Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir my gas c.no 1533 Rajendra prasad, siwan, bihar from richa gas agency. Every month i not get refill gas in proper time. when i have to required, The gas agency said shortage of refill cylinder . too much back log every month . regards Rajendra prasad

My father was a customer of IOC since 45 years. He had passed away last year and my mam is now dealing with the gas agency[ananthapuri gas, Trivandrum Kerala]. My sister n me with family is not in station. We got informed by mama that this gas person is now regularly fooling her n she is in her 80s with a servant in home. As informed by mama my sister came down to trivandrum n went to the outlet n asked what is the problem. They asked her to submit the bank details along with IFSC code six months back. Again the same thing repeated n 15 days back she came over to Trivandrum n went to the dealer, they told her they didn't got the bank details which she gave by-hand six months back. So she once again do the same n took leave n stay in mothers home. Till 15 days nothing had happen, so she called the outlet n one Mr Sasidharan spoke to her in abused language n he is telling the registration didn't came from IOC. Kindly register a strong complaint n give me a contact person from your higher-ups in Kerala. Responding back asap is appreciable.

DEALER: SHIV CHHAYA GAS, INDORE. Booked the gas on line on 23/05/15 Ref no. 243366, the cylinder is not supplied, when contacted to vendor he says he cannot deliver just one cylinder and will have to wait. The Agency, when contacted is not giving satisfactory reply. Pl. inform how to get the cylinder.

Sir a petrol bunk in adambakkam has been cheeting many people many times including me I got cheated 4 + times in that petrol bunk display in that petrol meter is very worst more over that the labour who workes there blocked the view of customer and another labour operates the fueling from back side of the machine thus cheeting the public.you would have that customers to that petrol bunk is very less and also because of this one bunk the total name of you consern will go low I would have filed a case against this but I am trying you first so don't fail us please take action against them are remove that petrol bunk from that area or at least change that in sincere labourers I have submitted you the photo of the bill they gave time is also wrong there and they have mentioned that they have fueled for 100 R's but I have only a fuel value of 60 rs

My name is Manohar Lal vyas, my lpg consumer number is 4922012 at Bikaner Indane agency, Bikaner Rajasthan. I have deposited my bank account number and adhaar number at your age y but my subsidy did not deposited in my bank account. I contacted the agency but there is no response given to me, please solve my problem.

Sir, I am booking for cylinder on 10 th June 2015 but not delivered on 22.06.2015 sir, I have received on sms on today 23.06.2015 your cash memo is [protected] but sir my cylinder not delivered on my home address surprise sir, on my account subs dry credited on my account. my gas agency name is Shilpa Gas Agency Karala Road New Delhi Consumer No. is S26503 Name Ajay Kumar Add : D-194, Rajeev Nagar Exten. Near- Rahul Public School New Delhi-110086 Mob : [protected]

My consumer no. 18998 and distributor name is Sudheendra gas agency, bangalore. the following are reference no. which shows cancelled without any valid reason: 1. ref no.578514 dated: 31.05.15 2. ref no.586848 dated: 08.06.15 3. ref no.589760 dated: 11.06.15 After lodge complaints directly to indane customer care service and to the gas agency, no action was taken nor they supplied the cylinder till date. now we have planned portal the connection to Bharat gas agency and also going to sue in consumer court.

I am an INDANE customer of M/s Anand Gas Agencies Palarivattom.My consumer No. is 33519. The last refill was booked on 11.05.2015 with booking ref no.460025.After one month the agency was contacted to know when the refill would be supplied.They told that the refill cylinder would be delivered on 15.06.2015. But the same was not delivered on that day.Since the agency failed to deliver the refill even on Thursday(18.11.2015) contacted them over phone.To this they told the refill has already been billed and the supplier has already left the agency to deliver the refill.But we did not get the cylinder on Thursday or Friday and the reply from the agency was that the supplier was on leave.It is still not understood as to what the customer can do to make availability the agency staff like the supplier.On further enquiry on Saturday they reported that the cylinder would definitely be made available on Monday(22.06.2015). To my astonishment the agency intimated today(22.06.2015) that the supplier is on leave and the cylinder would be delivered on Tuesday(23.06.2015). Sir, Really fed up...There is no news in the news paper or TV that there is shortage of Indane gas.Further the agency itself admits that the refill was billed and the supplier had already gone to deiliver it.The reason told by them is that they don't have suppliers!. I strongly feel that there is some foul play behind such an attitude of the agency.Being a customer I am totally helpless in ensuring sufficient number of supplier staff to the agency.My two children are going to school at 06.45 am and we find it extremely difficult to prepare their breakfast and snacks in time depending on electric heater or Induction cooker which are all working on electricity and the electric supply is not reliable. I therefore request you to take necessary action to get me my booked refill cylinder today itself and to ensure that the agency behaves in a more responsible and customer friendly way in the future. With best regards K.P.Rajan 35/966-C NJRA 15A NORTH JANATHA ROAD PALAIVATTOM-25 MOB :[protected]

Consumer No. 20070, Name -Neeraj Dubey, Agency Gujral Gas Company, Jabalpur Booked on 01.06.15 through automated system, but upon telephonic enquiry the system is reporting the booking as cancelled without any reason. The agency office being contacted daily but false assurance is being given for delivery on the next day. 23 days have passed. Please look into the matter that how the booking of 01.06.15 got cancelled and why there is undue delay ? This problem is of recurring nature for last two months. Please help and put right the system. Thanks. Neeraj Dubey

sir yor kind information my indane gas connection no 12703 already riffil book on date 15/06/2015 but riffil not suppy by distributor chakeri gas servic sadanand nagar ahirwan kanpur and now our booking no 256034 dated 15/06/2015 now cancelled by distributor so please to be take a strict action to distributors, customer name = tej pal address = 710/1 sanjeev nagar, ahirawan kanpur connection no== 12703 phone = [protected]

Dear Sir, i the costomer of indane gas conaction no. 30547. i faced every time this type of problem according to SMS Show your cylinder is delivered but actually i have not received cylinder. this type of problem i faced every month. after SMS cylinder is delivered i received cylinder three to four days. Gas Agency Show We are working on time but they show wrong data.so please take action. to cylinder deliver on time according. SMS agency name Khwaja Garib Nawaz Indane Gas Service Ghaziabad.

Hi, my name is Vaibhav and I am a regular customer of IOCL. Last week I was travelling from Katni to Bilaspur. I was near amarkanthak and fuel tank was nearly empty. There is only 1 fuel station in that 100km area which is open 24hrs and that fuel station is in amarkanthak. I reached at the pump and looked for the guy and he was sleeping in the cabin. I asked him for the fuel and he said he will give only after 6am. It was around 2:30am and the board by IOCL outside the fuel station says 24hrs service. When I said this to the operator than he start using abusive language and said he will not give fuel. I was travelling with family and I have to wait there I middle of night for 3 and half hour to get fuel service at a 24hrs operating fuel station, on the top j listen abusive language from the operator. Is that kind of service should I expect from IOCL in future. Name of the fuel station- Raywa petrolium

Dear Sir, I applied new indane gas connection from indira nagar gas service, Himalaya marg, D Block, Indra Nagar, Lucknow, Uttar Pradesh.I have hot plate(Stove) ISI marked.But agency force to purchase hot plate.My KYC No. [protected].Agency refuse to realase gas connection. Pls.do needful. Thanks & regards, Vandana Chaturvedi Mo.No.+91-[protected] +91-[protected]

Hi, I have submitted all documents and payment in friday. he say that tomorrow take gas all devices. but every day he told me come tomorrow. Please take it on priority my gas connection. Thanks & Regards Arun Singh Rawat M-[protected].

Sir, I, S.G.Godbole, consumer No 16246, Karuna gas agency Nagpur, Maharashtra, booked for refill on[protected] with ref No 264363.I got SMS on[protected] regarding cash memo no [protected] for refilling and informing that refill will delivered shortly.But on dt[protected], I received sms that my booking is cancelled.I cotacted with agency on phone, at that time I am told that refill will be delivered within two days.Therefore it is requested why this things are happening.till date I didnot get refill.Same thing is happening since last 8 months.I had already complaint on this portal before, but my problem is not solved.

dear sir, myself ranvirsinh chauhan has applied for my address change request at acme gas agency, sona park, makarpura area and my new adress was requested to be in sama but they had trasferred my account to akota in shree nrusinh krupa gas agency which again refused to transfer my account to sama, my request was submitted on[protected], till date they have not resolved my complain.now I am going to file a case in consumer court for compensation of mental and physical harrasment done by indane agencies to me.

Dear Sir, My Indane con no is 14842. My agency is Sree Ram agencies, Rammurthy Nagar, Bangalore. Last month they have supplied me a refill cylinder which is leaking. The delivery boy says I have to lodge a complaint with the agency. It's impossible to contact them on all the nos listed. I have tried complaining on [protected] also but not successful. I complained on 155233 last week and the complaint no is 2190750. Tried contacting the admin office at Bangalore but no one attends the phones. Request you to kindly help. NR Shamanewadi Con no 14842

I am wing Commander Shyamal kanti Nandy having the customer no.CX12875923 with M/S Sri Ranisati Indane, Shiv Mandir, Dt-Darjeeling was delivered with a LPG Cylinder against Cash Memo No. [protected] dated[protected]. The state of cylinder is worst I could ever imagine maintained by IOC. Moreover, the most concerned issue is the cylinder was last tasted in 08/99 and batch no of cylinder is A1432. The cylinders are supposed to be tested for their safe handling at every 10th year. It is failed to understand how the untested cylinders are in circulation and totally ill maintained. When I told the delivery boy to change the cylinder, it was communicated that all the cyliders are like this and if you dont accept I shall go back. Taking into account of my need I accepted the cylinder and later on checking, the other horrifying aspects of the cylinder were revealed. Now in this situation why IOC should not be penalised and legal action should not be initiated, for the grievous lapses?

Dear, sir, I am Sakib Ahmed I register my consumer no.CX1781441 in “give up subsidy” option by mistake.But I wants to take the facility of subsidy in my Indane gas connection.accept my humble request and send my subsidy in my Savings Bank account.No. [protected]. IFSC code- SBIN0014526 Please Reply as soon as posible. My LPG id[protected] Consumer Name:Sakib Ahmed Contact No-[protected]

DEAR INDANE DISTRIBUTOR: 1. Ever since the inception of the Mobile Booking System, I rarely get my Refill cylinder on my own Booking. Whenever I Book through Mobile, the agency (distributor) cancels it after a few days without assigning any reason. After that, they (the agency and its staff) never respond to telephone calls and as a result we have to go and face them. Then they Book it for us and Deliver after a few days; as a result we get it after a month or more of our own (actual) Booking. Why it happens every time? It losses the very purpose of Mobile Booking System. 2. Many a times, the Cash Memo also gets cancelled and we wait for a few days and are compelled to go to the agency office for inquiry and after a few days of that inquiry, the gas gets delivered. Why such harassment?? 3. Sometimes, the agency insists for Godown Delivery instead of Home Delivery. Why? The agency takes the MRP including the cost of ‘home delivery’. Then, why they insist for ‘godown delivery’ (“take it from our godown”)??? 4. How long will it continue???? 5. IS THERE ANY MECHANISM TO STOP THESE MENACES!