Indian Oil Corporation [IOC] Complaints & Reviews

My LPG consumer number is 3355, GLOBAL INDANE, Plot No-H7/1, Panchasakha Nagar, behind ITER CollegernDumduma, Bhubaneswar.LPG I.D. No. is[protected] .Gas was delivered on[protected], but subsidy amount is not yet transferred to the bank. Kindly look into the matter and do the needful to credit subsidy amount as soon as possible.

Gas cylinder was booked on 10th of june and cancelled on 14th of june.
On contact with tge agency i was advised to get my gas connection transferred to other gas agency with a reason that they do not deliver the gas cylinder in the area i reside i.e. vivek vihar roorkee road meerut.
My concern is that this information should have been conveyed to me prior b4 getting connection.
I expect from you that Arrangement will be made so that i could get my gas cylinder at residence.
GAS AGENCY-VIJYANT GAS SERVICE, MEERUT
GAS CONNECTION(consumer no[protected]
Booking no.-337396
My contact no.-[protected]

Name Hariom, Consumer no. 15200 Air Force Gas agency Halwara Distt - Ludhiana (PB) My consumer no. is linked with my Aadhar No. (with IOCL and my bank A/C both) still I hv not received subsidy against the delivery of LPG cylinder on 17 JAN 2014. Please resolve the problem at the earliest. Feedback is solicited on following e mail id
[protected]@yahoo.com or on my Mobile # [protected]
Thanks

I procured cylinder on 6.2.14 at then current market price. But no subsidy has yet been credited to my bank a/c yet. Incidentally I got subsidy in my bank a/c within 4 days of supply of my first cylinder after linking my Aadhar No. I lodge complaint with Indane's Transparency Portal but without any outcome. On phone call to the requested mobile No of Indane Officer, I only received a curt reply that every one in such position is experiencing delay. The contact helpline No. remains busy for indefinite time and will be beyond your time or patience. I wonder why on complying with Govt notification the consumers will be punished while others not registering their Aadhar No. are left free to get supply at subsidised price without hassle.
My email. [protected]@gmail.com

This is the STATUS of the much hyped AADHAR facilities.

Every time u have to follow up um, teen time to get yo9ur subsidy to your bank and that too after prolonged time
'

Unless it is fully prepared to meet the requirement it should not be made compulsory. Even other wise there is no use of this card.

Refill booking reference no.359269.Cylinder not yet delivered.Recieved a message on 03.02.14 that cash memo has been generated (no[protected])and on 05.02.14 recieved a message that cash memo cancelled.on enquiring with the agency, they informed that refill will be delivered on 10.02.014, but not delivered.On enquiry the agency informed that refill will be delivered next day and the same continued and assured delivery on 17.02.14, but not delivered.On enquiry they informed that refill will be delivered only in next week.Second cash memo no.[protected] dt 17.02.14.
Please look into the matter and take steps to deliver the refill urgently.

Name:Mathewkutty Jose, Mob [protected]
Consumer No.CX 482393
Agency-Arvind Gas, Poojapura, Thiruvananthapuram

comments after settlement of complaints

MY NAME IS ANILKUMAR, CON.NO:CX.896527, AGENCY MANEESHA GAS AGENCY. IT IS VERY SERIOUSLY BRING TO YOUR KIND NOTICE IS THAT THE LAST CYLINDER WAS ISSUED TO ME ON 21/01/2014 AND AFTER A WEEK I HAVE BOOKED FOR THE NEXT. TILL DATE NO CYLINDER HAS BEEN ISSUED. THREE TIMES CONTACTED THE AGENCY FOR THE REASON FIRST TIME THEY INFORMED THAT THERE IS A TECHNICAL PROBLEM IN SYSTEM AND IT WILL BE RECTIFIED IN FEW DAYS, IN MY SECOND CONTACT THEY INFORMED THAT MY REGISTRATION WAS CANCELLED AND MAKE A NEW BOOKING AND IT HAS BOOKED SO, IN THIRD TIME THEY INFORMED THAT THE DELIVERY PERSON IS ON LONG LEAVE AND IT WILL BE SUBSTITUED BY NEXT WEEK. AFTER THAT I HAVE CONTACTED THREE TIMES OVER TELEPHONE NOW THEY ARE MAKING FALSE MESSAGE THAT IT WILL BE ISSUED NEXT DAY AGAINST MY EVERY CALL.. RECENTLY IT WAS TRANSFERRED FROM M/S, POOJA GAS AFTER THAT EVERY SUPPLY WAS MADE ONLY ON MY REPEATED ENQUIRY AND FOLLOW UP. FROM MY EXPERIENCE THE AGENCY OR STAFF MAKING A MISTAKE. NOW MY TWO CYLINDERS ARE EMPTY AT HOME NOW ONE WAS TAKEN FROM MY FRIEND ON CONDITION ANOTHER FILLED ONE REPAID WITHIN TWO DAYS. KINDLY GO THROUGH THE MATTER SERIOUSLY AND ARRANGE TO SUPPLY TWO CYLINDERS WITHOUT DELAY CONSIDERING THE TIME GAP AND ELIGIBILITY OF CYLINDERS TILL DATE.

FULL RATING AFTER THE ACTION

cylinder not recieved against refill booking no.[protected]-408606 dt.[protected]

CONSUMER NO 13150 GAS AGENCY NAME : CHITTOORAPPAN GAS AGENCIES, BOOKING DATE IS 16/08/2014, CASH MEMO GENERATED MESSEGE RECIEVED ON 27TH SEPT 14 BUT TILL DATE CYLINDER IS NOT DELIVERED.

ON CONTACTING THE AGENCY THEY EVERY TIME CONFIRMS THAT THEY WILL SEND THE CYLINDER BUT FAILED TO DO SO

REQUEST TO DO THE NEEDFUL IN GETTING THE CYLINDER URGENTLY.

I am customer of Rajani Gas & Domestic Appliances, (Contact No. of Dealer is[protected]. My consumer No. is 04877. I have registered refill booking for cylinder on 26.09.2014. Booking reference is 203554. On 06.10.2014 I have been received message of generating cash memo against refill booking and making delivery shortly. On my personal enquiry with dealer on 07.10.14 I have been told that their is no stock available and will take 10-15 days for delivery. l come to know that delivery boy has pick up the refill which is not yet delivered. On 11.10.2014 I got message of cancellation of booking. I request you to probe the matter give me justice.

I have booked for refill cylinder on 30.09.2014 with consumer number 94428 and booking no.369299 with Nataraj enterprises, Yelahanka, Bangalore . Cash memo has also been generated on 28.10.2014 with cash memo No. [protected](as per SMS received). But, the refill cylinder has not been received till today (i.e 27.10.2014). Inspite of repeated persuation with distributor office, and delivery man namely Srinivasa mobile no[protected] the same could not get so far...

Please resolve.

I have booked for refill cylinder on 30.09.2014 with consumer number 94428 and booking no.369299 with Nataraj enterprises, Yelahanka, Bangalore . Cash memo has also been generated on 20.10.2014 with cash memo No. [protected](as per SMS received). But, the refill cylinder has not been received till today (i.e 27.10.2014). Inspite of repeated persuation with distributor office, and delivery man namely Srinivasa mobile no[protected] the same could not get so far...


Please resolve.

INDANE CYLINDER BOOKING NO 497873 DATED 13TH OCTOBER 2014. MY GAS AGENCY IS M/S CHITTOORAPPAN INDANE SERVICES, EDAYAKKUNNAM, ERNAKULAM. EVEN AFTER A LAPSE OF 50 DAYS NO CYLINDER RECEIVED YET NOW. AGENCY NEVER ATTEND PHONE CALLS. I HAVE PLACED COMPLAINT THROUOGH IOC WEBSITE VIDE COMPLAINT NO 1647459 ON 19TH NOVEMBER 2014. WHENEVER CONTACTED THEM FOR FEEDBACK, REPLY IS 'CYLINDER DELIVERED SHORTLY'

i booked a cylinder on 21st october 2014 and without delivering, they cancelled the booking on 28th november 2014 updating the status as door closed which is not possible as i have someone at home all 24 hours.
Anbu Gas Indane Agency - IVRS No. [protected]

Booking for refill of cylinder done on 25th Nov and still no delivery.Dealer not to be contacted. Dealer name Vijay gas agencies, Chennai 600041

We are
facing recurring problem of delayed delivery of LPG cylinder from our
distributor: M/s CHITTOORAPPAN INDANE
SERVICES, 1164/2, 1299 - 814, , CHERANELLOOR, ERNAKULAM, KOCHI, KERALA highlighting the latest case: Booking has
been made on 13th October 2014, vide booking No 497873. Even after a
lapse of 50 days, NO CYLINDER supplied them. As a result we were forced to buy
gas from the open market. In this regard
I have placed complaints in IOC portal vide complaint No 1647459 dated 18th
November 2014, and 1671700 dated 5th December 2014. This is a
recurring problem from this distributor unlike prompt and efficient service
from other distributors. Hope appropriate action is taken against the
distributor thereby providing relief to the customers.

Dear Consumers

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

On 22/12/14, I received a sms of gas booking(cash memo no.[protected] & the booking no.293156) and the further sms of delivery on 4/1/15.But unfortunately I made no booking on 22/12/14 at that time, though I generally book my gas through my registered mobile no.Still I have not received any cylinder despite such illegal booking made by anonymous on behalf of me.Please take grim steps to stop the ill attempt made by others. My consumer id is 24018 & my distributor is Neelkamal, Bsirhat, 24Pgs(N).My mob no.[protected], eamail id. [protected]@gmail.com

My Consumer number is 42587 of Bindu Gas Agencies, Aluva and my 17 digit ID is[protected]. After repeated enquiry at the distributors office they did not delivered the gas cylinder. They asked me that they had issued the bills to the deliveryman. I suspect that the deliveryman had sold it to somebody else for higher price. On Ist January I was in formed by the distributor that they will issue bill during that week or next week. Again I con tacted the distributor on 8th Jan. Then they informed me that they had issued the bill and will receive the cylinder immediately. On 9th again I contacted the distributor and they repeated the same answer. I knew from the online booking centre they they had delivered cylinder booked on 29th Nov.and booking for 14th Dec, . is pending. I had not received the cylinder as they informed. More over I had not booked on 14th Dec. as it was a Sunday and my office was closed on that day. Please enquire about this and take necessary action to deliver the cylinders correctly without fail from the deliveryman. He may be punished suitably for delaying the delivery unnecessary and making more funds with the cylinders delivering to some other people.

rating is good

My consumer Number is 42587 of Bindu Gas Agencies, Aluva. I had booked refil on 1.12.2014. Bindu gas informed me that the bill has given to deliveryman. After repeated enquiry I did not receive the cylinder. Please enquire about this and take necessary action to deliver the cylinder immediately. If the deliveryman is earning money by giving to other persons for higher than the bill amount he may be suitably punished.

Hi, i have booked cylinder on 24th December 2014, but still i have not received the cylinder. i have sent several reminder to distributor but still i am waiting for cylinder. This is not the first time it's hapening, the distributor always send the cylinder very late. So kindly do the needful and take appropriate step.
My consumer no is 12464(gem gas services, kharar) Name - Sanjeev manhas
H.No 26, parvati enclave
near satsang bhawan
Kharar
distt mohali
consumer no -12464
mob no [protected]

Hi, i have booked cylender on 24th December 2014, but inspite of my reminders and getting sms of generation of memo bill, I have not received the cylinder. This problem I am facing almost every time. I have told distributor so many times but distributor is not taking any pain. So kindly do the needful and take appropriate action.
Regards
Sanjeev manhas
26, parvati enclave
kharar
Distt Mohali
Punjab
Mob [protected]
consumer no 12464

CONSUMER NO.42587 OF BINDU GAS AGENCIES. BINDU GAS AGEN CY PEOPLE SAID THAT THE BILL HAS BEEN GIVEN TO DELIVERYMAN BEFORE 10 DAYS. I DID NOT RECEIVE THE CYLINDER. FROM THE BOOKING NUMB ER I KNEW THAT THE GAS BOOKED HAS BEEN DELIVERED TO ME. WHAT HAPPENED TO THE CYLINDER. HOW CAN I GET THE BOOKED CYLINDER. I AM COMPLAINING SO MAY TIMES IN THIS REGARD. THERE IS NO RESULT. IF THIS IS THE CONDITION WHAT IS THE USE OF THE COMPLAINT FORM. CAN YOU TAKE ANY ACTION TO DELIVER ME THE BOOKED CYLINDER. FOR THE RESULT HOW LONG I SHOULD WAIT.. MY EMAIL IS [protected]@yahoo.co.in and Mob.[protected]. Can you iform the action taken against this complaint.

No action taken for my complaint.

No comments

No comments

i booked my cylinder on 2nd jan. 2015 and cash memo generated on 6th jan. and still i have not got it.

my consumer no. is 348641

Consumer no. AIGS1685
Distributor name : Abhay Indane Gas Service, munshipura, mau
Booking no. 204093
Sir/madam i have booked refill on 27th december 2014.When i contacted your customer care no. it showed that cylinder is already delivered on 6th january 2015 but actually no delivery is made on my address. Kindly take appropriate action and make the delivery possible.

Iam B.Kumudhaveni, residing at 49, venkatesa mudali street, sababathy nagar, sainathapuram, Vellore, Tamilnadu. My customer no. is 44112. I had booked cylinder on 9.01.2015. I recieved message from IA-indane cash memo [protected] was generated for booking no. 281108, on 15.01.2015. Till now cylinder was not delivered. I enquired in my agency, sir told that only one cylinder to be delivered for one month. Early i had booked on 9.12.2014 and cylinder was delivered on 08.01.2015. Please clarify this and make arrangements to deliver the cylinder.
Thanking you,
B.Kumudhaveni.

Sub: Consumer No. 17112


Ref above we
have booked for the Cylinder with our Dealers M/s Anand Enterprises o
27/01/2015 & received SMS vide Ref no.222352

On
03/02/2015 we have received SMS for delivery of Cylinder vide cash memo no.
[protected]. But the cylinder is not delivery physically. Again we have visited
to the dealers office on 06/02/2015 on assured of delivery next day but till
date not received the delivery.

We have tried to lodge complaint on your complaint no. [protected] which showing line bury / busy
tone, kindly increase the line to enable to lodge the complaint. Kindly do the
needful.

My indane consumer no.is 103403.I booked a cylinder on 01 Feb 15 (Ref no.-607180). It showed the report of cash memo generation ([protected]) on08 Feb 15.Till date I didnt received my cylinder.I had the same experience during my previous booking, that was done in last December.That time cash memo was generated on 02 Jan15 and I got the cylinder on 04 Feb 15 after repeated knocking to the concerned distributor. The delivery boy dropped the cylinder and ran away without giving the cash memo during delivery.I dont know what is going on. Please take some suitable step in case of any corruption. My distributor is Roy & Dutta Enterprises, Sodepur, Kolkata.

I BOOKED MY GAS THRU ONLINE NO ON 4TH FEB 2015, MY BOOKING NO WAS-228887.
ON 16TH FEB I RECD SMS THAT MY CASH MEMO NO[protected] IS GENERATED AND CYLINDER WILL BE DELIVERED SHORTLY.
ON 20TH FEB -2015 I RECD THAT MY RECD IS DELIVERED ..AND MY 17 DIGIT LPG ID IS[protected].
I WISH INFORM THAT I AM TOTALLY SHOCKED AS TILL DATE I HAVE NOT RECEIVED ANY CYLINDER.
I DONT KNOW WHERE MY CYLINDER IS DELIVERED BY THE AGENCY .
MY AGNECY NAME IS ATHARVA INDANE, IN SANPADA NAVI MUMBAI.
MY CONSUMAER NO IS 05665
ALSO I WISH TO POINT OUT THAT I AM TRYING MY AGENCY NO DAILY FROM MORNING TO EVENING ON THE TEL NOS GIVEN BY THEM, BUT THESES NOS ARE ALWAYS ENAGAGED OR UNANSWERED
WHEN EVER I OR MY FAMILY HAVE VISITED THEM IN PAST THEY HAVE BEEN RUDE AND NON COOPERATIVE..THE STAFF IS VERY UNPROFESSIONAL AND VERY RIDE IN GENERAL TO ALL CUSTOMERS.
WHEN YOU COMPLAIN TO THEIR SENIORS ON NON RESPONSE TO THE PHONE LINES THEY SIMPLY SAY THAT THERE IS NO TIME TO ATTEND TO PHONES

PLS LOOK INTO THIS COMPLAINT ON PRIORITY.
I STRONGLY RECOMMEND TO CANCEL THE AGNECY LICENSES AS IT APPEARS THAT THEY HAVE NO CONTROL ON FALSE DELIVERY LIKE MY ABOVE CASE..LAST 20 DAYS I AM WAITING BUT IN RECORDS THAY SHOW THAT IT IS DELIVERED

I am from Nagpur, maharashtra registered with karuna gas agency, surendra nagar nagpur. my consumer no. is 24140. I booked for cylinder online on 9 feb. on 12 feb i got message on my mobile that "cash memo[protected] generated for booking no. 238569, shall be delivered shortly." then on 27 feb i again got message that "cash memo [protected] generated for booking no. [protected], shall be delivered shortly." then on 1st march i got another message stating " your cylinder is delivered against cash memo no. [protected]" though i haven't got cylinder yet on 03/03/15. what kind of system is this. i want strict action on this

sir,
I am ashok kumar jha from darbhanga bihar.I am consumer no. GS3126 with GODAWARI GAS SERVICE darbhanga bihar-846004, ph-[protected]. I booked my gas cylinder on 02/02/2015 vide booking ref no. 373160 for which I got msg reg generation of cash memo too on 18/02/2015 and I have gone to distributor twice to request & register my complain in their complain book, but still today I have not got delivery of gas cylinder causing much difficulty and frustration I am fed with distributor what are the ways to get proper delivery from them?

I have booked refil gas cylinder with Amar Gas Agency, R aipur Chh
attisgarh-492001 on 28.02.2015 booking No. 2030.Consumer NO. 4661. Name Sarabjit Singh.Till today the cylinder has not been delivered to me.

i have booked on 07 feb 2015 with ref no.254964 but yet not delivered . on confirmation on IVRS status received' order cancelled ' without prior information on 11 mar 2015 at 1822 hrs. my consumer no 49709 what to do in this situation how to survive with five members in the family till next booking to till delivery. so at least intimate with sms in advance.

I am having Indane gas customer number[protected] at Eureka Gas Service, Panditwari, Dehradun-248007 (Uttrakhand). I booked for refill on 08.03.2015 vide reference number 260584. It is almost three weeks and I have not received refill.

On 22.03.2015, I registered complaint through helpline number [protected] and was given complaint number 2008209. When I spoke them today, I am told to contact the gas agency.

I fail to understand this abnormal delay in supply of refill and even after three weeks, I am asked to contact the gas agency.

Request to look into the matter and send me immediately the refill cylinder.

cylinder was booked for consumer no. 4116, booking no. 201700. The cash memo [protected] has been generated on 28.03.2015, but cylinder has not been delivered to me till date . Pl do the needful

my booking no was533925 mess recd. cash memo [protected] generated .Then another Message recd. Cylinder has been delivered.It was on 1st April 15 But till date we have not recd. Delivery.

sir
I have booked my lpg cylinder (indane) consumer no 21457, ref no-674049 distributor name -sai sewa interprises ( south delhi) on 23rd march 2015 but till date there is no delivery.

My customer id is 12774. I booked cylinder on 3rd march and received confirmation message with red no. 528520. I received cash memo([protected]) generation message on 9th April. When I was asking about the status in person that said will be received tomorrow 4 days back. I haven't received yet. I received my last cylinder 100 days before. Think about the situation sir. Most of the time I cook in kerosene stove or eat at hotel.
I really sorry to say that this is the 4th time I am facing this problem.Each and every time I need to go in person which is really difficult for me as I am a working woman. Kindly take necessary steps against this for the customer satisfaction.

My customer id is 12774. I booked cylinder on 3rd march and received confirmation message with red no. 528520. I received cash memo([protected]) generation message on 9th April. When I was asking about the status in person that said will be received tomorrow 4 days back. I haven't received yet. I received my last cylinder 100 days before. Think about the situation sir. Most of the time I cook in kerosene stove or eat at hotel.
I really sorry to say that this is the 4th time I am facing this problem.Each and every time I need to go in person which is really difficult for me as I am a working woman. Kindly take necessary steps against this for the customer satisfaction.

Consumer no.93671
Booking registered no. 488325 30/4/15
Cash Memo no. [protected] 07/4/15
Agency : Natraj Enterprises

I had booked my refill cylinder on 30/3/15 and the cash memo was generated on 7/4/15. I had been in constant touch with the delivery boy over the phone and this person by name Shankarappa is dodging me everyday everytime he says i will deliver it today 2 days back he said someone got expired in his family. I have to go out for work but because of this guy i am not able do my offcial job. I dont understand do we depend on such people and also these people demand 30-50 Rs tips.

Once called to agency its difficult to get the call thourgh and after this they also dont respond properly and say it would be delivered today. as a consumer i dont understand what to do.

Khudsiya Akbar

I'am customer of himani gas agency dalanwala dehradun
My customer no -39867.A cash, memo was issued by the agency and the cash memo no was-[protected], but the delivery of cylinder has not been made to me.On enquiry with the agency they informed that it has been cancelled without assinging any reason, You are requested to look into the matter and get the delivery to me at the earliest.

contact details- MR. P.K CHOPRA

ADDRESS- 17-A CHANDER ROAD DALANWALA DEHRADUN(U.K) 248001
PHONE NO-[protected], [protected]

I RANJIT SHAW OF 1/1A/1 R.K.NASKER LANE, KOL-.10. .
CONSUMER NO :-KQ12784. SV NO 455864
LPGID:[protected]
OUR DISTRIBUTER CODE:[protected].
KITCHEN QUEEN (Distributor for Indane) 259 C.I.T Road, Kol-10
Dear Sir,
I had booked a cylinder on the 22/03/2015 No 226548 for which I still have not got my delivery of cylinder. This has been a regular practice of my supplier. There when we go to enquire he speaks very rough as if we are begging. Now the limit has crossed. When I enquired about my delivery he told me that my delivery has been cancelled.If I want it urgently i have to pay him extra 300 for a cylinder. Previously I have been doing this since I have only one cylinder we have a big family .This is becoming a regular habit . He purposely slows the supply so that we buy from him at a premium rate. Please help us out.When I asked for the complaint book he refused to give.He says do whatever you want. You can ask others also about this problem. I am not the only one.
Thanking You,
Ranjit Shaw.

I booked a refill on 20.06.2015. Cash memo generated on 23.06.2015. However cylinder not yet delivered. On enquiring, agency informed they have cancelled the booking for no reason and i need to book a new refill.

refill not receive

Sir I have book my refill on 22 feb 2015, till today no LPG REFILL deliver me.my ID is 60305 name ISHWAR NARAIN YADAV, FROM RAJASTHAN JAIPUR

Wrong bank A/C add in my conection

hi, Our consumer no 53253 gas agency HINDON GAS AGENGY NAHRU NAGAR GHAZIBAD. he add wrong A/C no with our connection, pls support & closed. vinit kumar [protected]

LPG Gas Not Deliver After Complain

Dear Sir, My Consumer No -2026 and my complain num.-1729925 im last recived my cyleinder on 12.11.2014 Atleast two months was held but i have not received my lpg cyleinder.