Indian Oil Corporation [IOC] Complaints & Reviews

This is regarding Indian Oil Service Center COCO IV petrol pump located at Adarsh Nagar, New Link Road, Andheri West, Mumbai. I had gone on 14th May 2012 at 21: 05 pm to fill up petrol worth Rs 100/-. The attendant showed the meter at zero value but within secs the meter jumped to 80.00 and then slowed down before stopping at 100.00. However there was no corresponding increase in the fuel level as per my bike's indicator. After asking for the reason for the same the manager suggested faults in my bike itself and showed a digital receipt of the amount paid (receipt no. 3059734). Since i regularly get petrol filled at the same pump, i could tell that the meter had been tampered with. The attendant and the manager seemed to be confident that no action would be taken by the company against them. I felt cheated for the money i paid and will never trust Indian Oil Service Station again. I would like a representative from the company to look into this matter and take action against such team who spoils the reputation that Indian Oil has built over the years. I am expecting a reply from the company at [protected]@hotmail.com within 7 days.

I am, having domestic gas connection ( Customer No: 39093) with Shobha Gas Service, Nungambakkam, Chennai. I have got two cylinders. I booked a refill on 19.03.2012 and in response to that they have readied delivery of the reill and prepared cash bill dated 10.04.2012 but the delivery was made only on 23.04.2012 when both the cylinders were empty. I again booked a refill on 24.4.2012 and due to the above delay the refill supplied by them on 23.04.2012 is now exhaused. Now when I contact them to supply refill immediately, they say that they follow IVAC booking mode and nothing can be done. While I appreciate their perfection in procedure, do they not follow the same procedure in delivery of a reill. They never care to compensate me for the mental agony suffered by my family due to delay of 14 days in delivery of the refill. I expect that at least they can supply me with a refill to come over the crisis. Is this the real customer service they prophesise and exhibit through centralised booking system. Is it not a fit case to move through sonsumer forum?

Gud morning sir

My name is brij lal card serial no. 16807 .I m residing at 73-a moon avenue lane no. 1 majitha road amritsar.sir, i have booked a gas cylinder on 30/4/[protected] but till now no gas cylinder delivery is given to me despite many requests.Always they say shortage of gas cylinder.sir,service of this dealer is very poor.They r not ready to hear anything from customer.when delivery boy came to home he demands more money for delivery also talk very rudely.This gas agency(GURVINDER GAS NEAR PETROL PUMP MAJITHA ROAD AMRITSAR CODE11046) We humbly request u take suitable action against them &make the delivery of gas cylinder smoothly. i shall be highly thankful to u.
waiting satisfactory reply from ur side.
With regards,
brij lal

I am consumer of INDANE LPG (GAS) from TANUSHREE GAS SERVICE(Indane gas Distributor, shop no 10, Ashok Plaza Complex,13 Pratap Nagar, Delhi-91 Phone No.[protected], The agency never delivers gas cylinder on time, when we call to them they never picks up the phone or the phone lines are continuous busy. I have booked gas cylinder via Phone on 07th May 2012, but till date they have not delivered the cylinder.

Booking date : 07/05/2012

Consumer no : 16906

Consumer Name: Krishna Kant Bharti

Contact No : +91-[protected]

Dear sir

We are a middle class family in Ambattur,Chennai-53 and we rely only on cooking gas to make our daily meals. we have been using Indane connection for almost 15 years and in the recent years the delivery of cylinder has been delayed for more than a month prior after the booking. The gas agency responsible for the delivery does NOT even respond any calls made from us. Even if some of the staff they answer that "it will take a further more week for your delivery" and end the call and never responded again. How many weeks should we wait for getting a cylinder? The name of the gas agency is SRI BALAJI AGENCIES G1,G2-Fortune Classic Apartment, 29,Steadford Hospital Road,Ambattur,Chennai-600 053. Kindly take any stern action against the agency to deliver the cylinders to all the customers as soon as possible.

Thank you

S UMA MAHESWARI,
Consumer no.15195

We have a connection by the name of Mr. Rakesh kumar Singh and consumer no. 18345 and Distributor M/S SUBHI INDANE,242A,PREETAM NAGAR,SULEMSARAI,ALLAHABAD.
we have booked for re-filling of gas ON 05/05/2012 through SMS (Booking No.--1475) but they delivered cylinder having broken seal on 11/05/12 to the female member of the house when no male member is present.when i wanted to complaint, they did not pick up the phone.
therefore i request you to take necessary action.

We are using Indane gas the Indane Gas Dealer Name is RANIE ENTERPRISE its in 2nd street perumal nagar, madipakkam, chennai 91, the refilling amount is 393 rupees but for every cylinder the delivery boys charging 420 rupees which means they are charging nearly 30 rupees extra for every deliver even if we give 400 rupees they are threatening us if you don't give 420 rupees we will not deliver cylinder for you next time even if the cylinder come we wont tell you they are telling like this we made a call to the dealer office and made a complaint they are not taking any action not only in this area i heard most of the places they are doing this particularly in indane gas nobody takes any action on this, these kind of things makes us to feel shame about the government.

sir I went to APSCS CO.LTD for INDANE gas new connection, they told 4600/- for single cylinder with hot plate, only hot plate cost is 2000/- but out side the cost is only 1200/-, and they show only bill for 1450+2000(hotplate), remaing 1150/- there is no bill they told me it is like that, they are cheating the people sir, plese take action againest them
thanks
regards
karthik

Sir,
My job is transferable I transferred from Nagaon to Dibrugarh on 2007 the again in 2010 at Guwahati.This condition refrain me from regular booking of my gas service. I couldn't continue my consumption of domestic gas service from May 2011 onward,On March 2012 I sent my brother to book my gas, The authority of Hiya Gas Agency asked for the I.d proof. I sent my Driving License to my brother He then showed the same to them. The asked to show consumer Book and original Voucher. My brother handed over the same in original. The Manager of Hiya Gas Agency asked my brother over phone regarding my presence. I took leave and visited on 15th March 2012. The manager ignored and misbehaved me, Then I am regularly calling them over phone to solve the issue. Either they continue or let me transfer the connection to my present address i.e.Guwahati. But no body responding till today, I don't have any xerox copy of the same. Is there anybody to help me. Now I am in very difficulty to run my kitchen without Gas. I have my family at Guwahati.

SIR,
on 1st march, I had booked a cyllinder with M/S sunderam gas agencies, sudama nagar,indore.They gave me a regulator and pipe with a receipt of Rs.4100/-on blank paper saying that cylinder will be delivered within 15 days. Till date, the same is not delivered to me. When I went to the agency to enquire about it,they said "abhi bhaiya nahi he kal aana/parso aana".many time i took leave for this purpose only from my office,but there is no positive sign seen yet.kindly look into the matter.

Sir,

We are residents of Greater Noida, Sector Gamma -2. We all are facing very difficulty to the very poor and bad service of the Kasna Indane Gas Service, Greater Noida. They are giving the cylinder after booking of 25 - 30 days. The most important matter is nobody is not response well and the phone is 24x7 busy and no phone of concerned officials for complaining this matter. Sir please help the residents of Greater Noida because we have only one gas agency here and nobody will not give their cylinder for helping the neighbour because the booking gas will reach after one month.

With regards

Sir, i m a consumer of indane gas dealer ashwani gas service..consumer no.2042.named Rakhi gupta.i registerd a home delivarx.since 17 april 2012 still i didnt rcv my cyllinder.and tried 2 made a complain 2 regional officer MR. Harendra prasad but he was not intrested 2 solve my problem.plz give a perfect responce.

I WANT TO INFORM YOU THAT A DEFECTIVE GAS CYLINDER WAS SUPPLIED BY OUR DISTRIBUTORS ON 28.3.2012(BOOKING NO 7430).MY CUSTOMER NO.00235. DUE TO SOME LEAKAGE, MY FAMILY MEMBERS MANAGED FOR 4 DAYS.BUT ON 5TH DAY ONE OF MY FAMILY MEMBER HAD EXPERIENCED A DANGEROUS SITUATION AND WAS SAVED BY AN INCH.WHEN I INFORMED MY DISTRIBUTOR, THEY DEMANDED MONEY FOR FRESH CYLINDER IN EXCHANGE OF DEFECTIVE CYLINDER.BUT WHY WE CONSUMER WILL FACE SUCH HARRASMENT WHEREAS WE WERE COMPLETELY IGNORANT ABOUT THE TECHNICAL FAULT.NOBODY TAKE ANY RESPONSIBILITY FOR SUPPLY OF DEFECTIVE CYLINDER,BUT DEMAND THE FRESH PAYMENT DUE TO LITTLE CONSUMED CYLINDER. I REQUEST YOUR AGENCY TO TAKE SUITABLE MEASURE AND ALLOW ME A NEW CYLINDER WITHOUT ANY PAYMENT.

improper supply of gas cylinders
I SEND THIS COMPLAINT EARLIER ALSO BUT DID NOT GET ANY REPLY????
THIS TIME IT SHOULD BE TAKEN INTO CONSIDERATION SERIOUSLY?????
My name is K.S. Rana s/o SH Babu Ram, House No 1471, Sector 13, Urban Estate Karnal, Haryana. I have gas connection from M/s Sun Gas Service, 214-C, Kalandari Gate, GT Road, Karnal (Haryana). Its distributor Code is Code No.[protected].
I have been facing many problems with this company for the past few months that are as follows:---
1. DELAY IN SUPPLY OF GAS CYLINDERS.
2. NO RESPONSE ON PHONES.
3. IMPROPER AND MIS-BEHAVIOR WHEN I APPROACHES TO THEIR OFFICE.
Their is a delay of 20-22 days in supplying gas cylinders. Due to this we have to suffer a lot. Several other customers are facing the same problems with this distributor. Kindly do the needful in this matter as soon as possible.
My Customer No is S-2646.
thanking you,

My contact no is [protected]

sir me inden gas ka upbhogta hon mera k no 15543 hai meri booking no 14602 hai uor booking date 28/3/012 hai sir inden gas karauli agency sare aam kala bazari bilek melink krraha hai karauli me koi C N G pump nahi hai oske babajud yahan pe auto our car gas se chal rahi haen our yahn ki janta pareshan hoti hai sir aap se pirathna hai aap is shikayat ka samadhan karen aap ki ati kirpa hagi thanks

I have a gas connection No D5878 issued by M/s Sunbeam Gas Services, Madanpuri, Saharanpur which was supposedly deactivated because of non-utlization. I had a transferrable job. Now, after retirement, I have submitted all the requisite papers on 4th Dec 2011 for activation of the connection but even after a lapse of 5 months, it is not activated. The stock reply of the agency is that the connection is yet to be activated by Noida office. This is despite the fact that gas connections are now freely available a request for which has also been declined by the agency on the pretext of activation of the connection. Thus, I feel harassed as every visit to the agency results in frustration for me and my family. The matter needs to be investigated. There are other several mal-practices which are being indulged in by the agency which the gullible consumers are made to follow. These can also be looked into.

Ashok Kumar Goyal,
7/534, Bazar Dinanath,
Opp. Navrang Photostudio,
Saharanpur (U.P.)-247001

1. Mental harrashment from Panaga gas agency & Indane gas (Indian Oil). 2. Auto transfer of my agency from JN Ent to Panaga (9623) without my knowledge/Info/concent. 3. Panaga not supplying gas at home, 4. Supplier guy shouts at me and asks me to come to 1km carrying gas cylender on my head and take the refill. 5. SEVERAL complaints with Indian Oil but NO SOLUTION, 6. Panaga everytime says will give delivery by today since last 20days still not delivered gas. 7. The Indian Oil customer feedback number the assosiates keep transfering the call to other person 9 times without giving background to the new person and i land up explaining the problem again and finaly lodge my isuue/compliant but still not results. Huge huge amount for mental trauma caused and i was not well for almost 4days after the call with Indian oil custoner care & Panaga gas agency people.
1. Need transfer back to JN Ent immediately - i will not run around for it;
2. Strict police/consumer court action against Panaga Gas agency & Indian Oil without fail with an apology to me;
Thanks & Regards,
Rajiv
Company with such great brand name & status like Indian Oil - highly unacceptable behabiour
Rajiv - [protected]

Sir,

I have booked gas on 09.04.2012. My Name is N. Sivasubramanian. Consumer No. is MG 51556. Distributor name is Mohan Gas Service, Jalahalli, Near BEL Circle, Bangalore. Near One month is over. Gas not delivered. I asked Mohan Gas Service, they told me that Delivery will take another 13 days. Last month,I have received Gas on 06.04.2012. My gas will be exhausted within 2 days. Please look into the matter and arrange gas...

I have an indane connection whose connection No.is 07903. Sometime Back when the dealer stopped accepting the Bookings and asked me to either book the cylinder online at Indane site or by registering my telephone no. directly with Indane, I managed to get my mobile no. registered with Indane.I even made one booking through their IVR (Intereactive Voice Response) of IOC.However next time when I tried to book my cylinder I discovered to my utter dismay that my cylinder was not being booked though prerecorded statements were being olayed by them.I repeated this a number of times without any result.

Further, when I tried to register myself in order to do online booking the site told me that they would send an email to my email id stating my registration number for online booking.However this email was never sent by them despite repeated efforts.Now I have no cylinder left and am totally desperate.If this is the way Indane is treating its consumers that too by installing systems which do not work and which are worse than the dealers whom they were supposed to check upon then god save this nation.

Respected Sir,

I, do hereby, want to complaint against the Indane Gas connection provider/Dealer.
This is against "Bedi Indane, B-43, Kartar Nagar, Main 3 1/2 Pusta,
Delhi-110053". Telephone No.[protected], 22946800 and [protected].
My Customer Number is 20885 and in the name of MRS. Kranti r/o E-2/12/11A, Gali No.11A, 5th Pusta Sonia Vihar, Delhi-94. I booked my Gas cylinder telephonically on 21.04.12, and Order Number is 8213, but they did not supply the Gas cylinder until 03.05.12. I asked to executive of Bedi Indane (Mob: No. [protected]) why did you not deliver my gas cylinder he assured me your gas would delivered within 2 days but still i did not receive the same on time. Now I would like to complaint against late supply of gas cylinder. If, such type of delay/black in supply occurs, there is no use of having additional cylinder. Kindly take necessary action against the Supplier. This is the problem of all the consumers against delay in supply of gas cylinder, which is being black marketed by the agency to the hotels & other LPG vehicle users for black.
Whenever I call them never picked up phone calls unfortunately, they picked up my call assure me that they will deliver within 2-3 days but not delivered by them. When I make call after 2-3 days they will again tell me the same thing. I would like to convey this complaint to INDIAN OIL OFFICERS to look into this matter, why these numbers are not picked up in a single chance, they are the only people who are busy, other agencies are also running and 90% public is booking their refills and calling them and they are entertained.
Please look into it and do some thing. This is happening for last many years, please cancelled his agency license immediately and mail me your immediate action against cancellation of above said dealer license.

Please note: Last two delivery Order No. 8001 dt.17.02.2012( 21 days) & 6411 dt. 22.03.2012(25 days), i received the shortage of Gas in both deliveries. - Please take the action against the same.

Your positive response shall be highly appreciated.

Regards,
Kranti
E-12/11A, 5th Pusta, Sonia Vihar,
Delhi-94
(M) [protected]
Email: - [email][protected]@gmail.com[/email]