 4th april 2016 but the cylinder has not been delivered to me even today on 14th april. Seven working days have passed but delivery still not given. My consumer no is [protected] and my receipt no is 910438. My gas agency is ananth gas agency from bengaluru urban karnataka. Kindly send me the cylinder today because it was promised by indane that delivery will be done within 3 to 4 days and today 10 days have passed. Kindly keep your promise and deliver the cylinder today.
Thanks in advance
Soumi dasgupta ray

Dear sir/madam,
My consumer no is:[protected].
I booked a refill through the IVRS on 24/3/16 and was given booking no :667344.also i was told that the refill would reach me in 5-7days.when i failed to receive the refill even after2weeks i tried to contact the gas agency over phone.out of 5 nos given on the gas receipt only one no:[protected] was working.repeated calls and continuous long ringing did not evoke any response from the agency.thereafter i tried contacting them over that one phone no for many days to find out the reason for not supplying the refill but they never picked up the phone.thereafter i called IVRS to find out the status of my booking and was surprised to hear that my booking had been shifted to 1/4/16 and a new booking no:[protected] was given.also i was told that the agency had cleared bookings upto 31/3/16.this same message i am hearing for the last 3-4 days.on 11/4/16 i made a complaint at[protected], complaint no2611349.tili date i have not received the refill.my colleague lives in viveknagar and i have been told they receive the refill in 3-4days.i fail to understand the reason for the delay.if there is a genuine reason i must be informed over phone or by SMS. i request concerned authorities to look into this matter urgently .

On 5, 3, 2016 i booked a gas cylinder in respect of consumer no.[protected].Then the i received a message on 2.4.2016 conveying that cash memo no.[protected] dt.2.4.16 has been issued.But the dealer is refusing to give door delivery in spite of successive approach on the ground that he has no staff.This is a common feature of lipi gas service, sambalpur to all most all customers.I being a lady not in a position to collect the gas from the distributor.
The refusal of dealer to give home delivery amounts to deficiency in service.For the said act of dealer the ioc & the dealer are jointly and severally liable.
In the past also i was never given door deliver.
Thus it has been proposed to move the appropriate forum for the deficiency in service and compensation therefor.
You may have your say on the matter within 3 days, failing which the matter will be agitated in the forum without any notice either to you or to the dealer.
It may be stated that the dealer never gives deliver of gas any customer after weighment.It is a continuing habit apparently for some malafide motive.

Thanking you.
Yours faithfully,
Puspalata nanda,
Sambalput

I have transfered my LPG Cylinders from Chennai to Bangalore. Submitted on 4th of April at Vinayaka Agencies, Kudlu, Bangalore. They said the will deliver the 2 Cylinders on 6th of April. But today is 13th and Still now I have not received the Cylinder.

In Chennai the service was very good. So I opted for Indane. But here it's very bad.

Please do the needful.

Dear sir
My LPG consumer no. 279. I applied for replace the regulator since 6month. But no response given by the dealer named Amargarh gas agency. So kindly request to issue new regulator when we on the regulator gas is leaking any mishaps may be happen.I go to company so many times but they denied to solve my problem
Thanking You
Krishan Gopal
PO Amargarh (Pb)

I am placing my difficulties in receiving the refills though they were delivered at my correct residential address belatedly.

I have sent a complaint to the Indian Oil co (Indane) when I was residing at Uthandi that the delivery boys of Vijay Agency were demanding extra money varying from Rs.30 to 40 and the agency was aware of it. I thought the company would take stringent steps in warning the agency and nothing had happened. The IOC itself seems to be actively conniving with the agency charging over and above the refill cost. The practice may not be continuing without the knowledge of the IOC even today. Of all the Indane agencies the VIJAY gas agency could change its address silently from its original registered office at Besant Nagar itself shows the patronage of all activities of Vijay gas Agency by the IOC.

I have booked for a refill on 05-04-16 @ 07:17 and received confirmation for “con No CX 829883 was registered with Ref No 277573. Refill expected delivery: 2-4 days”.

The main reason for this complaint other than the demand of extra money is that after receiving the SMS on 07-04-16 @15:35 stating that a cash memo no.[protected] of amount Rs521 generated for booking No.277573 shall be delivered shortly, we were awaiting the refill everyday and no one was absent and the door was never locked.

On 11-04-16 @ 17:22 a SMS received “Cash Memo generated against ur refill booking No.277573 stands cancelled. Reason: door closed. Delivery may be reattempted shortly”. I am very much shocked to see this message as I have been personally awaiting the same and I was out of my professional duties. Whenever occasions arise to go out the refill was placed in front of my residence and the money was given to the neighbor with due instructions to receive the same. In such circumstances the door locked theory is a false one.

I understand that already another customer Advocate Ravichandran has lodged a complaint with the Consumer Court after he failed to get the mistakes of the Vijay Agency rectified. The case is said to be pending. The Agency will not reveal the details of carrier boy on his name and his Cell No. and the landlines will always be busy.

It may be profitable for IOC officials from this agency but it should also feel the difficulties faced by the public at large. Even at the last delivery we had to pay an extra sum of Rs.40/- over and above the refills cost as others are forced to. The agency is indirectly creating a source thus to share the bounties and pay for the delivery boys as well for which I request to take stringent action against the Vijay Agency immediately. I place my anguish that the IOC may not be silent even after this complaint and may not force me to seek legal remedy.

The Vijay Gas Agency should be instructed to inform its customers, the date and time of delivery of refills so that they may arrange for the smooth delivery. Every bill contains the contact numbers and hence it would be proper for them to contact at the time of delivery.

Note: After receiving the last message I have to register again for the refill
on[protected] itself.