Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir/madam,
My consumer no is:[protected].
I booked a refill through the IVRS on 24/3/16 and was given booking no :667344.also i was told that the refill would reach me in 5-7days.when i failed to receive the refill even after2weeks i tried to contact the gas agency over phone.out of 5 nos given on the gas receipt only one no:[protected] was working.repeated calls and continuous long ringing did not evoke any response from the agency.thereafter i tried contacting them over that one phone no for many days to find out the reason for not supplying the refill but they never picked up the phone.thereafter i called IVRS to find out the status of my booking and was surprised to hear that my booking had been shifted to 1/4/16 and a new booking no:[protected] was given.also i was told that the agency had cleared bookings upto 31/3/16.this same message i am hearing for the last 3-4 days.on 11/4/16 i made a complaint at[protected], complaint no2611349.tili date i have not received the refill.my colleague lives in viveknagar and i have been told they receive the refill in 3-4days.i fail to understand the reason for the delay.if there is a genuine reason i must be informed over phone or by SMS. i request concerned authorities to look into this matter urgently .

On 5, 3, 2016 i booked a gas cylinder in respect of consumer no.[protected].Then the i received a message on 2.4.2016 conveying that cash memo no.[protected] dt.2.4.16 has been issued.But the dealer is refusing to give door delivery in spite of successive approach on the ground that he has no staff.This is a common feature of lipi gas service, sambalpur to all most all customers.I being a lady not in a position to collect the gas from the distributor.
The refusal of dealer to give home delivery amounts to deficiency in service.For the said act of dealer the ioc & the dealer are jointly and severally liable.
In the past also i was never given door deliver.
Thus it has been proposed to move the appropriate forum for the deficiency in service and compensation therefor.
You may have your say on the matter within 3 days, failing which the matter will be agitated in the forum without any notice either to you or to the dealer.
It may be stated that the dealer never gives deliver of gas any customer after weighment.It is a continuing habit apparently for some malafide motive.

Thanking you.
Yours faithfully,
Puspalata nanda,
Sambalput

I have transfered my LPG Cylinders from Chennai to Bangalore. Submitted on 4th of April at Vinayaka Agencies, Kudlu, Bangalore. They said the will deliver the 2 Cylinders on 6th of April. But today is 13th and Still now I have not received the Cylinder.

In Chennai the service was very good. So I opted for Indane. But here it's very bad.

Please do the needful.

Dear sir
My LPG consumer no. 279. I applied for replace the regulator since 6month. But no response given by the dealer named Amargarh gas agency. So kindly request to issue new regulator when we on the regulator gas is leaking any mishaps may be happen.I go to company so many times but they denied to solve my problem
Thanking You
Krishan Gopal
PO Amargarh (Pb)

I am placing my difficulties in receiving the refills though they were delivered at my correct residential address belatedly.

I have sent a complaint to the Indian Oil co (Indane) when I was residing at Uthandi that the delivery boys of Vijay Agency were demanding extra money varying from Rs.30 to 40 and the agency was aware of it. I thought the company would take stringent steps in warning the agency and nothing had happened. The IOC itself seems to be actively conniving with the agency charging over and above the refill cost. The practice may not be continuing without the knowledge of the IOC even today. Of all the Indane agencies the VIJAY gas agency could change its address silently from its original registered office at Besant Nagar itself shows the patronage of all activities of Vijay gas Agency by the IOC.

I have booked for a refill on 05-04-16 @ 07:17 and received confirmation for “con No CX 829883 was registered with Ref No 277573. Refill expected delivery: 2-4 days”.

The main reason for this complaint other than the demand of extra money is that after receiving the SMS on 07-04-16 @15:35 stating that a cash memo no.[protected] of amount Rs521 generated for booking No.277573 shall be delivered shortly, we were awaiting the refill everyday and no one was absent and the door was never locked.

On 11-04-16 @ 17:22 a SMS received “Cash Memo generated against ur refill booking No.277573 stands cancelled. Reason: door closed. Delivery may be reattempted shortly”. I am very much shocked to see this message as I have been personally awaiting the same and I was out of my professional duties. Whenever occasions arise to go out the refill was placed in front of my residence and the money was given to the neighbor with due instructions to receive the same. In such circumstances the door locked theory is a false one.

I understand that already another customer Advocate Ravichandran has lodged a complaint with the Consumer Court after he failed to get the mistakes of the Vijay Agency rectified. The case is said to be pending. The Agency will not reveal the details of carrier boy on his name and his Cell No. and the landlines will always be busy.

It may be profitable for IOC officials from this agency but it should also feel the difficulties faced by the public at large. Even at the last delivery we had to pay an extra sum of Rs.40/- over and above the refills cost as others are forced to. The agency is indirectly creating a source thus to share the bounties and pay for the delivery boys as well for which I request to take stringent action against the Vijay Agency immediately. I place my anguish that the IOC may not be silent even after this complaint and may not force me to seek legal remedy.

The Vijay Gas Agency should be instructed to inform its customers, the date and time of delivery of refills so that they may arrange for the smooth delivery. Every bill contains the contact numbers and hence it would be proper for them to contact at the time of delivery.

Note: After receiving the last message I have to register again for the refill
on[protected] itself.

There is a gas leakage at my house, i called emergency no 1906 and given below is the complaint details:

Your complaint no. 80011 is informed to mechanic of rajhans gas service at 20:47 hrs on his mobile no.[protected].The complaint will be attended within an hour.

I am waiting from the last one hour but gas mechanic has not arrived at my home till now. I have elderly people and infant at my home. I called the mechanic mobile no but he is not picking up the phone.

On friday, 8th of april (Gudi padwa), two families were travelling on a rented cab from pune to tuljapur for darshan.On the way the driver stopped at tuljapur -nandanwan petrol pump to fill petrol. The staff at this petrol pump was drunk and got into fight with driver. Meanwhile my husband came out of cab the staff came with long bamboo stick and hit him, he dint know the reason for this as well.We esacped from the place asap as we dint have good idea of place.

Let me know the action taken on this and please just dont send just a mail with "sorry for inconvenience caused".

I went to fill petrol for my unicorn bike at rajashree petroleum (C no-5/d, 2nd block, 4th stage, btm layout, bilekhalli, bangalore 560076)and i asked them to fill full tank.. There were two guys involved.. They asked me to stand in side of the petrol filling machine(With rude voice). From there i cannot see the meter readings. Within few seconds one guy filled the petrol and the other guy asked me to come little more front to bill. I gave my credit card and then i was trying to see the meter.. Before me seeing that they reset the meter and started filling for the other guy. They billed me for 1000rs(15 ltr).. I was surprised because i never filled my bike for 1000 rs and i checked my vehicle tank capacity and it is 13 ltr and i already had around 1 ltr fuel in my bike . i immediately asked for the bill they gave me a written bill for 1000rs i gave them back and asked him for the machine bill.. They gave me a machine bill for 1000 rs(With 15 ltr ) i started questioning them nobody was giving the proper answer.. I went to their managers cabin.. He was also not able to answer anything.. They accepted that they were cheating and they gave me back 170/rs and billed me only for the 12.57 ltr. Eventhough i got my issue resolved. I want indian oil to take action against them and they should not force people to stand in the side of the machine.. I am not sure how many people they are cheating every day...

Dear sir,

I would like to inform you that i am a customer of indian oil corporation for long time and my gas distributor is sikarwar gas agency model town agra.I have book online gas 4 april and i have received massage for delivery as same day . I can pick up delivery only sunday. There is no person in home and i am job person ...Now the matter is my cash memo no.[protected] and booking no is 581881.
I was conversation with yr delivery boy mr .Dharmendra and told him i am not able to pick delivery in middle and my sister exam already continuously running i request him that he will deliver only sunday
Now i called to mr .Dharmendra where is my delivery then he told me yr delivery is cancel so you should re-book your cylinder .

So now my question is where is my delivery and i was already conversation yr delivery boy .
Kindly send me immediately my booking cylinder as soon as possibble,

Thanks for considering my application.

Thanks & warm regards!
Ravi kumar
Handy: [protected]

It's a shame that I chose to go to this petrol pump knowing that they do not fill fuel for the money paid its always less. Twice I felt cheated by them. For eg I fill for Rs 100 I find that only about Rs 40 is filled. N rude behavior from the staff when you ask them why they do this. Very disappointed, since I did not want to argue with them there I am raising it here. Hoping some kind of action.
Indianoil Petrol Bunk
Doddabommasandra, Near Nanjappa Circle
Bangalore -560097

Today dated 5th April I had very bad experience by petrol filling boy Mr Patil. This person is always very arrogant and suddenly stopped my two wheeler and permitted one of his friends breaking the queue allowed him to fill the fuel. When I asked the Mr. Patil he started shouting on me and started giving threat to me. He was acting like 'bhai' of the area. I had several other incidents about this person previously also and always behave rudely. When I made his complaint to the manager of the petrol pump they also not serious about taking any action against this person.
This is really bad that such type of incidents are happening at IOC fuel station and I request to please take strict action against this person.

I am m srikanth residing at plra 125 thulasi upstairs ponnoth lane kaloor ernakulam (Phone [protected] and email [protected]@gmail.com ) i have a gas connection (No 34727) with anand gas agency palarivattom ernakulam. The agency is not supplying gas refills within the specified time. It takes 35 to 40 days to get the cylinder after booking through ivrs system . For the last two months we had received the refills after registering complaint at indane website . Now on march 2 2016 i had booked the gas through ivrs . The booking reference no 506947. Its now 38 days after booking .The cylinder is not delivered till date .We had registered complaint in the indane website -the complaint docket number is 2606937. There has no been reply to our query nor the refill has been supplied today . We request you to kindly intervene and see that the cylinder is delivered immediately.

Dear sir/madam

I am lpg consumer of indane gas, my consumer no. Is cx24755302. I want to draw your attention that our lpg distributer " sharma gas agency " is denying to deliver gas cylinder at my home. Its hectic work to take self delivery from agency.Every time need to take leave from office for delivery work.

Kindly help me and resolve the problem asap

Warm regards

Shishupal prasad
[protected]

Sir. This gas agancey.not satisfay in castumbor sarvice.
a) this gas agancey silandar.sell in godaun.all custumbor.not satisfay. Not homdilewari service and rs50 par selndar extra .in hom.dilewari
B)1000 rs in black silandar in hotal wale
C)customer not saticfay this ajancy total hares in costumber
D)and bad language use in customber
Agnce all inform this image

And agance name jagdamba Indian
Gas agance At.khaparkheda.
Dist.Nagpur thsil savoner.

I filled petrol for my car at Mettupalayam Road, Narasimhan Naicken Palayam Indian OIl Petrol Bunk. I saw the meter running for 500, but later I noticed that, they did not fill any petrol in my car, because after leaving the station I noticed that my fuel indicator showing same level as it was before the filling and soon the car came to reserve. I paid Rs.500 to fill my car. The attendant filled it and I watched the meter. It was running and reached Rs.500 and stopped. I after closing the fuel tank, left the bunk for work. On the way I noticed that the indicator showing no extra fuel. It also alarmed with reserve petrol. I went back to complain, they showed me the CCTV and spotted the car being in front of the pump. However, the filling nob was not seen as it was not covered by the camera. The manager didn't say anything but kept asking who was the attendant. I showed the boy, but they kept starring at each other. Knowing their plan that they are hand in glove, I left the station.

Dear Sir,

Please be informed, my LPG distributor named Pattammal Gas Agency collecting more delivery charges. Today (6th April 2016) cylinder delivered and asked me to pay Rs: 270. I have asked since I got bill amount only Rs: 213. He said
it was only bill amount, Rs 57 is delivery charges per cylinder.

Please advise how can we stop / avoid this kind of delivery charges.

Regards,
Madhavan

Sir,
1. I am a a customer of lpg( indane gas) and dependent for refilling of cyls on poonam gas agency, gola ka mandir gwalior (Madhya pradesh) 474005. The above gas agency is working in a arbitrary manners without caring the needs of customers. The following are the examples of its working styles:-

(A) the above gas agency never attends the telephone calls from customers.

(B) some of the customers, who are unable to book, their lpg cyl refill on line, are in great trouble as this gas agency not booking their lpg refill personally.

(C) my gas consumer no is 7385 and my name is raghupal singh tomar. But in gas agency's records it is mentioned as rs tomar (Raghupal singh tomar). I have requested several times to gas agency's staff to make amendments in their records, and write my name only raghupal singh tomar to avoid confusion and wrong delivery of lpg cylinders.

2. May necessary directions be given to above gas agency to do the needful at the earliest.

Gas booked for connection no 4728B in name of Madhusudan Singh, Address:- 1/323 Vikrant khand, Gomtinagar, lucknow-226010 on 26.03.2016 vide reference no 689306 but gas cylinder not delivered till date. Automated system says it has been delivered on 29.03.2016.

I booked refill on 19/03/2016. On enquiry it is known that my refill has been delivered on 30/03/2016. But in reality the refill has not reached my home. I did not book refill on 01/04/2016 but my distributor informs that i have booked on 01/04/2016. Please demand from my distributor the evidence of booking and refill delivery.
Name of distributor- sgeccsltd, burdwan court compound
Consumer no- cx11130110

I have ordered for refill cylinder through www.indane.co.in dated 11.03.2016 my consumer no. is CX27169493.order no. is 901848 but till date cylinder has not been received.I have gone to the distributor but they have reacted very casually saying it will be delivered within 1 day but not received yet.facing problem of empty cylinder.also the distributor Lalmani Indane is not receiving any phone calls any time. I want the cylinder very badly pls help in this matter