Indian Oil Corporation [IOC] Complaints & Reviews

प्रति,
मा. पेट्रोलियम मंत्री,
पेट्रोलियम मंत्रालय, भारत सरकार
दिल्ली।

संदर्भ : पेट्रोल पंप पर पारदर्शी व्यवस्था होने के संबंध में...

महोदय,
देश के ज्यादातर शहरों में पेट्रोल की कीमत 100 रुपये प्रति लीटर हो गई है। आम आदमी को अपने द्वारा भुगतान की गई राशि का पूरा मुआवजा मिलने की उम्मीद रहती है। हालांकि पेट्रोल पंपों पर इसकी गारंटी नहीं रहती। सरकार पेट्रोल- डीजल के लिए टैक्स चार्ज करती है। लेकिन पेट्रोल पंप संचालकों पर सरकार का नियंत्रण होता नहीं दिखता।
देश के ज्यादातर पेट्रोल पंपों पर ग्राहक का समाधान नहीं होता। कई पंपों पर उतना ईंधन नहीं मिलता जितना पैसा दिया गया है। पेट्रोल-डीजल की चोरी होती है। यह मामले गलत घटनाओं की ओर ले जातें है, जैसे कई जगहों पर घातक हमले, यहाँ तक कि छोटे-छोटे कारणों से हताहत भी होती है। ऐसी घटनाओं को रोकने के लिए सक्षम और पारदर्शी तंत्र होना चाहिए। नई तकनीक का उपयोग करके सिस्टम को विकसित किया जाना जरूरी है।
देशभर के पेट्रोल पंपोंपर मौजूद कर्मचारी ग्राहकों को ठगाते नजर आते हैं। ग्राहक इसकी तक्रार करें तब, पेट्रोल पंप के कर्मचारी एक साथ आते हैं और ग्राहकों से लड़ते हैं, ऐसी तस्वीर जो हर जगह देखी जा सकती है। मैनेजर से शिकायत करने पर वहां भी गाली-गलौज सहना पड़ता है। आखिर शर्मिंदगी की वजह से कोई लिखित शिकायत दर्ज नहीं कराई जाती। की जाती है तो, शिकायत करना किसी काम का नहीं होता है।
विभिन्न करों से करीब 33 फीसदी कमाई करने वाले इस सेक्टर पर सरकार को कड़ी नजर रखनी चाहिए।
पेट्रोल पंप पर जाते समय आम जनता असमंजस में होती है, कि दिए हुये मुल्य का पेट्रोल मिलेगा या नहीं। लगभग सभी जगह एक जैसा ही अनुभव होता है। ऐसे में पारदर्शिता पर संदेह होना स्वाभाविक है।
इस समस्या को रोकने के लिए सरकार को पारदर्शी व्यवस्था बनानी चाहिए। उस प्रणाली के माध्यम से नियंत्रण बनाए रखा जाना चाहिए। ग्राहकोंने दिये हुए मूल्य का ईंधन उपलब्ध कराने की व्यवस्था की जाए। इससे पेट्रोल पंप धारकों को लेकर जनता के बीच भ्रम को दूर करने में मदद मिलेगी। जैसा की, नोटबंदी के समय नए नोट प्रचलन में आए, इस दौरान एटीएम मशीनों में तुरंत बदल किया गया। पेट्रोल पंप पर मशीन में तुरंत ऐसा ही बदल किया जाना चाहिए, धन्यवाद!

आपका

हरिहर पांडे, नागपुर
[protected]
30 जुलाई 2021

सेवा में
सविनय निवेदन है कि मै प्रार्थी राकेश सिंह कुशवाहा को लोकेशन नंबर 1134 महाराजगंज से जंगीपुर बायपास हाईवे पर पेट्रोल पंप डीलर के लिए च्यानित किया गया था पर जिसकी LEC फेल हो जाने से मुझे ग्रुप 3 में डाल दिया गया। 24 जून 2021 को मैंने पेट्रोल पंप डीलर चयन से withdraw कर दिया और अपने बैंक की सारी डिटेल अपडेट कर दी पर अब तक हमारे द्वारा जमा की गई ₹40000 sequirty money अब तक हमें वापस नहीं की गई है और ना ही मुझे रिफंड का कोई Email आया और ना ही मुझे रिफंड का कोई स्टेटस पता चल पा रहा है
अतः आप श्रीमान से अनुरोध है कि हमारे द्वारा जमा की गई ₹40000 वापस दिलाने की कृपा करे।

Rakesh singh kushwaha Location noumber 1134 maharajganj to jangipur bypass highway
village mohaw post maharajganj district ghazipur uttar pardesh

Hi sir, i have taken petrol from indian oil petrol pump, ekmi, darbhanga on 29/07/2021 approx 3:00 pm and the pipe was leaked and many grams of petrol drop down, i asked the manage also that who will give the extra petrol which is drop down then the manager told no one will give and for this i have put a camplaint on his register also.

Can i replace my regulator in online are offline what is the charge to be levied to replace new regulator what is the process

Hi sir
Today I fill up fuels in my two wheeler in iocl pump. 1.shakti fuels, Bowakalan shakti chowk dhanbad, 4ltrs price 386.48(96.62/ltr)
2.maa kamakhya fuels Aamtal raniroad dhanbad, 2ltrs price 193.76(96.88/Ltr)
So how it possible in same district price will vary. So please give feedback of this matter. Both matter are dhanbad district. Thanks
[protected]

मै भूपेंद्र भूषण मकान नंबर 393 गली माता वाली तेलीवाड़ा दिल्ली 6 का निवासी हूं मेरे गैस कि उपभोक्ता संख्या नंबर 23649 एसोसियेट ट्रेडिंग कंपनी (अल.पी.जी -[protected]) प्रताप नगर (अंधा मुघल) दिल्ली 7 से सिलेंडर प्राप्त करता हूं मैंने मोदी सरकार के उज्वला युजना शुरू होने पर अपने सब्सिडी त्याग दी थी गैस सब्सिडी सिलेंडरों मै महीने की सिलेंडर संख्या निर्धारित नहीं की गई है मै एक आर.टी. आई. कार्यकर्ता हूं जो कि क्षेत्र के सामाजिक कल्याण मै संलिप्त हूं जिसके कारण मेरे कार्यालय मै लोगो की अवा जही लगी रहती है जब मैंने एजेंसी से 2 से अधिक सिलेंडरों कि आपूर्ति मांगी तो उन्होंने आपूर्ति देने से मना कर दिया मैंने उनको हवाला दिया के मेरा कनेक्शन गैस सब्सिडी का है जिससे उजवला योजना चल रहे है इसके लिए मुझे भारत सरकार से प्रशस्ति पत्र मिला परन्तु मुझे एक आर.टी.आईं. कार्यकर्ता का हवाला देना पड़ा उसमें 2 बड़े राजनेता ओवैसी जो कि राजनीति दल ए.आईं.आम.आईं.अम. के अध्यश है तथा पूर्व उप राषट्रपति हामिद अंसारी जो कि गैस सब्सिडी के 400 से 500 सिलेंडर लेते है जब मैंने इनका उदहारण देते हुए 8 से 10 सिलेंडर मागे तो उन्होंने देने मै अस्मार्था जताई तथा इंडियन ऑयल के बड़े अधिकारियों ने मेरे यहां ओचक निरिषण किया कहीं मै सिलेंडरों का उपयोग व्यासायिक कारणों से तो नहीं कर रहा सूचना के अधिकार के माध्यम से मेरी सिलेंडर संख्या निर्धारित की जाए यदि देने मै असमर्थ है तो दोनों राजनेताओं की सप्लाई बंद की जाए मोबाइल नंबर [protected]

I had made a payment from my HDFC BANK credit card to INDIANOIL ONE mobile app for cylinder fees, my amount has been deducted from my account but I didn’t received any confirmation from the INDIANOIL. Plz help me.

Employee of the petrol pump are missbeha, they don't have washroom, free air, water purifier

I have filled petrol of 110 rupees from Indian oil petrol pump ranip..which only last for 12 km...they have cheated me by giving less petrol

We are unabale to enter into the xsparsh app for pc
So we facing much problems we request you to solve our problem and set our new password so we can oparate the same.
For examplewhen we open the app they ask user id and password then the app open then after enter to the app ask us to enter the pin andwe have no pin no. So we have to resate the pin so pls help us to resate the pin.
Yours truely
Thanking you

Dear sir,
my con. Number is : 4729
i had booked cylinder with ref no.[protected]. And enquired delivery details with the distributor. They told me that the cylinder will be issued on24th july 2021. And i was waiting in front of my house with the empty cylinder suffering the heavy rain. I called the distributor and driver. They told that within half an hour the vehicle with cylinder will reach me.By 3 pm the vehicle passed before me. Then i called the driver. His phone was switched off. Then i called the distributor. Heared the phone ringing but nobody attended.
In my house we are only two members. I am 70 yrs (a cancer patient) my wife is 67 yrs. We are helpless in cooking without gas. Next delivery date is 28th july 2021. What we poor people will do if these fellows perform likewise?
so i humbly request you to take immediate action in this incident and give instructions to the distributor to deal old people with kindness and mercy.
I had such experience from these fellows previously also.
Thanking you.
Yours sincerely
a.G.Remanan

Wish to bring to your notice that though I am loyal to IOCL for quite so many years, the experience of going to IOCL bunks is not very conducive.

The main reason there are so many dispensers is to provide fast and efficient service, which is not the case in most bunks (they ask us to move the car before bill is settled even though there are other dispensers available), and most of them refuse to add xtrapoints saying network issues or some other reason. It looks like we are a begging bowl in front of them, as we are sarcastically brushed by reasoning which should not be the case.

They are also bold enough to say if needed we can complain, which indicates customers are taken for a ride nor respected.

I have enclosed one fuel bill for Diesel filled on my trip from Chennai to Coimbatore dt 17-Jul-2021, wherein the bunk refused adding points and was rude in their behaviour.(Please find enclosed copy of Bill)

My experience indicates why the hell I need to stick to IOCL to get these petty points when customer service is so low or without commitment.

This issue is related to a IOCL bunk (Kavitha Agencies), GST Road, Urapakkam, Chennai. Txn No:[protected], Invoice No: 376857 Amount Paid for Diesel Rs 2331.58

Also I had to return due to non availability of service early morning dt[protected] in three IOCL bunks, from chennai city (Alwarpet to Urapakkam) saying rates not revised, no pressure in pump etc. What is all this is not understandable.

My card no:[protected]

Await your reply.

Muthusubbarayan
Mob:[protected]

Dear Sir,

As we are LPG customer we cannot able to fill GAS from the below addressed fuel filing station

Khan Petroleum
Wadakancherry Road, Vazhakode, Mullurkara,
Kayappanichi, Kozhikode, Kerala - 673505

Near to this fuel station there are many customer who are not able to fill LPG from this station for a long time, they are telling their machine is not working.
So, kindly take sutable action to solve this problem

Regards,
Akhilesh KS

Sir?

I have honour to inform you that There is a Indian oil fuel pump in our place .The name of this fuel pump is - ALPA GANGA SERVICE. which is located in Town-sarthebari Dist-Barpeta state-Assam pin-781307.In this fuel station they are regularly mixing of K.Oil in Petrol and disel, sometimes garbage also come in their petrol and diesel.I have a question to Indian oil official why this fuel pump not sale extra premium? what is mystery behind it? i think there is a defect in their petrol and diesel tank.people said that they never purified their petrol and diesel tank. where as the costumer are paying the actual amount and geting low grade of fuel from this filling station, We request the concern department to inspect the filling station with regular interval of time and randomly.

This is second occurance I have experienced about gas cylinder found filled with water. The present cylinder is having half of the weight and not having gas pressure. When another fully filled gas cylinder is connected to the gas stove, it works perfectly.
Therefore, a note may be taken to attend and examine the gas cylinder to ascertain it. My consumer number is 17927 being controlled by Bindlesh Gas Services, Chandigarh.

Dear Sir/Madam,

This is to inform you that I have a gas connection with consumer id- CX1460644, Name- Nitu Kumari. I had booked cylinder under tatkal/preferred time delivery on dated 22nd July for delivery at 23rd July 21; 08:00 to 11:00 and for the same service I paid rs. 25/- extra. But now till 7 PM delivery is still not done.

I spoken to gas agency as well as delivery person but no support and as per delivery boy he'll deliver the cylinder by tomorrow. I have also complaint to Indian Oil but till now no reply or resolution.

In the view of the, please lodge a complaint and take action accordingly. Necessary supporting are attached. I may be contacted @ [protected].

Sir/Madam, today at 8:00am, I went to one of your petrol pump on Bahraich- Lucknow road, Bahraich, UP- 271801, to get some petrol but i noticed something unusual there.
First of all, i don't know why, but he completed the whole process of petrol filling in two attempts. I demanded petrol of price 1, 500 but he first sets the pump at 496₹ then for 1, 004₹ and when asked he just blabbered something.
Second thing i noticed that he was not locking the pump handle but dripping the petrol, even after telling him to just lock the flow.
This is not the first time I'm dissatisfied from your service. Please take some action regarding this. Thank you.

Indane Gas delivery is getting cancelled by Costal gas agency quoting wrong reason . This is happening multiple times. Complaint was raised for the same issue earlier.

The gas was ordered on 19July 21 with indane Gas Order[protected] . Also received a message invoice generated on same day and delivery in 3 days. But on 21 July 21 received a message that order has been cancelled due to Returned Thrice. We were available at home and no delivery attempts were made.
Don't know where this cylinder has gone. There is no tracking available.
Now we have to book and wait again.

Please take appropriate action against cancelling gas quoting wrong reason.

Sir,
This is Mrutyunjaya Bhure, I had filled Diesel in My BREEZA Car(TS08GM8111), on 10 July 2021 at M G Holkunde Filling Station Basavakalyan.
They had filled Diesel my car with water mixing, so the car had breakdown.
Car has repaired at Shiva motors Garage Bidar with a 33000/- cost
So provide me the garage cost from fuel pump.

Contact Details
Mrutyunjaya Bhure
Mob- [protected], [protected]
Email- hyd.[protected]@gmail.com

I placed an order for Indane gas accidentally and paid 872/- online for it. Afterwards I cancelled the booking but after successful cancellation, I am not receiving my refund and when I tried to contact the support team, response is vague and nobody could track the progress of refund. Although it is showing refunded in my Indane gas app but I didn't receive the amount.