Indian Oil Corporation [IOC] Complaints & Reviews

My consumer is AP2298.I booked my gas cylinder in February fir which I received a text on my registered mobile saying that my cylinder has been delivered having cash memo no. [protected] on 8th of March.
But till date I haven't received my cylinder.
On calling the IVRS booking no., it says my cylinder has been dispatched on 7th of March, how can this be possible.
The cylinder is ought to be exhausted in 2 to 3 days of time.Now I wonder whether will I get my next cylinder or not.
Please help me to get my cylinder as early as possible.

On 11th March, 2016 night I had book LPG (Consumer No. 33590) on centralised number for refill of my subsidised gas cylinder. At 20.10 hrs on the same day, I received 2 contradictory SMS messages simultaneously on my registered mobile -- one confirming supply of LPG (vide ref. no. 630204) and the other thanking me for giving up my subsidy. I wonder how the second msg with regard to giving up my subsidy was sent to me. In this connection I wish to add for your information that I am a senior citizen with monthly pension of less than Rs. 20, 000 and am such entitled to the govt subsidy which I have been getting since the scheme was introduced. Since in that msg it was also stated that a representative of my gas agency (R.K. Agencies, Hauz Rani, Malviya Nagar) would be contacting to complete the other formalities. On th 12th instant I also contacted the Gas Agency (Ms. Soni) who told me that they do not have any information on the issue. Hence I am writing to you how erroneously subsidy withdrawal msg has been sent to me.

I shall be grateful if you would kindly look into this urgently and get the second erroneously sent msg withdrawn at your earliest convenience.

A line in confirmation will be highly appreciated.

Regards

Sir

I P.N.Pandey, an employee in Indian Oil Corporation.
My EPF Member’s Acc. No is DL/1338/2501.
Date of leaving service[protected].
Reason of leaving service : Attained 58 Years of Age.

I didn’t receive my Pension Payment Order (PPO) Number. My pension stopped in JAN 2016 and I am unable to submit life certificate without PPO No.
Kindly send me a copy of my PPO No and which EPFO life certificate to be submitted.

Sir,
My Customer no is 18393 &my Distributor is Gemini Gas&Appliances, Railway station Road, Tellicherry-670104, Kannur Dist, Kerala. Eventhough my house is located less than 5 kms from the Distributor's office, they are charging additional transportation charges while delivering the cylinder.When contacted he informs me that the distance is calculated from the centre of the Town ¬ from his office as my house is outside city limits.I do not agree with his contention.The distance shd be from his office/Godown ¬ from the Town.
Hence it is requested to enquire in to the matter&advice him to stop charging transportation charges while delivering the cylinder as my house is located less than 5 kms from the Distributer's premises.
Regards,
Vasantha

1. booking on date : 17 Feb 2016

Message Received by SMS : Booking for consumer no. R10758 is registered with ref no. 248070. (message received on 17 Feb 2016)

2. Message Received on 21 Feb 2016 : Cash memo [protected] generated for booking no. 248070,
shall be delivered shortly. Insist for pre-delivered check
while receiving refills.(message received at 11.45pm)

3. Message Received on 21 Feb 2016 : Dear Indane customer, your cyl is delivered against cash
memo no. [protected].(message received at 11.55pm)

4. booking on date : 01 Mar 2016
Message Received by SMS : Booking for consumer no. R10758 is registered with ref no. 250513. (message received on 01 Mar 2016)

5. Message Received on 06 Mar 2016 : Cash memo [protected] of amount Rs.549 generated for
booking no. 250513, shall be delivered shortly. Insist for pre-
delivered check while receiving refills.(message received at
10.57am)

6. Message Received on 06 Mar 2016 : Dear Indane customer, your cyl is delivered against cash
memo no. [protected]. .(message received at 12.16pm).

After all above message I had yet not received any Cyl at my home . Please check is gas agency or hawker doing some thing wrong Because by their mistakes Iam suffering from last 20 days. please check it sincerely I shall (IOC consumer) be thankful to IOC

Note : consumer no. R10758
Name : Dayaram Ahirwar
Address : B/76, Deendayal Nagar, nandanpura, Jhansi
Mobile: [protected]

Dear Team,
Subsidy Amount Not Credited in my Account from April-2015 to Sep-2015.
Consumer Number::1305990.
Name:Manish Kumar Srivastava
Contact Number::: [protected]
Address::: 137C/1, Chandpur Salori, P.O. Telierganj, Allahabad-U.P-211004.
Agency Name::Vijay Gas Service.Main Office ::Civil Cines.

Respected sir,
i bonmon venkatesh, consumer num 26544, indane gas customer i had applied all my documents, i am not getting subsidy amount from last 1 year, my LPG ID 3 [protected], Bank Account No [protected], Distributor Code 125353, Distributor Name A.P.S.C.S.CORP LTD SECBAD, i am followuping regularly to this local office but no correct responce and talking in rough and rude language, so please kindly resolve my problem sir as soon as possible
i am waiting for your valuable reply, my cell num [protected], mail id [protected]@gmail.com,
showing in online as Bank account linked to LPG Yes (AV Pending)..

Sir i am the lpg gas holder of indian oil corporation, my cutomer no. Are 012698, lpg id:[protected] for the name o[censored].K.Jha.
Sir i am booked a lpg cylinder bill no.[protected] dated 29/2/16 which i received the next day 01/03/16 but still till the date of 10/03/16 my subsidy not come to my account this time.
So please help me in this regard to sent my subsidy amount to my bank.

Booked for refil of gas on 10/02/16 and booking no. 296636. I was inform that it was cancelled. Then I booked the gas again on 1/3/2016. Booking no. 299605. And again I was informed that it was cancelled. When called the agencies I was informed, if not delivered, the booking is cancelled. When the gas is not delivered to me how can it be cancelled. Kindly look into this matter since it a month. And in another 2 days I won't have gas for cooking.

I have booked gas in Trilok Gas agency my consumer no is 13727367 and after 30days still am waiting. I have visited the agency and requested for details. They conform the cylinder will be delivered but am waiting for a week still nothing turned up. Their contact nos are useless and never and ever responded. My complaint no 20074546

I booked for a refill cylinder on 01.02.16. Till date refill has not been delivered. I am being harassed by "sonarpur gas service", dist-south 24 parganas, west bengal, kolkata-700150. Repeated attempt was made to register a complint through customer care but failed. I personally met on 27.02.16 and 05.03.16 but every time it was told that tomorrow it will be delivered.Particulars are --connection no.08622, booking no.216161.

I travel from Rajkot to Amreli on 7th March, 2016. I feet petrol in my bike at Shah petroleum, (Dealer of IOC Ltd.) Babra, Dist. Amreli. There is old price in filling pump and they till today collect Rs. 61.81/ltr I ask for bill but they said that we don't give bill for just Rs.100/- petrol filling. You can check surprisingly at that filling station. Plz take action and save other to paying high petrol price.

I am a customer of ROHITH INDANE GAS SERVICE, Bangalore. I have received a refill cylinder on 25th January 2016. But the subsidy for the same is yet to be credited to my bank account.

In view of the above, I had posted a complaint on the portal on 16.02.16. Final reply given for the complaint was completely irrelevant. As such, I again reiterated the grievance on 19.02.16. But the earlier reply was repeated. I attach copies of the complaints and the replies for your ready reference. (Docket No.2546374 and 2550898 respectively).

In view of non-redressal of my grievance, I called on your offices on 02.03.16 along with relevant records. I was informed by your official that as per your records, I have given up subsidy. In the regard I wish to appraise you of the following facts:

Firstly, as I cannot afford to forego subsidy, I have never opted to give up the same.

Secondly, why was this fact not conveyed to me when I posted my grievance on portal twice earlier?

I was informed that the above said option, falsely said to have been exercised by me, was recorded on 25th January, 2016. It was on this day that I had a verbal dual with the distributor's office manager for their persistant unethical trade practices. It is their regular practice that the bill generated will be cancelled unilaterally. The same will be regenerated after long delay and repeated reminders. As I had verbal dual with the distributor regarding the same on 25th January, it is obvious that my present grievance is a result of their mischief.

I request you kindly to look into the matter personally and help me get my eligible subsidy. You may also kindly cause setting right the wrong noting in the records.

Hi,
Good after noon,

I had taken a new GAS Connection from INDANE GAS SERVICE AGENCY on January 2016. I had submitted all the required documents at the time taking new connection from the distributor. Though the bank account is not linked within the GAS AGENCY or INDANE GAS.

For this issue, I had visited multiple times to the local distributor office and they told me that they had already placed a request for my account linking within the Indane Online Gas Service site but somehow the request is still in pending status and due to this I had to purchase a GAS bottle at normal price. They told me that the subsidised amount will not transfer to my bank account until the bank account is not linked within the INDANE GAS SERVICE software.

Today, I had called again the local distributor office for further inquiry and again they told me the same sentence that I had mentioned in the above conversations.

Please do something as I have to book a new refill at any time and this time I don't want to loose my subsidies.

Consumer No : [protected]
Agency : SHREEJI GAS AGENCY, Adalaj, Gujarat


Thanks,

Hi!

I am one of indian gas customers My agency name is Jyothi Enterprises Agapura Hyderabad. In this agency service is very bad i book my cylinder 28 feb 2016 but d i am not take delvery yet (I.E 5 Mar 2016). I am going to agency office no one give proper response.

Dear Sir, I am to apprise you that I am using domestic gas from your Company having Consumer No.037826 at your authorised Distribution Agency, Bhaskar Gas Agency, Rehabari, Guwahati, Assam. Since last three years, We have been facing lots of problems with related to booking of gas cylinder as well as receipt of gas cylinder from this Agency.The problems suffered by us are as follows.
1) We have to make queue in front of the Agency Office since 8.00AM, which have made traffic jam always because of the narrow road(Piyali Phukan Road) in front of the said Agency Office as well as no front open space in the Agency Office's campus.Your selection for the location of the said Gas Agency Office has not only created problems to the your valued consumers, but also appended traffic jam in a portion of Guwahati City as well as vehicular pollution to this location.
2) It has been advised to book the Gas Cylinder through telephone/mobile phones of the Agency.But all the lane phone or mobile phones provided by the Agency are not functionable.This type of deterred facility for the consumers has badly affected the old aged people as well as house wives.
3) It is learnt that Bhaskar Gas Agency have large number of domestic gas consumers because of amalgam of two Gas Agencies in past.The huge demand from the consumers may affect the service of the said Agency.It will be hearty and persistent effort from your kind end if this Agency deamalgamates into two Agencies with new one to unemployed youth.
4) It has been found that the said Agency always avoids to provide the booking Numbers to the consumers specially to the women as well as old aged people with polite manner.In letter period, these consumers find it difficult to inquire about their booking of gas cylinder.These types o[censored]ncultured services from this Agency has not only annoyance to the consumers, but also defame your high valued loyalty to the nation.
It is seen that the service from your company has highly appraisal in greater Guwahati as well as rural areas of Assam after the formation of Modi Govertment at Delhi.But in our location we are still suffering.
Please look our grievance instantly.

Yours faithfully
Dilip Kumar Das
H/No.8, Bye Lane 01
Rehabari, Guwahati-08
Assam

It is informed that i have indane dbc gas connection now due to few problems, i would like to transfer my gas connection to bharat gas service. In this regards i had met to mayank gas agency mathura (up) where i had taken my connection, the agency manager has refused to transfer to bharat stating that there is no policy for that purpose. May i request you to kindly update me and issue necessary order to agency for transfer process.

Dear sir,
I am a LPG consumer of Indian oil corporation .My consumer no is 31305, and address is house no 28, Gali no 1, Harijan basti, Neb sarai, New Delhi 110068, and my bank account no is [protected] Punjab national bank New Delhi 110068.
I inform you that my subsidy not continuous coming in my account it will transferred in other account. and also LPG delivery not coming at my address it will deliver at other address.so many time i requested that to LPG distributor M/S SONDHI GAS SERVICE, J 3 C S C MARKET SAKET. NEW DELHI 110017 PLEASE DELIVER MY CYLINDER AT MY ADDRESS AND SUBSIDY WILL TRANSFER REGULARLY IN MY ACCOUNT BUT THEY NOT ENTERTAIN MY REQUEST. AND I REQUESTED THAT PLEASE UPDATE MY ADDRESS IN ACCOUNT AS GIVEN ABOVE FOR LPG DELIVERY.PLEASE ENSURE THAT THE REQUEST IS FULL FILL AS MY REQUEST.

I booked cylinder and I got billing message. After 2 days I did not recieve the cylinder. After a week without recieving cylinder, I got cylinder recieved message. When I called dealer, they told, cylinder sent to delivery boy one week before. When he delivered 10 days later he cooly said he circulated cylinder. I am filing police complaint, case in Consumer court against Indane for keeping such a worker. I am writing complaint to CM Cell as well. How can he circulate my cylinder when we are in urgent need and no gas in home.

My registration I'd is -15949.
I am not getting my lpg booked even after submitting my adhar card and other required documents as said by my agency office. They are not supporting in any way.
Kindly do whatever possible